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TOURIST INFORMATION

OFFICES

NAME: MARÍA EMILIA SANTOS LÁZARO

GIAT 2ºB

CIPFP HURTADO DE MENDOZA

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TAREA:

Crea una publicación digital Issuu de entre 15 y 20 páginas en la que se definan los diferentes tipos de oficinas de información turística que están a disposición de los visitantes nacionales e internacionales de Granada reconociendo sus fines específicos. Define el organigrama de una de ellas y las relaciones que ésta mantiene con otras empresas del sector. Para ello, tu presentación deberá contener la siguiente información:

1. List of the tourist offices in origin that may have influenced the arrival of

tourists to Granada:

Tourspain is a national tourism agency responsible for the marketing of Spain in the

world and to create value in the tourism sector, by encouraging the environmental

economic, social and sustainability for the national destiny.

Spain tourism brand, Marketing and Knowledge are the three pillars on which Tourspain bases its strategy and action, all based on public-private partnership. Tourspain has a network of 33 counseling of Tourism abroad cells that act as both knowledge and marketing and business platform for the sector. His role abroad is essential for the implementation of the strategy of the international tourism promotion. The National and Integral Plan of Tourism approved by the Council of Ministers is the roadmap of the Spanish State Tourism Administration to create the foundations of a competitive tourism sector in the new international scenario. Areas where we can find tourist information offices Tourspain:

- North America - Latin America - Northern Europe - central Europe - Southern Europe, Mediterranean and Middle East - Eastern Europe - Asia-Pacific (Area A) - Asia-Pacific (Area B)

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Thanks to this Agency, Granada receives every year millions of tourists from around the world, coming up I´m going to list the tourist offices in the countries of origin in 2014 that have sent more tourists to this province.

French office: Contact information

Address: 22 Rue Saint Augustin, 75002 París

Email: paris@tourspain.es / www.spain.info/fr_FR/

Phone: +33 01 45 03 82 50

Fax.: +33 140725204

North American office: Contact information:

Chicago:

Address: Water Tower Place, suite 915 East, 845, North Michigan Ave. CHICAGO, ILL. 60-611 - USA

Email: chicago@tourspain.es / www.spain.info/us/tourspain

Los Ángeles:

Address: 8383 Wilshire Blvd., Suite 960, BEVERLY HILLS, Cal.90211 Email: losangeles@tourspain.es / www.spain.info/us/tourspain

Miami:

Address: 2655 Le Jeune Rd (Gables International Plaza), suite 605 Coral Gables, Miami 33134, Florida, USA

Email: miami@tourspain.es / www.spain.info/us/tourspain

Nueva York:

Address: 60 East 42nd Street, Suite 5300 (53rd Floor) New York, NY 10165-0039

Email: nuevayork@tourspain.es / www.spain.info/us/tourspain

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Canadá: Contact information

Toronto:

Address: 2 Bloor Street West, Suite 3402, Toronto, Ontario M4W 3E2

Phone: 1416/9613131-1416/9614079

Email: toronto@tourspain.es / www.spain.info/ca/tourspain

United Kigdon: Contact information

Londres

Address: 6th floor, 64 North Row, LONDON W1K 7DE

Phone: 4675515/13/16

Email: londres@tourspain.es / www.spain.info/uk/tourspain

Japan: Contact information

Address: Daini Toranomon Denki Bldg. 6F, 3-1-10 Toranomon, Minato-ku TOKYO 105-0001 Email: tokio@tourspain.es / www.spain.info/jp Hinterland: Japón, Corea del Sur, Taiwán

Germany office: Contact information

Berlin

Address: Spanisches Fremdenverkehrsamt, Lietzenburger Straße 99 5.OG, 10707

BERLIN

Phone: +49308826543 Email: berlin@tourspain.es / www.spain.info/de/tourSpain

Munich:

Address: Post-Fach nº 151940, Schubertstrasse, 10, 80336 MUNCHEN

Phone: +498953074611/12

Email: munich@tourspain.es / www.spain.info/de/TourSpain

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Frankfurt:

Address: Myliusstrasse, 14, 60323 FRANKFURT MAIN Phone: +4969725033 infofrankfurt@tourspain.es Email: frankfurt@tourspain.es / www.spain.info/de/TourSpain Dusseldorf:

Address: Grafenberger Allée, 100 – Kutscherhaus 40237 DÜSSELDORF Phone: 49211/6803980 Fax: 49211/680398549211/6803986 Email: dusseldorf@tourspain.es / www.spain.info/de/TourSpain Name all tourist information offices in Granada destination, and shows your exact

address.

