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CAREER POINT UNIVERSITY

KOTA, RAJASTHAN

A REPORT

ON

TQM Survey

Of

Kentucky Fried Chicken (KFC)

SUBMITTED TO! SUBMITTED B"!

Mrs. Charu Arora Ishpreet Kaur

1

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K10608

BBA (honors).

Table of Contents

1. Executie !u""ar#$. A%out the Co"pan# &'. *ua+it# Contro+ 10&. *ua+it# Contro+ , K-C 11'1

Intro/uction 11

*ua+it# !#ste" Manae"ent. 11 *M 2ractices at arious +ee+s

a) 3u"an 4esource. 11'1$%) Mar5etin 1$'1&c) 2ro/uction 1&'1/) Operations 16'1

. Conc+usion 186. -in/ins7earnin. 1. Bi%+ioraph#. $0

Execut!e Su""a#$

%

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his report is co""issione/ to exa"ine the *ua+it# aspects of the Kentuc5# -rie/

Chic5en. It proi/es an ana+#sis an/ ea+uation of the factors affectin the

"aintenance of the tota+ 9ua+it# in the :or5in of the orani;ation. he 9ua+it#

stan/ar/s set< the :or5in structure as per the 9ua+it# stan/ar/s an/ "an# "oreaspects.

he research /ra:s an attention to the *ua+it# Contro+ /epart"ent of the

co"pan#. In :hat "anner the 9ua+it# is i"p+e"ente/< ho: the 9ua+it# stan/ar/s

are set an/ in :hich "etho/ the# are %ein use/ an/ ho: "uch successfu++# the#

are current+# :or5in in the proper functionin of the orani;ation.

he report fin/s the co"pan#=s current 9ua+it# contro+ p+an< its structure< its

current :or5in con/itions an/ its +oopho+es. he "a>or :ea5nesses of the s#ste"

are a+so +iste/ :hich re9uires further inestiation for the /ee+op"ent of the

p+ans.

About t&e Co"'an$

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I#TRODUCTIO#!

Kentucky Fried Chicken(KFC) is a fast foo/ restaurantchain that specia+i;es

in frie/ chic5enan/ is hea/9uartere/ in ouisi++e< Kentuc5#< in the ?nite/

!tates. It is the :or+/@s secon/ +arest restaurant chain (as "easure/ %# sa+es) after

Mcona+/@s< :ith 18

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no: the co"pan#@s sin+e +arest "ar5et. 2epsiCo spun offits restaurants /iision

as ricon D+o%a+ 4estaurants< :hich +ater chane/ its na"e to u" Bran/.

K-C@s oriina+ pro/uct ispressure frie/chic5en pieces< seasone/ :ith !an/ers@

recipe of 11 her%s an/ spices. he constituents of the recipe represent a

nota%+e tra/e secret. arer portions of frie/ chic5en are sere/ in a car/%oar/

%uc5et< :hich has %eco"e a :e++'5no:n feature of the chain since it :as first

intro/uce/ %# franchisee2ete 3ar"anin 1. !ince the ear+# 10s< K-C has

expan/e/ its "enu to offer other chic5en pro/ucts such aschic5en fi++et %urer

san/ :raps< as :e++ as sa+a/san/ si/e /ishes< such as -rench friesan/ co+es+a: