TR - Domestic Work NC II

8/19/2019 TR - Domestic Work NC II

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DOMESTIC WORK NC II

HEALTH, SOCIAL, AND OTHER COMMUNITYDEVELOPMENT SERVICES SECTOR

Technical Education and Skills DevelopmentAuthority

East Service Road, South Superhighway, Taguig, Metro Manila


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TABLE OF CONTENTS

HEALTH, SOCIAL, AND OTHER COMMUNITYDEVELOPMENT SERVICES SECTOR

DOMESTIC WORK C II

Page No.

SECTION 1 DOMESTIC WORK NC II QUALIFICATION 1

SECTION 2 COMPETENCY STANDARD 2

• Basic Co!"#"$ci"s 2%1&

• Coo$ Co!"#"$ci"s 1'%1(• Co)" Co!"#"$ci"s 2*%&+

• E"c#i-" Co!"#"$ci"s &(%+*

SECTION & TRAININ. ARRAN.EMENTS

&/1 C0))ic00 D"si$ +1%+2

• Basic Co!"#"$ci"s +&

• Coo$ Co!"#"$ci"s +&

• Co)" Co!"#"$ci"s +'

• E"c#i-" Co!"#"$ci"s +%+3

&/2 T)ai$i$ D"i-")4 +5&/& T)ai$"" E$#)4 R"60i)""$#s +5&/' Lis# o7 Toos, E60i!"$# a$8 Ma#")ias ++%1*1&/ T)ai$i$ Facii#i"s 1*2&/3 T)ai$")s9 Q0ai7ica#io$s 1*2&/5 I$s#i#0#io$a Ass"ss"$# 1*2

SECTION ' ASSESSMENT ANDCERTIFICATION ARRAN.EMENTS 1*&%1*'

COMPETENCY MAP 1*

DEFINITION OF TERMS 1*3%1*5

ACKNOWLED.EMENT


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TRAININ. RE.ULATIONS FORDOMESTIC WORK NC II

SECTION 1 DOMESTIC WORK NC II QUALIFICATION

The DOMESTIC WORK NC II Qualification consists of competencies that a person must

achieve to clean living room, dining room, bedrooms, toilet, kitchen, wash and iron clothes, linen,fabric, prepare hot and cold meals/food, provide food and beverage service.

The Units of Competenc comprising this Qualification include the following!

UNIT CODE BASIC COMPETENCIES"##$%%%#" Participate in workplace communication"##$%%%#& 'ork in team environment"##$%%%#( Practice career professionalism"##$%%%#) Practice occupational health and safet procedures

UNIT CODE COMMON COMPETENCIES*C+%$-#% aintain an effective relationship with clients and customers*C+%$-#- anage own performance

UNIT CODE CORE COMPETENCIES*C+%$$#% Clean living room, dining room, bedrooms, toilet and kitchen*C+%$$#- 'ash and iron clothes, linen and fabric*C+%$$#$ Prepare hot and cold meals/food*C+%$$# Provide food and beverage service

UNIT CODE ELECTIVE COMPETENCIES

*C+$-$$#% Provide care and support to infants and toddlers*C+$-$$#- Provide care and support to children*C+$-$$#" Provide care and support to elderl*C+$-$$#& Provide care and support to people with special needs*C+ %$#% 0ssist in the care of animals*C+ %$#- Provide animal care hgiene routines 012&%%$(& Trim and prune landscape plants 012&%%$(( Perform weeding and cultivation 012&%%$( 'ater/irrigate plants 012&%%$)# Control and prevent plant pest and diseases

0 person who has achieved this Qualification is competent to be!

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SECTION 2 COMPETENCY STANDARDS

This section gives the details of the contents of the basic, common and core units of competenc re8uired in DOMESTIC WORK NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY = PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE = **&111*

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired togather, interpret and conve information in response to workplacere8uirements.

ELEMENTPERFORMANCE CRITERIA

Italicized terms are elaborated in the 2ange of 9ariables%. 6btain and conve

workplace

information

1.1+pecific and relevant information is accessed fromappropriate sources

%.-3ffective 8uestioning , active listening and speaking skills areused to gather and conve information

%.$0ppropriate medium is used to transfer information and ideas%.0ppropriate non5 verbal communication is used%."0ppropriate lines of communication with supervisors and

colleagues are identified and followed%.&4efined workplace procedures for the location and storage of

information are used

%.(Personal interaction is carried out clearl and concisel

-. Participate in

workplace meetings

and discussions

-.%Team meetings are attended on time-.-6wn opinions are clearl e:pressed and those of others are

listened to without interruption-.$eeting inputs are consistent with the meeting purpose and

established protocols-.Workplace interactions are conducted in a courteous

manner-."Questions about simple routine workplace procedures and

matters concerning working conditions of emploment aretasked and responded to

-.&eetings outcomes are interpreted and implemented

$. Complete relevant

work related

documents

$.%2ange of forms relating to conditions of emploment arecompleted accuratel and legibl

$.-'orkplace data are recorded on standard workplace formsand documents

$.$;asic mathematical processes are used for routinecalculations

$.3rrors in recording information on forms/ documents are

identified and properl acted upon$."2eporting re8uirements to supervisor are completedaccording to organi


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RAN.E OF VARIABLES

VARIABLE RAN.E

%. 0ppropriate sources %.% Team members%.- +uppliers

%.$ Trade personnel%. @ocal government%." =ndustr bodies

-. edium -.% emorandum-.- Circular -.$ Notice-. =nformation discussion-." 7ollow5up or verbal instructions-.& 7ace5to5face communication

$. +torage $.% anual filing sstem$.- Computer5based filing sstem

. 7orms .% Personnel forms.- Telephone message forms.$ +afet reports

". 'orkplaceinteractions

".% 7ace5to5face interactions".- Telephone conversations".$ 3lectronic and two5wa radio communication". 'ritten communication including electronic mail, memos,

instruction and forms"." Non5verbal communication including gestures, signals, signs

and diagrams

&. Protocols &.% 6bserving meeting&.- Compliance with meeting decisions&.$ 6being meeting instructions

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% -


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EVIDENCE .UIDE

%. Critical aspects ofcompetenc

0ssessment re8uires evidence that the candidate!

%.% Prepared written communication following standard format ofthe organi


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UNIT OF COMPETENCY = WORK IN TEAM ENVIRONMENT

UNIT CODE = **&111*3

UNIT DESCRIPTOR = This unit covers the skills, knowledge and attitudes to identif roleand responsibilit as a member of a team.


Italicized terms are elaborated in the 2ange of 9ariables

%. 4escribe team roleand scope

%.% The role and objective of the team is identified fromavailable sources of information

%.- Team parameters, reporting relationships and responsibilitiesare identified from team discussions and appropriate e:ternalsources

-. =dentif own role and

responsibilit withinteam

-.% =ndividual role and responsibilities within the team

environment are identified-.- 2oles and responsibilit of other team members are identified

and recogni0mended? Promulgated 6ctober -#%


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RAN.E OF VARIABLES

VARIABLE RAN.E

%. 2ole and obBectiveof team

%.% 'ork activities in a team environment with enterprise orspecific sector

%.- @imited discretion, initiative and Budgment ma bedemonstrated on the Bob, either individuall or in a teamenvironment

-. +ources ofinformation

-.% +tandard operating and/or other workplace procedures

-.- ob procedures

-.$ achine/e8uipment manufacturerAs specifications andinstructions

-. 6rgani


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EVIDENCE .UIDE


0ssessment re8uires evidence that the candidate!%.% 6perated in a team to complete workplace activit%.- 'orked effectivel with others%.$ Conveed information in written or oral form

%. +elected and used appropriate workplace language%." 7ollowed designated work plan for the Bob%.& 2eported outcomes

-. Underpinningknowledge

-.% Communication process-.- Team structure-.$ Team roles-. 1roup planning and decision making

$. Underpinning skills $.% Communicate appropriatel, consistent with the culture of theworkplace

. 2esourceimplications

The following resources MUST be provided!.% 0ccess to relevant workplace or appropriatel simulated

environment where assessment can take place.- aterials relevant to the proposed activit or tasks

". ethod ofassessment

Competenc ma be assessed through!".% 6bservation of the individual member in relation to the work

activities of the group".- 6bservation of simulation and or role pla involving the

participation of individual member to the attainment oforgani


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UNIT OF COMPETENCY = PRACTICE CAREER PROFESSIONALISM

UNIT CODE = **&111*5

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes in promotingcareer growth and advancement.



