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Repblica Bolivariana de Venezuela
Ministerio del Poder Popular para la Educacin Superior
Universidad Nacional Experimental de Guaana
Proecto de carrera de !n"enier#a !n$orm%tica
&si"natura' Sistema de la calidad
Pro$esor' Noel (os) Gavarrete Mart#nez
Metrologas bsicas aplicada los
sistemas de la calidad
!nte"rantes'
&le*andra V +ernandez + ,!' -./001/12.
Ricardo 3 Etc4everr R ,!' --/560/.5.
Betania Beltr%n ,/!/ -0707175
!rene , Garc#a + ,!' -2/721/1.0
21 Noviembre de -25.
1
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TABLA DE CONTENIDO
INTRODUCCION...................................................................................................4
METROLOGA....................................................................................................... 5
CONCEPTOS BSICOS......................................................................................... 5
UNIDADES DE MEDIDAS...................................................................................... 6PATRONES DE MEDIDA........................................................................................ 7
DISPOSITIVOS DE MEDICIN............................................................................... 7
NORMATIVA VIGENTE APLICABLE A LA GESTIN METROLGICA EN LA EMPRESA............................................................................................................................ 9
NORMA NTC-ISO 9001:000..............................................................................10
E!"#$%"$#& '( ISO 9001:000 ( ISO 9001:00):............................................1*
L& +$(,& ISO 9001:015:...............................................................................14
N#& NTC-ISO 9001 / ( !"2(................................................................ 15
NORMA NTC-ISO 1001 00*............................................................................ 16
RE3UISITOS GENERALES................................................................................... 16
RESPONSABILIDAD DE LA DIRECCIN...............................................................17
E+$( & %(+"(.......................................................................................... 17
O(",! '( & %&'&'...................................................................................17
GESTIN DE LOS RECURSOS.............................................................................1)
R(%$#!! 8$&+!.........................................................................................1)
R(!+!&'&'(! '( (#!+&..................................................................1)
C("(+%& #&%;+........................................................................... 1)
R(%$#!! '( +#&%;+................................................................................19
P#%('(+"!...........................................................................................19
S"2(.....................................................................................................19
R(
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C+"# '( &$!"(! '( ($.....................................................................1
R(
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INTRODUCCION
L& 8$&+'&' (! $ ,&'&F %+!"&+"((+"( ,(! !
(! #&! "%&! ("! #'$%"! (! '(%# $+ %+!"&+"(H$ '( !(+!&%+(!. E "#&& '( & ("#
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METROLOGAP'(! %+%(# $%8! !!"(&! '( %&'&' ( # $ !(
((+"&+ '(+"# '( & & '( &!
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CONCETO! B"!ICO!
Magnitud:P#('&' '( ! %$(#! $( $('( !(# (''& %
( "&& ( (! & (>"(+!;+ Cali#raci$n: E! ( #%('(+" '( %&%;+ (+"#( $(
+'% $+ +!"#$(+" $( '((#& +'%. D( &%$(#' & $+
&"#;+ '( #((#(+%& %+ , %+%'. Err%r de &edici$n:S( '(=+( % & '(#(+%& (+"#( ( ,
(''& ( , ,(#'&'(#. A(%"&+ & %$&$(# +!"#$(+" '(
('%;+ $('(+ '((#!( & '!"+"&! %&$!&!. L&! $( !( $('(+
'( &
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(!"&(%& '%$(+"( $( ! (((+"! #%(!! (!"+
%+#(! %+ ! #($!"! (!(%=%&'!.
UNIDADE! DE MEDIDA!
Magnitud N%re !%l%L+&%""$' $( (#"( & "(%+
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atr%nes secundari%s: !+ ! &"#+(! !%! '( #((#(+%&
$( !( $!&+ (+ ! &"#! +'$!"#&(! '( ('%;+. E!"!
&"#+(! !( %+!(#,&+ (+ & +'$!"#& "%$ +"(#(!&'& !(
,(#=%&+ %&(+"( %+ "#! &"#+(! '( #((#(+%& (+ ( #(&.
