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Presents TIME MANAGEMENT TRAINING
forSouthwest Airlines
“The bad news is time flies. The good news is you’re the pilot.” Michael Altahuler
COMPANY HISTORY
Established in 1996 in Chicago, Illinois by Heather Mix.
Small Business Business to Business
Corporate Relations
TRACKING TIME CONSULTING: MISSION STATEMENT
“To effectively communicatehow one should spend time to
better benefit productivityin the workplace.”
WHAT IS TIME MANAGEMENT?
Effectively utilizing time in a way to increase
production within a job.
WHY DOES TIME MANAGEMENT MATTER?
▪Wasting Time = Wasting Money
▪Employers don’t like it when money isn’t well spent.
▪Saving Time = Saving Money
▪Saving money calls for a much healthier workplace.
▪None of this is possible without an effective strategy to prioritize that time
WHY DO WE NEED THESE SKILLS?
▪Any company can benefit from saving time
▪For companies, such as yourselves, time is of the essence
▪ In today’s world, if someone is on frequent flights, it is most likely that the person is of a busier routine…
WHY DO WE NEED THESE SKILLS? (CONT.)
▪ According to Bureau of Transportation Statistics, as of August of 2015, 6.81% of flights were delayed because the aircraft arrived late.
▪ 8.9% of Southwest Airlines’ delays were due to this, as well.
▪ Aircraft Carrier/Security delays = 6% of all delays
▪ Why is this a problem?
▪ This person has missed an opportunity to get the job of their dream.
▪ All because of an error in time management.
WHAT COULD’VE BEEN DONE DIFFERENTLY?
▪ More Training
▪ Less Distractions
▪ Motivation
▪ Priorities
▪ Rest
GOALS FOR YOU
Keep your priorities S.M.A.R.T.
S=Specific : Make your goals pertain to what you want
M=Measurable : Measure the progress you make
A= Attainable : Figure out new ways to make these goals come true
R= Realistic : Expectation of an real outcome
T= Timely : Set up a time frame for completion
Everyday Tasks
▪ Ramp Agent▪ Southwest’s task as a company▪ Management- Upper, mid, lower▪ Customer Service Agents▪ Operations Agents▪ Provisioning Agents
HOW ENERGY IS SPENT
▪ 3,300 flights everyday▪ 35,000 Southwest Airlines Employees
TIME USAGE & ENERGY FLOW
▪ To-do lists▪ Do the most important things first▪ Delegate tasks when possible▪ Avoid mental distractions▪ Keep meetings short & efficient
TEAMWORK IS KEY
▪ How efficient is your group dynamic?▪ Machine metaphor- Specialization, Standardization, Predictability
▪ Teams are like bread- People → Flour- Communication → Water- Goals → Yeast
ANALYZING YOUR PREFERENCES
Myers Briggs Personality Types
▪ Favorite World: Extraversion / Introversion
▪ Information: Sensing / Intuition
▪ Decisions: Thinking / Feeling
▪ Structure: Judging / Perceiving
IDENTIFY PERSONAL MOTIVATORS
Extrinsic Motivation: external factors
▪ Rewards▪ Avoidance of punishment
Intrinsic Motivation: internal factors
▪ Personally rewarding▪ Doing a task for its own sake
SWOT ANALYSIS
▪ Strengths: Organization skills, arriving early to work, conquering difficult tasks first
▪ Weaknesses: Avoiding difficult tasks, arriving late to work, handling stress poorly
▪ Opportunities: Utilizing an Action Plan, writing down goals, using a daily planner
▪ Threats: Being assigned too many tasks, being assigned tasks for which you are not qualified, unexpected interruptions
REVIEW A SUCCESSFUL DAY
Organization: Action Plan and To-Do List
Prioritization: Project Value, Profitability, and Time Constraints
Elimination: Delegate and Eliminate Tasks
WHAT IS AN ACTION PLAN?
An action plan focuses on one single goal and can be used to achieve multiple
short term goals throughout any given day.
WHAT IS A TO-DO LIST?
A To-Do list is a list that keeps track of multiple activities that you need
to accomplish on a daily basis.
PLAN FOR SUCCESS: ACTION PLAN
What are you currently
doing?
What tasks need to be
completed?
Decide what tasks are the most important & move them to the top of your “To-Do” list.
What time and order are these
tasks to be completed?
PRIORITIZING WORK
Things to Consider
Project Value- How important is the project?Profitability- Will we lose or make money from this?Time Constraints- Are people depending on you to
complete a task?
TIME MANAGEMENT TOOLS
Website:wunderlust.comGoogle Calendar
Phone Applications:ATrackerPriority MatrixaTimeLogger
Other:Wall CalendarsAgenda Book
