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Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea2
ContentsPage No
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 1 - The National Agenda - “Making the Connections” . . . . . . . . . . . . . 6
Chapter 2 - “Ambition is Critical” - Swansea’s Community Strategy . . . . . . . . 14
Chapter 3 - The Council’s Aims and Ambitions . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4 - Achievements and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 5 - Regulation and Scrutiny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 6 - Council Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Chapter 7 - Programmes and Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Chapter 8 - Summary of Performance for 2006/2007 . . . . . . . . . . . . . . . . . . . 67
Appendix A - Performance Results for 2006/2007 . . . . . . . . . . . . . . . . . . . . . . 71
Appendix B - How to obtain further information . . . . . . . . . . . . . . . . . . . . . . 140
If you require this information in an alternative format,please contact the Business Performance Team on:
● Telephone 01792 636852
● Textphone 01792 636733
● E-mail to [email protected]
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ForewordWelcome to the City and County of Swansea Council’s Annual Improvement Planfor 2007/2008. “Moving Forward” outlines this Council’s Objectives and Actions for thefuture and especially for the next year. These are aimed at achieving and sustainingimprovement in performance and service delivery.
The past year has seen a number of changes and challenges for Swansea, some examplesof which are briefly outlined below.
The £32 million refurbishment of the Leisure Centre has remained on target and is scheduledto be finished on time by the end of 2007, and it will be open to the public by early 2008.
The development of the new Civic Centre, based at County Hall, is also on time, with the initialopening of the Contact Centre and Archive Service in September. Work will continue on thecreation of a new Central Library, new café and exhibition space with completion due inSpring 2008.
We have been successful in winning the rights to stage a prestigious national tourismconference. The Group Travel Organisers Association conference will be held in Swanseain January 2008; a 3 day event, including tours of Swansea Bay, Mumbles and Gower fordelegates. Indeed latest figures show a 17% increase in day visitors to Swansea Bay.New events such as the Waterfront Winterland and last year’s National Eisteddfod helpedmake Swansea an attractive venue for visitors. Tourism attracted a total of 3.9million visitorsin 2006 with a visitor spend of £255.6 million into the local economy.
For the first time in it’s 110-year history, box office takings at Swansea's Grand Theatrebroke the £3 million mark. Figures show the attraction having generated 7% more income inthe last financial year than in 2005/2006. The statistics show the Grand welcomed nearly260,000 people through its doors over the 12-month period. High-selling concerts andproductions such as Blood Brothers, Joseph and his Amazing Technicolor Dreamcoatand the Moscow City Ballet all helped contribute towards the end result.
The Council has begun a programme which will see more than 470 council homes receivingnew windows as part of a £1.1 million improvement scheme. The scheme is the latest in aprogramme by the Council aimed at having all council homes fitted with PVCu doubledglazed windows to improve the standard and energy efficiency of properties.
In Waste Management, Swansea continues to exceed recycling targets, and reduce thepercentage of bio-degradable waste sent to landfill.
We have also been awarded the Most Improved Transport Authority in Wales, this was inrecognition of the three park and ride sites and the provision of the Gower Explorer service.
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Many will have noticed the changes taking place in the City Centre and the associateddisruption to routes into the City Centre. Stage 1 of the improvement works as part of theSwansea Metro System has now been completed. The Centre is also seeing a £3.75 millioninvestment as part of the City Centre Core Retail scheme which will include the renewal ofexisting surfacing with high quality materials as well as the introduction of new streetfurniture and landmark public art. We are sure that your continued patience with thetemporary disruption in the City Centre will be worthwhile in the end.
The Council has launched the ‘Bridging the Policy Gap’ project which is aimed attackling child poverty. Swansea is the only local authority in Wales participating in thisimportant European Union objective. Following a pilot scheme in 2006, a second wave hasbegun to continue to provide foster services locally, avoiding out of area placements bythe provision of salaried carers under the scheme.
This year the Council opened the new St Thomas Primary School - a £6.7 million state ofthe art school which features a host of community facilities including a new library. Also, inpartnership with South Wales Police, the Council has introduced a safe cycling initiativearound Swansea’s primary schools delivering cycling training to children on mock roadsto raise awareness of safety issues.
We are progressing with the e-Government programme, having achieved the replacementof over 30 IT systems with a single corporate system. A number of further projects will bedelivered as part of this important investment.
We have received positive feedback from our appointed Auditors, PricewaterhouseCoopers,a summary of audit and inspections can be found in Chapter 6 of this document.
The Council is positive about its achievements over the past year, but recognises thatthere are many challenges facing us over the next few years. We continue to focus on thefive corporate themes that broadly cover all the Council’s main functions along with a seriesof underlying principles and functions that will support service delivery. Our five CorporateThemes are:
● Community
● Environment
● Health and Well Being
● Prosperity
● Learning
You can find further explanation and detail on these in Chapter 3.
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The Council is committed to improving our performance in these key areas year on year.The proposals for improvement and key developments such as the Civic Centre project,transportation infrastructure and the city centre framework all have the potential to add valueto Swansea and take us one step nearer to our vision of becoming a distinctive EuropeanCity by 2020.
The following chapters will explain in more detail how the Council has performed during2006/07 and what the Council intends to do to improve performance over the next coupleof years. Our website www.swansea.gov.uk provides further information on specific areasof interest.
LEADER CHIEF EXECUTIVE
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Chapter 1
The National Agenda - “Making the Connections”
What is it?
“Making the Connections” is the Welsh Assembly Government's vision of a prosperous,sustainable, bilingual, healthier and better-educated Wales. This vision guides thetransformation of public services and delivers services of top quality in Wales.
In November 2006 the Welsh Assembly Government released “Making the Connections -Delivering Beyond Boundaries: Transforming Public Services in Wales”. This document furtherdevelops the vision and incorporates the Assembly’s response to the Beecham review ofLocal Service delivery which took place in July 2006.
There are five main themes detailed in the report, each supported by a number of key actions.The themes are summarised below:
● Putting citizens first - public service organisations must be more ambitious aboutinvolving citizens and engaging them in the design, delivery and improvement of publicservices. Services must be designed to meet the needs of all citizens and there must becore principles for customer service, and clear and transparent access to redress.
● Working together to deliver - local service organisations will begin setting up LocalService Boards (LSBs see below) in 2007-08. These will grow out of the existingcommunity strategy partnerships but they will focus on action and joint delivery as wellas joint planning. Local Service Boards are not new organisations, but local leadershipteams, pulling together all the partners to agree joint actions to achieve better outcomesfor citizens where this depends on working across organisational boundaries. Boardswill have a direct relationship with the Welsh Assembly Government, through Ministersand senior officials.
● World class workforce - we must engage the workforce in public service improvementand harness the energy and enthusiasm that is available in abundance to deliverexcellent services. We must develop and equip our workforce with the skills to do theirjobs - and to lead - effectively.
● Better value for the Welsh pound - the good start which has been made on theefficiency agenda will be sustained - with still faster progress made on developingshared services and releasing resources to the frontline.
● Driving the change: government, resources and performance - implementing theagenda will mean significant change for the Welsh Assembly Government. Building ontheir Spatial Plan roles, Ministers will take on a geographical area responsibility foroverseeing the Assembly Government's engagement with Local Service Boardsalongside their established service portfolios.
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What is happening in Swansea?
Overall progress
During 2006 the Wales Audit Office undertook a national study that sought to identify theprogress each Local Authority was making in responding to the “Making the Connections”agenda. The study focused on four main areas:
● working together as the Welsh public service,
● putting citizens at the centre - customer service,
● putting citizens at the centre - public engagement, and
● preparing the workforce.
In terms of our overall progress against the agenda, the following conclusion was drawn;‘The Council is currently making adequate progress in implementing the “Making theConnections” agenda with the potential for step change in the near future’.
There will be additional studies undertaken this year and in following years to further assessthe Council’s progress against this important agenda.
Financial targets and efficiency gains
In “Making the Connections”, WAG has targeted £600 million improvements in the value formoney provided by the major public bodies by 2010. This figure equates to 5% of currenttotal public sector investment. In broad terms it means 1% per annum for 5 years with anexpectation that half the value will be achieved by 2008.
The aim is to achieve these financial targets through efficiency savings, cost reductionsand service improvements. Typically, this is expected to be delivered through:
● smarter procurement,
● streamlining support functions,
● shaping services more effectively to meet public need, and
● making better use of the time, skills and expertise of staff.
Actions to achieve efficiency gains
As part of this Council’s medium term financial planning regime, services are taskedwith meeting stringent budget requirements and efficiency gains. Efficiency gains arebeing delivered in a number of ways, some of the activities and programmes involved indelivering these improvements are detailed below.
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●
Over the past year, the Council’s strategic procurement function has continued to work withpartners and suppliers in delivering best value in the purchase of goods and services.
A more strategic and corporate approach to procurement activities is being adopted.An extensive spend analysis has been concluded with the objective of achieving better valuefor money. A review of contract procedure rules and operational systems has allowed greaterflexibility in procurement procedures. The introduction of the i-Siop electronic orderingsystem, through e-Government, will deliver efficiencies in the ordering and paymentprocess and provide improved management information.
The Council continues to make procurement opportunities more accessible to localbusinesses and is keen to develop the active local delivery of the Assembly’s opening doorscharter. To this end, procurement staff have regularly supported the work of the BusinessCentre with a series of successful, well-received courses to local businesses on how totender for the Council’s contracts. Work has also continued on delivering an extensivecontract management training programme across all service areas, ensuring staff are betterplaced to manage their department’s budgets. A sustainable procurement course is currentlybeing developed for delivery during 2007/08.
The Council has actively supported several collaborative approaches to procurement inpartnership with the whole of the Welsh public sector and also continues to support theestablished Welsh Purchasing Consortium (WPC). The recently let all Wales contracts of tyresfor fleet vehicles and schools IT equipment have proven especially beneficial. By committingto all Wales contracts and WPC contracts, the cost of purchases are being reduced and costsavings achieved through buying in partnership.
The Council is also committed to corporate contracts where suitable national frameworks donot exist. Two specific examples of recently advertised corporate framework agreements arethe taxi contract (mainly home to school and social care transport for people with specialneeds), and the employment agency contract (used when the Council has need to coverplanned short-term vacancies e.g. maternity leave etc.). The procurement process for thesetwo frameworks will be completed by Autumn 2007.
Strategic procurement is seen as key to the Council’s drive for increasing efficiency andachieving best value with all contracts. Work will continue over the next year in restructuringthe corporate procurement service, which will assist in further developing the use of corporatecontracts, maintain probity and ensure sustainability in all our procurement processes.
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●
The Council’s e-Government Programme began in 2006 to help the Council meet thefollowing corporate aims:
● Operate as one organisation.
● Improve, through the e-Government Programme, the efficiency and effectiveness ofCouncil services.