%. =ntegrate personalobBectives withorgani


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RAN.E OF VARIABLES

VARIABLE RAN.E

%. 3valuation %.% Performance 0ppraisal%.- Pschological Profile

%.$ 0ptitude Tests

-. 2esources -.% *uman-.- 7inancial-.$ Technolog

-.$.% *ardware-.$.- +oftware

$. Trainings and careeropportunities

$.% Participation in training programs$.%.% Technical$.%.- +upervisor$.%.$ anagerial$.%. Continuing 3ducation

$.- +erving as 2esource Persons in conferences and workshops

. 2ecognitions .%2ecommendations.-Citations.$Certificate of 0ppreciations.Commendations."0wards.&Tangible and =ntangible 2ewards

". @icenses and/orcertifications

".%National Certificates".-Certificate of Competenc".$+upport @evel @icenses".Professional @icenses

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% )


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EVIDENCE .UIDE


0ssessment re8uires evidence that the candidate!%.% 0ttained Bob targets within ke result areas >D20s?%.- aintained intra and interpersonal relationship in the course of

managing oneself based on performance evaluation

%.$ Completed trainings and career opportunities which are basedon the re8uirements of the industries

%. 0c8uired and maintained licenses and/or certificationsaccording to the re8uirement of the 8ualification

-. Underpinningknowledge

-.% 'ork values and ethics >code of conduct, code of ethics, etc.?-.- Compan policies-.$ Compan operations, procedures and standards-. 7undamental rights at work including gender sensitivit-." Personal hgiene practices

$. Underpinning skills $.% 0ppropriate practice of personal hgiene$.- =ntra and =nterpersonal skills$.$ Communication skills

. 2esourceimplications

The following resources MUST be provided!.%'orkplace or assessment location

.- Case studies/scenarios

". ethod ofassessment

Competenc ma be assessed through!".%Portfolio 0ssessment

".-=nterview".$+imulation/2ole5plas".6bservation"."Third Part 2eports".&3:ams and Tests

&. Conte:t ofassessment

&.%Competenc ma be assessed in the work place or in asimulated work place setting

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#%


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UNIT OF COMPETENCY = PRACTICE OCCUPATIONAL HEALTH AND SAFETYPROCEDURES

UNIT CODE = **&111*+

UNIT DESCRIPTOR = This unit covers the outcomes re8uired to compl with regulator

and organi


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RAN.E OF VARIABLES

VARIABLE RAN.E

%. +afet regulations a include but are not limited to!%.%Clean 0ir 0ct

%.-;uilding code%.$National 3lectrical and 7ire +afet Codes%.'aste management statutes and rules%."Philippine 6ccupational +afet and *ealth +tandards%.&46@3 regulations on safet legal re8uirements%.(3CC regulations

-. *a


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EVIDENCE .UIDE

%. Criticalaspects ofcompetenc

0ssessment re8uires evidence that the candidate!%.% 3:plained clearl established workplace safet and haT@9?-.&6*+ indicators-.(6rgani0mended? Promulgated 6ctober -#% %-


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COMMON COMPETENCIES

UNIT OF COMPETENCY = MAINTAIN AN EFFECTIVE RELATIONSHIP WITHCLIENT>CUSTOMERS

UNIT CODE = HCS(1&2*1

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes and valuesre8uired in building and maintaining an effective relationship withclients, customers and the public.

ELEMENTSPERFORMANCE CRITERIA


%. aintain aprofessional image

%.%Uniform and personal grooming maintained to assignmentre8uirements.

%.-&ersonal presence maintained according to emplo#erstandards.

%.$9isible work area kept tid and uncluttered.%.38uipment stored according to assignment re8uirements.

-. eet client/customerre8uirements

-.% %lient re'uirements identified and understood b referral tothe assignment instructions.

2.2 Client re8uirements met according to the assignmentinstructions.

-.$ Changes to client-s needs and re'uirements monitored andappropriate action taken.

-. 0ll communication with the client or customer is clear andcomplied with assignment re8uirements.

$. ;uild credibilit withcustomers/clients

$.% Client e:pectations for reliabilit, punctualit and appearanceadhered to.

$.- Possible causes of client/customer dissatisfaction identified,dealt with recorded according to emploer polic.

$.$ Client full informed of all relevant securit matters in a timelmanner and according to agreed reporting procedures.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% %$


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RAN.E OF VARIABLES

VARIABLES RAN.E

%. Personal Presence a include!%.% +tance%.- Posture

%.$ ;od @anguage%. 4emeanor %." 1rooming

-. 3mploer +tandards a include!-.% +tanding 6rders

$. Client 2e8uirements a include!$.% 0ssignment =nstructions$.- Post 6rders$.$ +cope to modif instructions/orders in light of changed

situations

. 0ssignment=nstructions

a include!.% 'riting.- 9erball.$ 3lectronicall

". Client Needs and2e8uirements

a include!".%2eview of the client brief and/or assignment instructions".-4iscussion with the client/customer

&. 0ppropriate 0ction a include!&.% =mplementing re8uired changes&.- 2eferral to appropriate emploer personnel&.$ Clarification of client needs and instructions

(. Customers a include!(.% 0ll members of the public

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% %


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EVIDENCE .UIDE


0ssessment re8uires that the candidate!%.% aintained a professional image%.- =nterpreted client/customer re8uirements from information

contained in the client brief and/or assignment instructions%.$ 4ealt successfull with a variet of client/customer interactions

%. onitored and acted on changing client or customer needs.%." et client/customer re8uirements.%.& ;uilt credibilit with customers/clients%.( 4emonstrated knowledge and understanding of the

Dasambaha @aw >e.g. standard emploment contract, rightsand privileges, pre5emploment re8uirements, workingconditions, baranga registrations, social and other benefits,etc.?

-. 2e8uired Dnowledge -.%Uniform and personal grooming re8uirements of the emploerand the client

-.-6ccupational health and safet re8uirement for theassignment

-.$0ssignment =nstructions-.Use of various means of communication >addAl?

$. 2e8uired +kills $.% 0ttention to detail when completing client/emploerdocumentation

$.- =nterpersonal and communication skills re8uired in clientcontact assignments

$.$ Customer service skills re8uired to meet client/customerneeds

$. Punctualit

$." Customer +ervice$.& Telephone Techni8ue$.( Problem +olving and Negotiation$.) aintaining 2ecords

. 2esource =mplications The following resources should be provided!.%0ssessment Centers/9enues.-0ccredited 0ssessors.$odes of 0ssessment.3valuation 2eports."0ccess to a relevant venue, e8uipment and materials.&0ssignment =nstructions

.(@ogbooks.)6perational manuals and makers/customersA instructions.0ssessment instruments, including personal planner and

assessment record book

". ethods of 0ssessment

Competenc in this unit must be assessed through!".% 'ritten Test".- 4emonstration with 8uestioning".$ 6bservation with 8uestioning

&. Conte:t of 0ssessment

&.% 0ssessment ma be conducted in the workplace or in asimulated environment.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% %"


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UNIT OF COMPETENCY = MANA.E OWN PERFORMANCE

UNIT CODE = HCS(1&2*2

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes in effectivelmanaging own workload and 8ualit of work.

ELEMENTS PERFORMANCE CRITERIAItalicized terms are elaborated in the 2ange of 9ariables

%. Plan for completion of own workload

%.% Tasks accuratel identified.%.- Priorit allocated to each task.%.$ Time lines allocated to each task or series of tasks.%. Tasks deadlines known and complied with whenever possible.%." 'ork schedules are known and completed with agreed time

frames.%.& 'ork plans developed according to assignment re8uirements

and emploer polic.%.( Uncompleted work or tasks detailed and responsibilit for

completion passed to incoming shift or other appropriatepersons.

-. aintain 8ualit ofperformance

-.%Personal performance continuall monitored against agreed performance standards.

-.-0dvice and guidance sought when necessar to achieve ormaintain agreed standards.

-.$1uidance from management applied to achieve or maintainagreed standards.

-.+tandard of work clarified and agreed according to emploer

polic and procedures.

$. ;uild credibilit withcustomers/clients

$.%Client e:pectations for reliabilit, punctualit and appearanceadhered to.

$.-Possible causes of client/customer dissatisfaction identified,dealt with recorded according to emploer polic.

$.$Client full informed of all relevant securit matters in a timelmanner.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% %&


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RAN.E OF VARIABLES

VARIABLES RAN.E

%. Tasks %.% a be identified through!%.%.% 0ssignment =nstructions%.%.- 9erbal =nstructions b +enior +taff/household members

%.%.$ Polic 4ocuments%.%. 4ut +tatements%.%." +elf 0ssessment

%.- a be!%.-.% 4ail tasks%.-.- 'eekl tasks%.-.$ 2egularl or irregularl occurring tasks

-. Performance+tandards

a include!-.% 0ssignment =nstructions-.- Procedures established in polic documents

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% %(


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EVIDENCE .UIDE


0ssessment re8uires evidence that the candidate!%.%Planned for completion of own workload%.-0ssessed verbal or written work plan through observation and

discussion of site and emploer re8uirements%.$4emonstrated capacit to complete task within specified time

frame%.aintained 8ualit of own performance

-. 2e8uired Dnowledge -.% +ite and assignment re8uirements-.- 3mploer polic on performance management-.$ =ndicators of appropriate performance for each area of

responsibilit-. +teps for improving or maintaining performance

$. 2e8uired +kills $.% Capacit to plan and prioriti


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CORE COMPETENCIES

UNIT OF COMPETENCY = CLEAN LIVIN. ROOM, DININ. ROOM, BEDROOMS, TOILETS,

BATHROOMS AND KITCHEN

UNIT CODE = HCS(1&&*1

UNIT DESCRIPTOR = This unit covers the knowledge, skills, and attitudes re8uired in

cleaning living room, dining room, bedrooms, toilets and bathrooms.

