TR - MEDICAL TRANSCRIPTION NC II.doc

8/11/2019 TR - MEDICAL TRANSCRIPTION NC II.doc

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MEDICAL

TRANSCRIPTION NC II

TRA N NG

R GULAT ONS

INFORMATION AND COMMUNICATIONTECHNOLOGY (ICT) SECTOR

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT

AUTHORITY

East Service Road, Sot! S"er!i#!$a%, Ta#i# Cit%, Metro Ma&i'a


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TALE OF CONTENTS

ICT SECTOR

MEDICAL TRANSCRITION

NATIONAL LEVEL II

Page No.

SECTION * MEDICAL TRANSCRITION NC II+UALIFICATION

*

SECTION COMPETENCY STANDARDS - .

Basic Competencies 2 - !

Common Competencies " - 2#

Co$e Competencies 2% - #!

SECTION / TRAININ& STANDARDS /0 - 1

#. C'$$ic'('m Design #" - #)

#.2 T$aining De(i*e$+ #,

#.# T$ainee Ent$+ Re'i$ements %

#.% List o/ Too(s0 E'ipment an1Mate$ia(s

%

#.! T$aining aci(ities %

#." T$aine$s 3'a(i/ication %

#.4 Instit'tiona( Assessment %

SECTION 1 NATIONAL ASSESSMENT ANDCERTIFICATION ARRANGEMENTS

1

COMETENCY MA 1/

GLOSSARY OF TERMS 11 - 1.

AC2NO3LEDGEMENT 10 - 14


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TRAINING REGULATIONS FORMEDICAL TRANSCRITIONNC II

Sectio& * MEDICAL TRANSCRITION NC II +UALIFICATIONS

T5e MEDICAL TRANSCRITIONNC II3'a(i/ication consists o/ competencies t5at ape$son m'st ac5ie*e to t$ansc$i6e 1ictate1 $eco$1ings ma1e 6+ p5+sician an1 ot5e$5ea(t5 ca$e p$o/essiona(s an1 t$ansc$i6e t5em into me1ica( $epo$ts.

T5is 3'a(i/ication is pac7age1 /$om t5e competenc+ map o/ t5e In/o$mation an1Comm'nication Tec5no(og+ In1'st$+ 8Se$*ice secto$9 as s5o:n in Anne; A.

T5e 'nits o/ competenc+ comp$ising t5is 'a(i/ication inc('1es t5e /o((o:ingse me1ica( te$mino(og+ to ca$$+ o't tas7

ICT###, P$o1'ce te;t /$om a'1io t$ansc$iption

A "erso& $!o !as ac!ieved t!is +a'i5icatio& is co6"ete&t to 7e8

Tra&scri"tio&ist

?????????????????????????????????????????????????????????????????????????????TR-ICT 8MEDICAL TRANSCRIPTION NC II9 P$om'(gate1 e6$'a$+ 2%


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SECTION COMETENCY STANDARDS

T5is section gi*es t5e 1etai(s o/ t5e contents o/ t5e co$e 'nits o/ competenc+$e'i$e1 /o$ MEDICAL TRANSCRITION NC II9

ASIC COMETENCIES

UNIT OF COMETENCY 8 ARTICIATE IN 3OR2LACE COMMUNICATION

UNIT CODE 8 .::/***:.

UNIT DESCRITOR 8 T5is 'nit co*e$s t5e 7no:(e1ge0 s7i((s an1 attit'1es$e'i$e1 to gat5e$0 inte$p$et an1 con*e+ in/o$mation in$esponse to :o$7p(ace $e'i$ements.

