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Phillippe LeiteBased on recent work by Phillippe Leite, Tina George,
Changqing Sun, Polly Jones, and Kathy Lindert
March 16, 2018
Towards an ISPA Tool for Social Registries and Integrated Social Information SystemsOverview of World Bank proposal for tool development
1
2
Click here for download
2
Specifically, Social registries are information systems that support the intake, registration, and the determination of potential eligibility for one or more social programs
ConceptSocial Registries are both
3
AssessPotential Eligibility
Outre
ach
Inta
ke &
Regi
strat
ion
Asses
s Nee
ds &
Cond
ition
s
Decide Implement
4
With a single program, these Information Systems have many components – each with specific functions
Social Registries support the processes of registration &determination of eligibility,
gathering informationon all applicants
(potential beneficiaries)
AssessPotential Eligibility
Decide
Enro
llmen
tBe
nefit
s &
Serv
ice Pa
ckag
e
Implement
5
With a single program, these Information Systems have many components – each with specific functions
Beneficiary Registries & Beneficiary Operations Management Systemssupport decisions on enrollment, and
the level of benefits or service package, and underpin
program administration
AssessPotential Eligibility
Decide Transactionsfor Payments
& Services
CaseManagement
Implement
6
With a single program, these Information Systems have many components – each with specific functions
Payments administration systems support payment systems and
monitoring Foundational ID systems supports authentication for service delivery
Case management systemssupport updating,
monitoring of conditionalities, intermediation,
grievance redress, etc.
AssessPotential Eligibility
Outre
ach
Inta
ke &
Regi
strat
ion
Asses
s Nee
ds &
Cond
ition
s
Decide Implement
7
Social Registries support the processes of registration &determination of eligibility,
gathering informationon all applicants
(potential beneficiaries)
Social Registry supporting the delivery chain of a program
8
Integrated Social Registry supporting the delivery chain of programs
Typologies & Trajectories of Social Registries as Inclusion SystemsIntegratedGateway
Access to oneprogram via
Social Registry
People can registeronly infrequently(every 3-5 years)
GatewayFor Dynamic
Inclusion
PhilippinesListahanan
Pakistan NSER
Brazil Cadastro Unico
Chile RSH in SIIS
Turkey ISAS
Yemen SWF Registry
Colombia SISBEN
Indonesia UDB
Access to manyprograms viaSocial Registry
(even beyond SP)
Peoplecan registerat any time
Mali RSU
MontenegroSWIS
Georgia TSA Registry
Djibouti RSU
Azerbaijan VEMTAS
Senegal RNU
Sierra LeoneSPRINT Mauritius SRM
Dominican Rep. SIUBEN
Mexico SIFODE
MacedoniaCBMIS
China Dibao Registry
9
Diverse arrangements for managing & operating Social Registries Managed & Operated by Central Social Agency
Managed by Central Social Agency with Separate Operating Agent
Managed & Operated by Other Central Agency
Managed & Operated by Specific Program,(also serving other programs)
Azerbaijan VEMTAS, Chile RSH, Djibouti RSU, Georgia TSA Registry, Macedonia CBMIS, Mauritius SRM, Mexico SIFODE, Philippines Listahanan, Senegal RNU, Sierra Leone SPRINT, Turkey ISAS, Yemen SWF
Brazil Cadastro Unico, Mali RSU, Montenegro SWIS
Colombia SISBEN, Dominican Republic SIUBEN, Indonesia UDB
Pakistan NSER (hosted, managed & operated by BISP) 10
Integrated Social Information System
Integrated Systems for
Payments and Case
Management
Integrated Social Registry
Integrated Beneficiary Registry & Benefits
Operations Mgmt.
• Social Registries don’t operate in isolation:
11
Data ExchangeWith other
systems
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
• Via data exchange (interoperability)
• They are one component in a broader information system and often link to other administrative systems
Integrated Social Information System
Integrated Systems for
Payments and Case
Management
Integrated Social Registry
Integrated Beneficiary Registry & Benefits
Operations Mgmt.
• Social Registries don’t operate in isolation:
12
Data ExchangeWith other
systems
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
• Via data exchange (interoperability)
• They are one component in a broader information system and often link to other administrative systems
Integrated Social Registries can improveEfficiency…
…for people• Simplifying registration procedures• Common gateway and application for many benefits
and services• Less information less often• Saving on time, costs, visits and frustration for these
processes
…for program administrators• Shared resources for intake & registration in the “front
office”• And in the “back office”:ü Improved data quality and accuracyü Reduce duplications and errorsü Improve transparencyü Lower administrative costs for data collection and
processing…for social, planning, and finance agencies
• Better coordination in identification of target groups• Coordinating social programs as part of crisis response• Useful tool for analyzing and monitoring multi-
dimensional needs of the population and the potential “demand” for social programs
Integrated Social Information System
Integrated Systems for
Payments and Case
Management
Integrated Social Registry
Integrated Beneficiary Registry & Benefits
Operations Mgmt.