=t includes the cleaning of surfaces and floors, cleaning of

furnishings and fi:tures, making up beds and cots, cleaning of

toilets and bathroom, saniti0mended? Promulgated 6ctober -#% %


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Italicized terms are elaborated in the 2ange of 9ariables. Clean toilet and

bathroom.% %eilings and walls are cleaned in accordance with standard

operating procedures and techni8ues..- 'indow edges and sills are wiped clean in accordance with

standard operating procedures..$ ;ath tub, lavator and toilet bowls are scrubbed and

disinfected in accordance with standard operating proceduresand techni8ues.. 0ccessories are washed and cleaned in accordance with

standard operating procedures and techni8ues.." 0athroom supplies are replenished and defective

accessories replaced as per +6Ps..& 38uipment is cleaned after use in accordance with

manufacturerAs instruction..( 0ll cleaning materials and e8uipment are stored in a safe

place as per +6Ps..) 2outine maintenance is carried out or arranged as per

standard operating procedures.

". +aniti


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RAN.E OF VARIABLES

VARIABLES RAN.E

%. Cleaning e8uipment,

supplies and

materials

a include!

%.% ;rooms

%.- 4ust pan and brush

%.$ Cleaning implements

%. 9acuum cleaner

%." 7loor carpet

%.& 'ater hoses

%.( ;ucket

%.) ;ed

%. 4ining table

%.%# 'ater pitcher

%.%% Table cloth

%.%- 7lowers

%.%$ ;ed cover

%.% +poon

%.%" 7ork

%.%& Dnife

%.%( Plate

%.%) 'ine glass

%.% +erving utensils

%.-# Table napkin

%.-% Paper towel

%.-- 7lower vase

%.-$ 4rinking water

%.- +erving tra

%.-" +oiled table

%.-& Cleaning detergent

%.-( @i8uid detergent

%.-) Cleaning solution

%.- +crubbing foam

%.$# 7lat sheets

%.$% 7itted sheet

%.$- Pillow

%.$$ Pillow case

%.$ ;ed mattress

%.$" 4ish pan

%.$& 4ish sponge/dish cloth

%.$( Pan with hot water

%.$) 2olled newspaper

%.$ Cleaning rag

%.# 'a: paper/aluminum foil

%.% Talcum powder

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% -%


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VARIABLES RAN.E

%.- ;owl cleaner

%.$ Toilet disinfectant

%. 0cid cleaner

%." Cup

%.& +oup plate

%.( +oup bowl

%.) 4rinking glass/goblet

%. +erving dish

%."# 2ubber spatula

%."% 7loor mop

%."- Toilet bowl swab

%."$ Toilet cadd

%." +pra bottle

%."" 1uess model%."& 0ntistatic duster/cleaning cloth

%."( 9acuum cleaner with circular brushes

%.") +ponges

%." +courer

%. 1lass cleaning e8uipment

%.&% 4rop sheets

%.&- I0J frame ladders

%.&$ Cobwebber

%.& @int free cleaning cloths%.&" +8ueegees >various si


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VARIABLES RAN.E

$." 1ravel

. 7urnishings/fi:tures a include!

.% 4esks

.- Tables

.$ Chairs. Computers

." 7iling cabinets

.& Clocks

.( +toves

.) @amps

. 2ailing

.%#'indow sills

.%%+kirting

.%-4oors.%$4oor handles

.%@ight switches

.%"Telephone handsets

.%&0ir conditioning vents

.%(@ights

.%)Ceiling fans

.%;linds

.-#Curtains

.-%1rilles

.-- 2efrigerators

.-$ Picture frames

.- +helves

.-" Compactus

.-& 'ork stations

.-( +howcases

.-) ;ars

.- ;eds

.$# ;edside cupboards

". Ceiling fittings a include!

".% 2ecessed lights

".- 6rnamental hanging lights

".$ ProBected lights

". Ceiling fans

"." Televisions

".& +peakers

".( +moke detectors

".) +prinkler sstems

". 9ents and grilles

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% -$


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VARIABLES RAN.E

".%#+klights

".%%Cameras

".%-Chandelier

&. Ceiling a include!

&.% 7lat

&.- +uspended

&.$ *ard

(. ;athroom supplies/

accessories

a include!

(.% @i8uid and bar soap

(.- Toilet paper

(.$ ;athroom deodori


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VARIABLES RAN.E

%%.$*igh pressure steamer

%%.icrowave oven

%%."6ven >electric/gas?

%%.&2ange

%%.(2efrigerator

%%.)Tilting skillet

%%.Toaster

%%.%#3lectric knife

%%.%%uice maker

%%.%-2ice cooker

%-. Ditchen supplies and

materials

a include!

%-.%0ll5purpose detergent

%-.-0ll5purpose soap

%-.$Coffee, tea, cream

%-.Condiments

%-."4isinfectants

%-.&4rain solvent

%-.(7ood items >dair, vegetable, bread, meat and fruits?

%-.)1arbage bag

%-.+couring pad

%-.%#Cooking oil

%-.%%=ngredients

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% -"


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EVIDENCE .UIDE

%. Critical aspects of

competenc


%.% Cleaned surfaces and floors

%.- Cleaned furnishings and fi:tures

%.$ ade5up beds and cots

%. Cleaned toilets and bathrooms

%." +anitiliving room, bedroom,

bathroom, toilet and kitchen?

$.- *andling and 4isposing of Chemical

$.$ 2eporting and 2ecording =nformation

$. Communicating with others

$." inimi0mended? Promulgated 6ctober -#% -&


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$.) aking5up ;eds

$. 38uipment 6peration and Cleaning

$.%#'ork Planning and 6rgani


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T3+405+6P5Q+65#%57#)UNIT OF COMPETENCY = WASH AND IRON CLOTHES, LINEN AND FABRIC

UNIT CODE = HCS(1&&*2

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes in washing andironing clothes, linen and fabric. =t includes checking and sortingsoiled clothes, linen and fabric, removing stains, preparing washinge8uipment and supplies, performing laundr, dring and ironing

clothes, linen and fabric.


Italicized terms are elaborated in the 2ange of 9ariables%. Check and sort

clothes, linens andfabrics

%.% +oiled clothes, linen and fabrics are sorted according to te:ture,color, si


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RAN.E OF VARIABLES

VARIABLES RAN.E

%. +orted =tems a include!

%.% +oiled/4efective Clothes

%.- @inen

%.$ 7abrics

-. Personal Protective

Paraphernalia

a include!

-.% 1loves

-.- 0pron

$. +tains a include!

$.% Coffee

$.- Cola

$.$ Cordial

$. Chewing 1um

$." 7ood

$.& ud/4irt

$.( 1rease

$.) ;lood

$. 7ruit +tains

$.%#'ine

. +tain 2emovers a include!

.% 0cid Cleaners

.- 0lkali Cleaners

.$ Chlorine ;leach

. 0ll5Purpose 4etergent

". @aundr 0rea a include!

".% 'ashers

".- 4rers

".$ Clothesline". Clothes Pins

"." Clothespin ;ag

".& Clothes 2ack for =ndoor 4ring

&. @aundr +upplies

and aterials

a include!

&.% +orting ;askets/+helves

&.- *angers

&.$ +tain 2emoving 0gents

&. 7abric +oftener &." Chlorine ;leach

&.& @aundr ;ag

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&.( @aundr ;asket

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% $#


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EVIDENCE .UIDE


0ssessment re8uires evidence that the candidate!%.% Checked and sorted soiled clothes, linen and fabric%.- 2emoved stains%.$ Prepared washing e8uipment and supplies%. Performed laundr

%." 4ried clothes, linen and fabric%.& =roned clothes, linen and fabric

-. 2e8uired Dnowledge -.% Procedures in +orting @aundr-.- Principles and Procedures in 4arning *oles and Tears-.$ *giene, *ealth and +afet issues +pecific to @aundr

6perations-. Tpes/Uses and *andling of @aundr Chemicals-." Principles and Procedures in 2emoving +tains-.& Tpes/Uses of +tain 2emoving 0gents-.( @anguage @abel >7abric and 1arments @abels?-.) Tpes and Characteristics of Clothes, @inen and 7abric-. +tandard Procedures in Checking and Preparing 'ashing

achine-.%#Procedures in Preparing @aundr +upplies and aterials-.%%Preparing i:tures or ;leaching +olutions-.%-Tpes and Uses of 'ashing achines and 4rers-.%$Principles and Procedures in 'ashing, 4ring and =roning

