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TR 07- FI- 02
INTERNAL CONTROL – basic course
RISK MANAGEMENT
-
INFORMATION & COMMUNICATION
January 2010
EU Twinning Project TR 07-FI-02
TR 07- FI- 02
THE ‘Al Pacino’ VIDEO
Questions:
1 Is this communication a) professional or amateur?
b) effective or ineffective?
2 WHY?
3 How is it best to communicate an issue and persuade people in the public sector?
TR 07- FI- 02
INFORMATION
What is information?
Facts Figures Opinions
Why have information?
Record progress
Know how to do something
Help make good decisions
ELSE???
TR 07- FI- 02
INFORMATION HIERARCHY
decision making
implementing &
monitoring
day-to-day
actions &
controls
operations information
TR 07- FI- 02
CHARACTERISTICS OF INFORMATION
Relevant
Reliable
Accurate
Complete
Timely
Else???
TR 07- FI- 02
GROUP SESSION 7a information
1 organise yourselves
2 address the questions in the course outline
FOCUS YOUR THOUGHTS & RESPONSES ON:
purposes, hierarchy, characteristics
REMEMBER PREVIOUS GROUP SESSIONS
TR 07- FI- 02
COMMUNICATION
What is it?
direct
conversation
discussion
monologuedebate
negotiationsell dialogue
deliberation
tell
TR 07- FI- 02
WHY COMMUNICATE CHANGE?
Attention capture
Interest gain
Desire inducement
Action - behaviours
Satisfaction by realising the
benefits of change
Why do you want to communicate?
What stage in the change cycle are you at?
What other contextual issues are relevant?
TR 07- FI- 02
CONTEXTUAL ISSUES
Education and Educate beforehand There is a lack of information
Communication A need to be convinced of logic
Participation and Involve potential sceptics Groups have the power to
involvement in parts of the change resist
Facilitation and support Help people to cope - People are finding it hard to
training and mentoring adjust to change
Negotiation & agreement Offer incentives Groups are likely to lose
out
Explicit and implicit Force change through Speed is essential and coercion Leaders have a lot of power
TR 07- FI- 02
COMMUNICATION GRID
pressure clear shared capacity capability actionable resistance
for change vision to change to change 1st steps to change
WHO
WHAT
WHEN
FROM
WHOM
HOW
TR 07- FI- 02
HOW examples
2-way
Whole System Events
Mgt Development days
Mgt conferences
Awaydays Future search
Video conferences Staff development days
Citizen panels Q&As Staff conferences
Focus groups Bulletin boards
Suggestion schemes Training events Briefings
Emails FAQs Training manuals
Letters Reports
Texting DVD/video
1-way
shallower DEPTH deeper
DIR
EC
TIO
N
TR 07- FI- 02
GROUP SESSION 7b information & communication
1 organise yourselves
2 address the questions in the course outline
FOCUS YOUR THOUGHTS & RESPONSES ON:
INFORMATION, COMMUNICATION WHYs, CONTEXT,
& TIME CYCLE
REMEMBER PREVIOUS GROUP SESSIONS
