Tour Operators 5

7/21/2019 Tour Operators 5

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Tour Operators


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Tour Operators

Distinct function in the tourism industry Purchase separate elements of transport,

accommodation and other services

Combining all the elements into a tourpackage which they sell directly or

indirectly to consumer


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Tour Operators

Sometimes classified as Travel suppliersand travel wholesalers work in variety of

areas

uy in bulk, and thus secure considerablediscounts from the travel suppliers or

travel wholesaler, which could not be able

to match by the customer buying direct


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Tour Operators

!ssemble and present to the customer atour package


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Nature of tour operating

Success of a tour operator depends on itsability to buy its product in bulk at a much

lower price

Compared to direct buying fromcustomers

Such packaging gives value for money tothe customers


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Process of tour operator

negotiating

"# !irlines negotiation

) $nce the dates of departures have beenfi%ed, negotiations start with different

parties e.g. !irlines, hotels and other

tourism counterparts, leading to formal

contracts


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negotiating

Spell out the conditions for the release ofunsold accommodation or of block

bookings on air&seat of a scheduled flight,

or the cancellation of aircraft flights with

any penalties that the tour operator will

incur

"'( of the total cost for a deposit to bepaid upon signing the contract


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negotiating

)eputation of the tour operator is veryimportant determines the terms and

conditions and pricing for the contract

Determined dates and frequency ofdepartures, airports to be used and times

of arrival and departure

Consolidated into a form suitable forprinting into a tour brochure


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negotiating

*# +otel egotiations

) -enerally more informal

) +otel agrees to guaranteeaccommodation based on receipt of thenotification of booking from the tour

operator, whether by phone, mail fa% or

e&mail


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negotiating

ong&term contracts can be blocking ofrooms, attraction of providing the tour

operator with the lowest possible prices


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negotiating

Tour operator must also clarify a number of

other facts/ including 0&

)eservations and registration procedures !ccommodation requirements for tourguide or representatives

+andling procedures and fees charged forPorter


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negotiating

Special facilities availabilities anguages spoken by hotel staff

Systems of payment by guest of drinks orother e%tras )eassurance on suitable fire and safety

precautions


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negotiating

1# !ncillary Services

) 2nbound tour operators and coachcompanies to provide coach transfers

between airport and hotels

) Car rental companies3 commission


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Different types of Travel

Operators

Different types of travel $perators

a# 4ass market tour operator 0& public,

organi5ing tour packages on popular

destinations and well&known attractions

bonded with long&term contracts with

hoteliers abroad, air&carriers and tour

operators from the destination


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Operators

b# Domestic tour operator

$rgani5e package holidays domestically

6locally#, that is, to a destination within

the country in which the tourists resident

c# $ther speciali5ation

Strengths can lie in a speciali5ed aspect

of tour, based on the target markets they

serve or the products they develop


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Operators

Speciali5ed tour operators have a number of

advantages0&

4ost carry small number of tourists,therefore using smaller and less pricyaccommodation

4ore fle%ible, switching to other

destination 7%pected to have a better knowledge of

the products

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Tour Operators 5