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Towards Quality in VET. Prof. Olga Oleynikova, IVETA President. Some quotes. «Quality means doing it right when no one is looking» Henry Ford «People forget how fast you did a job – but they remember how well you did it» Нoward N ewton «It is quality rather than quantity that matters» - PowerPoint PPT Presentation
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Towards Quality in VET
Prof. Olga Oleynikova,
IVETA President
Las Vegas, 03/12/2013 2
Some quotes «Quality means doing it right when no one is looking»
Henry Ford «People forget how fast you did a job – but they remember how well
you did it»Нoward Newton
«It is quality rather than quantity that matters» Lucius Annaeus Seneca
«Be a yardstick of quality. Some people aren't used to an environment where excellence is expected»
Steve Jobs «The 'Journey of quality' speaks of the paradigm of 'a process
approach' of good inputs to a high success» ISO9001:2008 Quality Management System: A Reference Guide
«Quality is fitness for use in terms of design, conformance, availability, safety, and field use».
Juran
Las Vegas, 03/12/2013 3
Juran’s 10 steps to quality improvement1. Build awareness of opportunity to improve2. Set goals for improvement3. Organize to reach goals4. Provide training5. Carry out projects to solve problems6. Report progress7. Give recognition8. Communicate results9. Keep score10. Maintain momentum by making annual improvement part of the
regular systems and processes of the companyThese can very well apply to VET in terms of overall quality
management
Las Vegas, 03/12/2013 4
Key principles of the VET quality management Customer orientation Confidence Operational openness and transparency Aiming at excellency Uniform quality Innovativeness, capability for renewal and
peer learning
Las Vegas, 03/12/2013 5
DEVELOPMENT OF THE
ECONOMY AND SOCIETY
Customer needs
StudentsEnterprises
Society
IMPACT on
the WORKING LIFE
AND SOCIETY
CUSTOMERSATISFACTION
qualificationscompetence
Life skillsTALOUSHALLINTOHENKILÖSTÖHALLINTOTIETOHALLINTOMYYNTI JA MARKKINOINTI
Support processesManagement processGeneral administration
Environmental managementSafety management
Support processStaff management
Financial managementAdminristrative service
ICTReal estate management/maintenance
Education process- Resources needed for producing education and training services- Clients taking part in producing education and training services
Quality Processes
Las Vegas, 03/12/2013 6
VET quality management vision:
Quality management is an integral part of VET provision on all levels of operation
It makes possible to meet the changing needs of the clients and to support continuous quality improvement of VET
Quality assurance – key aspect of quality management
Las Vegas, 03/12/2013 7
Quality management tools EFQM Balanced Scorecard ISO-standards Peer learning Benchmarking Self assessment External and internal auditing (and so on)
Las Vegas, 03/12/2013 8
Quality assurance in VET (1)
Measures to ensure that all students depending on their needs and capacities get enough high level education and support services in various educational environments to achieve the competence reguirements set in the national curricula.
Uniform and known to clients principles, procedures and processes concerning pedagogic and other performance, which form part of the pedagogic and management approaches
Las Vegas, 03/12/2013 9
Quality assurance in VET (2) Education providers must together with
workplace players develop quality management tools for on-the-job training and make sure that these tools will be implemented
The national education administration must make sure that the qualification system is flexible and meets the needs of working life by developing the qualification system and processes of preparing, supporting and follow up of the national curricula development work.
Las Vegas, 03/12/2013 10
Education process
Strategical planning
Staff managementFinancial management Administrative service
ICTManagement of real estate (maintenance)
Management processGeneral administration
Enviromental managementSafety management
Operational goals
-Development of the operating system and processes
-Development of the business
Assessment• pedagogocal audit• self assessment• external audit• client feed back• customer results• society results• business results
Continuous improvement
Las Vegas, 03/12/2013 11
Quality Assurance and Quality Culture What is Quality Culture:
1. We're all together: VET schools and their customers
2. No subordinates or superiors allowed. 3. Open, honest communication is vital.4. Everyone has access to all information on all
operations. 5. Focus on processes.6. There are no successes or failures, just
learning experiences.
Las Vegas, 03/12/2013 12
Cooperation Towards Quality in VET In the global world with enhanced mobility
and quick pace of change it is vital to join efforts in making VET better and to learn from each other.
IVETA sets great store on mutual learning.
Las Vegas, 03/12/2013 13
The Copenhagen Process
The Copenhagen Declaration (November 2002) called for a single framework to bring together the
existing transparency instruments rationalisation of related networks
Las Vegas, 03/12/2013 14
The Copenhagen Process
Aims at: reinforcing the European dimension in VET; increasing information, guidance and counselling on,
as well as the transparency of, VET; developing tools for the mutual recognition and
validation of competences and qualifications; improving quality assurance in VET.
Las Vegas, 03/12/2013 15
The Copenhagen Process
OutputsThe Common Quality Assurance Framework
(CQAF)The European Quality Assurance Reference
Framework for VET in Europe (EQARF)The European Network on Quality Assurance
for Vocational Education and Training (ENQA-VET, established in October 2005)
Las Vegas, 03/12/2013 16
The Copenhagen Process
Outputs The Virtual Community on Quality Assurance in VET (set up and
run by Cedefop since 2003) The European Qualifications Framework as a European
translation system for the level of qualifications and the education and training courses required for obtaining these qualifications
The European Credit Transfer System for VET – to support lifelong learning, the mobility of European learners and flexibility of learning pathways to achieve qualifications by making easier for learners to build on achievements they have made during their education paths
EUROPASS
Las Vegas, 03/12/2013 17
Current Paradigm Shift
From external quality assurance to stronger internal quality assurance requiring a developed quality culture at VET schools and colleges
Las Vegas, 03/12/2013 18
Management process
External Quality Assurance
Internal development process Support process
Customer needs
Possibilitiesand threats on the market
Identification of needsAnticipation
Educational services for individuals -process
Competence development services for companies -process
Customersatisfaction
Sufficientresources
Customerfeedbackquestionnaires and interviews
Las Vegas, 03/12/2013 19
Internal Quality Assurance Tools EFQM Self-assessment as a tool to foster quality
culture and achieve continuous improvement
Las Vegas, 03/12/2013 20
ISO 9000 certified management system
Continuous im
provement
self assessment /
EFQM
EXCELLENCE
Las Vegas, 03/12/2013 21
Why Self-Assessment
1. To identify the strengths and weaknesses2. To map the follow-up progress and to benchmark with
other organizations3. To jointly analyse and develop operations 4. To promote learning and flow of information5. To disseminate good practices internally6. To motivate personnel to improve processes7. To improve planning of activities and Strategy8. implementation9. And in the long run – to develop a quality culture
Las Vegas, 03/12/2013 22
Thank you for attention!
Moscow, Russia
Center for VET Studies
Office 202, 4 Semyonovskaya Sq.,
Phone: +7495 972 35 90, +7 495 972 25 90
E-mail: [email protected]
Web-site: www.cvets.ru