14
Data ExchangeWith other
systems
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
Integrated Social Registry ProgramManagement IS
(CCT)
ProgramManagement
IS (In-Kind)
ProgramManagement IS (Disability)
All validated Applicants with
verified information & eligibility criteria
CT Beneficiary
data
Disability Beneficiary
data
In-Kind Beneficiary
data
Update Information
Make an Eligibility Appeal
Request Grievance Redress
Track & Monitor
Application Status
Civil
Payment Systems
SOCIAL REGISTRY - FRONT OFFICE: INTAKE & REGISTRATION
Apply to One or Many
Programs
Manage Cases
National Population
Visual Analytics on application status,
updates, grievances, appeals, etc
Local Administrative Systems
Central Administrative Systems
-- Integration through Web service/API/Enterprise Service Bus etc.-- Digital ID used to pull applicant data & to cross-check with other administrative systems
* Data/documents digitally uploaded via application form on
Mobile/Tablet/Laptop/PC
Data from existing Beneficiary systems
‘How’ does a Social Registry Function within an Integrated Social Protection System
Systems to deliver in-kind services
Assess Eligibility
using policy/criteria
Exchange Data: PUSH to Beneficiary systems/ PULL from
other Systems
Visual Analytics/Data Mining &
Business Intelligence (with geospatial info)
View & Manage
Applicant Data
SOCIAL REGISTRY – BACK OFFICE: ELIGIBILITY ASSESSMENT
* Data/document provision via
application form Offline-to-Online
(O2O)
Mobile Teams/Facilitators/Agents
Data from National & Local Admin
systems
“En masse” data collection in the
field (questionnaire)
* Data collection by field teams
*Data/document provision via paper/
application formCitizen Service
Documents/Certificates- Family composition- Marriage- Divorce- Birth- Death- Disability- School- Orphanage- Unemployment- Pension- Salary/Payroll stubs- Bank statements- House - Land- Livestock- Vehicle- Utility bills...etc.
Local Office/Citizen Service
Center
Citizens (including non-nationals)
Validate Applicant data dynamically thru Crosschecks with
Administrative systems
Verify data with Applicant/Documents to
resolve conflicts with Administrative systems
Manage Complaints, Grievances
Update/Rectify Data
Digital ID/Biometrics
Data Exchange Protocol
StatisticsLand/
PropertyTax
Vehicle Geospatial Health Education Labor/ Unemployment
Livestock/ Agriculture
Social Insurance/Pensions
Utilities
Local Government
System
Local Government
System
Centralized/Virtual
Determine benefits/service
package
Program Mgmt - BACK OFFICE: Software Application for Admin
Enroll beneficia
ries
Reconcile Payments
Establish Payroll &
Administer Payments
Payments – BACK OFFICE: Software Application for Admin
Authenticate Beneficiaries w/Digital ID
Notify benefici
ary
Integrated Beneficiary Registry/
Datawarehouse
* Beneficiary data updates sent to Social Registry for validation and verification with citizens
Manage beneficiaries &
benefits
GRIEVANCE – FRONT OFFICE
GRIEVANCE – BACK OFFICE
BUSINESS INTELLIGENCE - FRONT OFFICE
CASE MGMT
BUSINESS INTELLIGENCE - BACK
OFFICE
AssessPotential Eligibility Decide
Implement
PROGRAM 11
AssessPotential Eligibility Decide
Implement
PROGRAM 21
AssessPotential Eligibility Decide
Implement
PROGRAM 31
Integrated Beneficiary Registries are tools for coordinating and monitoring multiple programs to track “who receives what,”
which can help identify intended complementarities or unintended duplications
IntegratedBeneficiary Registry
16
Integrated Beneficiary Registries are warehouses of information on beneficiaries from multiple programs
Cash Transfer Program
Social Pension
Health Insurance Subsidies
Social Energy Tariffs
Emergency Assistance
Social Services
Etc. (other programs)
Integrated Beneficiary
Registry
Integrated Beneficiary Registries can improveEfficiency…
…for people
• For Coordination• For monitoring who receives which programs• For identifying complementary bundles of benefits and
services• For identifying unintended duplications across programs• For analyzing and tracking the “supply” of programs• For monitoring, analytics, budgeting and planning
…for program administratorsIF MAINTAINED IN REAL TIME: • By providing them information about what “other”
benefits and services their client populations are receiving• By facilitating intermediation and referrals
…as a back-office tool for social, planning, and finance agencies
IF MAINTAINED IN REAL TIME: • By allowing citizens to check their benefit status and
service referrals
PolicyRoles
ImplementationFunctions on Delivery Chain
Integrated Social Registries
Inclusion & Coverage Prioritization of resources
Multi-Sided Platform beyond SPCrisis Response
Supporting the functions Registration & Determination of Eligibility for multiple programs
Integrated Beneficiary Registries
CoordinationPlanning, budgeting
Monitoring “who gets what”Promoting synergies across programs
Reducing duplications
IF they are operated in “real time:”Can provide inputs to integrated case management &
GRM systemsCan allow beneficiaries to check on status of their
