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Total quality management: anew perspective forimproving quality andproductivity
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7/18/2019 Total quality management: a new perspective for improving quality and productivity
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International Journal of Quality & Reliabili ty ManagementTotal quality management: a new perspective for improving quality and productivity
A. Gunasekaram S.K. Goyal T. MArtikainen P. Yli-OlliArticle information:
To cite this document:A. Gunasekaram S.K. Goyal T. MArtikainen P. Yli-Olli, (1998),"Total quality management: a new perspectivefor improving quality and productivity", International Journal of Quality & Reliability Management, Vol. 15 Iss8/9 pp. 947 - 968Permanent link to this document:http://dx.doi.org/10.1108/02656719810199033
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Users who downloaded this artic le also downloaded:
Jamshed H. Khan, (2003),"Impact of total quality management on productivity", The TQM Magazine, Vol. 15Iss 6 pp. 374-380 http://dx.doi.org/10.1108/09544780310502705
Joyce M. Hoffman, Satish Mehra, (1999),"Operationalizing productivity improvement programs through totaquality management", International Journal of Quality & Reliability Management, Vol. 16 Iss 1 pp. 72-8http://dx.doi.org/10.1108/02656719910250890
Marilyn M. Helms, (1996),"Perspectives on quality and productivity for competitive advantage", The TQMMagazine, Vol. 8 Iss 3 pp. 5-10 http://dx.doi.org/10.1108/09544789610118403
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InnateExcellence
Product-based
Value-basedManufacturing-based
User-based
QUALITY
Source: Garvin (1984)
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Marketing
Design andEngineering
Finance andAccounting
Production
Customer
Research andDevelopment
Purchasing
IndustrialEngineering
Distribution
KeyInformation flow
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Manufacturing Systems(includes marketing, design &
engineering, production, finance,accounting, distribution, etc)
Feedback information flow
Feedback information flow
Input
OutputSupplier Customer
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Senior managementsupport
Good communication
Consultation
Total Quality Management
Continuousimprovements
Critical measurements
Elimination ofwaste and poorperformance
Worker involvement
Key people
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