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29/10/2019 1 BREAKING THROUGH THE NOISE: REACHING AND ENGAGING YOUR TEAM THROUGH INTERNAL MARKETING Presented by Elizabeth Kester, MSN, RN @eakester Disclosures The presenter for this presentation has disclosed no conflict of interest related to this topic. Internal Marketing 2 Understand the importance of clear, concise and sometimes creative email communication Understand the unique challenges to reaching deskless employees Learn several marketing tips to introduce new ideas or information Internal Marketing Objectives 3

TR1c. Breaking Through the Noise-Reaching and Connecting ... · 29/10/2019 1 BREAKING)THROUGH)THE)NOISE:) REACHING)AND)ENGAGING)YOUR)TEAM) THROUGH)INTERNAL)MARKETING Presented(by(Elizabeth(Kester,(MSN,(RN

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Page 1: TR1c. Breaking Through the Noise-Reaching and Connecting ... · 29/10/2019 1 BREAKING)THROUGH)THE)NOISE:) REACHING)AND)ENGAGING)YOUR)TEAM) THROUGH)INTERNAL)MARKETING Presented(by(Elizabeth(Kester,(MSN,(RN

29/10/2019

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BREAKING)THROUGH)THE)NOISE:)REACHING)AND)ENGAGING)YOUR)TEAM)THROUGH)INTERNAL)MARKETING

Presented(by(Elizabeth(Kester,(MSN,(RN@eakester

Disclosures

The$presenter$for$this$presentation$has$disclosed$no$conflict$of$interest$related$to$this$topic.

Inte rna l$M arke ting 2

Understand)the)importance)of)clear,)concise)and)sometimes)creative)email)communication

Understand)the)unique)challenges)to)reaching)deskless employees

Learn)several)marketing)tips)to)introduce)new)ideas)or)information

Inte rna l)M arke ting

Objectives

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Page 2: TR1c. Breaking Through the Noise-Reaching and Connecting ... · 29/10/2019 1 BREAKING)THROUGH)THE)NOISE:) REACHING)AND)ENGAGING)YOUR)TEAM) THROUGH)INTERNAL)MARKETING Presented(by(Elizabeth(Kester,(MSN,(RN

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2.7$billion$(80%)$of$global$workforce$doesn’t$sit$at$a$desk.$

148$million$of$them$work$in$healthcare.

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Deskless workforce

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We#have#a#problem

Survey'says…

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Marketing

In te rna l(M arke ting 6

Page 3: TR1c. Breaking Through the Noise-Reaching and Connecting ... · 29/10/2019 1 BREAKING)THROUGH)THE)NOISE:) REACHING)AND)ENGAGING)YOUR)TEAM) THROUGH)INTERNAL)MARKETING Presented(by(Elizabeth(Kester,(MSN,(RN

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The$members$of$your$team$are$the$consumers$of$your$product

Marketing

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! Personalization,and,emotional,connection,are,key

! Be,innovative

! Be,human;,share,a,story

! Create,value;,quality,and,relevance,vs,quantity

! Visual,content,vs,1000,words

! Inform,and,educate,the,‘behind,the,scenes’,(velvet,rope)

MarketingSuccessful(marketing(campaigns(make(you(feel something

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Email

• An#opening#snipet “preview”

• No#more#than#~230#words

• Subject#line#that#catches#attention

They*can’t*unsubscribe,*but*they*can*ignore*you

In te rna l#M arke ting

Page 4: TR1c. Breaking Through the Noise-Reaching and Connecting ... · 29/10/2019 1 BREAKING)THROUGH)THE)NOISE:) REACHING)AND)ENGAGING)YOUR)TEAM) THROUGH)INTERNAL)MARKETING Presented(by(Elizabeth(Kester,(MSN,(RN

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EmailHannaford,will,get,opened

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EmailKeep)it)simple

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The(one(place(no(creativity(is(needed

MarketingKeep,them,awake

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Page 5: TR1c. Breaking Through the Noise-Reaching and Connecting ... · 29/10/2019 1 BREAKING)THROUGH)THE)NOISE:) REACHING)AND)ENGAGING)YOUR)TEAM) THROUGH)INTERNAL)MARKETING Presented(by(Elizabeth(Kester,(MSN,(RN

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• Make%it%relevant%

• Make%it%personal%and%exclusive

• Make%it%interesting%

• Make%it%brief%

• Make%it%easy

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If#you#do#nothing#else

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Thank&you!

[email protected]

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10#email#marketing#do’s#and#don’ts.#(2019,#July).#Retrieved#from#https://www.campaignmonitor.com/resources/infographics/10DemailD

marketingDdosDandDdonts/#

The#rise#of#the#deskless workforce.#(2018).#Retrieved#from#http://desklessworkforce2018.com/

Busting#email#marketing#myths.#Retrieved#from#https://downloads.digitalmarketingdepot.com/rs/727DZQED44/images/BRO_1907_BstngMyths.pdf?mkt_tok=eyJpIjoiTVROaVlXWmtPR1l3WVRBeiIsInQiOiI0K1lZMk05N2ZGYTFkNGRwcVcyVWMzXC80aVNk

M1lcL2d0TnZLTzhSTUVySEhxcHpsbjNkemJJazFVVDFrZmhqdUhXeUdUT2Fmcmh0UHlXZURTXC9IVG5SMTg0V0dudFptMkdYclprK0s4ZVVOSEFLcjMyV2JwM1E4WUZuQ0xEYVpVRyJ9

Brandell,#N.#(2019,#April#25).#Gen#Z#doesn't#need#your#brand:#5#steps#to#win#them#over#[Webinar].#Retrieved#from#

https://event.webcasts.com/starthere.jsp?ei=1239569&tp_key=ffcebffd1a

Smith,#B.#(2018).#15#visual#content#marketing#statistics#that’ll#blow#your#mind.#Retrieved#from#https://www.jeffbullas.com/visualDcontentDmarketingDstatistics/

Personal#communication#with#Alex#MacAaron,#Creative#Director,#B#Direct#Marketing#Communications#(July#23,#2019)

Personal#communication#with#Marcia#Emerson,#Director,#Internal#Communications,#Beth#Israel#Deaconess#Medical#Center#(August#8,#2019)

Great#article#on#the#best#infographic#creation#sites:#https://buffer.com/library/infographicDmakers

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References

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