Tourist information offices of Patronato

Address: Cárcel Baja, 3, 18001 Granada

Phone: 958 24 71 28

http://www.turgranada.es/

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Tourist information offices of Town hall

Address: Ayuntamiento de Granada, Plaza del Carmen s/n, 18071 Granada

Phone: 958 24 82 80

http://www.granadatur.com/

Tourist information offices of Junta de Andalucia

Address: Calle Sta. Ana, 4, 18009 Granada

Phone: 958 57 52 02

http://www.andalucia.org/

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Punto Municipal de Información Turística de la Alhambra

Address: Real de la Alhambra Granada

Phone: 902 40 50 45

Punto de Información Turística del Albaicín – Casa de las Chirimías

Address: Carrera del Darro, 16 Granada.

Phone: 958 62 65 59

2. Name the institutions or companies that somehow also provide tourist information such as tourism consortia, organizations, private companies etc.

Punto Municipal de Información Turística de la Alhambra

Address: Real de la Alhambra Granada

Phone: 902 40 50 45

Website: http://www.granadatur.com/

Federación de empresas de Turismo y Hostelería de Granada. Address: C/Rey Abu Said, número 9 - Bajo, 18006 Granada Phone: 958 12 63 90 Email: federacion@hosteleriadegranada.es jolvera@hosteleriadegranada.es Centro Municipal de Recepción de Turistas: Addres: Virgen Blanca, 9, 18004 GRANADA Phone: 958 65 39 55

Cicerone center

Address: Kiosko, Plaza Bib-Rambla, s/n, 18001 Granada, Plaza Bib-Rambla, Kiosko

blanco y verde.

Phone: 607 69 16 76

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3. Focusing on the city of Granada, you have to compare the type of information

provided in the Government of Andalusia, the County Council and City Hall.

Comparison and mention the following: information, ways of providing

information, ways of promoting the province (websites, attending trade fairs,

tourist information points in key places, offers etc.

Office of the Junta de Andalucia

Diputacion office Office Town Hall

INFORMATION Maps, bus schedules, they offer us a list of

accommodation, restaurants, city

card, guided tours in Granada,

museum schedules, transport and

places of interest to visit, information about upcoming events, indicate about famtrips, natural events,

camp... If you have an

emergency they can help you

contact making it easier for medical,

police. Offering care and professionalized information to make their stay

pleasant and satisfying.

Maps, schedules about places of interest, some

information about Granada´s village, such as, Alpujarra,

Lecrin Valley, information about upcoming events

and they offer us if you need help a list of accommodation,

restaurants, city card, guided tours

in Granada. If you have an

emergency they can help you

contact making it easier for police,

medical… Offering care and professionalized information to make their stay

pleasant and satisfying.

Maps, bus schedules,

schedules about places of interest

such as Zafra House, Cathedral

and Church, Federico García

Lorca House, Sierra Nevada (price ski pas, season start and completion),

information about upcoming events

and they offer us if you need help a list of accommodation,

restaurants, city card, guided tours

in Granada. If you have an

emergency they can help you

contact making it easier for police,

medical, etc. Offering care and professionalized information to make their stay

pleasant and saiting.

WAYS OF PROVIDING

INFORMATION

They promote the information

through informative

pamphlets and

They are promoting the information

through informative

pamphlets and

They promote the information

through informative

pamphlets and

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social networking and website.

website and social networking.

social networking (facebook, twiter… depending on how

important it is).