ELEMENTERFORMANCE CRITERIA

Italicized te$ms a$e e(a6o$ate1 in t5e Range o/ Va$ia6(es

. O6tain an1 con*e+:o$7p(acein/o$mation

. Speci/ic an1 $e(e*ant in/o$mation is accesse1 /$omappropriate sources

.2 E//ecti*e 'estioning 0 acti*e (istening an1 spea7ings7i((s a$e 'se1 to gat5e$ an1 con*e+ in/o$mation

.# App$op$iate medium is 'se1 to t$ans/e$ in/o$mationan1 i1eas

.% App$op$iate non- *e$6a( comm'nication is 'se1.! App$op$iate (ines o/ comm'nication:it5 s'pe$*iso$s

an1 co((eag'es a$e i1enti/ie1 an1 /o((o:e1." De/ine1 :o$7p(ace p$oce1'$es /o$ t5e (ocation an1

storage o/ in/o$mation a$e 'se1

.4 Pe$sona( inte$action is ca$$ie1 o't c(ea$(+ an1 concise(+2. Pa$ticipate in

:o$7p(ace meetingsan1 1isc'ssions

2. Team meetings a$e atten1e1 on time2.2 O:n opinions a$e c(ea$(+ e;p$esse1 an1 t5ose o/

ot5e$s a$e (istene1 to :it5o't inte$$'ption2.# Meeting inp'ts a$e consistent :it5 t5e meeting p'$pose

an1 esta6(is5e1protocols2.% Workplace interactions a$e con1'cte1 in a co'$teo's

manne$2.! 3'estions a6o't simp(e $o'tine :o$7p(ace p$oce1'$es

an1 mate$s conce$ning :o$7ing con1itions o/emp(o+ment a$e as7e1 an1 $espon1e1 to

2." Meetings o'tcomes a$e inte$p$ete1 an1 imp(emente1#. Comp(ete $e(e*ant

:o$7 $e(ate11oc'ments

#. Range o/ forms$e(ating to con1itions o/ emp(o+menta$e comp(ete1 acc'$ate(+ an1 (egi6(+

#.2 =o$7p(ace 1ata is $eco$1e1 on stan1a$1 :o$7p(ace/o$ms an1 1oc'ments

#.# Basic mat5ematica( p$ocessesa$e 'se1 /o$ $o'tineca(c'(ations

#.% E$$o$s in $eco$1ing in/o$mation on /o$ms@ 1oc'mentsa$e i1enti/ie1 an1 p$ope$(+ acte1 'pon

#.! Repo$ting $e'i$ements to s'pe$*iso$ a$e comp(ete1acco$1ing to o$ganiationa( g'i1e(ines


2


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RANGE OF ;ARIALES

;ARIALE RANGE. App$op$iate so'$ces .. Team mem6e$s

.2. S'pp(ie$s

.#. T$a1e pe$sonne(

.%. Loca( go*e$nment

.!. In1'st$+ 6o1ies

2. Me1i'm 2.. Memo$an1'm

2.2. Ci$c'(a$

2.#. Notice

2.%. In/o$mation 1isc'ssion

2.!. o((o:-'p o$ *e$6a( inst$'ctions

2.". ace to /ace comm'nication

#. Sto$age #.. Man'a( /i(ing s+stem

#.2. Comp'te$-6ase1 /i(ing s+stem

%. o$ms %.. Pe$sonne( /o$ms0 te(ep5one message /o$ms0sa/et+ $epo$ts

!. =o$7p(ace inte$actions !.. ace to /ace

!.2. Te(ep5one

!.#. E(ect$onic an1 t:o :a+ $a1io

!.%. =$itten inc('1ing e(ect$onic0 memos0 inst$'ctionan1 /o$ms0 non-*e$6a( inc('1ing gest'$es0signa(s0 signs an1 1iag$ams

". P$otoco(s ".. O6se$*ing meeting

".2. Comp(iance :it5 meeting 1ecisions

".#. O6e+ing meeting inst$'ctions


#


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E;IDENCE GUIDE

. C$itica( Aspects o/Competenc+

Assessment $e'i$es e*i1ence t5at t5e can1i1aten1e$pinningno:(e1ge an1Attit'1es

2.. E//ecti*e comm'nication2.2. Di//e$ent mo1es o/ comm'nication2.#. =$itten comm'nication

