Stress free communications management

totaltelecomsfrom ramsac

Introducing totaltelecoms

totaltelecoms from ramsac is a stress free way to manage the performance, features and costs

of your business communications.ramsac can take complete control of all your business communications

needs, including:

- VoIP phone systems

- Cloud based telephony

- Mobile phone contracts

- Internet connectivity & leased lines

- Telecom contracts, phone lines and call billing

Over the last 26 years, ramsac has earned a reputation for providing straight forward, outsourced ICT management.

Whether you are an existing customer of our IT and network management services who wants to bring all your ICT needs under one roof, or if you’re simply looking to engage us for a telecoms based project, you can be assured of our promise to:

• Provide a single point of contact to manage all your communications needs

• independent advice on the best options for phone systems, including in-house and cloud based phone systems

• A strong background in IT management, ensuring that you phone system fully integrates with your wider IT infrastructure

• The ability to combine phone, internet and mobile contracts in to one simple monthly bill

• Advice on how to ensure your communications are fully enabling your mobile work force and providing you with solid continuity options to ensure your business is well protected

All of this is delivered by our award winning, friendly team of experts who are focussed on ensuring that end users get the best possible experience out of your investment.

totaltelecomsfrom ramsac

Needs assessment

Every organisation is different. We start our journey with a thorough review of your specific goals and business needs. Understanding where your staff are based, how they work, your future premises plans and your bandwidth requirements and continuity expectations, are all key to ensuring you get the best possible outcome.

Combining suppliers

Reviewing all elements of communications, such as phone lines, internet connections, leased lines, phone systems and mobile phones, enables us to source the most cost effective terms. We then combine these into a single source supplier meaning you have a single point of contact and a single monthly bill.

Phone system needs

Modern phone systems provide a whole host of features that can reduce costs, provide greater mobility and agile working solutions, and strengthen disaster resilience. We can review your current system and make recommendations about how VOIP solutions could improve these important business objectives.

totaltelecomsfrom ramsac

Contract review

We will do the leg work in understanding what services you already have in place, and what contracts you may already be committed to. We then review the market to compare phone systems, call costs, internet and leased line connectivity or mobile phone contracts.

Ongoing support

We will provide ongoing assistance with all aspects of your communications needs, and if you’re also using our totalIT service, it means you’ll have one helpdesk number to use for the whole spectrum of ICT needs, and one point of contact for account management and billing enquiries. We’ll also keep the costs under review, ensuring that you’re always benefiting from the best available terms.

totaltelecomsfrom ramsac

The features and benefits of VoIP telephony

Enhanced communicationstotaltelecoms includes a user friendly app which is available on desktop, laptop, mobile or tablet. Using ‘presence’ technology,the app shows you at a glance, which of your colleagues are available, busy or away from the office, enabling you to select the best way to try to contact them without endless phone calls.

The app allows you to communicate more effectively with clients and colleagues alike, via phone, video or instant messaging.

You can easily organise conferencing with multiple people whether in or out of the office and of course you have the option of using video to enhance and bring more life to your conversation.

Works alongside existing technologyWith CRM Integration you can dial contacts with a click of the mouse directly from your customer database and configure CRM to open on the client record when it sees their phone number on an inbound call. It can even be used to intelligently direct customer specific calls to a particular account manager or team.

Outlook Integration enables you to control your phone’s availability status directly from within your Outlook Calendar – for example you can automatically set your phone status to ‘Do not disturb’ when you create a meeting in your calendar. Your phone status will automatically revert to normal once your meeting has finished.

Integrate with Skype for Business to enjoy the advanced features of conferencing, messaging and integration with external contacts.

Available as a cloud solutionWith the option to run VoIP as a cloud phone system, you don’t need expensive phone hardware in your office, the phone server will be hosted in a secure data centre, which you will connect to directly from your phone or desktop app.

An admin portal makes it easy for you to make immediate changes to your system such as adding users, hunt groups or user features, and it gives you access to management reports on monthly call routing and fixed costs.

The pay as you go pricing model associated with hosted solutions allows organisations to pay for what they use and add more services or employees to scale in line with their business growth. A fixed ‘cost per user, per month’ allows you to easily budget, often with no upfront costs and a bundle of calls and minutes to ensure you know exactly what to expect when you receive your bill each month.

totaltelecomsfrom ramsac

Better business continuityVoIP phone systems provide the perfect disaster recovery solution. In the event of sickness, road closures, train strikes or snow days, users can simply login to their phone remotely and continue to receive calls from wherever they happen to be. Even your hunt groups will continue to work, so customer service teams for example, can provide the appearance of all being in the office, picking up groups calls and transferring them to internal extensions, even though the whole team might be working in disparate locations.