WAYS OF PROMOTING THE

PROVINCE

Through tourism fairs like FITUR and

more, TV advertising and finally the mos

important is the social networks

(facebook, twiter, instagram

El Patronato Provincial de Turismo de

Granada organizes the second edition of #GRXperience

familiarization tour aimed at bloggers and online writers

specializing in tourism with the aim of achieving

the dissemination of the province as a tourist destination in social networks and the Internet. For five days the

eight international bloggers attendees

will visit the city and its attractions

disseminated in English, Spanish,

Japanese and German through

their blogs, Twitter, Facebook,

Instagram and other social

networks. Entitled 'Shelling Granada'

brochures, billboards tourist

attractions, promote the

celebrations of the city and important anniversaries and

the last one through social networks with

video, photographs, etc.

4. Study staff of the tourist office of your choice. Make a chart of it and mentions the main functions to be performed by each employee.

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MUNICIPAL TOURIST

INFORMATION OFFICE

TOURISM DEPARTMENT

TECHNICAL DIRECTOR

OF TOURISM

ADMINISTRATIVE

SECTION

QUALITY RESPONSIBLE

TRANSLATORS TECHNICAL

EXPERT IN

TOURISM

TOURIST

INFORMER (1) ADMINISTRATIVE (1)

OPERATORS OF

TRADES (1)

PERSONNEL

PRACTICES

ASSISTANS

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Director of Area: Area Control and monitoring, control and

technical and administrative monitoring equipment control

budgets.

Administrative Section: Track invoices, payments and collections,

management and control of facilities, monitoring equipment

computer.

Technical Section: Control of social networks, the tourist Signage

city, Granada Film Office, production, control, distribution and

monitoring of tourist information, tourist and cultural agenda,

selection and training of fellows / practical.

Warehouse manager (Operator): Control and monitoring of warehouse,

stock control.

Fellow / Practical: Tourist information users (telephone, telematics and face).

5. List the companies you work with the office of info that you choose, and

describes ways of collaboration that may have with them (how they

communicate with these companies? what kind of information are provided

or facilitated including how advertised?

This tourist office cooperates with different companies, which belong to different sectors, from hotels to rental coaches. The office collaborates with these companies advertising lending it different types, from brochures to advertising on social networks. After visiting this office, the information collected is that these companies are brought into contact with the officiating of tourist information by phone, in person, email or. The company reports to the office of such advertising needs, the information you want to provide or event or event performed. List of companies collaborating with the Tourist Information Office:

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TOURISTS SERVICES GUIDE TOURS:

This office offer 19 companies in Granada.

- Monuments with guided tours: 11.

- Guided tour in Granada Province: 4.

RENT A CAR:

The information tourist office display 10 companies in Granada.

RENTAL AND COACH SERVICE:

In the information tourist office of City Hall can offer 15 companies.

CULTURAL CENTER:

Offer 7 center in the city.

FOUNDATIONS

They can offer 3 center.

ART GALLERY

Granada there are 16 art Gallery.

MUSEUMS Albaicín: 4 Alhambra: 4 Camino de Ronda: 2 Center: 1 Realejo: 2 Sacromonte: 4

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ACCOMMODATIONS

ACCOMMODATIONS WITH PETS:

There are 3 hotels with 4*

- Hotel There is 1 hotel with 3*

There is 1 hotel with 3*

There is 1 apartments with 3´´´ (keys).

- Apartments There are 2 apartments with 2 ´´´ .

There are 2 hostels with 2*

- Hostel

There is 1 hotel with 1*

CAMPS :

This office offer 29 camps throughout the province of Granada

They are divided into the following categories:

- 1º Category: 5 camps.

- 2º Category: 18 camps.

- 3º Category: 6 camps.