2.%. O$ganiationa( po(icies2.!. Comm'nication p$oce1'$es an1 s+stems2.". Tec5no(og+ $e(e*ant to t5e ente$p$ise an1 t5e

in1i*i1'a(s :o$7 $esponsi6i(ities

#. >n1e$pinning S7i((s #.. o((o: simp(e spo7en (ang'age

#.2. Pe$/o$m $o'tine :o$7p(ace 1'ties /o((o:ing simp(e:$itten notices

#.#. Pa$ticipate in :o$7p(ace meetings an1 1isc'ssions

#.%. Comp(ete :o$7 $e(ate1 1oc'ments

#.!. Estimate0 ca(c'(ate an1 $eco$1 $o'tine :o$7p(acemeas'$es

#.". Basic mat5ematica( p$ocesses o/ a11ition0s'6t$action0 1i*ision an1 m'(tip(ication

#.4. A6i(it+ to $e(ate to peop(e o/ socia( $ange in t5e:o$7p(ace

#.). &at5e$ an1 p$o*i1e in/o$mation in $esponse to:o$7p(ace Re'i$ements

%. Reso'$ceImp(ications

%.. a; mac5ine

%.2. Te(ep5one

%.#. =$iting mate$ia(s

%.%. Inte$net

!. Met5o1s o/Assessment

!.. Di$ect O6se$*ation

!.2. O$a( inte$*ie: an1 :$itten test

". Conte;t o/

Assessment

".. Competenc+ ma+ 6e assesse1 in1i*i1'a((+ in t5e

act'a( :o$7p(ace o$ t5$o'g5 acc$e1ite1 instit'tion


%


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UNIT OF COMETENCY8 3OR2 IN TEAM EN;IRONMENT

UNIT CODE 8 .::/***:0

UNIT DESCRITOR 8 T5is 'nit co*e$s t5e s7i((s0 7no:(e1ge an1 attit'1es to

i1enti/+ $o(e an1 $esponsi6i(it+ as a mem6e$ o/ a team.

ELEMENTERFORMANCE CRITERIA

Italicized te$ms a$e e(a6o$ate1 in t5e Range o/ Va$ia6(es

. Desc$i6e team $o(ean1 scope

.. T5e role and objective of the teamis i1enti/ie1 /$oma*ai(a6(e sources of information

.2. Team pa$amete$s0 $epo$ting $e(ations5ips an1$esponsi6i(ities a$e i1enti/ie1 /$om team 1isc'ssionsan1 app$op$iate e;te$na( so'$ces

2. I1enti/+ o:n $o(ean1 $esponsi6i(it+:it5in team

2.. In1i*i1'a( $o(e an1 $esponsi6i(ities :it5in t5e teamen*i$onment a$e i1enti/ie1

2.2. Ro(es an1 $esponsi6i(it+ o/ ot5e$ team mem6e$s a$ei1enti/ie1 an1 $ecognie1

2.#. Repo$ting $e(ations5ips :it5in team an1 e;te$na( toteam a$e i1enti/ie1

#. =o$7 as a teammem6e$

#.. E//ecti*e an1 app$op$iate /o$ms o/ comm'nications'se1 an1 inte$actions 'n1e$ta7en :it5 team mem6e$s:5o cont$i6'te to 7no:n team acti*ities an1o6ecti*es

#.2. E//ecti*e an1 app$op$iate cont$i6'tions ma1e tocomp(ement team acti*ities an1 o6ecti*es0 6ase1 onin1i*i1'a( s7i((s an1 competencies an1 workplacecontext

#.#. O6se$*e1 p$otoco(s in $epo$ting 'sing stan1a$1ope$ating p$oce1'$es

#.%. Cont$i6'te to t5e 1e*e(opment o/ team :o$7 p(ans6ase1 on an 'n1e$stan1ing o/ teams $o(e an1o6ecti*es an1 in1i*i1'a( competencies o/ t5emem6e$s.


!