benefits and services in systematic manner18
Integrated Social Registries & Integrated Beneficiary Registries support distinct roles for policy, implementation, analytics
When combined into an Integrated Social Information System, they can allow for a powerful policy planning tool
19
Cash Transfer Program
Social Pension
Health Insurance Subsidies
Social Energy Tariffs
Emergency Assistance
Social Services
Etc. (other programs)
IIntegrated
SocialRegistry
Cash Transfer Program
Social Pension
Health Insurance Subsidies
Social Energy Tariffs
Emergency Assistance
Social Services
Etc. (other programs)
Integrated Beneficiary
Registry
The Integrated Social Registrysupports registration & eligibility,
thus indicating the “demand” for social programs
The Integrated Beneficiary RegistryHelps track “who receives which programs,”
thus indicating the “supply” of social programs
And together, these allow for profiling the population; tracking of coverage, gaps and overlaps; policy analysis; budgeting and planning
Social Registries Assessment Tool
Objective: Assess and identify the quality of the current Social Registry inclusion systems for social programs
Method: “Checklist” style questions on key elements of the system.
Outcome: Guide a “gap analysis” while assessing the Social Registry in its current state (status quo) and development of a “Road Map” of what would be needed to strengthen it towards a desired vision for the future.
GAP: Planned for Social Registries and not necessary for an Integrated Social Information System
Caveat: Questions not meant to be exhaustive; Not intended to be prescriptive, nor is it advocating for any specific model or blueprint for Social Registries.
20
Social Registries Assessment Tool
21
Procedure: light desk
review analysis
Procedure: heavy
assessment combining
desk review and
interviews
Characterizing & Situating the Main Features of the Social Registry (status quo & future)
Social Policy Roles – as Inclusion System1. Single or Multi-Program Use?
2. Dynamic Inclusion of Population?
Information Systems Aspects:3. Sources of Information?
4. Degree of Interoperability?5. Database Management Structure?
Part
1
Social Registries Assessment Tool
22
Understand the current placement of it on a broader country context and SPL landscape and characterize it in terms of its social policy roles and system architecture to facilitate a “gap analysis” and road map for strengthening the registry towards that desired vision.
• Role as inclusion system• Single-use, multi-use, dynamic
• Information system aspects• Sources of information, interoperability, database management structure
Structural FeaturesInstitutional & Legal
ArrangementsPart
2Citizen Interface User Programs
Social Registries Assessment Tool
23
Assess key structural features for implementing it, more specifically:
• Institutional and legal arrangements: Institutional and legal arrangements should betailored to local realities, building on existing capacities and structures if they work well.Therefore assessment would help understand current strengths and weakness.
• Citizen Interface: Evaluate the point of contact for citizens (registrants/applicants, potentialor actual beneficiaries of social programs) that can take many forms - (a) at local office,service window, or kiosk; (b) via mobile teams; (c) via digital service windows –; andmanaged by central agencies or by local governments…
• User Programs (Single-Program or “Integrated” Multi-Program Gateway): For citizens,common entry point would avoid having to provide the same personal data separately toapply for multiple programs; For the administration, it would be expected to reduceadministrative costs in not carrying out the business processes of intake and registration…
Delivery Processes
OutreachPart
3Intake & Registration Updating Processes Grievance Redress
Social Registries Assessment Tool
24
Assess the robustness of the delivery chain by identifying “who does what” and “when” for core business processes supporting the functions of the main implementation phases.
• Outreach
• Intake & Registration Processes
• Assessment of Needs & Conditions to Determine Potential Eligibility
• Determination of Potential Eligibility vs Enrollment Decisions
• Processes for Updating Information
• Grievance Redress
Delivery Processes
OutreachPart
3Intake & Registration Updating Processes Grievance Redress
Social Registries Assessment Tool
25
• Outreach
assess interactions to inform people about social programs, build awareness, and encourage potential beneficiaries to apply; assess two-way communication to better inform program or registry design by gathering inputs, views, and feedback from people and other stakeholders…
Delivery Processes
OutreachPart
3Intake & Registration Updating Processes Grievance Redress
Social Registries Assessment Tool
26
• Intake & Registration Processes
Assess the process of collecting information to register the intended population for consideration for potential inclusion in social program(s).