Clothes, @inen and 7abric-.%*giene, *ealth and +afet =ssues of +pecific 2elevance to

@aundr 6perations-.%"aintenance of @aundr 0rea-.%&Procedures in 4ring Clothes, @inen and 7abric-.%(Procedures in =roning Clothes, @inen and 7abric-.%)Tpes/Uses of =roning 38uipment, Tools and Paraphernalia

-.%Procedures in +toring Clothes, @inen and 7abric-.-#;asics of Pressing-.-%Tpes and Uses of =rons, =roning ;oards and =roning

0ccessories-.--Tpes and Use of *angers-.-$7olding ethod and Techni8ues-.-Pressing Procedures

$. 2e8uired +kills $.% Checking and sorting soiled clothes, linen and fabric$.- 2emoving +tains$.$ Preparing washing e8uipment and supplies$. Performing laundr$." 4ring clothes, linen and fabric

$.& =roning clothes, linen and fabric

. 2esource=mplications

The following resources should be provided!.% 7acilities, e8uipment, supplies and materials relevant to the

unit of competenc

". ethods of 0ssessment

Competenc in this unit must be assessed through!".% 'ritten Test/3:amination".- 4emonstration with 8uestioning".$ 6bservation with 8uestioning". 6ral Questioning/=nterview"." Portfolio 0ssessment

&. Conte:t of 0ssessment

&.%Competenc ma be assessed in the workplace or in asimulated work setting.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% $%


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UNIT OF COMPETENCY = PREPARE HOT AND COLD MEALS>FOOD

UNIT CODE = HCS(1&&*&

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes in preparing

ingredients, cooking, presenting cooked meals and dishes,

preparing appeti


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".- CanapeAs are prepared according to re8uirement for

preference of client.

".$ 7inger foods are prepared according to re8uirement or

preference of client.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% $$


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&. Prepare desserts and

salads

&.% aterials, e8uipment/utensils used for cooking are prepared

as per +6Ps.

&.- +herbets, ices and ice cream are prepared in accordance with

prescribed procedures.

&.$ 7ruit desserts are prepared as per prescribed procedures.

&. Pastr desserts are prepared as per prescribed procedures.

&." ousse is prepared as per prescribed procedures.

&.& Cold salads and molded salads are prepared as per

prescribed procedures.

(. Prepare sandwiches (.% $ot sandwiches are prepared as per +6Ps.

(.- %old dressings are prepared as per +6Ps.

(.$ *ot sauces are prepared as per +6Ps.(. Cold sauces are prepared as per +6Ps.

). +tore e:cess foods

and ingredients

).% Unconsumed cooked food is stored according to procedures.

).- 3:cess ingredients are stored according to clientAs

re8uirement.

).$Proper method of refrigeration is implemented as per +6Ps.

). Proper storing of dr and wet food/ingredients is implemented

in accordance with +6Ps.

. Convert unconsumed

cooked food

.%Unconsumed cooked food is converted/transformed into new

dishes as per +6Ps.

.-Unconsumed cooked food is stored/fro


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T3+405+6P5Q+65#%57#)RAN.E OF VARIABLES

VARIABLES RAN.E

%. =ngredients a include!%.% eat%.- 9egetable%.$ +eafood

%. Poultr and 1ame%." +tock%.& Cold 7ood%.( Condiments%.) ilk%. 4airies%.%#Cereals%.%%7lour %.%-;utter +auces%.%$7ruits

-. is en Place a include!-.% =ngredients-.- Pans-.$ Utensils-. Plates/+erving Pieces

$. Thawing a include!$.% +oaking$.- Unfree0mended? Promulgated 6ctober -#% $"


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VARIABLES RAN.E

. eat =ngredientPreparation

a include!.% +lice, Chop.- 4ebone.$ 4ice, ince. arinate

%#. eat 4ishesPreparation

a include!%#.%;oiling, +teaming, +immering, +tewing%#.-7ring >deep, pan, stir?%#.$+auteing%#.2oasting, ;aking, ;rowning%#."Pressuri


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EVIDENCE .UIDE


competenc

0ssessment re8uires evidence that the candidate

%.%Prepared ingredients according to recipes

%.-Cooked meals and dishes according to recipes

%.$Presented cooked dishes

%.Prepared appeti


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".$ 6bservation with 8uestioning

". 6ral Questioning/=nterview

"." Portfolio 0ssessment

&. Conte:t of

0ssessment

&.% Competenc ma be assessed in the workplace or in a

simulated work setting.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% $)


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UNIT OF COMPETENCY = PROVIDE FOOD AND BEVERA.E SERVICE

UNIT CODE = HCS(1&&*'

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes in food andbeverage service. =t includes preparing dining area, setting up table,serving food and beverage and clearing table.


Italicized terms are elaborated in the 2ange of 9ariables%. Prepare dining area %.% 4ining area is checked for cleanliness prior to service in

accordance with standard operating procedures and whenre8uired, take corrective actions.

%.- 6ining environment is prepared and adBusted to ensurecomfort and ambience of client and as appropriate.

%.$ 7urniture is set up in accordance with standard operatingprocedures.

%. Tables and table settings are checked for stabilit, and easaccess to client and at all times.

%." )'uipment are checked and prepared for service and as per+6Ps.

-. +et5up Table -.% Table cloth is laid without creases and in accordance withprescribed procedures.

-.- Table appointment is laid according to standards.-.$ Napkin folded in accordance to table napkin folding standards.-. Centerpiece is arranged in accordance with standard

operating procedures and used appropriate e8uipment,supplies and materials.

$. +erve food and

beverage

$.% 7oods are checked for completeness and correctness before

serving.$.- 7oods are placed on the tra and carried using the left handand in accordance with food and beverage servingprocedures.

$.$ 7oods are served from the left side using the left hand inserving as per +6Ps.

$. 'ater goblets are filled/refilled from the right side withoutspilling as per +6Ps.

$." 0everage are taken from the bar/kitchen and inspected forcomplete garnishing >if an?.

$.& ;everage are served on a bar tra from the right side of theclient being served as per +6Ps.

. Clear table .%Clients are asked politel if the are finished as per +6Ps..-+oiled plates/flat wares are bussed out from the right side of

the famil members and brought to the washing station/areaas per +6Ps.

.$Table is crumbed as per standard operating procedure..+ide plates and knives are removed from the table as per

+6Ps.."Condiments/shakers and other soiled items are removed from

the table as per +6Ps..&0shtras are replaced as per +6Ps..(0dditional re8uests are asked politel from clients as per

+6Ps.

.)ClientsA needs are checked form time to time until the moveout from the dining area as per +6Ps.

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EVIDENCE .UIDE


0ssessment re8uires evidence that the candidate!%.%Prepared the dining area%.-+et up table%.$+erved food and beverage%.Cleared table

%."Complied with 8ualit standards%.&Complied with occupational safet and health practices

-. 2e8uired Dnowledge -.%Principles and ethod of Table +etting-.-Tpes and Uses of China 'ares, 1lassware, +ilverware-.$Tpes and Uses of Crocker, Cutler and Condiments-.Principles and ethod of +erving-."Plate Clearing and Carring Techni8ues-.&'aste inimi


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T3+405+6P5Q+65#%57#)ELECTIVE COMPETENCIES

UNIT OF COMPETENCY = PROVIDE CARE AND SUPPORT TO INFANTS AND TODDLERS

UNIT CODE = HCS&2&&*1

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired to

provide care and support to infants and toddlers ages from birth to

three ears.



%. Comfort infants and

toddlers

%.%Tools and e'uipment are prepared according to the need of

the infant/toddler.

%.-6istressed infants and toddlers are responded to based onappropriate methods activit# and non+verbal cues.

%.$ =nfants and toddlers are picked up and cuddled according to

procedure.

-. ;athe and dress

infants and toddlers

-.%=nfants and toddlersA vital signs are checked based on

procedure.

-.- 'ater 8uantit and temperature are checked as per

re8uirement.

-.$=nfants and toddlers are bathed according to procedure.

-.%omforters are made available to infant and toddler when

needed.

$. 7eed infants and

toddlers

$.%=nfants and toddlersA feeding bottles are cleaned and sterili


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RAN.E OF VARIABLES

VARIABLES RAN.E

%. Tools and 38uipment a include!

%.%=nfants crib/bed

%.-;lanket/comforters

%.$=nfant carrier

%.+troller

%.";assinet

%.&;athing paraphernalia >e.g. ;ab bath tub, bab toiletries,

towel, etc.?

%.(;abAs @aettes

%.)7eeding bottles with cap, ring and nipple

%.Thermometer

%.%# Thermometer Tra

%.%% +terili


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VARIABLES RAN.E

$. =nfants/toddlers a include!

>a show distress b?

$.%Cring

$.-0ppearing withdrawn

$.$+8uirming$.@ack of ee contact

$."+leeping difficulties

$.&'hining

$.(Not plaing or not plaing creativel

$.)2epetitive displa of trauma

$.0ggression

$.%# 2egression

$.%% +peech difficulties >e.g. +tuttering?$.%- Toilet training difficulties

$.%$ Nervous tics >e.g. Cough?