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RANGE OF ;ARIALES

;ARIALE RANGE

. Ro(e an1 o6ecti*eo/ team

.. =o$7 acti*ities in a team en*i$onment :it5ente$p$ise o$ speci/ic secto$

.2. Limite1 1isc$etion0 initiati*e an1 '1gement ma+6e1emonst$ate1 on t5e o60 eit5e$ in1i*i1'a((+ o$ in ateam en*i$onment

2. So'$ces o/

in/o$mation

2.. Stan1a$1 ope$ating an1@o$ ot5e$ :o$7p(ace

p$oce1'$es2.2. o6 p$oce1'$es

2.#. Mac5ine@e'ipment man'/act'$e$s speci/icationsan1 inst$'ctions

2.%. O$ganiationa( o$ e;te$na( pe$sonne(

2.!. C(ient@s'pp(ie$ inst$'ctions

2.". 3'a(it+ stan1a$1s

2.4. OFS an1 en*i$onmenta( stan1a$1s

#. =o$7p(ace conte;t #.. =o$7 p$oce1'$es an1 p$actices

#.2. Con1itions o/ :o$7 en*i$onments

#.#. Legis(ation an1 in1'st$ia( ag$eements

#.%. Stan1a$1 :o$7 p$actice inc('1ing t5e sto$age0 sa/e5an1(ing an1 1isposa( o/ c5emica(s

#.!. Sa/et+0 en*i$onmenta(0 5o'se7eeping an1 'a(it+g'i1e(ines


"


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E;IDENCE GUIDE

. C$itica( aspects o/competenc+

Assessment $e'i$es e*i1ence t5at t5e can1i1aten1e$pinning S7i((s #. App$op$iate p$actice o/ pe$sona( 5+giene#.2 Int$a an1 Inte$pe$sona( s7i((s#.# Comm'nication s7i((s

%. Reso'$ceImp(ications

T5e /o((o:ing $eso'$ces MUST6e p$o*i1e1

ELEMENTSERFORMANCE CRITERIA

Italicizedte$ms a$e e(a6o$ate1 in t5e Range o/ Va$ia6(es

. Assess 'a(it+ o/$ecei*e1 mate$ia(s

.. =o$7 inst$'ction is o6taine1 an1 :o$7 is ca$$ie1 o't inacco$1ance :it5 stan1a$1 ope$ating p$oce1'$es.

.2. Recei*e1 materialsa$e c5ec7e1 against :o$7p(acestan1a$1s an1 speci/ications.

.#. a'(t+ mate$ia(s $e(ate1 to :o$7 a$e i1enti/ie1 an1iso(ate1.

.%. /aults an1 an+ i1enti/ie1 ca'ses a$e $eco$1e1 an1@o$$epo$te1 to t5e s'pe$*iso$ conce$ne1 in acco$1ance:it5 :o$7p(ace p$oce1'$es.

.!. a'(t+ mate$ia(s a$e $ep(ace1 in acco$1ance :it5:o$7p(ace p$oce1'$es.

2. Assess o:n :o$7 2.. 0ocumentation $e(ati*e to 'a(it+ :it5in t5e compan+is i1enti/ie1 an1 'se1.

2.2. Comp(ete1 :o$7 is c5ec7e1 against :o$7p(acestan1a$1s $e(e*ant to t5e tas7 'n1e$ta7en.

2.#. +rrorsa$e i1enti/ie1 an1 iso(ate1.

2.%. In/o$mation on t5e 'a(it+ an1 ot5e$ in1icato$s o/p$o1'ction pe$/o$mance a$e $eco$1e1 in acco$1ance:it5 :o$7p(ace p$oce1'$es.

2.!. In cases o/ 1e*iations /$om speci/ic )ualit%standards0 ca'ses a$e 1oc'mente1 an1 $epo$te1 inacco$1ance :it5 t5e :o$7p(ace s stan1a$1s ope$atingp$oce1'$es.