L& #(!+!&'&' '( &+"(+(+" %&%;+ '( !
&"#+(! !(%$+'! '((+'( '( &"# +'$!"#&. atr%nes de tra#a*%: !+ &! 8(##&(+"&! #+%&(! (+ $+
&"# '( ('%+(!. S( $"&+ & ,(#=% % &
(>&%""$' %#"&(+" '( &! ('%+(! ((%"$&'&! (+ &!
&%&%+(! +'$!"#&(!
DI!O!ITI(O! DE MEDICI+N,E>!"(+ %+"#(! #(
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o C; !( #(%
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o D(=+( ! "(! '( %&&%'&' '( !!"(& ! %$&(! #(,&
%&%;+ %+ ! '( (!(%=%&%;+ $('(+ '("(#+
! #;>! &!! (+ $+ #%(! '( (#&.
NORMATI(A (IGENTE ALICABLE A LA GE!TI+N METROL+GICA
EN LA EMRE!A
E &!(" '( & %&'&'.E>!"(+ '(#(+"(! +#&!
$"&'&! $( $('(+ !(# &%&'&! & &
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'( V(+($(& '("(#+ !$! &!(! "%&! '!( ( % (
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#
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E!"( '( %$(+"& %+ 5 %+(+"(! #+%&(!:
1. E&%;+ '( #'$%": !( #(&%+& %+ & &+(&%;+
&'+!"#&%;+ '( ! #%(!! '(!'( ( '!( '( #'$%"
!(#,% 8&!"& & (+"#(
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D( &+(#& &'%+& $('( &%!( & "'! ! #%(!! &
("'
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C&"$ 5 #(!+!&'&'(! '( & '#(%%;+: %+"(+( !
#($!"! $( '(( %$# & '#(%%;+ '( & #
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La nue7a I!O 2334:5348:
D(!'( $+ '( 01 !( +%; & #(,!;+ '( & ,(#!;+ 00) '( &
+#&F %(#"&(+"( & +"(+%;+ (! 8&%(# $+& #(+,&%;+ &
+$(,& ,(#!;+ $( $%&'& (+ !("(#( '( 015 !+ (
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N%r&a NTC1I!O 2334 9 el s%t;are
P& %+!(!"( "&+ & +#&",& ISO 916 !#,( & & (''& '( &
%&'&' '( !"2( '(!%+(+' &"#$"! & + "(+(# #
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o A"#$" '( $+%+&'&'.o A"#$" '( %&&%'&' '( #(!$(!"& #(+"( & (###(! (>"(#+!.o A"#$" '( +,( '( !(
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L! #($!"! ("#;
(#"' +%(#"'$#( (#"'& "(! '( ('%;+ (!"&'&'
#(!$%;+ %+'%+(! &(+"&(! 8&'&'(! '( (#&'#.
RE!ON!ABILIDAD DE LA DIRECCI+N
En%>ue al cliente
L& '#(%%;+ '( & $+%;+ ("#;
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C(" "'! ! #"(#+ & & $+%;+ ("#;
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Recurs%s de in%r&aci$n
r%cedi&ient%s
L! #%('(+"! '( !!"(& '(
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'( (!"&' '( & %+=#&%;+ ("#;
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S( '((+ '(=+# '%$(+" ! %#"(#! & !$ !((%%;+
!(
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D!%#+&%;+ $#& E### @+& $(#"&.
C%ntr%l de a*ustes del e>ui)%
L! ('! '!!",! '( &$!"( '( ($ '( ('%;+ %+=#&'
%$ &$!"( &(%"( & '(!(( '((+ !(!( !&,&
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L! '("&(! '( &+"(+(+" "&(! % &$!"(! #(&%+(!
'=%&%+(! #(&&'&! C$&$(# "&%;+ '( $! L& '(+"=%&%;+ '( & (#!+& (#!+&! $( #(&+ &
%+=#&%;+ ("#; (#"' L& #(("'&' L& #(#'$%'&' E +,( '( 8&'&' '( (#&'#.