Within a year of starting this ambitious ten year programme, the Council has achievedthe following:
● Replacement of over 30 IT systems with a single corporate system. Many of thesesystems used outdated technology and were approaching the end of their supportedlife. A single system can be more efficiently supported, simplifies training for and use byour employees and provides standardised information and reporting across theorganisation and corporately.
● For the first time, the Council has a single HR database, which will enable us in duecourse to better support our employees, to monitor training and accreditation and tomanage attendance performance and recruitment going forward.
Over the next 6 to 12 months, the e-Government Programme will be delivering furtherprojects to realise the benefits the Council can achieve from this important investment.Projects include:
● The implementation of a new payroll, integrated with the HR system, which will simplifythe Council’s current payroll processing, enabling us to operate 11 payrolls rather thanthe 22 currently in place.
● A Service Improvement project which will support the Council’s objective of ContinuousImprovement, with business process re-engineering optimising use of the systemsdelivered by the e-Government Programme to ensure efficiency, economy andeffectiveness of service delivery.
● A Purchasing Development project which will extend the use of online buying to moregoods and services, develop an improved network of buyers and expand the use ofpurchasing cards.
The original budget plan for 2006/07 provided for e-Government efficiency savings of£711,000. Whilst this figure was revised to £132,000 in February 2007 it is still the aim ofthe Council to maximise the level of efficiency savings originally envisaged. In February 2007the budget plan for 2007/08 agreed by Council included e-Government Programme savingsof £1.2m.
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●
‘Contact Swansea’ is the banner under which the Council will make many of the servicesit delivers to the public more accessible. Tangible signs of Contact Swansea are alreadyapparent in improvements to the Council's website (www.swansea.gov.uk), which is beingredesigned for launch later in the year, providing more information about services in an easyto use FAQ system and an information streaming service which will provide informationtailored to the customer.
Shortly, the Council will be launching a ‘Where's My Nearest’ service, accompanied by onlinemaps and another development will see online forms replacing the current system wherebyforms have to be downloaded, printed and sent back.
The most visible sign of Contact Swansea progress will be the Contact Centre, opening inCounty Hall as part of the new Civic Centre. The Contact Centre will handle a wide range ofenquiries and over time will become the focal point for face-to-face contact with the Council.Proposals are developed for a corporate call centre to handle customer contact viathe telephone.
There is no doubt that Swansea’s approach meets the central government agenda and theobjectives of the “Making the Connections” agenda. Equally important, it will improve andstreamline the way we deliver frontline services.
●
Vehicle Monitoring - the introduction of a vehicle tracking system has enabled the Councilto make informed decisions based on accurate and detailed reports on vehicle utilisation.The initiative has delivered efficiency gains by vehicle rationalisation and improved timemanagement and productivity.
Rationalisation of Pool Cars - by taking a corporate view of pool vehicles the Council hasbeen able to identify opportunities for shared use resulting in a reduction of a number ofvehicles, encouraging more effective and efficient use of resources.
Review of Corporate Fleet - has identified the potential for savings, moving vehicles fromshort term arrangements and undertaken a procurement exercise to facilitate moreeconomical and flexible terms.
The Council have procured 95/5 mix bio-diesel and introduced this for fleet use at costneutral, thereby reducing our reliance on more expensive dual fuel vehicles to meet ourenvironmental objectives.
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●
Swansea has already restructured its Human Resources, Payroll, Finance and Procurementfunctions, bringing together these support functions as part of the shared services agenda.Other support functions across the Chief Executive’s Department continue to streamline andreduce the overall cost burden to the front-line services. Over the next few months ongoingservice improvement work, undertaken as part of the Council’s e-Government programme,will continue to identify areas where existing systems and processes can be betterstreamlined, providing efficiency gains.
The Council does not and cannot operate in isolation in the delivery of all its services.We work with a large number of partners from the public, private and voluntary sectors.
Over the past few years much work has been done to ‘map out’ all the partnerships theCouncil is involved in, these range from major strategic partnerships that support the keythemes of the Community Strategy through to numerous smaller formal and informalpartnerships or working groups.
This year the Council has facilitated a robust review of the Health Challenge SwanseaPartnership suggesting new project and programme management arrangements to helpsupport the work of the partnership. The review, when complete, will form the basis ofa process of ongoing reviews of the Council’s other strategic partnerships.
Partnerships and collaborative working is also at the heart of the “Making the Connections”Agenda. The Council is part of many partnerships and joint working arrangements, includingthe following, although this list is not exhaustive.
Strategic Partnerships
● Better Swansea Partnership
● Health Challenge Swansea Partnership
● Swansea Learning Partnership
● Children and Young People Executive Board
● Swansea Economic Regeneration Partnership
● Swansea Environment Partnership
● Safer Swansea Partnership
More detail on these and key actions, etc. can be found in Chapter 2.
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Examples of other Partnerships
● South West Wales Economic Forum - established to promote the economic growthof South West Wales.
● City Centre Partnership - public and private partnership focussed on the developmentof Swansea as a premier destination and a vibrant place to shop, live, work and visit.
● Swansea Council for Voluntary Services - The umbrella organisation for voluntaryactivity throughout the City & County of Swansea.
● SWWITCH - the South West Wales Integrated Transport Consortium - a formalalliance between the four Unitary Authorities in South West Wales. It is one of fourWelsh transport consortia supported by the Welsh Assembly Government and is workingto develop strategic transport policies, infrastructure, improvements and changepeoples' attitudes to transport.
● Contact Swansea - the development of a Service Agreement between Swanseaand Cardiff Councils to deliver a Customer Relationship Management (CRM) systemand business improvement for the benefit of the customers of the City & Countyof Swansea.
Joint Working Arrangements
● Joint Resilience Unit - operating jointly with Neath Port Talbot County BoroughCouncil, the unit ensures both Councils comply with statutory duties laid out within theCivil Contingencies Act (2004), etc.
● West Glamorgan Joint Childcare Legal Team - established in November 2002, itsaim is to provide an accessible, efficient, cost effective and professional legal service tothe Social Services Departments of three Councils (Swansea, NPT and Bridgend), inmatters of child care and child protection.
● West Glamorgan Archive Service - joint service operated with Neath Port TalbotCounty Borough Council to locate, preserve and make accessible documents relatingto all aspects of the history of the West Glamorgan area.
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“Making the Connections” Improvement Fund
The “Making the Connections” Improvement Fund (the Fund) aims to encourage improvedpublic services in Wales by supporting greater collaboration across the public sector.It does this by providing pump-priming funding towards costs associated with developingimprovement proposals by strategic partnerships. The Fund is intended to help projects thatstimulate change that lead to significant improvement in public services for the benefit of thecitizen, some of the key objectives include;
● delivering improved public services in line with the Welsh Assembly Government’s“Making the Connections” agenda,
● addressing key barriers currently preventing improvements being made topublic services,
● encouraging collaboration between bodies,
● producing benefits that can be replicated and applied more widely across the publicservice in Wales, and
● encouraging dissemination of lessons learnt and best practice.
A total of £9 million is available over 3 years. In the first year, the Council, in partnership witha number of other Local Authorities/organisations, was involved in a number of projectssupported by this funding. The projects included;
● Out of hours shared services - to investigate the potential for the provision of amulti-agency, cross boundary out of hours provision for essential services.
● Education Making Connections - to investigate ways in which regional working canbe adopted to provide better services, initially within the education system,e.g. professional training and foundation subject support.
● ‘Improvements through collaboration’ Project - this involved a bid to appoint a projectmanager to explore the opportunities for regional collaborative commissioning and thedevelopment of a costing tool for high cost learning disabilities/mental health socialcare packages.
● Shared centre for Legal Services - led by the University of Swansea this project soughtto build on an existing arrangement of shared legal services that currently exist byextending the number of authorities included and the remit of the arrangement.
● Welsh Purchasing Consortium - to identify the opportunities for expanding the existingWelsh Purchasing Consortium to all Local Authorities in Wales and consider theextension to other areas of the Welsh Public Sector. Some of these projects are nowsubmitting bids for further funding streams that enable them to develop advancedbusiness cases.
This year (the second year of the fund) the Council is part of a number of partnershipproposals that focus on developing public engagement and involvement. More details onthe Improvement Fund, as well as details on the latest projects can be found at:
http://new.wales.gov.uk/about/strategy/makingtheconnections/improvementfund/?lang=en
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Chapter 2
“Ambition is Critical” -Swansea’s Community Strategy
Vision for Swansea
The Community Strategy shows how everyone is working together to make Swansea a betterplace and sets out the long term Vision for Swansea:
By 2020 Swansea will be a distinctive European City● A city that compares with the best
● A city that invests in the future
● A city where everyone matters
● A city that values its culture and heritage
As well as providing a long term ambition for Swansea this vision establishes five StrategicThemes (see below) and three key cross cutting issues which are Sustainable Development;Social Inclusion/Anti Poverty; Culture and Heritage. The strategy sets out how the 2020 visioncan be achieved by focusing on the strategic themes and cross-cutting issues.
The Five Strategic Themes
“Ambition is Critical” also maps out how the key partnerships and plans contribute to thisvision through five community planning themes. Key actions for each of the themes for 2007are listed below:
Health andWellbeing
Health ChallengeSwanseaPartnership
Health, SocialCare andWellbeingStrategy
The partnership is currentlyfinalising its third annualaction plan.
Similarly to previous years thiswill set out actions designed toprevent ill health, develop primaryand community services ensuringpeople can be treated as close tohome as possible, rebalancingsecondary care, promotingre-enablement, improving the
Theme Partnership Plan Action
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protection of vulnerable peopleand reducing inequalities.
The partnership will also belooking at how social care servicesfor older people, mental healthservices and hospital andcommunity services can bereshaped in Swansea ensuringwe provide the most appropriateservice.
Learning Swansea LearningPartnership
Swansea LearningPolicy & Strategy
The Swansea LearningPartnership has identified thefollowing key actions;
● Reducing the number ofyoung people not in education,employment or training (NEET).
● Improving the level of basicskills amongst all ages,
● Increasing workforcedevelopment and employerengagement and the need toprovide employability skills,
● Ensure all age opportunitiesfor enterprise, entrepreneurship,innovation and creativity anddevelop the higher level skillsnecessary for a knowledgesociety,
● Develop innovative approachesso that the take up of technologyand science is increased,
● Develop higher levelmanagement and leadershipskills.
Theme Partnership Plan Action
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Prosperity SwanseaEconomicRegenerationPartnership
EconomicRegenerationStrategy
The Swansea EconomicRegeneration Partnership hasidentified the following key actions;
● Review existing and pipelineeconomic regenerationprogrammes in Swansearelevant to the strategic aimsand themes of Swansea 2020,
● Further scope the feasibilityof and progress newtransformational ideaspresented in Swansea 2020,
● Integrate other relevantregeneration strategies withSwansea 2020,
● Following the above, completea detailed action plan andprioritisation of activitiesrequired to implementSwansea 2020 and progressimplementation,
● Develop a framework to monitorand evaluate implementationactivity.