$.% *unger

$.%" Tiredness

$.%& 4iscomfort

$.%( 7ear

$.%) 0n:iet

$.% ;oredom$.-# Clinging behavior

. Non 9erbal Cues a include!

.% Cues to indicate distress

.- 2esponse to an interesting activit

.$ +miling

. Cues that e:press a desire to engage in an activit of

interaction

". Comforters a include!

".% +pecial tos

".- ;lankets

".$ 4ummies

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T3+405+6P5Q+65#%57#)EVIDENCE .UIDE


0ssessment re8uires evidence that the candidate!%.%2esponded to distressed infants and toddlers in a rela:ed

and calm manner %.-Took vital signs, bathed and dressed/undressed infant/toddler %.$Prepared milk formula and fed infant as prescribed%.Cleaned and sterili0mended? Promulgated 6ctober -#% &


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T3+405+6P5Q+65#%57#)UNIT OF COMPETENCY = PROVIDE CARE AND SUPPORT TO CHILDREN


UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired toprovide care and support to children between three >$? ears oldand twelve >%-? ears old.


%. =nstill personal

hgiene practices to

children

%.%*giene practices are e:plained clearl to children based on

established procedures.

%.-Personal hgiene procedure is demonstrated to children

based on health and safet procedures.

%.$Children paraphernalia are maintained based on health

procedures.

-. ;athe and dresschildren

-.%ChildrenAs vital signs are checked before bathing based onprocedures.

-.-;athing paraphernalia are prepared as per procedure.

-.$;ath water 8uantit and temperature are checked based on

health re8uirements of the child.

-.Children are assisted in dressing up according to prevailing

weather condition

-."ChildrenAs preferences and decisions are acknowledged,

respected and followed whenever appropriate and possible

-.&Children with difficult behavior in bathing are dealt withappropriatel as per procedure.

$. 7eed children $.%7utritional re'uirements of children are determined

according to their developmental stage.

$.- 3enu is prepared in accordance with childrenAs nutritional and

cultural re'uirements.

$.$ 8ppetizing food and drink are prepared and served

sufficientl and appropriatel according to the childAs health

needs and preferences.$. Children are fed following health procedures.

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VARIABLES RAN.E

%. ChildrenAs

paraphernalia

a include!

%.%;athing paraphernalia and toiletries

%.-4iaper

%.$Clothes%.1rooming Dit >bab hairbrush, comb, nail scissors?

%."6ral *giene >toothbrush, toothpaste?

%.&7eeding Utensils

%.(;ibs

%.)*igh Chair/;ooster +eat/Portable +eat

%.Thermometer

%.%# Thermometer Tra

-. Nutritionalre8uirements

a include!-.%Nutritious food

-.-;alance 4iet

-.$2elevant nutritional needs according to age level

$. enu a include!

$.% ;reakfast

$.- @unch

$.$ 4inner

$. +nacks

. Cultural re8uirements a include!

.%eal patterns over a da

.-4rinks provided

.$7oods used

.*ot or cold meals

."+pices and flavorings used

.&=nclusion of sweets

". 0ppeti


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(.$ 2eligion

(. 0ge

(." 7amil Patterns

(.& =ndividual Tastes

(.( +tage of the 4a



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competenc

0ssessment ma re8uires evidence that the candidate!

%.%4emonstrated abilit to prepare nutritious foods suitable for

children

%.-=nstilled personal hgiene practices to children

%.$Took vital signs before bathing the child%. 4emonstrated feeding procedures

-. 2e8uired Dnowledge -.% ;athing and 4ressing/Undressing Procedures

-.- Procedures of 7eeding Children

-.$ Procedures in Taking 9ital +igns

-. Proper *ealth Care of Children

-." *and 'ashing Procedures

-.& Table 3ti8uette

-.( 1ood 1rooming-.) Nutritional Needs of Children

-. 7at Contents of 7oods

-.%# 4ietar 2e8uirements for =nfants

-.%% Cultural Practices and ;eliefs about 7ood Provision

-.%- =mpact of 7oods and 4rinks on 4ental *ealth

-.%$ +torage of 7ood E Temperatures

-.% 7ood Preparation and Cooking

$. 2e8uired +kills $.% Cooking and Preparing 7ood

$.-enu Planning

$.$;asic easurements

. 2esource

=mplications

The following resources should be provided!

.% 0 childcare workplace

.- 7acilities, e8uipment and materials relevant to the unit of

competenc

". ethods of

0ssessment

Competenc in this unit must be assessed through!

".%4emonstration with 8uestioning

".-=nterview

&. Conte:t of

0ssessment

&.% Competenc ma be assessed in the workplace or in a

simulated work setting.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% "#


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T3+405+6P5Q+65#%57#)UNIT OF COMPETENCY = PROVIDE CARE AND SUPPORT TO ELDERLY

UNIT CODE = HCS&2&&*

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired inproviding support and assistance to maintain 8ualit care for theelderl to meet his/her dail needs including nourishment, mobilit,personal hgiene and other support within the plan of care.


Italicized terms are elaborated in the 2ange of 9ariables%. 3stablish and maintain

an appropriaterelationship with theelderl

%.% +elf introduction b the caregiver to the elderl client is donebased on established procedures.

%.- 0ppropriate attitudes such as confidentialit, privac, courtesand respect are adhered to and demonstrated towards theelderl based on established procedures.

%.$ The elderlAs own interest, rights, freedom and decision5makingare supported and respected based on established procedures.

%. "hort interpersonal exchanges with the elderl in establishing,developing and maintaining rapport are encouraged.

-. Provide appropriatesupport to the elderl -.% 0ll support is provided to the elderl in accordance with theelderl#-s needs, rights, self determination and individualdifferences.

-.- The elderl is encouraged and supported to participate inceremonial, cultural, educational, recreational, religious, social,and spiritual activities as appropriatel planned.

-.$ 8ssistance is provided at all times in order to maintain a safeand health environment, including minimiaids to dail living? areidentified and assistance provided.

.- +pecific concerns and difficulties in meeting some personal careneeds are identified, clarified and modified with the elderl inorder to effectivel address such concerns and problem needs.

.$ 8ssistive devices for providing assistance for the elderl areidentified and used as appropriate.

. 6rgani


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VARIABLES RAN.E

%. 3lderl rights ma bedetailed in

a include!%.% +ervice/outcomes standards documents%.- @egislation%.$ 6rgani


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VARIABLES RAN.E

(. Personal care needs a include!(.% 4ail living including!

(.%.% aintaining personal safet(.%.- Communication >speech, writing, non5verbal

communication?(.%.$ 3ating and drinking

(.%. 3liminating(.%." ;reathing(.%.& obilimoving from place to place

and position to position?(.%.( 0ttending to personal hgiene >bathing, laundering

personal linen?(.%.) 4ressing and undressing(.%. 0ttending to own spiritual needs(.%.%# 1rooming and e:pressing se:ualit(.%.%% Toileting(.%.%- Deeping appointments >4octors, 4entists, ;ankers,

@awers?(.%.%$ +P=C3 >+pice, Phsical, =ntellectual, Creative and

3motional? activities(.- 4ail 2outine

(.-.% 0ccessing education and emploment(.-.- 0ccessing financial resources and allowances(.-.$ Paing bills and regular outgoings(.-. +hopping(.-." Preparing meals(.-.& Climbing stairs(.-.( aintaining household >cleaning, laundr, dMcor, repair?(.-.) Traveling b private and public transport(.-. =nteracting with others and sociali


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VARIABLES RAN.E

. 0ppropriatecommunication andrelationship buildingprocesses

a include!.% Courtes.- 3mpath.$ Non Budgmental manner . @istening." Treating the elderl person as an individual

.& 2espect for difference.&.% Cultural.&.- Phsical.&.$ 3motional.&. ;eliefs.&." Customs.&.& 9alues.&.( 2eligions

%# 0ssistance ma varaccording to

a include!%#.% The abilit of the worker %#.- ental well being%#.$ Phsical well being%#. +ocial well being%#." 3motional well being%#.& Creative well being

%%. 7actual informationto identif theelderlAs preferencesma be gathered b

a include!%%.% 0sking 8uestions%%.- 6bserving the elderl%%.$ 0sking for clarification from the elderl%%. 0sking other significant people such as relatives, friends, staff

%%."@istening for relevant information concerning the elderlAspreferences

%%.&6ffering choices and suggestions

%%.(Consulting professionalsA opinions and suggestions for theelderl to consider

%-. 0ssistance ma varaccording to

a include!%-.% The abilit of the worker %-.- ental well being%-.$ Phsical well being%-. +ocial well being%-." 3motional well being%-.& Creative well being

%$. Processes and

aides

a include!

