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TOPSThe Older Person’s Service
Private information
It is important that service user information
is kept private. Sometimes staff need to
speak to other people about service user
concerns. Staff will tell the service user first.
Compliments and complaints
Service users are encouraged to say if they
are happy or not happy about their care.
They can speak to staff. Service users can
also be helped to contact:
PALS (Oxleas’ complaints helpline).on
0800 917 7159 (freephone number)
or by email: [email protected]
How to find TOPS
Address:
Goldie Leigh
Lodge Hill
Abbeywood SE2 0AY
Tel: 020 8319 7109
Bus routes: Bus 99 and Bus B11
(Thamesmead to Bexleyheath)
Trains: The nearest train stations
are Abbey Wood or Welling.
Parking: There are parking spaces near TOPS.
Information leaflet for people with
learning disabilities, their families and
carers.
Reviewed by the Can you understand it? team
oxleas.nhs.uk
Updated July 2015
About The Older Person’s Service
(TOPS)
TOPS is a day service for elderly people
with learning disabilities who live in the
borough of Greenwich. They may have
health needs like diabetes, mental
health, epilepsy and dementia.
They may also have problems moving
parts of their body and sensory
problems. These are:
hearing
sight
smell
touch
taste.
What happens at TOPS
Service users have a choice of doing
various activities. These include:
gentle massage
art therapy
cookery
crafts
bingo
remembering their past.
There is also a garden with raised
beds which is looked after by service
users and staff.
It is important that each service user
has their own programme of activities
to meet their own needs. They may
also attend the memory clinic.
TOPS helps its service users to
contact health and social services.
The TOPS team
The team is made up of:
a day service manager
team leader
support workers
administrator
drivers.
TOPS has been designed to create a
dementia friendly centre. This includes
using pictures and colours to help
service users find their way around
TOPS. The team can be contacted
Monday to Friday, 8.15am to 4.30pm.