Environment SwanseaEnvironmentPartnership
Time to Change -Swansea’sEnvironmentStrategy
The Swansea EnvironmentPartnership has identified thefollowing key actions;
● The Earth from the Airexhibition and a range of linkedevents held in Swansea inJune/July 2007,
● Interim report on theEnvironment Strategy progressand an update of the ActionPlan to be prepared by endof 2007,
● Sustainable Swansea initiativeto deliver a further programmeof work to support aims to makeSwansea a more sustainablecity and county.
Theme Partnership Plan Action
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The Better Swansea Partnership
Making sure that everyone can work together to achieve the vision for Swansea is thechallenge for the Better Swansea Partnership. This partnership includes Swansea’s keyagencies and provides them with the opportunity to work together better. Year on year theBetter Swansea Partnership gathers ideas, reviews progress and takes practical steps towardsachieving a better Swansea. The strategic objectives of the Better Swansea Partnership are to:
● Lead the achievements of the shared 2020 vision through Swansea’s strategic partnerships,
● Deliver better public services through joint working between key agencies to take onboard “Making the Connections”,
● Tackle cross cutting issues that affect our communities through a co-ordinated andstrategic approach,
● Engage all communities, agencies and sectors in the future strategic developmentof Swansea.
CommunitySafety
Safer SwanseaPartnership
Crime ReductionStrategy
The Safer Swansea Partnershiphas identified the following keyactions;
● Reducing the fear of crime -the partnership will link in withresearch officers to carry outspecific surveys on fear ofcrime in Swansea,
● Achieving challenging crimereduction targets in key areas -partners will continue to meetregularly, share information,highlight particular areas ofconcern and work togetherto tackle the priority issues,
● Mainstreaming successfulinitiatives especially in the fieldsof auto crime, violent crime -A city-wide awareness campaignon auto crime will be launched.The partnership will continuewith initiatives such as taximarshals, plastic glasses,handing out water, fixed penaltynotices and more during busynights in the city centre.
Theme Partnership Plan Action
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Better Swansea Partnership Action Plan
The Better Swansea Partnership, which is the overarching group for Swansea, decided uponit’s priorities for the year 2006/2007 in April 2006. The priorities, which are listed in theCommunity Strategy Update 2006, are delivered through;
● Better Swansea Partnership Strategic Workshops: These sessions focus on keystrategic issues and seek to find practical solutions through a cross agency approach,
● Better Swansea Briefing: This strategic briefing note is produced bi-monthly to keeppeople informed of the latest developments in the strategic themes, cross-cutting issuesand associated policy areas,
● Better Swansea Policy Task Group: This is a group of policy and strategyco-ordinators who work to find solutions to shared issues of concern.
● Better Swansea Stakeholder Forum: This is a group of that includes a range of interestgroups including community groups, networks and forums. Its aim is to involve thesestakeholders in policy and strategy development.
The table below details some of the progress against specific actions achieved through theBetter Swansea Partnership, this information was updated in March 2007.
Better SwanseaPartnership StrategicWorkshops
Delivery Performance 06/07
6 strategic workshops held:
● City Centre ● Regional Transport Plan
● Children Act ● Older Peoples Project
● Knowledge Economy ● Local Service Board
Better Swansea Briefing 6 briefings produced and circulated
Better Swansea PolicyTask Group
6 Reports produced following workshops:
● Welsh Assembly Overview / Work Programme
● Implementation ● Outcomes
● Governance ● Citizen Centred Services
● Local Service Board
Membership of the group now includes Children & YoungPeople and Older People policy co-ordinators.
Better SwanseaStakeholder Forum
2 forums held in 2006/07. Topics addressed:
● Children Act ● Regional Transport Plan
● Knowledge Economy ● Local Service Board
The production of the 2007 update of “Ambition is Critical - Swansea’s Community Strategy”has also been overseen by the Better Swansea Partnership.
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Better Swansea Partnership Priorities
The Priorities for the Better Swansea Partnership for 2007/08 are set out in the CommunityStrategy Update for 2007. Crucially the Better Swansea Partnership needs to prepare for theestablishment of Swansea’s Local Service Board, Swansea Local Service Agreement andPlan Rationalisation.
By 2010 the Welsh Assembly Government requires that every local area has a Local ServiceBoard. The role and remit of Local Service Boards is set out in “Making the Connections -Local Service Boards in Wales - a prospectus for the first phase 2007-2008”. Local ServicesBoards are designed to strengthen local public service leadership so that it can tacklefundamental and unmet challenges from a citizen, not a sector, perspective. Local ServiceAgreements will set out priorities that have been agreed by local partners and the WelshAssembly Government.
Plan Rationalisation, which is the reduction of the number of plans that the Council andits partners are required to produce by law to just 4 plans: the Community Strategy, theHealth, Social Care and Wellbeing Strategy, the Children and Young People’s Plan and theLocal Development Plan. This is a Welsh Assembley Government initiative to reduce theburden on Local Authorities in terms of the number of statutory plans required by theAssembly.
Developments for 2007/2008
This year sees the Better Swansea Partnership dedicating a large amount of it’s workprogramme to preparing to take on the role of Swansea’s Local Service Board.
Priority for Action:
● Work to prepare for the introduction of Local Service Boards in 2008.
● Work towards agreeing local priorities for inclusion in the Local Service Agreement.
● Support the development of key policies and strategies to ensure a consistent andjoined up approach.
● Ensure that major new strategies and policies take account of and support local leadersin communities.
● Keep everyone informed of new developments and opportunities.
● Work to prepare for Plan Rationalisation in 2009.
● Integrate plans for Children & Young People and Older People within the CommunityStrategy.
● Support the development of national and regional policy initiatives such as Wales SpatialPlan and the “Making the Connections” initiatives.
● Promote the role of local community leaders in service delivery.
● Promote equality and social justice in service delivery to eliminate discrimination andtreat everyone fairly accordingly to their needs.
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● Promote a citizen centred approach that promotes customer satisfaction withpublic services.
● Engage stakeholders in the development and delivery of key strategies and initiatives.
● Effectively support the voluntary and business sectors to contribute to deliveringthe vision.
● Develop a co-ordinated approach to engaging local communities across all ofSwansea’s service providers and partnerships.
“Ambition is Critical - Making a Better Swansea” and the Community Strategy Update 2007are available from the Community Strategies Team who can be contacted on 01792 636292,or via E-mail at: [email protected]
You can also visit the Better Swansea Partnership’s web-pages at: www.swansea.gov.uk/bsp
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Chapter 3
The Council’s Aims and Ambitions
Planning for the Future
Meeting the needs of approximately 230,000 residents and approximately 100,000households is a complex and often difficult task for the Council. Add to this the large numberof businesses operating in and the high number of visitors and tourists who visit Swansea,then it is easy to understand why the Council needs to continually review and update itsplans for the future.
User and customer expectations are constantly changing. We all expect better services,better access to services and prompt responses to our demands. The Council is no differentto any other service providers in this respect. In addition, the Council must also ensure that itmeets its statutory obligations and comply with the requirements of central government,Welsh Assembly Government, the Community Plan and associated agencies responsible forensuring that the Council operates efficiently and effectively.
Balancing these demands against a budget which is mainly financed from GovernmentGrants, Council Tax and other income requires all Councils including this one to be prudentabout how it plans and manages services and the associated costs of these. Careful planningof services is a key element.
Over the years, this Council has developed its financial and service planning methods to tryand ensure that expectations are met where it is economic to do so. Each year the Councilreviews its main objectives and examines budget implications before deciding what can beafforded and what cannot. An integral part of this process is called “Risk Assessment” wherethe risks facing the Council and its services are assessed and prioritised. More details aboutthis process can be found in Chapter 5.
Service Plans are then developed (building from previous plans where appropriate) which inturn are used by managers and employees to ensure that actions are aimed at achievingtargets and delivering efficient and effective services. Service Plans are constantly reviewedand adapted to ensure that they meet the variety of needs and obligations. In addition,performance appraisals are conducted throughout the Council and these link back to theService Plans. This review and adaptation is an integral part of the Council’s Service Planningprocess which starts with the review and development of the Corporate Plan.
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The Corporate Plan
The Corporate Plan provides an overview of the Council’s Aims and Objectives and sets thescene within which all services operate. Operating over a 4 year period, the current CorporatePlan for 2004/08 (“Better Service, Better Performance”) is now almost through its life cycle.It is reviewed annually and following a major review at the end of its second year, a numberof changes were made. These changes were aimed at:
● Confirming the direction of the Council.
● Redefining some key objectives.
● Providing greater clarity around objectives and success measures.
● Laying out a set of Under-pinning principles which inform all our actions and services.
In developing the changes to the Corporate Plan, the views of users, residents andemployees were received and taken into account. Indeed, surveys with members of the publichave helped to confirm that the revisions to the Plan better reflected what the public wantedand expected of the Council.
Work has now begun in preparation for delivering a new Corporate Plan in 2008, this willdetail a revised and probably reduced set of priorities and will more than likely still have afour-year focus, taking the Council forward to 2012. In developing the new plan, consultationwith residents, users and employees will be crucial, as well as the consideration of nationaland local agendas.
The 2004-08 Corporate Plan contains:
● The Council’s Mission - the long term aspirations for the Council.
● Over-riding Aims - which impact on all services provided.
● Strategic Themes - which describe the 5 main aspects that this Council wishesto develop and concentrate on.
● Corporate Priorities - to provide detail for each of the Strategic Themes
● Measures of success - targets to be met to deliver improvements in services.
● Under-pinning principles - which guide and inform all actions and services acrossthe Council
These are detailed in the following pages.
Mission
This has remained unchanged and is:
This Council will provide services that are amongst the best in the UK and will lead theachievement of the Vision for Swansea.
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Over-riding Aims
An additional aim has been added to reflect the Council’s widely publicised e-Governmentprogramme. The over-riding aims are:
● Provide services that are within the top 25% of comparable UK unitary authorities.
● Improve customer satisfaction across the board.
● Operate as one organisation.
● Lead the community and engage with other organisations.
● Improve, through the e-Government Programme, the efficiency and effectiveness ofCouncil services.
Strategic Themes, Corporate Prioritiesand Measuring Success
To help service users, residents and our own employees to have a clearer picture of themain and important areas of work that this Council needs to concentrate on, this is defined byfive strategic themes. These themes also mirror those contained within the Community Planfor Swansea.
For each of the Strategic Themes, the Council has defined a small number of CorporatePriorities. These have refined those priorities contained in the original Corporate Plan toensure that they are relevant and achievable.
Each Corporate Priority has a number of high level deliverables or targets to be achievedwhich will be used to measure the success of the actions being taken.
The following provides the detail of the Corporate Priorities and Measures of Success foreach of the five Strategic Themes:
Community
Strategic Theme Meaning
Helping communities in Swansea to develop and prosper.
1. Maintain and developlocal, affordable andaccessible Culturalactivities andopportunities
Corporate Priority Measuring Success
● Provide a new Central Library and Archive Centre within thenew Civic Centre by March 2008.