%$.% eals on wheels%$.- 0ll e8uipment and aids%$.$ Transport services%$. 0round the clock caregiver %$." 6ccasional caregiver %$.& +enior lodges accommodation%$.( Trips to or visits from medical team

%. 2eporting a include!%.%Changes in appearance and behavior in accordance with

reporting instructions%.- edicine chart

%.$ 6bservation log book%. =ncident and 0ccident 2eports

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VARIABLES RAN.E

%". 2eporting ma be to a include!%".% +upervisors%".- Colleagues%".$ *ealth workers%". 0dministrator %"." *ealth care services

%".& 3mergenc services%".( Communit care%".) +ocial services%". 2elatives

%&. 2eporting ma bevia

a include!%&.% Telephone%&.- *and over reports%&.$ 7ace to face%&. 'ritten

%(. +ocial and personalwell being

a include!%(.% ;eing independent%(.- aintenance of personal contacts

%(.$ Control of financial affairs%(. Coming and going from environment within safetre8uirements

%(."6bservation of own customs and cultural practices%(.&3:ercising legal, social and other obligations and

responsibilities%(.( Deeping and maintaining personal possessions%(.) Privac%(. 0ccess and entitlement to respite and other services%(.%# aintaining communit participation%(.%% Participation in programs and activities%(.%- +haring knowledge and skills

%). 'ell being ma var

according to

a include!

%).%+ervice provision environment e.g. independent living,residential care facilit, da center

%).- *ealth +tatus%).$ 'orkerAs 2ole%). +P=C3 +tatus

%. Provision of aids a include!%.% 2eferral to advisor centers%.- =nformation

-#. +piritual needs a include!-#.% 7ormal and informal religious observance-#.- Need for private time and space for contemplation-#.$ Ceremonial 6bservances

-%. 0ids a include!-%.% obilit-%.- *earing-%.$ +peech-%. 9ision

--. The elderlAs selfesteem andconfidence ma beencouraged b

a include!--.% 0ssisting the elderl with difficult tasks--.-Clarifing and discussing the elderlAs abilities and disabilities

--.$ 3ncouraging the elderl to tr new activities-$. Pschological needs a include!

-$.% 7reedom from undue stress-$.- +elf5esteem

-$.$ Purpose-$. Personal identit-$." @ife stage development

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competenc


%.% 'orked within roles and responsibilities in a manner which

accommodates and accepts individual differences of the

elderl

%.- 3stablished and maintained appropriate relationship with theelderl

%.$ Provided appropriate support and assistance with the elderlAs

personal care needs

%. Understood and adhered to own roles and responsibilities

%." Understood accountabilit and responsibilit of supervisors

and colleagues

%.& Consulted with the elderl, including asking 8uestions,

observing, listening and suggesting

%.( 2ecogni


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-.%-.( ental health

-.%$ Common problems of the elderl and their ramifications

-.% 4ifferent cultural re8uirements and preferences

-.%" 7actors giving rise to grief and loss in the elderl

-.%& +afet risks to the elderl

-.%( aBor sstems of the bod

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% "(


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$. 2e8uired +kills $.%0bilit to establish and maintain a relationship that takes into

account the elderlAs individual differences >e.g. age, abilities,

disabilities, cultural background?

$.-6ral communication skills >language skills? and non5verbal

communication skills >e.g. touch, smiling, etc.? necessar to

develop a trusting relationship with an elderl. @anguage skills

ma be 3nglish, mother language or technical language

>medical terms? as re8uired b emploment service or

organilanguage competence? re8uired to

fulfill Bob roles as specified b the emploment

organi


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T3+405+6P5Q+65#%57#)

UNIT OF COMPETENCY = PROVIDE CARE AND SUPPORT TO PEOPLE WITH SPECIAL

NEEDS


UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired in

providing support and assistance to maintain 8ualit care for people

with special needs to be able to enhance their abilities to

communicate and be independentL responding to the phsical,

medical, health and safet, personal care and home maintenance

re8uirements of people with disabilities.



%. 3stablish and

maintain appropriate

relationship with

people with special

needs

%.% 0ll dealings with people with special needs are aimed at

generating a trusting relationship which includes protecting

confidentialit, privac, individual choices and the right to

decision making.

%.- 2espect for individual differences is demonstrated in all

dealings with people with special needs.

%.$ +upport for the interests, rights and decision making of people

with special needs is demonstrated in all dealings.

%. People with special needs are activel encouraged and

supported to communicate ideas, feelings and preferences.

-. Provide appropriate

support to people

with special needs

-.%0ll support to people with special needs is provided in

accordance with their needs, rights and self determination.

-.- 8ssistance is provided to people with disabilities according to

the emploment organi


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discussed with them professionall and in a non5threatening

and non5critical was.

$.""trategies are developed for people with special needs to

assert self terms of accomplishments and achievements.



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. 0ssist people with

special needs to

identif and meet

their needs

.% The dignit, privac and personal choice of people with special

needs in relation to needs are upheld.

.- People with special needs are assisted to identif, select and

prioriti


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VARIABLES RAN.E%. Tools and e8uipment a include!

%.% ;ed with side rails%.- Night @ight%.$ *andrails%. 0ssistive device >wheelchair, cane, walker and crutches%." Commode

%.& 7eeding Utensils%.( Clock%.) 2eading aterials%. 0ctivit Dit

-. =ndividual differences a include!-.% 4ail living such as!

-.%.% Culture-.%.- 0ge-.%.$ 3conomic-.%. +ocial-.%." 1ender -.%.& Phsical-.%.( 3motional

-.%.) =ntellectual-.%. @anguage

-.- 2ights ma be detailed in!-.-.% +ervice/outcomes standards-.-.- @egislation-.-.$ 6rgani


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VARIABLES RAN.E

(. Personal needs mainclude providingassistance with

a include!(.%4ail living including!

(.%.% aintaining personal safet(.%.- Communication >speech, writing, non5verbal

communication?(.%.$ 3ating and drinking

(.%. 3liminating(.%." ;reathing(.%.& obilimoving from place

to place and position to position?(.%.( 0ttending to personal hgiene >bathing,

laundering personal linen?(.%.) 4ressing and undressing(.%. 0ttending own spiritual needs(.%.%# 1rooming and e:pressing se:ualit

(.- Phsical/instrumental activities of dail living!(.-.% 0ccessing education and emploment(.-.- 0ccessing financial resources and allowances(.-.$ Paing bills and regular outgoings

(.-. +hopping(.-." Preparing meals(.-.& Climbing stairs(.-.( aintaining household >cleaning, laundr,

dMcor, repairs?(.-.) Traveling b private and public transport(.-. =nteracting with others and sociali


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competenc


%.%3stablished and maintained appropriate relationship with

people who have special needs

%.-Provided appropriate support to people with special needs

%.$0ssisted in maintaining the well being of people with special

needs

%.0ssisted people with special needs to identif and meets their

needs

-. 2e8uired Dnowledge -.% 2elevant organi


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-.% 6ccupational health and safet guidelines

-.%" Cultural factors affecting people with special needs

re8uirements

-.%& Understanding of regulations and guidelines governing

the handling of medication

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% &"


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$. 2e8uired +kills $.%=nterpersonal skills appropriate to work with people with

special needs

$.-6ral communication skills >language skills? necessar to

develop a trusting relationship with people with special needs.

@anguage ma be 3nglish or communit language as re8uired

b service or organi


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T3+405+6P5Q+65#%57#)UNIT OF COMPETENCY = ASSIST IN THE CARE OF ANIMALS

UNIT CODE = HCS(1&'*1

UNIT DESCRIPTOR = This unit of competenc covers introductor level skills in thebasic care of 8uiet, well5handled animals under supervision.

No licensing, legislative, regulator or certification re8uirements

appl to this unit at the time of publication.



%. 3:plore workplace

activities and basic

terminolog

%.% =ndustr terminolog is used to describe and identif animal

care workplace activities.%.- 8nimal care workplace tasks are identified and ranked in

order of importance to animal wellbeing and general health.%.$ Potential occupational health and safet# >,$" ? risks when

working with animals are identified and reporting re8uirements

confirmed.%. 6ail# workplace information and documentation

re8uirements are confirmed with supervisor.

-. aintain a clean

workplace

-.% 7loors benches and other flat areas are cleaned in accordance

with workplace protocols.-.- 0nimal housing areas are cleaned in accordance with

workplace protocols.-.$ 'aste and soiled bedding is disposed of in accordance with

workplace protocols.

$. 0ssist in feeding

animals

$.% 7ood stuffs are identified and categori


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VARIABLES RAN.E

%. 8nimal careworkplace tasks

a include!%.%0ssisting in heath care of animals%.-3nclosure and bed cleaning and bedding replacement%.$38uipment and consumables stocktake and ordering%.3:ercising animals%."7eeding and watering animals%.&7ollowing environmentall sustainable work practices%.(1rooming and animal cleaning%.)=nformation collection, record and resource update%.6bserving animal behavior and reporting%.%# Taking messages and relaing information to

appropriate person%.%% Cleaning workplace and e8uipment.