With a cloud based solution, you rule out dependence on power to your server room or phone lines to your offices, the highly resilient data centres have a 99.99% uptime guarantee, meaning that even if your whole site is out of action, clients can still contact you via your diverted home or mobile phone lines.

Control, flexibility and scalabilityVoIP allows organisations who have multiple sites to make free calls between offices, to save money on internal calls.

It allows calls to be easily transferred from one extension to another, regardless of location, so for example your receptionist can transfer calls to teams in other offices, or staff working from home, without the caller being aware.

Staff can work from any office but always keep the same direct line, and using ‘presence’ information you can see your colleagues availability even if they’re on the other side of the country.

You have more control over how your organisation appears to your customers and potential customers by changing your number presentation (outgoing number) epending on who you are calling. For example you can appear to call from a Yorkshire number for your northern clients or a London number for your south east clients to give a more local feel to your organisation.

Never miss that important callOur VoIP telecoms solutions allow a user to receive calls at any location, making it the ultimate solution for mobile and remote workers. Put simply your users can have a direct line number and they can choose via a simple app, where they want that number to ring at any given time, be that their desk phone, their mobile, their home line or at an office that isn’t their normal base. No more handing out personal mobile numbers to clients and suppliers, and no more complicated games of telephone tennis.

Our VoIP systems also feature a voice mail service that can deliver your voice messages directly to your email inbox. This is great when you’re on the road or in a meeting as you can quickly listen to your messages without even needing to connect to your phone. It’s also a great way of managing shared voice mail boxes, for a team or department for example.

Busy tones, unanswered calls and answerphone messages can be seen as frustrating for a customer. Call queuing gives people the option to wait or receive a call back giving callers a better impression of your organisation. Organisations can also create a personalised “on hold message” to advertise your organisations services and solutions. You can also track statistics to see connected calls vs abandoned to assist with predicting appropriate staffing levels.

totaltelecoms from ramsac will

• Provide quick and efficient telecoms support, with good communication and a single, dedicated point of contact

• Provides you with access to the latest VoIP technology

• Review your current call and contract costs and bring together phone system, phone line, call costs, internet connectivity, mobile phone contracts and leased lines into a single monthly bill

• Unify IT and Communications support with ramsac’s trade mark no nonsense, business centric, customer focussed approach

Find out more

We would love to talk to you about your specific needs and to discuss whether you might benefit from totaltelecoms.

To book an initial consultation:

Call: 01483 412 040

Email: info@ramsac.com

Visit: www.ramsac.com

totaltelecomsfrom ramsac

About ramsac

ramsac has a clear mission - to be at the heart of IT

We help our clients to get the best out of technology – implementing, managing and supporting secure, resilient, flexible IT solutions.

We work with small and mid-sized organisations, providing them with strategic IT input, proactive management, jargon free IT support and solutions that help them to grow their own organisations efficiently and securely.

Whether it’s designing a new infrastructure, migrating services to the cloud, implementing a new phone system or providing end users with really efficient and friendly IT support, ramsac manages IT on your behalf, so that you can focus on achieving your organisation’s goals, safe in the knowledge that IT is secure, staff are working efficiently, and the IT investment is delivering tangible benefits to the business.

We pride ourselves on our:

• Independent consulting: we aren’t aligned to any specific vendor, and our account management team are never paid commission. We focus on giving the best possible advice based on a sound understanding of your needs, not just recommending what might earn us the highest return or commission.

• Longevity: we focus on very long-term relationships with both our clients and our staff. By being the best employer we can be, we keep highly trained, motivated staff for a long time, mean ing our clients get a consistent service experience with cutting edge advice and a detailed knowledge of the unique needs.

• Strategic approach: we always seek to provide planned, proactive con sidered long term solutions that help drive your organisation forward. We love the detail, making long term plans and paying close attention to projects, ensuring that there are never any nasty surprises along the way.

ramsac LimitedGodalming Business Centre, Woolsack WayGodalming, SurreyGU7 1XW

www.ramsac.com01483 412 040