● Maintain and develop Cultural venues to achieve highcustomer satisfaction ratings (i.e. attain 85% satisfaction).
● Develop & Implement a new Arts Strategy for Swansea byApril 2008.
● Redevelopment of the Glynn Vivian Art Gallery by 2010.
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2. Lead theregeneration oflocal communities.
Corporate Priority Measuring Success
● Increase the use of community centres among localResidents.
● Encourage the engagement of volunteers and support theirparticipation in their community.
● Commence marketing of vetch field site by November 2007.
● Deliver the Welsh Assembly Governments Communities Firstprogramme in our designated communities.
● Develop an inclusive and comprehensive CommunityRegeneration Strategy - by February 2008.
3. Improvehousing stock
● Work towards achieving the Wales Housing Quality Standard.
4. Improveopportunities forChildren & YoungPeople to ensure apositive take up ofentitlements andservices
● Increase the percentage of contacts made with childrenand young people and the amount of work with them.
● Increase the number of young people participating inthe community.
● Increase the number of available accredited play-schemeshours.
● Deliver the Active Young People Action Plan as part of theSwansea Climbing Higher Strategy “More People MoreActive More Often” by March 2008.
● Working with more young people to support theirengagement both with and within the community.
5. Achieve, with ourpartners, crimereduction.
● Produce an Annual Report outlining progress on meeting allagreed Home Office targets relating to Community Safety.
● By Autumn 2007, identify and deliver an Annual Action Planin collaboration with Partners focused on reducing crime(as identified in negotiated targets with Home Office/WelshAssembly Govt.), reducing the fear of crime and identifyingexternal funding for crime and disorder purposes andensuring it is used appropriately and consistently.
● Review the Community Safety Strategy by Autumn 2007.
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Environment
Strategic Theme Meaning
Safeguarding and improving Swansea’s environment for all.
1. Develop andimplement anintegrated WasteManagementSolution.
Corporate Priority Measuring Success
● Increase recycling to 22% of all waste.
● Increase composting to 10% of all waste.
● Proceed to the Invitation to Negotiate stage of theprocurement of a sustainable residual wastetreatment solution.
2. Implement anintegrated transportprogramme with afocus on publictransport.
● Commence the development of a modern, safe and attractivebus interchange at the Quadrant.
● Introduce bus priority at Morriston, Fabian Way and Landore.
● Complete the infrastructure for Phase 1 of the SwanseaMetro project.
3. Safeguard andimprove the quality ofour built and naturalenvironment.
● Adopt and implement a Unitary Development Plan to controlfuture land use.
● Improve the time taken to determine planning applicationsto 70% of all applications within 8 weeks.
● Secure funding and support for the continuation anddevelopment of the Sustainable Swansea initiative and amajor ‘Futures Festival’.
● Publicise and implement the AONB Management Plan andthe Local Biodiversity Action Plan.
● Maintain the number of nationally recognised and acclaimedQuality/Environmental awards for Parks, Beaches and OpenSpaces - 18 awards by 2008/09.
4. Protect theconsumer througha proactive regimebased on risk.
● Ensure all statutory standards are met in relation to all highrisk activities.
● Prepare for implementation of the Gambling Act.
● Extend the taxi marshalling scheme.
● Respond to imminent dangerous structures on the same day.
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Learning
Strategic Theme Meaning
Providing high quality education and training in support of socialand economic wellbeing
1. Improve schoolperformance.
Corporate Priority Measuring Success
● Increase the percentage of pupils achieving:
- 5 A*-C grades to 52.7% by 2008.
- Core Subject Indicator at Key Stage 2 to 74% in 2008.
- Core Subject Indicator at Key Stage 3 to 58% in 2008.
● Achieve attendance rates of 90.15% for secondary schoolsand 92% for primary schools in 2008.
● To further develop the Children’s University which accreditout-of-hours learning for children and young people over thenext two years.
2. Improve the overallquality of educationalprovision of schoolsand their buildings.
● To open a specialist teaching facility for pupils withhigh functioning autistic spectrum disorder and Asperger’sSyndrome in September 2007 with additional planned placesavailable in September 2008.
● Open at West Cross site a 1.5 form entry Welsh mediumschool by September 2008.
● Survey the condition of all schools and establishimprovement plans.
● Develop the Assembly Government’s “Flying Start” initiativeproviding for very young children over the next two years.
3. Improve thequality and rangeof opportunitiesfor education andtraining for all.
● Secure “Work Base Learning” contracts from WAG to enablea minimum number of starts per year.
● Increase percentage of learners leaving Employment Trainingwith a positive outcome to 76% by 2008/2009.
● Using the new all aged Work Based learning programme,increase take up of vocational learning from 25 to 200by 2009.
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Health & wellbeing
Strategic Theme Meaning
Helping all residents, and supporting communities to takeresponsibility for and improve their own health and wellbeing.
1. Support disabled andelderly people to liveindependent lives.
Corporate Priority Measuring Success
● Expand the range and availability of public information aboutsocial services to assist service users to make informedchoices and promote personal responsibility.
● Improve the process with which assessments are carried outand support is arranged and provided.
● Support more people to live at home by maximising theprovision of appropriate equipment.
● Monitor the number of people who are supported to arrangeand manage their own care by means of Direct Payments.
● To implement a programme of change for Older People’sServices to enable developments that better reflect serviceuser need and policy direction.
● Deliver appropriate care packages to reduce delays forpeople leaving hospital.
● Enable more eligible people to remain in their homes longerby allocating Disabled Facility Grants to install appropriateadaptations.
2. Protect vulnerableadults and children.
● Recruit 6 more foster carers each year to supportvulnerable children.
● Establish a well functioning Local SafeguardingChildren’s Board.
3. Encouragehealthy lifestylesand personalresponsibilityfor health andwellbeing.
● Increase the number of visits to Culture & Tourism venues /services (i.e. 1% increase).
● Deliver the Climbing Higher Strategy and Action Plan“More People More Active More Often” by March 2008.
● Provide new exercise opportunities for people aged 50 andover to reduce the incidence of falls and promote physicaland psychological wellbeing.
● Healthy Directions to provide targeted health informationand organise events focusing on ‘nutrition and physicalactivity’ enabling people to explore new health relatedopportunities.
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Prosperity
Strategic Theme Meaning
Helping Swansea to become a prosperous and internationallyrecognised European City.
1. Work with partnersto regenerate theCity Centre.
Corporate Priority Measuring Success
● Produce City Centre Partnership Action Plan bySeptember 2007.
● Deliver new Swansea Leisure Centre by January 2008.
● Complete the city centre core enhancements project toimprove the environment in the retail heart of the city byJune 2008.
● Commence works to improve Swansea Market’s entranceways by July 2007.
● Commence construction of the new Princess Way retailscheme during July 2008.
● Select preferred developer for the St David’s/Quadrant andPaxton Street regeneration scheme in December 2007.
● Establish a joint venture with the Welsh Assembly for thedelivery of the City Centre Strategic Framework and agreea 5 year business plan by December 2007.
2. Sustain thedevelopment of theKnowledge Economyin Swansea.
● Finalise Knowledge Economy Strategy & Action Plan forSwansea Bay and Western Valleys by July 2007 & set updelivery body to implement actions by December 2007.
3. Help to increase thenumber of people inemployment acrossSwansea.
● Support the activities of the Swansea RegenerationPartnership and its delivery teams to deliver Swansea’sEconomic Regeneration Strategy - “Swansea 2020”.
● Lead on European Structural Funds and set up a crosscouncil Convergence Group by June 2007.
4. Extend supportand promoteopportunitiesto encourageentrepreneurship.
● Help to create 150 new businesses by the end ofMarch 2008.
● Identify sub-regional enterprise actions with partnersby March 2008.
● Support the development of 25 new and existing socialEnterprises by 2008.
● Deliver a programme of advice and support to thebusiness community encompassing pre and post startsupport including ICT and inter-trading activity both homeand abroad during 2007/08.
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Supporting Service Delivery
The Council and all its services are committed to ensuring excellent service delivery.This can only be achieved if the support services and functions are of a high standard.
This Council’s Support Services and functions are provided by the following service areas:
● Human Resources
● Information and Customer Services
● Corporate Property
● Strategic Projects
● Performance & Strategic Planning
● Legal
● Strategic Procurement
● Budgets and Grants
● Finance Services
● Communications.
The table below sets out a range of Key Priorities for these support services and identifiesthose services that are engaged in achieving these priorities.
5. Develop and leadthe implementationof a Tourism Strategyfor the City & Countyof Swansea area.
Corporate Priority Measuring Success
● Implement, monitor & review of Tourism Strategy and itsaction plan - rollout from April 2007 until 2012.
● Contribute to Wales Spatial Planning Process - Leisure /Culture / Heritage / Tourism themes during 2007/08.
● Produce a Strategic Events Strategy to help raise the Cityprofile by April 2008.
Improving access to services throughContact Swansea
This includes the development and deliveryof the Contact Centre in the Civic Centre todeliver streamlined and effective customercontact across all services.
Corporate Priority Measuring Success
● Open new Contact Centre (as part of theCivic Centre) in September 2007 to dealwith face to face public enquiries.
● Open new corporate Call Centre tobe launched in 2008 to deal withtelephone enquiries.
● Increase usage of the corporate websiteto provide information and accessto services.
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Continue to improve our integratedcorporate, performance and financialmanagement with a focus onTop.Performance2008.
This includes the further development ofintegrated corporate and financial planningapproaches linked to robust performancemanagement.
Corporate Priority Measuring Success
● Continue to increase the percentageof performance indicators showingimprovement.
● Publish medium term Financial Strategywith clear links to the delivery ofCorporate Priorities.
Achieve effective corporate and strategicmanagement of assets.
Relating to the property and land inthe Council’s ownership, this includesmaking best use of operational buildingsand ensuring improved rates of return fromthe wider property portfolio.
● Programme of challenging service basedAsset Management Plans to ensure bestfit between operational assets andservice need.
● Implement disposal programme tosupport the wider Capital programme.
● Challenging targets relating to improvedrevenue generation from non operationalassets.
● New Corporate Asset ManagementIT system.
Improve the capability and efficiency ofour workforce through modern workingpractices, training and developmentof staff, improved project management,investment in technology and attainmentof Investor in People standards.
The Council’s workforce is its biggest asset.Ensuring that they are equipped to delivertheir roles efficiently and effectively is a keyissue for all services with Support Servicesproviding the mechanisms to do this.
● Complete the Pay & Grading Reviewby October 2008, ensuring a fair rewardsystem is in place for all employees.
● Complete a review of terms andconditions and policies by March 2008to ensure that the Council is embracingmodern and efficient working practices.
● Continue to raise the number ofemployees covered by the InvestorsIn People Standard.
Improve the efficiency of the Councilthrough improved business processes,streamlining services and investment innew “back office” corporate InformationTechnology systems.
As a large and complex organisation,continual investment in procedures andsystems is required to ensure that theCouncil is fit for purpose and to meet thedemands of the 21st century.