#. Engage in 'a(it+imp$o*ement

#.. P$ocess imp$o*ement p$oce1'$es a$e pa$ticipate1 in$e(ati*e to :o$7p(ace assignment.

#.2. =o$7 is ca$$ie1 o't in acco$1ance :it5 p$ocessimp$o*ement p$oce1'$es.

#.#. Pe$/o$mance o/ ope$ation o$ 'a(it+ o/ p$o1'ct o/se$*ice to ens'$e customersatis/action is monito$e1.


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RANGE OF ;ARIALES

;ARIALE RANGE

Mate$ia(s . Mate$ia(s ma+ inc('1e 6't not (imite1 ton1e$pinning7no:(e1ge

2. Re(e*ant p$o1'ction p$ocesses0 mate$ia(s an1p$o1'cts

2.2 C5a$acte$istics o/ mate$ia(s0 so/t:a$e an1 5a$1:a$e'se1 in p$o1'ction p$ocesses

2.# 3'a(it+ c5ec7ing p$oce1'$es

2.% =o$7p(ace p$oce1'$es

2.! Sa/et+ an1 en*i$onmenta( aspects o/ p$o1'ctionp$ocesses

2." a'(t i1enti/ication an1 $epo$ting

2.4 3'a(it+ imp$o*ement p$ocesses

# >n1e$pinning s7i((s #. Rea1ing s7i((s $e'i$e1 to inte$p$et :o$7 inst$'ction

#.2 Comm'nication s7i((s nee1e1 to inte$p$et an1 app(+1e/ine1 :o$7 p$oce1'$es

#.# Ca$$+ o't :o$7 in acco$1ance :it5 OFS po(icies an1p$oce1'$es

#.% C$itica( t5in7ing

#.! So('tion p$o*i1ing an1 1ecision-ma7ing

% Met5o1 o/assessment

T5e assesso$ m'st se(ect t:o o/ t5e /o((o:ing to o6ecti*e(+e*a('ate t5e can1i1ateRL o/ site is ente$e1.

!.!. Re(e*ant (in7s a$e /o((o:e1 to (ocate $e'i$e1in/o$mation.

!.". >se/'( pages a$e 6oo7ma$7e1 o$ p$inte1 as$e'i$e1.

". Maintain comp'te$e'ipment an1s+stems

".. P$oce1'$es /o$ ens'$ing sec'$it+ o/ 1ata0 inc('1ing$eg'(a$ 6ac7-'ps an1 *i$'s c5ec7s a$e imp(emente1in acco$1ance :it5 stan1a$1 ope$ating p$oce1'$es.

".2. Basic /i(e maintenance p$oce1'$es a$eimp(emente1 in (ine :it5 t5e stan1a$1s ope$atingp$oce1'$es.


2


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RANGE OF ;ARIALES

;ARIALE RANGE

Fa$1:a$e an1pe$ip5e$a( 1e*ices

. Pe$sona( comp'te$s

.2 Net:o$7e1 s+stems

.# Comm'nication e'ipment

.% P$inte$s

.! Scanne$s

." e+6oa$1

.4 Mo'se

.) Voice@Data (ogge$2 So/t:a$e So/t:a$e inc('1es t5e /o((o:ing 6't not (imite1 ton1e$pinnings7i((s

#. Rea1ing an1 comp$e5ension s7i((s $e'i$e1 to inte$p$et:o$7 inst$'ction an1 to inte$p$et 6asic 'se$ man'a(s.

#.2 Comm'nication s7i((s to i1enti/+ (ines o/ comm'nication0$e'est a1*ice0 /o((o: inst$'ctions an1 $ecei*e /ee16ac7.

#.# Tec5no(og+ s7i((s to 'se e'ipment sa/e(+ inc('1ing7e+6oa$1 s7i((s.

% Met5o1 o/assessment

T5e assesso$ ma+ se(ect t:o o/ t5e /o((o:ing assessmentmet5o1s to o6ecti*e(+ assess t5e can1i1atese app$op$iate me1ica(te$mino(og+ in t5ep$epa$ation o/ 1oc'ments

#. App$op$iate me1ica( tec5no(og+ is 'se1 inp$epa$ing 1oc'ments.

