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Stakeholder EngagementBasic Philosophy regarding Stakeholder Engagement

In the preamble of its CSR Policy, Toyota declares that it will engage in stakeholder-oriented management in order to contribute to sustainable development and strive to maintain and develop sound relationships with stakeholders through open and fair communications.

Specifi cally, Toyota’s relevant divisions and offi ces all over the world act as the main contacts to hold dialogues with major stakeholders. They communicate Toyota’s philosophy and also help deepen mutual understanding.

Society | Stakeholder Engagement

Implementation Status of Stakeholder Engagement

Stakeholder Communication methods Frequency Description Incorporation into corporate activities

Customers Based on our “Customer First” philosophy, we take measures to incorporate the comments and opinions of customers into better products and services

Toyota Customer Assistance Center As needed Responding to customer opinions using

telephone and e-mail formsImproving customer satisfaction activities

Official website, product website As needed Disseminating company information and

business details, providing FAQ, etc.Improving customer satisfaction activities

Information dissemination through various types of social media

As needed Disseminating company information and business details

Disseminating information in response to customer demand

Employees Bilateral communications to build teamwork and foster a sense of unity based on a labor-management relationship founded on mutual trust and responsibility

Joint labor-management roundtable conferences/Labor-management meetings

Several times a

year

Discussions/negotiations, opinion exchanges and mutual understanding regarding labor-management issues

Strengthening labor-management relationships

Employee satisfaction survey

Once ortwice every two years

Surveying employees satisfaction regarding workplace culture and company life

Improving workplace culture, and evaluating and planning variouslabor-management and personnel policies

Business Partners

Close communication to achieve a mutually beneficial relationship based on mutual trust

Conferences, seminars,and events with dealers As needed Sharing corporate policies

Building closer, mutually beneficial relationships based on mutual trustGeneral conference of

suppliersOnce a

year Sharing purchasing policies

Shareholders Timely and appropriate disclosure of operating results and financial condition to shareholders and investors, and constructive dialogues toward sustained growth and corporate value enhancement

Shareholders’ meeting Once a year

Unconsolidated and consolidated financial statements, audit and supervisory board reports, and deliberation and decisions on resolutions

Improving management quality through constructive dialogues

Financial results announcement

Four timesa year

Press and telephone conferences to explain Toyota’s financial status and initiatives

Face to face meeting As neededMeetings to explain Toyota’s financial status, local projects, technologies, products, etc. and to exchange opinions with institutional and private investors

Investor information website, etc. As needed

Providing information on financial status, business details, etc. Website “T-ROAD,” a collection of Presidents’ messages is launched

Global Society/Local Communities

Dialogue with various stakeholders to build good relationships with local communities and to solve global social and environmental issues

Roundtable conferences with local residents

Severaltimesa year

Introducing Toyota’s activities to local leaders and exchanging opinions on a plant-by-plant basis

Promoting mutual understanding and forming stable local communities

Inviting local communities to Toyota’s events and participating in local events

As needed Social gatherings with local residents

Participating in joint projects between public and private sectors

As needed Cooperating in progressive initiatives such as verification tests

Improving advanced technologies and recognizing/resolving social issues

Participating in economic and industry organizations As needed

Participating in the planning and implementation phases of various organizations’ policies

Introducing policies to improve the vitality of the nation industries

Participating in collaborative activitieswith NGOs and NPOs

As needed Social contribution activities throughout the world

Recognizing social needs in individual regions

Additionally, Toyota maintains communication with external experts in order to examine, for example, the direction of its sustainability-related initiatives.

Toyota will continue to further strengthen stakeholder

engagement through dialogue, to earnestly address society’s expectations as well as the issues discovered through these dialogues, and to utilize them in our future initiatives.

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Promoting dialogue with private investorsWe make an effort to promote more dialogue with private investors and shareholders, in order to assist them in making long-term investments. We present the aspirations of our top management and the corporate initiatives for sustainable growth directly to our investors, and in turn invite their input.

We held nine IR conferences for private investors in FY2015 and some two thousand people attended. Business presentations were given, the latest models including the MIRAI were on display and engineers provided technical presentations. It is our aim that the hands-on experience and interactive communications would help investors understand the Toyota businesses better and support us through long-term investments. We also set up a booth at two IR events organized by stock exchanges and others in an attempt to expand our communication opportunities.

As a means to deepen our communications, we have established “T-ROAD,” which is a special website featuring a collection of the president’s messages for shareholders and investors.

Participation in WBCSD (World Business Council for Sustainable Development)WBCSD* is an organization with a membership of approximately 200 companies from a wide range of industries around the world. It researches and makes proposals from a global perspective with regard to economic growth, environmental preservation and social development in order to achieve sustainable development. Since its establishment in linkage with the Rio de Janeiro Earth Summit of 1992 , it has been presenting proposals for an environmental management system, ISO 14000, and Eco-Effi ciency, which aims to improve economic and environmental effi ciency. The council endorses and supports the Sustainable Development Goals (SDGs) of the United Nations which came into effect in January, 2016. WBCSD is considered as a business leader that spearheads sustainable development initiatives.

Toyota is a founding member and is working on various projects. Since 2013, we have been engaged in the WBCSD Sustainable Mobility Project 2.0 (SMP 2.0), a 15-company collaborative project. We selected six model cities from around the world and are developing a road map for sustainable mobility with various stakeholders.

* WBCSD: World Business Council for Sustainable Development is based in Geneva

Focus

Focus

IR conference for private investors (Tokyo) Nagoya Stock Exchange IR Expo 2015 (Nagoya)

For details, see Environmental Initiatives (Challenge 2 Life Cycle Zero CO₂ Emissions Challenge: P76)

T-ROAD Web http://www.toyota.co.jp/jpn/investors/t-road/?adid=ag400_sustainable

“T-ROAD”

Society | Stakeholder Engagement

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