● Complete the implementation of the new‘back office’ IT System by April 2008.
● Deliver efficiencies through improvedpurchasing and procurement of goodsand services using new systems andbusiness processes.
● Deliver service improvement andefficiencies using the new systems,business processes and modern waysof working.
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Under-pinning principles
All Council services and actions are delivered and conducted according to 3 mainunder-pinning principles:
● Openness.
● Accessibility.
● Sustainability.
We demonstrate our commitment to these principles in the following ways:
Openness
● Conducting our affairs openly and honestly.
● Working with wide-ranging groups and individuals to design and improve Councilservices and activities.
● Working openly with our partner organisations to ensure the achievement ofcommon goals.
Activities supporting this principle include:
● Ensuring that all public meetings and their minutes are readily available on theCouncil’s website.
● Public questions, petitions and presentations at Council.
● The cross-party members groups, the Open Swansea Group which oversees the runningof Local Democracy week each year, consult with key groups and networks and haverecently undertaken a corporate review of Community Engagement.
● A range of partnerships and forums, including the Better Swansea Partnership and theother strategic partnerships detailed in Chapter 2.
Accessibility
● Valuing all our customers and ensure that they are dealt with efficiently and courteously.
● Ensuring fair and equitable treatment for all our customers, service users and residents.
● Mainstreaming actions and policies that tackle poverty and promote social justice.
● Promote the Welsh Language and Culture.
Activities supporting this principle include:
● Customer Service Strategy and Charter, availability of Language Line and a hateand harassment incident reporting process.
● Advice and guidance on issues such as Meeting and Conference Planning for All, PublicReception Areas, Communication, etc.
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● An Access to Services Corporate Working group and publication of equality schemesand the Welsh Language scheme.
● Undertaking and publishing Equality Impact Assessments on Council functions, policiesand procedures, and annual monitoring and reports on equality and diversity areas.
● ‘Contact Swansea’ - The Contact Swansea initiative will see the establishment of aCustomer Contact Centre.
● A citizen’s panel, city centre survey, other surveys, focus groups and consultationrecorded on an information bank of consultation and engagement.
● A 50+ network with 350 participating voluntary organisations and over 800 individualswith events, workshops and focus groups taking place.
● Work with a range of working groups, voluntary organisations and forums in areasof equality, diversity and social inclusion.
Sustainability
● Ensure all our actions and policies are sustainable, by integrating economic, socialand environmental goals.
Activities supporting this principle include:
● Developing a Corporate Sustainable Development Framework to support the integrationof the sustainable development principle into the work of the Council.
● Undertaking sustainability appraisals on key policy documents.
● Identify actions to make our procurement more sustainable.
● Continue to identify ways in which performance and service planning can supportsustainable objectives.
The 5 themes outlined in the Community Plan, Corporate Plan and the Improvement Plantogether contribute towards the Council’s long term vision of Swansea. The ImprovementPlan provides information on the performance framework used to measure and analyseprogress towards this vision.
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Chapter 4
Achievements and ActionsAs a Council, we often focus on failures and problems and give little time to celebratingsuccesses. Raising our game as an organisation would be greatly assisted if we were able toensure that successes were recorded and recognised.
Each year the Council reviews its achievements from the previous year in order to help informactions for the forthcoming year. Typically, actions would involve service improvements,projects and schemes all of which are essential to the delivery of services to customers.
The purpose of this chapter is to provide an overview of some of last year’s achievementsplus a summary of the key actions for the coming year (2007/08). For ease of reading, this hasbeen expressed across the strategic themes outlined in the previous chapter.
COMMUNITY
What We Have Done
● Civic Centre - the first element of this project, the Contact Centre and new Archive& Family History Centre, has been completed on time. The Contact Centre and ArchiveService opened in September 2007.
● Museums - thanks to the imaginative exhibitions provided, Swansea Museum, theDylan Thomas Centre and the Glynn Vivian Art Gallery exceeded their combined annualvisitor target of 320,000 people by 44,261.
● Brynmill Park - the historic Bowls Pavillion in Swansea’s oldest public park has beencompletely refurbished as part of a £1.3 million restoration of the park. In addition, thenew play area has also been opened to the public.
● Grand Theatre - broke the £3 million mark in box office takings for the first time inthe theatre’s 110-year history. This represented a 7% increase in income over theprevious financial year, and means over 257,000 people used the facility during the year.
● St Thomas Library - opened this new facility as part of the new St Thomas CommunitySchool project.
● Tackling Poverty - launched the “Bridging the Policy Gap” project aimed at tacklingchild poverty. Swansea is the only local authority in Wales participating in this EuropeanUnion objective.
● Benefit take up - through our successful take up campaign we helped an extra 460Council taxpayers to claim benefit and reduce or eliminate their payments.
● Housing Improvements - committed £10 million under the annual capital programmeto undertake repairs and improvements to Council housing, which is helping us worktowards meeting the Welsh Housing Quality Standard.
What We Intend to Do
● Civic Centre - continue with the creation of the new café, exhibition space andrefurbishment of the central foyer area. This work is set to continue until the end ofJanuary 2008. The final element of the project will be completed in March 2008 is thecreation of a new Central Library located within the Civic Centre.
● Gorseinon Library - redesign and refurbish the library by the end of Autumn.
● Hazel Court Housing Complex - in partnership with Family Housing Association thisinnovative housing complex for older people is underway and due for completionby Summer 2008.
● Vetch Field - transform the Vetch Field site into a modern sustainable housingdevelopment including a state of the art community centre following the approvalof the proposal to redevelop this area.
● Canolfan Gorseinon Centre - with our partners, continue with the constructionof this new multi-purpose hall for Gorseinon residents on the former BryngwynSteelworks site.
● Brynmill Park - continue with the construction on the Discovery Centre at the parkwhich will be a focus for education relating to the wildlife of the park and includea new kiosk and toilets.
● Housing Benefit - introduce the new Local Housing Allowance scheme which willreplace the existing Housing Benefit scheme for private tenants.
● Community Regeneration Strategy - work with our partners to produce aCommunity Regeneration Strategy and action plan by early 2008 to lead theregeneration of local communities.
● Economic Equity - agree a co-ordinated action plan by Autumn 2007 to achieve theeconomic equity aims of Swansea 2020, the Economic Regeneration Strategy.
● Culture and Leisure - agree an Arts Strategy by Spring 2008 that will ensure art inthe City is maximised to its fullest potential and that the crucial role of art and cultureas a driver for regeneration is recognised. Develop a Bowls Hall by Autumn 2007 andprogress the Glynn Vivian Art Gallery re-development, which aims by 2010 to improveaccess and services and further raise the profile of the City & County of Swansea asa place to live and visit.
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● Youth Crime - in partnership with police, probation, health and education services,the Swansea Council led Youth Offending Team, in its sixth year, was named best inWales for cutting crime and reoffending. The team is also ranked second in Englandand Wales and works to prevent young people turning to crime.
● Tackling Graffiti - removed 95% of all priority graffiti within 7 days and undertook anumber of diversionary programmes, such as providing a graffiti wall, to deter peoplefrom undertaking graffiti in the first place.
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ENVIRONMENT
What We Have Done
● Recycling - continued to increase the total tonnage of municipal waste reused orrecycled from 28,432 tonnes in 2005/06 to 29,910 tonnes in 2006/07. Similarly, thetotal tonnage of municipal waste composted or treated biologically has also increasedfrom 10,808 tonnes in 2005/06 to 11,030 tonnes in 2006/07. Ensured that 100% ofall households are served by a kerbside collection of three or more recyclables.All these results put Swansea in the Top Quartile of Performance in Wales.
● Landfill Waste - continued to reduce the percentage of bio-degradable municipal wastesent to landfill from 72.87% in 2005/06 to 66.32% in 2006/07. This result puts Swanseain the Top Quartile of Performance in Wales.
● Cleanliness - purchased seven slim-line cleansing machines to provide more efficient,safe, cleaning across the whole of the city.
● Swansea Metro System - completed Stage 1 of the innovative new transportimprovement project by re-profiling the traffic flow of the city centre. Stage 2 has begunon improving Swansea’s Westway. Once complete, this should allow the introductionof the new system during late 2008.
● Roads - approved £4 million of spending on major routes within Swansea. This formspart of the current five-year programme aimed at maintaining 150km of roads and 50kmof paths.
● Transport - awarded the Most Improved Transport Local Authority in Wales at the WelshTransport Awards. This was in recognition of the three park and ride sites and theprovision of the Gower Explorer service.
● Bridges - installed the new landmark bridge over Fabian Way. In-keeping with theSail Bridge at the Marina, this new bridge will carry park and ride buses forming a newexpress route and will also form part of the Celtic cycle trail and a link for walkers.
● Litter - following collaboration between the Environment and Social Servicesdepartments established a pilot Neighbourhood Environmental Action Team (NEAT)project to provide meaningful work for adults with learning disabilities, whilst alsocleaning parts of the city and county that may not otherwise be reached. Also recruiteda team of Streetforce Officers with the power to issue fixed penalty notices for £75 foranyone dropping litter on the streets of Swansea.
● Biodiversity - taken on a Biodiversity Duty in line with new legislation which willenhance the key role the authority plays in enabling future generations to benefit from allthat is special in this area. The role builds on the council’s existing Promoting Swansea’sNatural Environment Strategy.
● Park and Ride - introduced a third park and ride service in Fforestfach which helpedincrease the number of cars using park and ride services to 267,827 during 2006/07.
● Parks, Open Spaces and Beaches - obtained 17 nationally recognised and acclaimedquality / environmental awards for parks, open spaces and beaches during 2006/07against a target of 12.
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What We Intend to Do
● City Centre Safety - investigate the introduction of new taxi ranks in the Wind Streetarea to ensure a safer environment for visitors to the area.
● New Smoking Regulations - inspect business premises to check compliance withnew Smoke Free Premises (Wales) Regulations and investigate complaints within3 working days.
● Food Safety - develop a new food law enforcement policy in line with FSA’s “NewVision” for food law enforcement.
● Waste Management - prepare an implementation plan to divert waste from landfillin line with WAG targets and also begin the process to reduce the amount ofbiodegradable waste to landfill by the expansion of the kerbside collection ofdomestic kitchen waste by composting. Continue the procurement process fora residual waste treatment solution.
● Recycling - improve recycling arrangements for citizens and businesses byintroducing a kerbside cardboard trial to domestic properties and expanding thegreen waste kerbside collection scheme.
● Planning - continue to progress toward the adoption of the Unitary DevelopmentPlan and also continue improvement of the Planning Applications Service to meetthe projected targets for the determination of major, minor, householder &other applications.
● City Centre - redevelop Quadrant Bus Station during 2008.
● Passenger Transport - complete Express Bus Routes from both Landore and FabianWay park and ride sites.
● Metro System - prepare Swansea Metro infrastructure on Westway/CityCentre/County Hall.
● School Safety - deliver existing and identify new Safe Routes To School applications.
