CASE STUDY

Total Petrochemicals Industrializes its IT Environments with ORSYP Scheduling Solution Dollar Universe

About Total PetrochemicalsTotal Petrochemicals, one of the world’s leading petrochemical producers, brings together the petrochemicals activities of the Total Group: base chemicals and their related polymers (polyethylene, polypropylene and polystyrene).

With about 6,250 employees worldwide, Total Petrochemicals is present in Europe, the United States, the Middle East and Asia. Its products serve numerous consumer and industrial markets, including packaging, construction, and the car industry.

For IT Operations, Total Petrochemical’s relies on a strong, centralized IT environment consisting of UNIX and Windows platforms that communicate with each other as well as with numerous applications (SAP, Oracle) across several industrial and commercial sites throughout the world.

Supported by this infrastructure are their extensive business operations which are reliant on complex automation to ensure continuous, efficient performance:

• Logistics systems and end-to-end supply chain processes• Inventory optimization and equipment management• Manufacturing planning and scheduling• HR administration• Accounting and invoicing systems• Financial reporting

Challenge: Industrializing Operations for 24/7 Worldwide Applications“An IT outage which is not resolved within a couple of hours immediately impacts our business, leading to dramatic consequences on business operations,” states Guy Fraselle, IS&T at Total Petrochemicals.

Total Petrochemicals was using legacy system batch scheduling tools to automate technical and applicative jobs for their extensive, 24/7, worldwide delivery sevices. These systems were insufficiently robust to support the quantity of IT processes and the complexity of the IT environment.

Total Petrochemicals’ vital business need was to guarantee the reliability of their IT systems, prevent outages, and ensure the efficient and smooth running of global operations. “Our primary objective was to ensure stability and to eliminate human errors at the technical level,” adds Mr. Fraselle.

“All our business functions rely on IT. As a result, an IT outage has an immediate and massive impact on theproductivity&profitabilityofourbusiness worldwide.” -Guy Fraselle, IS&T/Operations, Total Petrochemicals

QUICK LOOK:

3 business units: Base Chemicals,

Polyolefins, Styrenics

HQ in Brussels

19 industrial facilities

3 R&D centers

6,250 employees

www.orsyp.com

Americas Headquarters300 TradeCenter 128Suite 5690Woburn, MA 01801USA+1 781 569 5730

APAC HeadquartersHonest Motors Building9-11 Leighton RoadCauseway BayHong Kong+852 2575 5966

EMEA HeadquartersTour Franklin92042 Paris La Défense CedexFrance

+33 [0]1 47 73 12 12

Solution: A Complete Automation Solution Guaranteeing 24/7 PerformanceORSYP’s solution Dollar Universe was selected because it provided Total Petrochemicals with a platform to deliver fully integrated, end-to-end automation, regardless of business unit operation, application or specific environment. Guy Fraselle confirms, “We opted for one single standard workload automation solution to automate all job types in the organization.”

The solution’s lightweight, scalable, and highly resilient architecture provided administrators with complete centralization, a desirable feature considering Total’s worldwide business organization. This was done due to the fact that Dollar Universe assigned a unique source code to each and every job, and consolidated them into a single central platform. From there, jobs were redistributed differentially (across platforms and systems) to the various local environments worldwide.

To further centralize the extensive automation scope, Dollar Universe provided a central directory that meticulously described which reaction to launch in case of incidents. This ensured a responsive and agile IT environment where operators could intervene effectively and homogenously to guarantee IT efficiency 24/7, whether located in Singapore, Brussels, or Houston, Texas.

Adding Value with Scalable Architecture as Total Petrochemicals Extends and Enhances its ITDollar Universe was originally integrated on Total Petrochemicals’ UNIX infrastructure to guarantee the reliability of their SAP systems for finance purposes and equipment management. Jobs scheduled by Dollar Universe were mainly technical ‘housekeeping’ jobs such as backups, file system cleanups, purges, and statistic calculations.

Thanks to a successful initial implementation on a substantial number of servers and Dollar Universe’s proven and trustworthy ability to eliminate outages, Total Petrochemicals quickly decided to extend the deployment of workload automation without adding operational workload. Over the last 4 years, the number of runs per month increased by 100%. Today, ORSYP’s Dollar Universe ensures optimal system reliability on more than 400 servers and automates more than a million runs per month with very few maintenance requirements.

In addition, ORSYP consultants are able to free up valuable IT manpower by connecting Dollar Universe to Total Petrochemicals’ in-house alert system. Thanks to integrated e-mail alerts and SMS notifications, operators can proactively and consistently manage their systems without being tied to consoles and consequently, achieve greater ROI from higher value projects.

ORSYP’s Dollar Universe has become an integral part of Total Petrochemicals’ IT operations management, as the workload automation solution seamlessly addresses their highly automated, global business requirements.

Bottom-lineBenefits Achieved high-availability and reliability• On-going business operations secured by unlimited scalability• Business production plan mastered by cross-platform and cross-application visibility• Reduced mean time to repair by centralising unified monitoring and intervention procedures Increased productivity• Automation of up to 1 million jobs with no additional IT workload• Freed up valuable IT manpower for higher value projects Increased visibility with accurate view and real-time reporting

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“As a global company that never sleeps, Total Petrochemicals needs a single & uniform workload automation platform 24/7 for all its plants and centres worldwide. ORSYP’s Dollar Universe guarantees that our IT-processes are executed on time in a reliable, repeatable, & homogenous fashion around the world.”

- Guy Fraselle, IS&T/Operations, Total Petrochemicals