#.2 Me1ica( te$mino(og+ is spe(t co$$ect(+ an1'se1 in app$op$iate conte;t.

#.# A1*ice is so'g5t /$om designated person

:it5 $ega$1s to me1ica( te$ms an1accompan+ing p$ocess0 i/ necessa$+.


2)


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RANGE OF ;ARIALES

;ARIALE RANGE

. Me1ica( te$mino(og+ Me1ica( te$mino(og+ ma+ inc('1eti(ie t5e inte$net

2.4. Maintain comp'te$5a$1:a$e an1so/t:a$e

. Mo1'(a$

2. i(m s5o:ing

#. Comp'te$6ase1 t$aining8e-(ea$ning9

%. P$oect met5o1

!. On t5e o6t$aining

. Demonst$ationan1 'estioning

2. O6se$*ationan1 'estioning

#. T5i$1 pa$t+$epo$t

%. Assessment o/o'tp't p$o1'ct

!. Po$t/o(io

". Comp'te$6ase1assessment


#4


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CORE COMETENCIES

Co'$se Tit(e8 MEDICAL TRANSCRITION NC Le*e'8 NC II

Nomina( T$aining Fo'$s8 /0: HOURS

Co'$se Desc$iptionse Mat5ematica(Concepts an1 Tec5ni'es

>se Re(e*ant Tec5no(ogies>ti(ie Specia(ist

Comm'nication s7i((sDe*e(op Team an1

In1i*i1'a(

App(+ P$o6(em So(*ingTec5ni'es in t5e

=o$7p(ace

Co((ect0 Ana(+e an1O$ganie In/o$mation

P(an an1 O$ganie =o$7P$omote En*i$onmenta(

P$otection

COMMON COMETENCIES

App(+ OFS P$actices an1 !S in t5e :o$7p(ace

App(+ 3'a(it+ Stan1a$1sPe$/o$m Comp'te$

Ope$ations

CORE COMETENCIES

Comm'nicate e//ecti*e(+ ina c'stome$ contact cente$

Ren1e$ 'a(it+ c'stome$se$*ice

>ti(ie ente$p$ise@ compan+tec5no(og+

Con1'ct contact cente$campaign

P$o*i1e specia(ie1s'ppo$t an1 assistance to

c'stome$s

Manage t5e acti*ities o/ acontact cente$ :o$7 team

Lea1 a contact cente$ :o$7

team>se 6'siness tec5no(og+

>se me1ica( tec5no(og+ to

ca$$+ o't tas7

P$o1'ce te;t /$om a'1io

t$ansc$iptionRe*ie:@e1it 1oc'ments

Manage t5e acti*ities o/ a

:o$7 team

Lea1 a team in 1e(i*e$ing'a(it+ se$*ice

P$o1'ce c(eane1-'p an1in-6et:eene1 1$a:ings

C$eate 2D mo1e(s an1images

P$o1'ce 2D co(o$e1animation

P$o1'ce 7e+ 1$a:ings /o$animation

P$o1'ce o*e$-a(( 1esigns/o$ animation

P$o1'ce 6ac7g$o'n11esigns

Composit an1 e1itanimation se'ence

C$eate #D mo1e(s an1images

P$o1'ce sto$+6oa$1 /o$animation

Coo$1inate t5e p$o1'ctiono/ animation


3'a(i/ication /o$ NC II

%%


47/50

GLOSSARY OF TERMS

. A&ato6%G t5e 6$anc5 o/ mo$p5o(og+ conce$ne1 :it5 t5e st$'ct'$e o/anima(s o$ p(ants.

2. ro$serG a so/t:a$e pac7age t5at p$o*i1es t5e 'se$ inte$/ace /o$accessing Inte$net0 int$anet an1 e;t$anet =e6 sites.

