How to repair the B counter?

QuestionThe B-counter (total image counter) is not correct and I want to repair this . How can I repairthe B counter?

AnswerIt is recommend to use XML Notepad, however the Windows Notepad can also be used .

1 Download and install XML Notepad(http://www.microsoft.com/downloads/en/details.aspx?familyid=72d6aa49-787d-4118-ba5f-4f30fe913628&displaylang=en

2 Download the backup from the device:3 Make sure to make a backup of the downloaded backup . (e.g. copy to your desktop)4 Open the backup zip file5 Select “backup.xml”, right mouse click and click on Edit with XML Notepad .

If you use Windows Notepad as editor continue at number 10.

6 Search for the following string “ATTR_BILLING_TOTAL_IMAGE_COUNTER”7 Update the value of the counter after the sting , to the correct B counter value, e.g. in the next

example the value is updated from “646195”to “6200999” If the B counter Value is unknown,calculate this value by using the next formula :B (total image) = C + 2 * D(Equal to the A counter but only when the Size multiplier has never been adjusted = 2)Billing counter C Number of A4-like simplex/duplex countsBilling counter D Number of A3-like simplex/duplex counts

8 Click on SAVE

9 Close XML Notepad. Continue at number 13.

10 Search for the following string “ATTR_BILLING_TOTAL_IMAGE_COUNTER”

11 Update the value of the counter after the sting , to the correct B counter value, e.g. in the nextexample the value is updated from “646195”to “6200999” If the B counter Value is unknown,calculate this value by using the next formula :B (total image) = C + 2 * D (Equal to the A counter but only when the Size multiplier has neverbeen adjusted = 2)Billing counter C Number of A4-like simplex/duplex countsBilling counter D Number of A3-like simplex/duplex counts

12 Click on SAVE.

and close Windows Notepad .

13 WinZip will ask you if you want to update the archive , Select YES. If you do not get thisquestion, select the dialog of WinZip . If you still do not get the dialog , contact your SPM. Clickon the WinZip dialog

Select YesThe backup is now updated with the new B counter value .