● Highways - implement a 5-year programme of carriageway and footwayimprovement, maintenance of retaining walls and bridges and maintenance andupgrade of Traffic Signal equipment.
● Highways - investigate possibilities for securing a strategic partner for Highwayworks by April 2008.
● Road Safety - redefine the Road Safety Plan by March 2008.
● Parks, Open Spaces and Beaches - continue to progress the success in achievingnational recognised and acclaimed quality / environmental awards, including 4 GreenFlag awards during 2007/08.
● WISE-PLANS Project - the Sustainable Development Unit has been working in partnershipwith colleagues from Italy, Sweden and Spain on a 2 year European Commission part-funded project ‘WISE-PLANS’. The project enables the partners to share best practiceand develop action plans for “sustainable energy communities”. The Sustainable EnergyAction Plan (SEAP) aims to find ways of reducing the use of fossil fuels.
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LEARNING
What We Have Done
● School Attendance - attendance in secondary schools for Autumn 2005 andSummer 2006 were both up on previous years. Despite an outbreak of Influenza Bin Spring 2006 which resulted in longer than usual pupil absences due to sickness,Swansea’s secondary attendance rose from 15th to 14th out of 22 in the ranking ofWelsh authorities. Primary school attendance was maintained at 15th out of 22.The rising overall trend in attendance continues especially in the secondary sectorand amongst various initiatives, this also reflects the success of the ImprovingAttendance projects team.
● Key Stage 3 (age 14 years) - the core subject indicator (CSI), for combinedassessment for Science, Mathematics and English or Welsh 1st language, showedSwansea improving when benchmarked with other Welsh authorities.
● Learning - the Swansea Learning Policy and Strategy has been developed. It aims toincrease participation, increase attainment and achievement, improve quality andsupport sustainable development.
● Exclusions - fixed term exclusions in secondary schools are levelling out and there issome evidence to show that the number of pupils being excluded is beginning to reduceas schools and the local authority work together to find alternative measures to deal withpupils. Swansea’s ranking remains at 18th which is the highest ranking for an urbanauthority in Wales. Permanent exclusions continue to fluctuate and the number was lowthis year. Swansea remains 10th out of authorities that report statistics in Wales.
● Learners leaving Employment Training - the percentage of learners leavingEmployment Training with a positive outcome has increased from 72.1% to 82% as aresult of early delivery of key skills training for all trainees as well as other improvements.
● Child Safety - in partnership with South Wales Police, we have introduced a safe cyclinginitiative around Swansea’s primary schools delivering cycling training to children onmock roads to raise awareness of safety issues.
● St Thomas Primary School - the £6.7 million state of the art school has opened.It features a host of community facilities including a new library.
● Children’s University - developed the Children’s University, which accreditsout-of-hours learning for children and young people.
● Cleansing - introduce a new neighbourhood approach to Street cleansing -Streetscene - to use resources more efficiently and to respond more effectively tocommunities’ demands.
● Tir John Landfill Site - complete works to site to enable the recommencement oftipping of waste with a view to remediation of the whole site.
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What We Intend to Do
● Educational Achievements - we will continue to work to improve achievementat GCSE and Key Stages.
● School attendance - we will continue with the improving attendance initiative byfocusing on the Behaviour Support Plan.
● Employment Training - we will increase the percentage of those leaving EmploymentTraining with a qualification and/or another positive outcome to 71% by 2007/08.
● Penyrheol School - the rebuild of the school will begin in March 2008 with a plannedopening in September 2009.
● YGG Llwynderw School - we will begin the construction of a new £6 million Welshmedium primary school on the site of West Cross House.
● Building Maintenance - carry out various building improvement projects to addressbacklog requirements.
● Child Health - with our partners in the Health Services we will implement a Foodand Health Strategy in Swansea schools through to 2013, which puts schools at thecentre of promoting good nutrition throughout life.
● School Organisation - we will continue to formulate a strategy under a long termschool organisation and asset management programme to deal with the challengescaused by falling pupil numbers and aging school buildings.
● Welsh Education - there will be development and implementation of a WelshEducation Plan within the Welsh Education Scheme up to 2011.
● Learning - we will deliver the Swansea Learning Strategy and ensure thatpriorities are agreed, resourced and delivered and standards of achievementand attainment raised.
● Lifelong Learning - we will implement the Family Learning Programme(schools & community), implement the Basic Skills Programme and the SwanseaSkills Partnership Programme.
● Museums, Libraries and Archives - museums, libraries and archives have a vitalrole in inspiring learning across the community. Implement the Inspire Learning for All(ILFA) framework across museums, libraries and archives by Summer 2008 to equipthem to respond to the latest developments in learning and teaching and developtheir services in innovative ways.
● Nant-y-Felin - we have progressed the replacement of West Cross House with the newNant-y-Felin facility in Blaenymaes.
● Mentro Allan - the Mentro Allan scheme has been rolled out to provide specific exerciseand activity opportunities for carers in the community.
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HEALTH AND WELLBEING
What We Have Done
● Delayed transfers of Care - the rate of delayed transfers of care for social care reasonsper 1,000 population aged 75 or over again exceeded the target set for the past year,having also done so in 2005/06.
● 1-2-1 Care - following the pilot phase in 2006, a second wave has begun to continueto provide foster services locally avoiding out of area placements by provision ofsalaried carers under this scheme.
● Nant-y-Felin - begun works on the new children’s home project in Blaenymaes.
● Swimming - continued with our free swimming scheme for the over 60’s and under 16’s,which has resulted in record numbers taking to the water as the initiative goes fromstrength to strength across the City.
● Lower Speed Limits - introduced lower speed limits of 20 mph to over 130 streetsand roads throughout Swansea, many of which are directly surrounding schools.
● Children’s Safety - approved the Road Safety Grant Funding for 2007/08 which willimprove the environment for children walking to and from schools and fund the JuniorRoad Safety Club and Pass Plas Cymru.
● Childcare - the performance of the authority in 2006/07 in relation to the stability ofchildren looked after by the authority has resulted in Swansea being placed in the TopQuartile of Performance in Wales.
● Homelessness - the performance in relation to the average number of days thathomeless households spend in temporary accommodation and the average numberof working days taken between homeless presentation and discharge of duty for thosedeemed to be statutory homeless was such that both placed Swansea in the TopQuartile of Performance in Wales.
● Housing Support - spent £5.8m through Disabled Facilities Grants on adaptationsto enable people to remain in their homes for a longer period of time. We have alsoprovided a range of support services to Council tenants through the Tenancy SupportUnit to enable them to maintain their tenancies.
● Healthy Directions - set up the Healthy Directions project to provide targeted healthinformation and organise events focusing on ‘nutrition and physical activity’ enablingpeople to explore new health related opportunities.
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What We Intend to Do
● Foster Carers - continue with the 1-2-1 Foster carers scheme during 2007/08,increasing the number of foster carers to enable more placements to be provided“in-house” and reduce the numbers of looked after children who have more than twoplacements in a year.
● Vulnerable Children - develop a wide-ranging action plan inviting external experts tohelp deliver a programme to improve staff recruitment and retention and theprotection of children.
● Older People - we will continue to implement a programme of change for OlderPeople’s Services to enable developments that better reflect service user need andpolicy direction with an emphasis on promoting Health and Well being andIndependence.
● Reshaping Health Services in Swansea - modernise health and social care services(through partnership) using the redevelopment of community based care as anessential element of the single site hospital project.
● Looked After Children - attempt to remain in the top quartile of Welsh Authoritieswith regard to the stability of looked after children.
● Delayed transfer of Care - attempt to emulate last year by again surpassing thetarget to ensure that patients are returned to home or another appropriate facility assoon as possible.
● Access - pending planning approval, improve access to Swansea Museum,The Guildhall and Oystermouth Library which will help us meet our duties under theDisability Discrimination Act.
● Physical Activity - deliver the Climbing Higher Physical Activity Strategy “MorePeople More Active More Often” by March 2008 to find new ways to encourage morepeople to participate regularly in sport or physical activity to improve health andwell being.
● GP Referral Scheme - expand the GP referral scheme “Positive Steps” inassociation with the Local Health Board to encourage rehabilitation through exercise.
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PROSPERITY
What We Have Done
● City Centre Framework - following the launch of the City Centre Framework inMarch, two key development opportunities were marketed. The first of these wasthe St David’s/Quadrant area and County Hall’s Paxton Street and east car park sites.The second was the Sailbridge site near the Dylan Thomas Centre. Both sites haveattracted unprecedented developer interest.
● City Centre Core Environmental Enhancement Scheme - commenced £3.75 millionpublic realm enhancement scheme, which will include the renewal of existing surfacingwith high quality materials as well as the introduction of new street furniture andlandmark public art.
● Swansea Bay Strategy - launched the strategy which is one of a series of interrelatedinitiatives that we are developing to improve the long term performance of the city andthe facilities for residents, visitors and businesses between the city centre and Mumbles.This strategy has also been put out for discussion and public consultation.
● Economic Regeneration Strategy - was adopted in 2006 and continues to progress.
● Tawe Riverside Strategy - the strategy was adopted in 2006 and implementationhas commenced.
● Leisure Centre - ensured that the £32 million refurbishment of the Leisure Centre hasremained on schedule to be finished by the end of 2007.
● Quadrant Bus Station - allocated £595k of this year’s transport grant settlement towardgetting the project started. We have also approached WAG to discuss further fundingfor the scheme.
● Swansea Market - committed to a £750k revamp of the market facility.
● David Evans Site - completed demolition and site preparation works.
● GTOA Conference - we were successful in achieving host status for a prestigiousnational tourism conference. The Group Travel Organisers Association conference will beheld in Swansea in January 2008, and will be a three day event which will attract 200GTOA members to Swansea and will include tours for the delegates which willshowcase Swansea Bay, the Mumbles and Gower.
● Tourism - implemented a Tourism Strategy to raise the profile of the City & Countyof Swansea, increase the number of visitors and the amount of visitor spend in theCity & County.
● 2012 Olympic games - submitted a bid to host training camps for the 2012 Olympicgames as part of the All-Wales bid.
● Schools Olympic games - successful in securing the UK schools Olympic gamesin 2009 in collaboration with Newport and Cardiff Council’s and the Welsh AssemblyGovernment, which will attract more visitors to the City & County of Swansea andcontributions to the local economy.
● Events - developed high profile events for the City & County of Swansea including theWaterfront Winterland, which attracted 100,000 visits and contributed £2.35 million tothe local economy.
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What We Intend to Do
● City Centre Core Environmental Enhancement Scheme - progress delivery of thisscheme with a view to finishing by Summer 2008.
● City Centre Development Sites - select a preferred developer for St. David’s /Quadrant and Paxton Street retail led mixed use scheme by December 2007.Secure a developer for the Sailbridge site by early 2008.
● Princess Way Retail Scheme - progress the construction of the new 58,000 sq ftretail scheme on the former David Evans site.