-. ,$" risks whenworking with animals

a include!-.%0nimal bites, envenomation, kicks, scratches and crush

inBuries-.-;iological ha


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T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% &


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%. C)i#ica as!"c#s o7

co!"#"$c4

0ssessment re8uires that the candidate!

%.%Confirmed industr terminolog used to describe dail work

routines and to report observations and activities to supervisor %.-Cleaned work areas and animal housing in accordance with

6*+ and organi


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T3+405+6P5Q+65#%57#)

$.&Use e8uipment and materials correctl and in accordance with

manufacturersO specifications.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% (%


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$.(Numerac skills to estimate, calculate and record routine

workplace measures$.)6ral communication skills/language to fulfill the Bob role as

specified b the organi


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T3+405+6P5Q+65#%57#)UNIT OF COMPETENCY = PROVIDE ANIMAL CARE HY.IENE ROUTINES

UNIT CODE = HCS(1&'*2

UNIT DESCRIPTOR = This unit of competenc covers the responsibilities andprocedures re8uired to provide dail care of animals, includingthe cleaning of animal housing and grooming or cleaning ofanimals under supervision.

No licensing, legislative, regulator or certification re8uirementsappl to this unit at the time of publication.


Italicized terms are elaborated in the 2ange of 9ariables%. Confirm workplace

animal care routineschedules

%.% 4ail, weekl and periodical workplace routine schedules areidentified and confirmed with >supervisor? appropriatehousehold staff

%.- Personal workplace responsibilities are clarified.%.$ 'orkplace schedule and recording documents are collected

and updated as re8uired.

-. Check animals -.% 8nimals under personal responsibilit during >shift?household work are clarified.

-.- 8nimal status is verified via records or verbal reports.-.$ 0nimals are counted and basic behavior is noted at beginning

of >shift? household work.-. Changes in animal numbers, behavior or condition are

reported to >supervisor.? appropriate household staff -." 0nimals under personal responsibilit are checked and status

reported.

$. aintain a cleanworkplace

$.% 7loors benches and other flat areas are cleaned in accordancewith workplace >protocols? +6Ps.

$.- 0nimal housing areas are cleaned in accordance withworkplace >protocols? +6Ps

$.$ 'aste and soiled bedding is disposed of in accordance withworkplace >protocols.? +6Ps.

$. 4amage to housing and e8uipment is identified and reported.$." Post5cleaning procedures are completed.

. Complete hgienepractices for animals

.% $#giene control methods for a range of animals are identifiedand practiced.

.- ;asic animal hgiene inspection is performed and cleaningneeds of nominated animals are identified.

.$ 0nimals are bathed or cleaned under supervision.

. 1rooming techni8ues are determined in accordance withindividual animal re8uirements.

." 0nimals are groomed according to individual needs undersupervision.

". Complete post5hgiene care ofanimals

".% 0nimals are returned to housing.".- 'ashing e8uipment is cleaned and stored.".$ 1rooming tools are cleaned, checked and stored.". 4amaged tools are reported to >supervisor.? appropriate

household staff."." +upplies are audited and documented in accordance with

workplace procedures.

".& Workplace documents are updated as re8uired.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% ($


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VARIABLES RAN.E

%. Workplace routines a include!%.% 0ssisting others in completion of tasks within limits of current

level of competence%.- Catching and handling animals under supervision%.$ Checking animals for signs of distress, illness and inBur%. Checking securit and repair of animal housing, e8uipment and

general facilit%." Cleaning and grooming animals under supervision%.& Cleaning and preparation of animal cages, enclosures, e:hibits,

displas, general work areas, office, reception and customerservice areas

%.( Confirming all animals are in their cages or enclosures%.) 4ocumenting work tasks in accordance with workplace

procedures%. 6perating general e8uipment used to complete workplace

cleaning routines%.%# Picking up rubbish, removing branches or other unsightl

items not part of e:hibit or animal housing%.%% 2eporting animal health concerns to supervisor %.%- +tocktaking and re5suppl of items%.%$ Timeframes for completing tasks.

-. 8nimals a include!-.% 0nimals commonl encountered within the industr workplace and ma

cover both native and introduced species-.- 0nimals from the si: maBor animal groups >mammals, birds, reptiles,

amphibians, fish and invertebrates?.$. 8nimal status a include!

$.% Counting animals$.- 6bserving and reporting unusual behavior for nominated animal!

$.$ 0ggression or docilit >depending on animal?$. 4isinterest in surroundings, other animals, people or usualstimuli

$." 3:cessive licking, scratching and rubbing$.& @etharg$.( Nest building$.) +elf mutilation$. Trembling$.%# 9ocali


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VARIABLES RAN.E

.%.( 2emoving soiled bedding and disposing in approvedarea

.%.) 2eplacement of housing furniture items, such asvegetation and behavior stimulation items underdirection of supervisor

.%. 2esetting of clean bedding materials

.%.%# 'ashing down of toilet areas to remove urine andfaeces using approved cleaning products and methods.- 1eneral work area cleaning!

.-.% 3mpting rubbish bins, picking up general litter withinthe workplace

.-.- 9acuuming, sweeping, floor cleaning.-.$ Using non5disrupting cleaning methods to control

potential bioha0mended? Promulgated 6ctober -#% ("


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%. C)i#ica as!"c#s o7

co!"#"$c4

0ssessment re8uires that the candidate!

%.%Confirmed animal care routines re8uired, clean and maintain

animal housing and related facilities%.-aintained animal comfort and health through cleaning and

grooming of animals%.$2eported and documented personal animal care duties

%.onitored animals and reported issues as re8uired accordingto workplace protocols and procedures.

The skills and knowledge re8uired to complete animal care hgiene

routines must be transferable to a range of work environments and

conte:ts and include the abilit to deal with unplanned events.

-. R"60i)"8 K$o?"8" -.%0nimal care and hgiene principles-.-0nimal housing cleaning techni8ues and e8uipment-.$0nimal temperaments and behaviors related to the associated

ha0mended? Promulgated 6ctober -#% ((


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dail care of animals

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% ()


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$.aintain the highest standards of hgiene and infection

control at all times to reduce the risk of infection and cross5

infection$."6bserve, document and report findings on animal health and

behavior using workplace protocols and procedures$.&Participate in arrangements for maintaining the health and

safet of all people and animals in the workplace$.(Prepare materials, tools and e8uipment$.)Use e8uipment and materials correctl and in accordance with

manufacturersO specifications$.@iterac skills to follow se8uenced written instructions, and

record information accuratel and legibl$.%# 6ral communication skills/language to fulfill the Bob role

as specified b the organi


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T3+405+6P5Q+65#%57#)UNIT OF COMPETENCY = TRIM AND PRUNE LANDSCAPE PLANTS

UNIT CODE = A.R311&53

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired to trimand prune landscape plant based on the purposes of suchlandscape maintenance activit.


%. =dentif trimming andpruning re8uirements

andscape plants and their parts that are in need of trimmingand pruning are distinguished according to landscape maintenancestandards >@+?.

&urpose and method of pruning are determined according to@+.

9tilit# services are located using site plans and inconsultation with concerned persons or authorit#.

0ccess to the site is determined in consultation withconcerned persons or authorit.

6ccupational *ealth and +afet >6*+? hazards are identified,

risks assessed and reported to concerned persons or authorit.

-. Prepare for trimmingand pruningoperations

Tools supplies and e'uipment are prepared in accordancewith the work re8uirements.

Pre5operational and safet checks are carried out on tools ande8uipment according to manufacturerAs specifications and industrwork practices.

Prescribed safet# and personal protective e'uipment(&&)* is selected, used and maintained.

$. Perform trimming andpruning

$.%"afet# and warning devices are installed around the siteduring and between work periods.

$.-@andscape plants are trimmed and pruned in accordance withwork program and @+.$.$Trimming and pruning of landscape plants are done using

prescribed tools and e8uipment.$."terilizing agent!compound are applied on pruning wounds

in accordance with @+.$."Tasks are conducted using appropriate PP3.

. Perform post5trimming and pruningactivities

Trimming and pruning wastes are collected and disposedfrom the site in accordance with environmental standards and @+.

2ecommended manual handling techni8ues are used whenlifting or moving heav loads.

Tools and e8uipment are cleaned, maintained and storedaccording to @+.3aintenance of clean and safe area is undertaken

throughout and on completion of work.'ork outputs are recorded or reported to concerned persons

or authorit according to industr practices.

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% )#


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VARIABLES RAN.E

%. @andscape plants a include!

%.% +hrubs and hedges

%.- 9ines

%.$ Palms%. ;amboos

%." Trees

-. Purpose a include!

-.% Create and maintain form and shape of landscape plant

-.- Promote health

-.$ 4irect or control growth

-. 3ncourage flowering and fruiting

-." 2emove/minimie.g. gaseous, suspended particulate matters?". Noise

"." anual handling of moving powered e8uipment or parts,sharp tools and materials

".& Uneven landforms/surfaces

".( 7ling and falling obBects

&. 2isks a include!