5
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P& &
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Audit%ra @ segui&ient%
L& $+%;+ ("#;
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Acci$n )re7enti7a
L& $+%;+ ("#;
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T&+ $('( !(# $"&'& # ! %(+"(! '( &"# &!
&$"#'&'(! #(
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*.6. A!(
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Me*%ra
E &"# '(( (# %+"+$&(+"( & (=%&%& '( !$ !!"(& '(
&%""$' ,&'( '( ! #(!$"&'! '(
! (+!&! '( &! %&%+(! '( &"# !"( '(( " &!&%%+(! %##(%",&! #"$+&! ! &! +,(!"
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#&%;+ $+& (>(#(+%& &'&! '( 8&'&'(! '(!"#&'&!
!(
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!%n las n%r&ati7as a)lica#les a l%s )r%cedi&ient%s en el
estad% 7ene'%lan%:
LE/ ORGNICA DEL SISTEMA VENE@OLANO PARA LA CALIDAD
A#"%$ 1.- E!"& L( "(+( # (" '(!# ! #+%!
#(+"&'#(! $( (+ &"(#& '( %&'&' %+!&
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L&! !&! %+'%+(! &(+"&(! R(("%;+ (+ $+ %#" (#' '( "(.
R(#'$%'&': (!"& ' & ,&%;+ #'$%'& # ( (#&'#. L&
R(#'$%'&' !( (+"(+'( % & %&&%'&' '( &+"(+(#
#(#'$%# $+ , !(+" ,! ! &!(%"! $( '(( &+"(+(# &
R(("'&':
E (", '( $+ &+!! '( RYR (! %+%(# %+"# & ,&%;+ (+
! #(!$"&'! #&'! # ( !!"(& '( ('%;+ ((&' (
(#&'# '( +!"#$(+". E!"( &+!! ##%+& &! &!(! &
$+ +$(, +!"#$(+" $+ +$(, !!"(& '( ('%;+ "&+
##%+& +#&%;+ %+=&( & ( (!"&(%(+" '( %+"#(!"&'!"% '( #%(!.
C%ndici%nes )ara el an0lisis
L! (#&'#(! %+ ! %$&(! !( #(&( ( &+!! !(#+
&$(! $( ((%"&+ &! ('%+(! (+ #& #$"+& S( #(%(+'& #(& ( &+!! %+ "#(! (#&'#(!.
S( '(( #(& ( &+!! %+ $+ +!"#$(+" %&' $( !$#(!$"&' !(& %+%' &+"(! '( ((%"$ ( &+!!.
E +!"#$(+" '(( "(+(# & %&&%'&' '( ('# # (+! $+
%$" '( & "(#&+%& (!(%=%&'& & & %&%"(#!"%& & !(#
(''& %&&%'&' '( "#&&. E #'$%" & !(# ('' + '(( &(%"!( # & #& ('%;+
# & #(("%;+ '( &! (''&!. S( #(%(+'& ('# # (+! 5 ("! '((+ (!"
'('&(+"( '(+"=%&'!. L&! ('%+(! !( '((+ #(& & & C&'& ('%;+ '(( #(&!( '( ' "& $( ! (#&'#(! +
%+%&+ ! ,(! %+ &+"(##'&' ! ,(! "(+'! #
! '(! (#&'#(! (!" (! %+ ( =+ '( $( ++
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!( ,(& +H$(+%&'& # & (#& '( (#&'# '( #(!$"&'!
#(,!.
r%cedi&ient%s )ara el an0lisis
8 E,&$&%;+ '( (+!&! '( &""$'.
8 V&'&%;+ '( "'! '( %&%;+.
8 A+!! '( %&%+(! +"(#-&"#. E,&$&%;+ '( &
+%(#"'$#( '( ('%;+
8 E,&$&%;+ '( %"&! '( %+"#.
8 C+%(# & ,&'&' '( ('%+(! ( +!"#$(+"! GRR !(
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CONCLU!IONE!
L& ("#