● Leisure Centre - ensure that the refurbishment is complete by the end of 2007 inorder that it will be open to the public by early 2008. In addition, we will work with aLeisure Centre Trust made up of skilled local people to ensure this facility will be verysuccessful.
● Morfa Winter Sports Proposal - progress developer discussions regardingproposals for Wales’ first indoor snow and ski centre on the former Morfa outdoorski slope site.
● Coastal Access Improvement Programme - continue to improve public accessto areas of the Gower, concentrating on improving access for walkers, horse ridersand people with mobility difficulties.
● Langland Bay - consider rebuilding the beach huts at Langland along withconsidering changing the leasing arrangements to longer leases between fiveand fifteen years.
● Building Improvements - commit funds to a scheme to improve a range of publicbuildings including the Guildhall and Grand Theatre.
● Strategies - seek adoption of the Swansea Bay Strategic Framework. Implementthe Morfa Road scheme and Hafod Copperworks site as part of the Tawe RiversideStrategy. Implementation of the Knowledge Economy Strategy by establishing aKnowledge Economy delivery body by December 2007.
● Vetch Field - implement the Vetch Field Master Plan for regeneration of the areaincluding commencing marketing the site.
● Strategic Events - produce and implement a Strategic Events Strategy by Spring2008 to focus events development and help raise the profile of the City & County ofSwansea as a place to visit.
● Swansea Market - start on site-works for improvements to Swansea Market’sentrance ways by early 2008 to upgrade environmental and operational standards andaid city centre regeneration.
● Oystermouth Castle - pursue a major Heritiage Lottery Fund and Cadw applicationfor grant aid to refurbish Oystermouth Castle, which is a major visitor attraction.
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SUPPORTING SERVICE DELIVERY
What We Have Done
● e-Government - replace over 30 IT systems with the implementation of a corporatesystem to run ‘back office’ services including finance, procurement, projects and HR.
● Contact Swansea - service agreement in place between Swansea and Cardiff Councilsto deliver a Customer Relationship Management (CRM) system, within the new ContactCentre, for the benefit of the customers of the City & County of Swansea.
● Finance - supported all Council projects and services with a new ledger system (as partof e-Government) also provided timely and robust financial information. Accounts wereclosed one month earlier than previously.
● Procurement - continued to work with partners and suppliers in delivering best value inthe purchase of goods and services whilst maintaining probity and ensuringsustainability in our procurement processes.
● Legal - provided departments with speedy and accurate advice and supporting clientdepartments in complying with statutory deadlines imposed by the Freedom ofInformation Act.
● Strategic Projects - continued to support the delivery of the Strategic Programmewhich includes 12 strategic projects i.e. Leisure Centre, Civic Centre, by improvingworking practices, carry out audits and health checks and providing training forrelevant staff as required.
● Communication - improved communications inside the Council and with the widercommunity. Developed the Council’s website and Intranet site and doubled usage to1.2 million. During 2006/07, external communication has improved with the introductionof a free e-mail update service to almost 4,000 residents on news, jobs, eventsand roadworks.
● Human Resources - as part of the e-Government Programme, delivered a new HRsystem and created a single database for all Council employees.
● Equalities - launched a new Welsh Language Policy at the National Eisteddfodd inFelindre, published a new Disability Policy and developed a new procedure for reportinghate and harassment incidents in a bid to end discrimination across the City and County.
● Resilience - continued to develop and implement corporate Risk and Resilienceapproaches to underpin service delivery. Also worked with partners to further developcivil contingency approaches to be used in the event of local, regional andnational emergencies.
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What We Intend to Do
● e-Government - complete the implementation of payroll - work on ServiceImprovement and Purchasing Development projects to maximise benefits to Council.Investigate the potential for the development of ‘shared services’ with partnerorganisations as part of the “Making the Connections” Programme.
● Contact Swansea - continue to extend the range of services available through theContact Centre and deliver the first phase of the Call Centre.
● Civic Centre - continue with the phase of improving customer services bycreating the new café, exhibition space and refurbishment of the central foyerarea, and creating a new central library. The new Civic Centre will be opened inMarch 2008.
● Procurement - through the e-Government Programme deliver a purchasingDevelopment project which will extend the use of online buying to more goodsand services, develop an improved network of buyers and expand the use ofpurchasing cards.
● Legal - ensure the professional requirements of staff are met and staff are maintainingthe Law Society’s Practice Management Standards by March 2008.
● Strategic Projects - continue to oversee the effective management of the StrategicProgramme and improve the capability and capacity of the organisation aroundprogramme and project management.
● Communications - continue to manage effective communications both within theCouncil and with the wider community, working closely with partners across the cityto promote Swansea.
● Human Resources - implement a Pay & Grading Review that conforms withthe requirements of the 2004-2007 National Pay Agreement, and through thee-Government programme complete the implementation of the new payroll system.
● Performance - continue to manage and develop the performance managementframework including improved integration with corporate risk management andfinancial planning and the development of the scrutiny role.
● Resilience - continue to manage and develop the Council’s approach to resilience,in partnership with Neath Port Talbot Council and the South Wales LocalResilience Forum.
● ICT - continue to manage the contract with Capgemini to deliver continuous serviceimprovement and value for money.
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Chapter 5
Regulation and Scrutiny
View from the Regulators
All councils are subject to audits and inspections by the Regulators to ensure that servicesare improving, procedures are being adhered to and that councils are financially sound andoperate affective and efficient management practices. The Regulators include:
● Wales Audit Office.
● Price Waterhouse Coopers (our external auditors).
● Social Services Inspectorate for Wales (SSIW).
● Estyn - the Education Inspectorate.
These audits and inspections are important to us for 2 main reasons:
● Confirmation that our approaches and procedures are appropriate, robust and effective.
● Areas for improvement are identified.
Each year the Regulators undertake a range of new audits and inspections as well asfollowing up on previous audits and inspections to ensure that previous recommendationshave been implemented. The areas to be audited and inspected are defined each year by aprocess known as the “Joint Risk Assessment” which involves the Regulators and the Councildiscussing and agreeing areas of risk and importance and where improvement and assistanceto achieve improvement is needed. The outcome of the Joint Risk Assessment completed inAugust 2007 is set out below.
Naturally, every council wants the Regulators to give them a clean bill of health.However, councils are large and complex organisations delivering a wide range of services tolarge numbers of people and there are always areas for improvement. This Chapter provides asnapshot of the Regulators view of Swansea Council during the last 12 months plus details ofthe outcomes of the Joint Risk Assessment which will inform the programme of audits andinspections for 2007/08.
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Audits and Inspections
During 2006/07 the Council was audited and inspected across a range ofservices, including:
● Progress on the pay and grading review
● Swansea Stadium Management Company
● Media Relations
● Medium Term Financial Strategy (Ongoing)
● Financial Accounts (ongoing)
● Waste Management review
● Planning services
● e-Government
● Street Scene
● “Making the Connections” (ongoing)
● Performance Management
● 2006/07 Improvement Plan
● Regeneration Improvement Study Follow-up
The Relationship Managers Annual Letter 2005/06 is the Wales Audit Office view of theCouncil as a whole and provides the overview of Council operations, effectives, efficiencyand compliance, it summarises the findings of much of the audit and inspection workundertaken in 2005/06 - a copy can be found on the Councils website at:
http://www.swansea.gov.uk/index.cfm?articleid=19226
Going forward, in 2007/08 the following audits and inspections are planned:
● Financial Accounts (ongoing)
● e-Government (ongoing)
● School Budgets
● Pay and Grading review
● Asset Management
● Planning services
● Anti poverty (follow-up)
● Sport and Recreation (ongoing)
● “Making the Connections” (ongoing)
● Improvement Plan Audit
● Journey to Top Performance
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Full details of all audit and inspection reports are available on request (see contact detailsat the end of this publication). In general terms, the Regulators confirm that the Councilis moving in the right direction and efforts to improve are recognised and welcomed.However, there are always areas where further improvement is required and sought by theCouncil. These areas form the basis of future action by the Council and also future auditsand inspections by the Regulators.
In order to provide a planned regime for inspections and audits and to help the Council focuson key issues, the results of previous work conducted by the Regulators is used to inform theJoint Risk Assessment. This is explained below.
Joint Risk Assessment
Each year, the Council makes use of its Risk Management procedure to review the risks that itfaces over the coming 12 and 24 months. Typically, these include risks facing the Council asa whole (known as Corporate Risks) and those faced by services (known as Service Risks).The main purpose for undertaking this exercise is to ensure that appropriate actions areagreed and implemented to ensure that these risks are dealt with and do not adversely impacton the business of the Council. This is reviewed on a quarterly basis as part of the Council’sRisk Management process.
For all risks identified, Action Plans are produced and assigned to senior managers acrossthe Council. This activity also informs the annual Corporate and Service Planning processeswhich are designed to clearly set out the priorities and actions that the Council and itsServices are required to take to deliver on commitments and service levels.
A further step in this process is the annual Joint Risk Assessment which involves theRegulators and the Council coming together to jointly agree on risks facing the Council.This has been conducted in August 2007 and will serve 2 main purposes:
● Inform the Council’s own annual risk assessment process which will resume later thisyear. For each risk identified in this process, the Council takes appropriate mitigatingaction.
● Inform the Regulatory Plan which details the audits and inspections that the Regulatorswill undertake in the future year.
These risks are categorised as High, Medium or Low.
Progress on dealing with risk is a good indicator of how well the Council is performingoverall. Out of the areas (known as “Aspects”) that are assessed as part of the Joint RiskAssessment, the Council aims to minimise the number that are assessed as High Risk.Over the past 2 years, progress has been made to achieve this and the summary belowprovides a snapshot of the change in position regarding risk over the past 2 years for thosethat can be compared.
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Risk Level agreedfor 2006/07
Risk Level agreedfor 2007/08
Difference+ or -
-3
+4
-1
0
+6
+1
-5
5
14
1
17
24
0
22
2
2
18
0
17
30
1
17
Summary of Risk
Corporate Health
In 2006/07, excluding those not assessed, a total of 61 out of 83 areas were medium risk orlower (73%); in 2007/08, a total of 66 out of 85 are medium risk or lower (78%). In other words,those at high risk have reduced from 27% to 22%. Whilst this reduction in areas of high riskappears small, it is significant, particularly in relation to the Corporate risks and demonstratesthat the Council has proper systems and processes in place for dealing with risk.
The tables below show how the Risk Assessment has altered over the past year, for ease thetables have been split into Corporate Health and Service Risks. Each table shows the numberof risks and the level they are assessed at for each aspect. A more detailed explanation of themeaning of the Aspects shown is available on request.
Average Risk Levelagreed for 2006/07
Average Risk Levelagreed for 2007/08
Democratic ServicesScrutiny arrangements, local leadership.