#. Co6"terG a 1e*ice t5at 5as t5e a6i(it+ to accept 1ata inte$na((+ sto$ean1 e;ec'te a p$og$am o/ inst$'ctions pe$/o$m mat5ematica(0 (ogica(0an1 manip'(ati*e ope$ations on 1ata an1 $epo$t t5e $es'(ts.

%. Co6"ter Ter6i&a' G an+ inp't@o'tp't 1e*ice connecte1 6+te(ecomm'nications (in7s to a comp'te$.

!. Data - o6ecti*e meas'$ements o/ t5e att$i6'tes 8c5a$acte$istics9 o/entities s'c5 as peop(e0 p(aces0 t5ings0 an1 e*ents.

". Doc6e&tatio&G a co((ection o/ 1oc'ments o$ in/o$mation.4. EditG to mo1i/+ t5e /o$m o$ /o$mat o/ 1ata

). E&cr%"tio&G to sc$am6(e 1ata o$ con*e$t it0 p$io$ to t$ansmission0 to asec$et co1e t5at mas7s t5e meaning o/ 5e 1ata to 'na't5o$ie1$ecipients.

,. E&dser - an+one :5o 'ses an in/o$mations+stem o$ t5e in/o$mationit p$o1'ces.

. Er#o&o6ics - t5e science an1 tec5no(og+ emp5asiing t5e sa/et+0com/o$t0 an1 ease o/ 'se o/ 5'man-ope$ate1 mac5ines. T5e goa( o/

e$gonomics is to p$o1'ce s+stems t5at a$e 'se$-/$ien1(+< sa/e0com/o$ta6(e an1 eas+ to 'se.

. I&5or6atio& G 1ata p(ace1 in a meaning/'( an1 'se/'( conte;t /o$ anen1 'se$.

2. I&5or6atio& a&d Co66&icatio& Tec!&o'o#% (ICT) $e/e$s totec5no(ogies associate1 :it5 t5e t$ansmission an1 e;c5ange o/ 1ata int5e /o$m o/ so'n10 te;t0 *is'a( images0 signa(s o$ an+ com6ination o/t5ose /o$ms t5$o'g5 t5e 'se o/ 1igita( tec5no(og+. It encompassess'c5 se$*ices as te(ecomm'nications0 posts0 m'(time1ia0 e(ect$oniccomme$ce0 6$oa1casting0 an1 in/o$mation tec5no(og+.

#. 2e%7oardi -'sing t5e 7e+6oa$1 o/ a mic$ocomp'te$ o$ te$mina(.

%. 2&o$'ed#e $or@ers -peop(e :5ose p$ima$+ :o$7 acti*ities inc('1ec$eating0 'sing0 an1 1ist$i6'ting in/o$mation.

!. Loca' Area Net$or@ (LAN) -a comm'nications net:o$7 t5at t+pica((+connects comp'te$s0 te$mina(s0 an1 ot5e$ comp'te$ie1 1e*ices :it5ina (imite1 p5+sica( a$ea s'c5 as an o//ice0 6'i(1ing0 man'/act'$ing p(antan1 ot5e$ :o$7 sites.

". Otsorci -t'$ning o*e$ a(( o$ pa$t o/ an o$ganiations in/o$mations+stems ope$ation to o'tsi1e cont$acto$s0 7no:n as s+stems

integ$ato$s o$ /aci(ities management companies.


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4. !%sio'o#% - t5e 6$anc5 o/ 6io(og+ conce$ne1 :it5 t5e /'nctions o/(i*ing t5ings.

). rotoco' - a set o/ $'(es an1 p$oce1'$es /o$ t5e cont$o( o/comm'nication in a comm'nications net:o$7.

,. +a'it% Assra&ce -met5o1s /o$ ens'$ing t5at in/o$mation s+stemsa$e /$ee /$om e$$o$s an1 /$a'1 an1 p$o*i1e in/o$mation p$o1'cts o/ 5ig5'a(it+.

