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Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD. WE DRIVE THE WORLD OF COMMERCE. Marketing Analytics & Attribution Sebastian Gutierrez

Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

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Page 1: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI

COMMERCE DRIVES THE WORLD. WE DRIVE THE WORLD OF COMMERCE.

Marketing Analytics & Attribution

Sebastian Gutierrez

Page 2: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD
Page 3: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

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Page 4: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

© 2013 GSI Commerce Inc. | Confidential and Proprietary 4

Online retail’s rate of growth

is slowing over time…

Page 5: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

© 2013 GSI Commerce Inc. | Confidential and Proprietary 5

…and those transactions will be chased by faster

growing digital marketing dollars

19% 21% 18% 16% 13% Growth rate

Page 6: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

© 2013 GSI Commerce Inc. | Confidential and Proprietary 6

To win, businesses must get smarter with their

marketing

Page 7: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

© 2013 GSI Commerce Inc. | Confidential and Proprietary 7

What We Will Cover Today

• What is attribution & why is it important?

• How to Measure the contribution of PPC & SEO to every sale you make?

Page 8: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

DA

Y 8

Display

Site

Visit

Retargeting DA

Y 1

Customers Cross Many Marketing

Touch Points on Their Journey

© 2013 GSI Commerce Inc. | Confidential and Proprietary 8

Social Media Email Paid

Search

Page 9: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

ROI Measurement

Revenue from Product Sale — £200

Keyword CPC — £1.00

Conversion Rate — 4%

ROAS — 800%

© 2013 GSI Commerce Inc. | Confidential and Proprietary 9

But Marketing Measurement is Still Siloed

and Too Often Based on the Last Click D

AY

8

Paid

Search

Page 10: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

© 2013 GSI Commerce Inc. | Confidential and Proprietary 10

Attribution:

measurement of the value

of each digital marketing contact

that contributed to an outcome.

Page 11: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

DA

Y 8

Display

Site

Visit

Retargeting DA

Y 1

Social Media Email Paid

Search

£0

© 2013 GSI Commerce Inc. | Confidential and Proprietary 11

With Last Click, Upper & Mid Funnel Touch Points

Are Given Zero Value

£0 £0

£0 £200

Page 12: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

© 2013 GSI Commerce Inc. | Confidential and Proprietary 12

But Last Click Distorts Reality and Leads to Bad

Decision-Making

50% purchase paths involve more than one touch point

3.8 average # of touch points along purchase path

42% increase in order value with multi touch point purchase path

9out of 10 impressions missed with last click attribution

Source: ClearSaleing “Billion Impressions” study

Page 13: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

© 2013 GSI Commerce Inc. | Confidential and Proprietary 13

Page 14: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

DA

Y 8

Display

Site

Visit

Retargeting DA

Y 1

Social Media Email Paid

Search

£43 £37 £37

£31

£52

Closer Introducer Influencers

© 2013 GSI Commerce Inc. | Confidential and Proprietary 14

How To Measure The Contribution of PPC & SEO To Every Sale You Make?

Page 15: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD
Page 16: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD
Page 17: Tracking Revenue & Engagement · Tracking Revenue & Engagement How Advanced Attribution takes a Holistic Approach to Calculating Marketing & Social Media ROI COMMERCE DRIVES THE WORLD

THANK YOU

© 2013 GSI Commerce Inc. | Confidential and Proprietary 17