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HOTELS

ALBAICIN/SACROMONTE

*** 10

**** 1

ALHAMBRA

**** 4

*** 1

** 1

* 2

CITY HALL/ SAN MATIAS

**** 1

*** 4

CAMINO DE RONDA

***** 1

**** 2

*** 1

BUS STATION

**** 1

** 1

OUT OF TOWN TOURISM

**** 2

** 2

GRAN VIA/CATHEDRAL/ TRINIDAD

***** 2

**** 1

*** 7

** 4

CONGRESS PALACE/ SCIENCE PARK

**** 4

** 1

REALEJO

**** 1

*** 2

* 3

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JUAN DE DIOS/GRAN CAPITAN/FUENTENUEVA

**** 3

*** 2

** 4

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APARTMENTS

ALBAICIN/SACROMONTE

III (keys) 4

II (keys) 7

I (key) 2

CITY HALL/ SAN MATIAS

III (keys) 4

II (keys) 1

OUT OF TOWN TOURISM

II (keys) 2

GRAN VIA/CATHEDRAL/ TRINIDAD

II (keys) 2

I (key) 4

REALEJO

II (keys) 2

JUAN DE DIOS/GRAN CAPITAN/FUENTENUEVA

II (keys) 2

I (key) 1

RESTAURANT

PLACE SPECIALTY NUMBERS OF RESTAURANT

ALBAICÍN – SACROMONTE - NATIONAL FOOD - MOROCCAN FOOD - ORIENTAL FOOD - LEBANESE FOOD - CREATIVE FOOD

16 2 1 1 1

ALHAMBRA -NATIONAL FOOD 7

AYUNTAMIENTO-SANT MATÍAS

-FAST FOOD -NATIONAL FOOD (ANDALUZ) -ITALIAN FOOD INTERNATIONAL - VEGETARIAN FOOD

1 5 1 1

CAMINO DE RONDA -CHINESE FOOD - FAST FOOD - GERMANY FOOD - NATIONAL FOOD - GRILLED MEAT

5 1 2 13 1

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BUS STATION -FAST FOOD -ITALIAN FOOD INTERNATIONAL - NATIONAL FOOD - SEAFOOD RESTAURANT

1 2 2 2

PLAZA DE TOROS - HOSPITALES

- GERMANY FOOD - SEAFOOD RESTAURANT - NATIONAL FOOD - ITALIAN FOOD - CREATIVE FOOD

1 1 10 1 2

FUERA DEL CASCO URBANO -NATIONAL FOOD - GRILLED MEAT

2 2

GRAN VÍA-CATEDRAL-TRINIDAD

- GRILLED MEAT - NATIONAL FOOD - SEAFOOD RESTAURANT -ITALIAN FOOD - JAPANESE FOOD

1 18 3 1 3

PALACIO DE CONGRESOS -PARQUE DE LAS CIENCIAS

- GRILLED MEAT - NATIONAL FOOD - FAST FOOD -ITALIAN FOOD - CREATIVE FOOD

1 12 1 1 1

PALACIO DE DEPORTES - NATIONAL FOOD - SEAFOOD RESTAURANT -ITALIAN FOOD

5 3 2

PLAZA NUEVA – CUESTA DE GOMÉREZ

- INDIAN FOOD - NATIONAL FOOD - SEAFOOD RESTAURANT -ITALIAN FOOD - JAPANESE FOOD - MEXICAM FOOD - MOROCCAN FOOD

1 15 1 1 1 1 1

PUERTA REAL – RECOGIDAS -MEXICAM FOOD - NATIONAL FOOD - SEAFOOD RESTAURANT -ITALIAN FOOD - JAPANESE FOOD - CREATIVE FOOD - VEGETARIAN FOOD - GRILLED MEAT

2 17 3 3 2 4 2 2

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REALEJO - MEXICAM FOOD - NATIONAL FOOD -ITALIAN FOOD - CREATIVE FOOD - GRILLED MEAT

3 7 1 2 1

SAN JUAN DE DIOS – GRAN CAPITÁN – CAMPUS UGR FUENTE NUEVA

- ARGENTINE FOOD - NATIONAL FOOD - JAPANESE FOOD - GRILLED MEAT

1 10 4 3

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BIBLIOGRAPHY

http://www.granadatur.com/

http://www.andalucia.org/es/

http://www.turgranada.es/

http://www.granadadirect.com/info/oficinas-turismo-granada/

http://www.alhambra.info/oficina-turismo-granada.asp

http://www.turismogranada.org/

http://www.alhambra.info/oficina-turismo-granada.asp

https://www.andalucia.org/es/destinos/provincias/granada/