Delivery Processes
OutreachPart
3Intake & Registration Updating Processes Grievance Redress
Social Registries Assessment Tool
27
• Assessment of Needs & Conditions to Determine Potential Eligibility
Assess the systematic processes and methodologies for determining the needs of applicants (potential beneficiaries) using various eligibility criteria …
Delivery Processes
OutreachPart
3Intake & Registration Updating Processes Grievance Redress
Social Registries Assessment Tool
28
• Determination of Potential Eligibility vs Enrollment Decisions
• Processes for Updating Information
assess how the process and the institutional jurisdiction is working, as well the process for updating the information.
Delivery Processes
OutreachPart
3Intake & Registration Updating Processes Grievance Redress
Social Registries Assessment Tool
29
• Grievance Redress
assess the quality and set up of GRMs to mitigate errors, fraud and corruption.
Information Systems Aspects
Data & InformationPa
rt 4
Software Applications
Database Management
Inter-operability
ICT Infrastructure
System Strategy
Info Security, Privacy,
Confidentiality
Social Registries Assessment Tool
30
Assess how a variety of system elements works for collecting, organizing, storing, processing, creating and distributing information.
• Data and information
• Software
• Database management
• ICT infrastructure
Information Systems Aspects
Data & InformationPa
rt 4
Software Applications
Database Management
Inter-operability
ICT Infrastructure
System Strategy
Info Security, Privacy,
Confidentiality
Social Registries Assessment Tool
31
• Data and information
Assessing data and information quality and information collected, verified and validated• Data Content & Sources
• Data Verification and Validation
• Oversight and Controls for Data Quality
• Protocols for personal data protection
Information Systems Aspects
Data & InformationPa
rt 4
Software Applications
Database Management
Inter-operability
ICT Infrastructure
System Strategy
Info Security, Privacy,
Confidentiality
Social Registries Assessment Tool
32
• Software
assess how software support: (a) registering to be considered for potential eligibility for one or many programs (software-supported applications or questionnaires); (b) updating of information; (c) filing an appeal or grievance; (d) requesting grievance redress; (e) tracking and monitoring registration status; and so forth.
Information Systems Aspects
Data & InformationPa
rt 4
Software Applications
Database Management
Inter-operability
ICT Infrastructure
System Strategy
Info Security, Privacy,
Confidentiality
Social Registries Assessment Tool
33
• Database management
assess the architectural model for database management
• ICT infrastructure
Assess/have knowledge of the ICT infrastructure hardware, software, network resources and services available for the existence, operation and management of one or many organization’s IT environment
Institutional Aspects of Information Systems: evaluate a number of institutional and governance arrangements must be in place, including the appropriate IT skills, quality assurance procedures, financing, architecture, etc.
Measuring the Performance of Social Registries
Inclusion (Coverage & Equity, Access)
Part
5
Efficiency (for citizens, administrator, user programs)
Accuracy (Data Quality & Systems
Integrity)
Systems for Measuring Performance
Social Registries Assessment Tool
34
Earlier sections focus on structures (actors), processes, and systems
This section focuses on indicators for measuring performance of Social Registries. Specifically, this section maps out some typical questions and indicators for measuring the performance around three key dimensions:
• Inclusion (coverage, equity, accessibility)
• Efficiency (for citizens, for systems, for user programs)
• Accuracy (quality of information, system integrity)
This section also discusses aspects of systems for performance monitoring, reporting and analytics.
• Inclusion (coverage, equity, accessibility)
• Efficiency (for citizens, for systems, for user programs)
• Accuracy (quality of information, system integrity)
Characterizing & Situating the Main Features of the Social Registry (status quo & future)
Social Policy Roles – as Inclusion System1. Single or Multi-Program Use?
2. Dynamic Inclusion of Population?
Information Systems Aspects:3. Sources of Information?
4. Degree of Interoperability?5. Database Management Structure?
Part
1
Structural FeaturesInstitutional & Legal
ArrangementsPart
2
Citizen Interface User Programs
Delivery Processes
OutreachPart
3
Intake & Registration Updating Processes Grievance Redress
Information Systems Aspects
Data & InformationPa
rt 4
Software Applications
Database Management
Inter-operability
ICT Infrastructure
System Strategy
Info Security, Privacy,
Confidentiality
Measuring the Performance of Social Registries
Inclusion (Coverage & Equity, Access)
Part
5
Efficiency (for citizens, administrator, user programs)
Accuracy (Data Quality & Systems
Integrity)
Systems for Measuring Performance
Social Registries Assessment Tool
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