&.% 2isk to co5workers, e8uipment, other people and animalse:ternal to the workplace >e.g. members of the public, stra

pets and wildlife?&.- 2isk to natural environment

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% )%


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T3+405+6P5Q+65#%57#)

VARIABLE RAN.E

(. Tools, supplies ande8uipment

a include!(.% *edge trimmers >*T?! Power and manual(.- +hears! Pruning, loping(.$ +aws! Pruning saws, chain saws, bow saws(. Pole/Tree pruner

(." Telescopic shaft/high branch pruning chain saws(.& @adder/adBustable ladder (.( ;asket tpe boom/cherr picker (.) +terili


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T3+405+6P5Q+65#%57#)UNIT OF COMPETENCY = PERFORM WEEDIN. AND CULTIVATION

UNIT CODE = A.R311&55

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired toconduct weeding operations and soil cultivation activities. This ispurposel to minimiAinvadersJ? that areout5of5place and considered undesirable in the landscape areidentified based on specific landscape maintenance guidelinesor as per instructions.

%.- andscape areas needing weeding and cultivation areidentified based on instructions or in accordance with @+

-. Prepare for weedingand cultivationoperation

-.% @ist of weeds and volunteer plantsJ and the map ofspecific landscape areas are prepared and secured-.- 3ethod and purpose of weeding are determined

based on the tpe of weed species and out5of5placevolunteerJ species

Tools supplies and e'uipment needed are made read andavailable for use according to the tpes of weeds and volunteerJspecies that needs removal 0ppropriate safet# protective devices are prepared for use

$. Conduct weedingand removal ofvolunteerJ species

$.% 'eeds and out5of5place volunteerJ plant species inthe landscape are removed and disposed inaccordance with landscape maintenance standardor as per instructions.

$.- 'eeds and out5of5place volunteerJ plant speciesare removed using prescribed tools and e8uipment

$.$ Tasks are done using appropriate safet/protectivedevices

. 4eterminecompacted soil

.% Compacted soil or soil that is having problem withaeration, water infiltration and conditions for rootdevelopment is determined as per establishedpractice

.- 3ffects of compacted soil on root development andanchorage are recogni0mended? Promulgated 6ctober -#% )


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VARIABLES RAN.E

%. 'eed species andvolunteer plants>invaders?

a include!%.%'eeds

%.%.% 1rass%.%.- +edges%.%.$ +hrubs

%.%. 9ines%.-6ut5of5place volunteerJ plant species are those that grownaturall in the site and are competing with desirable plants,making the site ugl and/or are ee5sore in the landscape.9olunteer species can be landscape plants but is not includedin the landscape design

-. @andscape areas a include!-.% @awn-.- 7lower beds-.$ *edges and shrubs landscape area-. Tree lawn or tree planting verges

$. ethods of weed

control

a include!

$.% anual weeding$.- echanical weeding$.$ Chemical weeding

. Purpose of weeding a include!.%2elease the desirable landscape plants from competition of

weeds and out5of5place volunteerJ species.-=mprove the health conditions of the landscape plants.$@essen susceptibilit of the landscape plants from pest and

disease attack". ethods of soil

cultivationa include!

".% anual".- echanical

&. Purpose of soilcultivation

a include!&.% =mprove soil structure, porosit, aeration and water infiltration&.- =mprove conditions for root sstem development and root

anchorage&.$ =mprove water and nutrient absorption&. 3nhance soil macro and micro5organisms activit

(. +upplies, tools ande8uipment forweeding operations

a include!(.%+mall bolo dulosJ(.-+cthe >DaritJ?(.$+mall round/flat bar (.+pade(."Trowel(.&Chemicals >Tpes! +elective herbicideL 'ide spectrum?

). Tools and e8uipmentfor soil cultivator

a in clued!).% +mall bolo >dulosJ?).- +mall round/flat bar ).$ +pade). +oil cultivating machine

. Protective/safetdevices used inweeding andcultivation

a include!.% 1oggles.- 6veralls, gloves.$ 2eflectoridepends on location of work?

%#.aintenance of cleanand safe area

a include!%#.% Deeping public access paths and roads clear of debris, waste,

tools and e8uipment

%#.- 4isabling tools and e8uipment after use%#.$ Using signage and barriers where necessar%#. 2emoving debris and waste from the work area

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% )"


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%. Critical 0spectsof Competenc


%.% 4etermined re8uirements for weeding and cultivation activit

%.- Prepared for weeding and cultivation operation

%.$ Conducted weeding and removal of volunteerJ plant species

%. 4etermined compacted soil%." Cultivated compacted soil

%.& Conducted post weeding and soil cultivation operations

%.( Used/operated tools and e8uipment properl

%.) Used prescribed protective/safet gadgets

-. 2e8uired

Dnowledge

2ecognition of the effects of weeds and undesirablevolunteerJ species >invaders? on landscape plants

-.- Dnowledge in distinguishing weeds and undesirablevolunteerJ species

Use of weed control and soil cultivation method7unctions, uses and maintenance of tools and e8uipment9alues!

-.".% 4iligence-.".- Time consciousness-.".$ Cost consciousness-.". *giene consciousness-."." Persistence-.".& +stematic and organi


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T3+405+6P5Q+65#%57#)UNIIT OF COMPETENCY = WATER PLANTS

UNIT CODE = A.R311&5(

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired tomaintain the health and vigor of the landscape plants throughproper watering/irrigation.


%. 4etermine

re8uirements of

watering/irrigating

landscape plants

=mportance of water to growth and development of landscapeplants and the effects of water stress >less or e:cess water? to plantsare recogni0mended? Promulgated 6ctober -#% )(


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VARIABLES RAN.E

%. =mportance of waterto plants

a include!%.% aintains of vital phsiological processes in plants%.- Primar raw material for photosnthesis or food manufacture%.$ aintains of turgidit of the cells

%. *elps in the translocation of nutrients, food and otherassimilates%." aintains the health conditions of the plant

-. Plant conditions a include!9isuall observable conditions of plants suffering from water stress

-.% 'ilting and die back-.- Change in color and appearance of the leaves-.$ Premature falling of leaves/defoliation

$. +oil conditions a include!9isuall observable conditions of soil suffering from water stress

$.% 'hen dr

$.%.% Too dust$.%.- Cracks on soil

$.- 'hen waterlogged or over5watered$.-.% Too wet$.-.- udd

. 0mount andfre8uenc of watering

a include!4etermining when and how much to irrigate ma include!

6bservation of the conditions of the plant6bservation of the conditions of the soilUse of moisture meter

". ethods of

watering/irrigation

a include!

The methods of watering depends on the kind of landscapeplants/landscape areas and available facilities!

6verhead irrigation! overhead sprinkler, pop5up etc.4rip irrigation7urrow irrigation;asin irrigation

&. Tools and e8uipment a include!4epending on the method, the following ma be needed!

'ater hose with and without sprinklers'ater truck=rrigation sstem installedPlumbing tools

(. Protective/safetdevices

(.% 6veralls(.- 1loves(.$ *at/hard hat(. 2ain boots(." 2eflectoridepends on the location of work?

). aintenance of cleanand safe area

a include!).%Deeping public access paths and roads clear of debris, waste,

tools and e8uipment).-4isabling tools and e8uipment after use).$Using signage and barriers where necessar).2emoving debris and waste from the work area

T2 4omestic 'ork NC == >0mended? Promulgated 6ctober -#% ))


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%. Critical 0spects ofCompetenc


%.% 4etermined re8uirements of watering/irrigating plants%.- 2ecogni


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T3+405+6P5Q+65#%57#)UNIIT OF COMPETENCY = CONTROL AND PREVENT PLANT PEST AND DISEASES

UNIT CODE = A.R311&+*

UNIT DESCRIPTOR = This unit covers the knowledge, skills and attitudes re8uired todetermine tpes of pests and diseases and their prevention andcontrol measures



%. 4eterminere8uirements ofpreventing andcontrolling plantpests and diseases

%.%=nfested and diseased landscape plants are determinedbased on plant conditions s#mptoms and signs and other manifestation of infestation and infection.

%.-&ests and diseases are identified and classified usinggeneral classification guidelines.

%.$ @ife ccle or various life stages of pests from eggs,larvae, pupa and adult and their mode of attack or infestationare known.

%. @ife ccle or various life stages and signs and smptomsof plant diseases and their mode of attack are known.

%."0ccess to the site is determined in consultation withconcerned persons or authorit.

%.&6ccupational *ealth and +afet >6*+? ha0mended? Promulgated 6ctober -#% #


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%. Critical 0spects ofCompetenc

0ssessment re8uires evidence that the candidate!%.%4etermined re8uirements for the prevention and control of

pests and diseases%.-Prepared for the application of pest and disease prevention

and

Documents

TR - Domestic Work NC II