2. So5t$are -comp'te$ p$og$ams an1 p$oce1'$es conce$ne1 :it5 t5eope$ation o/ an in/o$mation s+stem.

2. Sta&dards - meas'$es o/ pe$/o$mance 1e*e(ope1 to e*a('ate t5ep$og$ess o/ a s+stem to:a$1 its o6ecti*es

22. S%ste6 -an assem6(+ o/ met5o1s0 p$oce1'$es0 o$ tec5ni'es 'ni/ie16+ $eg'(ate1 inte$action to /o$m an o$ganie1 :5o(e

2#. Te'eco66&icatio&s -pe$taining to t5e t$ansmission o/ signa(s o*e$(ong 1istances0 inc('1ing not on(+ 1ata comm'nications 6't a(so t5et$ansmission o/ images an1 *oices 'sing comm'nication tec5no(ogies.

2%. User 5rie&d'%G a c5a$acte$istic o/ 5'man-ope$ate1 e'ipment an1s+stems t5at ma7es t5em sa/e0 com/o$ta6(e0 an1 eas+ to 'se.


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AC2NO3LEDGEMENTS

T5e Tec5nica( E1'cation an1 S7i((s De*e(opment A't5o$it+ 8TESDA9 :is5esto e;ten1 t5an7s an1 app$eciation to t5e man+ $ep$esentati*es o/ 6'siness0in1'st$+0 aca1eme an1 go*e$nment agencies :5o 1onate1 t5ei$ time an1e;pe$tise to t5e 1e*e(opment an1 *a(i1ation o/ t5ese T$aining Reg'(ations.

THE TECHNICAL AD;ISORY ANEL (TA)

MS9 MA9 CORAON M9 A2OL (CHAIRERSON)P$esi1entITSE P5i(ippines o'n1ation#$1(oo$0 OPPEN B(1g.Sen &i( . P'+at A*e.

Ma7ati Cit+

MR9 ARNEL F9 HIO (ACADEME)Vice P$esi1entAMA &(o6a( E1'cation S+stem

MR9 CATALINO OINARIO, R9 (LAOR)AMPIRm. "! i( &a$cia To:e$% a(a+aan A*e.0 3.C.

THE TECHNICAL E=ERT ANEL (TE)

DR9 OSEFINA ;9 LAUCHANGCOAme$ican Aca1em+ o/ Me1ica( T$ansc$iption

MS9 OAN RODRIGODictation So'$ce P5i(ippines0 Inc.

MS9 CRISTAELLE CAMOSSPI

MS9 MYLA ROSE M9 REYESTota( T$ansc$iption So('tions0 Inc.

MR9 CLARENCE F9 ROMANAMe1sc$i6e Asia

MS9 ROSARIO CAMIRINGeData Se$*ices0 Inc.

DR9 ANTON ;ILLANUE;A

MTC Aca1em+


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T!e "artici"a&ts i& t!e Natio&a' ;a'idatio& o5 t!is Trai&i Re#'atio&

Depa$tment o/ T$a1e an1 In1'st$+ G Cente$ /o$ Inte$nationa( T$a1eE;positions an1 Missions 8DTI G CITEM9

Me1ica( T$ansc$iption In1'st$+ Association o/ t5e P5i(ippines

8MTIAPI9 G E1'cation Committee

T!e Sta&dards Setti a&d S%ste6s Deve'o"6e&t Co66ittee

D$. A(6e$to Victo$ P. eni;0 $.G C5ai$pe$son

Att+. Ran'(/o P. Pa+os D$. Nona Sa(1ana Rica/o$t

D$. Te$esita >. 3'i$ino

BM Te$esita m. Bo$goos

BM Rene L'is M. Tag(e

Emp(o+e$s Secto$ Rep$esentati*e

T!e Ma&a#e6e&t a&d Sta55 o5 t!e TESDA Secretariat

3'a(i/ications an1 Stan1a$1s O//ice 83SO9

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TR - MEDICAL TRANSCRIPTION NC II.doc