1 High 1 High
Corporate & Strategic ManagementLeadership & management, achievementof strategic objectives & priorities
1 High
1 Medium 2 Medium
Culture, Leadership and VisionVision of organisation, leadership,organisational values
1 High
1 Medium
Aspect
Corporate
Nº of High
Nº of Medium
Nº of Low
Service
Nº of High
Nº of Medium
Nº of Medium/Low
Nº of Low
Not Assessed
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Average Risk Levelagreed for 2006/07
Average Risk Levelagreed for 2007/08
Partnership WorkingEngaging with partners, meaningful, effectivepartnerships, Local Service Boards
1 High
1 Medium
Standards of ConductOmbudsmen referrals, Code of Conduct
1 Medium 1 Medium
Procuremente-Commerce opportunities, project delivery
1 Medium 1 Medium
Aspect
Project ManagementProject management methodology,management of projects 1 Medium 1 Medium
Risk ManagementRisk Management process to assessand manage risk 1 Medium 1 Medium
Performance Management, Informationand Performance MeasurementService Unit Plans, performance information,systems and performance reporting
2 Medium 2 Medium
Understanding of External Environment& Responsiveness to External ChallengeConsidering external influences, Regulatorsviews, relationship with regulators
2 Medium 2 Medium
Community FocusCommunity Strategy, partnerships, etc
1 Medium 1 Medium
Customer Engagement 1 High
1 Medium
Capacity and CapabilityCapacity and Capability of the organisationto meet demands 1 Medium 1 Medium
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Service Risks
Average Risk Levelagreed for 2006/07
Average Risk Levelagreed for 2007/08
SustainabilityDelivering sustainable policies, procedures,strategies and activities. 1 Medium 1 Medium
Equalities, DiversityCompliance with Equalities Legislation
1 Medium
1 High
“Making the Connections”National “Making the Connections” agenda
1 Medium 1 Medium
Aspect
Emergency Planning/Business ContinuityCompliance with legislation, critical servicesand business continuity plans
1 Low
1 Medium
Average Risk Levelagreed for 2006/07
Average Risk Levelagreed for 2007/08
EducationSchool improvement, AdditionalLearning Needs, Promoting Social Inclusion,Promoting Access, School Funding andother non-school aspects.
3 High
3 Medium
1 High
5 Medium
CultureLibraries, Sport and Recreation, Tourismand Arts and Culture 3 Medium
1 Low
4 Medium
EnvironmentEnvironmental Health, Food Safety,Consumer Protection, Licensing, CemeteriesCremation & Mortuary Services, FloodDefence and Land Drainage, Waste andRecycling, Street Scene (new for 2007/08)and Community Safety
1 High
1 Medium
6 Low
1 High
3 Medium
5 Low
Aspect
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Average Risk Levelagreed for 2006/07
Average Risk Levelagreed for 2007/08
RegenerationCommunity Regeneration,City Centre Framework
1 High 1 High
Planning ServicesPlanning Policy, Development Control,Planning Enforcement and Building Control
2 High
2 Low
2 High
2 Low
Highways Roads and TransportHighways, Roads Construction andMaintenance, Street lighting, TrafficManagement & Road Safety, PublicTransport and Parking
2 Medium
3 Low
3 Medium
2 Low
Aspect
HousingStrategic Role, Rents collections andarrears, Welsh Housing Quality Standard,Estate Management, Homelessness
2 High
2 Medium
1 Low
2 High
3 Medium
Social ServicesFor both Children’s and Adults Services -Access to Services, Range and quality ofservices, Protection of vulnerable people.Resources: financial, property andworkforce. Planning & commissioning,Leadership & Scrutiny and Children Actand National Service Framework
4 High
7 Medium
4 High
7 Medium
ICTSharing Services & Information,e-Government, Information Governance,IT Security
2 High
3 Medium
3 High
1 Medium
1 Low
Central ServicesProperty and Asset Management,Legal Services, Finance, Financial Health(new for 2007/08), Electoral Services, HumanResources, Revenues, Housing Benefitand Council Tax
2 High
2 Medium
6 Low
3 High
1 Medium
1 Medium / Low
6 Low
COAIP Audit of Financial SystemsSystems of Internal Control, FinancialStatements, Governance Statements,Efficiency Gains.
1 Medium
3 Low
3 Medium
1 Low
Scrutiny
What is Scrutiny?
The Local Government Act 2000 requires Local Authorities to have executive arrangements,which means that decisions are taken on behalf of the Council, on most major issues, byCabinet, which is made up of ten Councillors in Swansea. The Act also introduced anOverview & Scrutiny function in Local Government which aimed to:
● Strengthen accountability for decisions and performance;
● Ensure that the needs of residents and community groups are reflected in Councilpolicies through greater Member and public involvement in decision and policy making;
● Support, promote and develop the Council’s community leadership role.
Scrutiny is undertaken by Councillors who do not hold Cabinet posts and in May 2006 theCouncil introduced 8 Scrutiny Boards which aimed to strengthen their role and involvement inchallenging and improving the performance of Council services. It also aimed to provide astrengthened opportunity to question Cabinet Members, Directors and Heads of Service onissues for which they are accountable.
Following the introduction of these new scrutiny arrangements each of the Council’s 8Scrutiny Boards has focused on two main areas of work, within its own Terms of Reference:
● Overview Reports - these provide a ‘big picture’ of a service or policy area (includingexternal audits / inspections) and give Scrutiny Boards the opportunity to question therelevant Cabinet Members and Senior Officers.
● Scrutiny Reviews - these are in depth pieces of work on key areas. Evidence gatheringand community engagement allow Scrutiny Boards to reach conclusions and makerecommendations to Cabinet, Council and other bodies.
The table below details the current, proposed and completed work for each of theScrutiny Boards.
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PlannedReviews Completed
- 2006/07(for follow-up)
Audit “Making theConnections”
Compact withthe Voluntary andCommunity Sector
Board
Use of Consultantsacross the Council
Current
CommunityLeadership
GovernanceArrangements forSwansea’s LocalService Board
● Recording MemberAttendance
● PublicEngagement withthe CommunityStrategy
Population Estimatesand the Census
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PlannedReviews Completed
- 2006/07(for follow-up)
Education &Lifelong Learning
● School Exclusions
● Pupil Attainment
● Nutritional Value ofSchool Meals
School OccupancyLevels and InnovativeSolutions
Board
School Attendance
Current
Environment ● Metro Project
● Street Cleansing
● Traffic Calming
● Packaging
Relationshipwith StatutoryUndertakers
Strategic WasteProcurement
Finance & Property Review of Councilowned Buildingsand Land
Energy ManagementCouncil Budget
Health & SocialCare
Issue to beidentified from theSSIW Children’sServices Review
Effectivenessof StrategicPartnerships withinHealth & Social Care
Performance PerformanceIndicators /PerformanceManagement
ExternalCommunications
e-GovernmentProgramme -Savings fromPhase 1
Regeneration& Culture
Youth FacilitiesCrime Reduction &Community Safety
In addition to the in-depth reviews detailed above the Boards are also engaged in:
● Considering Overview Reports on relevant Service Areas
● Questioning Cabinet Members and Directors/Heads of Service on matters of concern
● Following Up Recommendations from Previous Scrutiny Reviews
● Reviewing and Monitoring Performance and Actions arising from External Reports(Audits; Inspections etc)
Scrutiny Support Team
The Scrutiny Support Team works with the Scrutiny Board Councillors to scope and conductreviews, and manage the work of scrutiny. If you would like more information about Scrutinyin Swansea or have any comments please contact the Scrutiny Support Team.
Write to: Scrutiny Support Team, County Hall, City & County of Swansea, OystermouthRoad, Swansea SA1 3SN. Telephone: 01792 637491; 01792 637257; 01792 637256E-mail: [email protected] Website: www.swansea.gov.uk/scrutiny
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Chapter 6
Council CostsIn meeting the needs and demands of our citizens, customers and stakeholders acrossthe whole range of services for which the Council is responsible, a significant level of annualrevenue and capital expenditure is needed. Therefore, detailed below is a brief summary ofhow the authority proposes to spend this money during 2007/08.
Local Government Settlement
This year’s settlement represented very little change from the Provisional announced inOctober 2006, whereby, the overall support increase was 4.4% and this identified additionsfor specialist children’s services including Special Education Needs, pressures in the SocialCare system, Landfill Tax increases and the provision of direct grant to schools.
Revenue Expenditure
This is expenditure that the Council incurs on the day to day running costs of its servicesincluding salaries and wages, running expenses of premises and vehicles as well as theannual repayment of debt charges. The Council’s total annual net revenue expenditure for2007/08 on service delivery and contributions to other bodies such as the Combined FireAuthority and Community Council precepts is £350.465m and this will be financed by:
● Revenue Support Grant.
● National Non-Domestic Rates.
● Council Tax.
The Council Tax in respect to the Council’s own requirement for a band ‘D’ property shows anincrease of 3.5% compared to 5% in 2006/07. With extra investment of nearly £16m beingspent by the authority to improve services for the Authority’s population of approximately230,000, there will be additional increases and savings in the following areas:
Education
Schools will receive additional grant funding as part of the Local Government FinanceSettlement and extra resources of £2.426m will be earmarked for additional learning needs,including new specialist teaching facilities. The School Behaviour Plan/25 hours provision isan area of essential spending needs where an additional £608k is budgeted and £536k hasalso been provided for one-to-one support. Savings are being made as a result of fallingrolls of schools.
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Social Services
Above inflationary increases of £450k to meet the cost of Care Homes and £125k forDomiciliary Care were approved by Council. Additional monies in the Child and FamilyServices, including foster care, adoption and parenting support and approximately £90kfor Domestic Abuse Strategy will be invested in the service. Savings are being achieved inDomiciliary and Residential placements increased income efficiency.
Environment
Additional monies to create new dedicated teams in cleaning up unsightly spots, £67k fornew streamline sweeping machines to improve street cleaning and £1m for pre-opening workat the Tir John landfill site. Savings are being made on the Corporate Transport Projects.
Regeneration
The refurbished Swansea Leisure Centre, which is due to open in 2008 will incur expenditureof £1m for the pre-opening and running costs. Extra funding of £45k is also being targeted tochange existing library opening hours.
Housing (incorporating maintenance - Corporate Property Portfolio)
Expenditure of £250k is being made to the Authority’s maintenance of Corporate PropertyPortfolio and savings are being achieved in Corporate Building Services with reducedoverhead costs.
Top Performance and e-Government
This year expenditure includes £100k for IT infrastructure costs and £98k for the Civic CentreProject, savings proposals in a revised licensing agreement.
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The distribution of expenditure over the main Council services is shown in thefollowing diagram.
This is expenditure incurred on the purchase or improvement of significant assets includingland, buildings and equipment, which will be of use or benefit in providing services for morethan one financial year.
Capital Expenditure
The proposals for 2007/08 show that the Authority still has a substantial programme ofcapital expenditure and the budget for 2007/08 details that £79.316m will be spent duringthe year. This amount equates to an increase of £10.684m based on an original estimate of£68.632m in 2006/07. It should be noted that the revised budget for 2006/07 showed anincrease of £29.94m from the original to a revised position of £98.572m.
This expenditure is distributed over a number of services and includes:
● a rolling programme of property infrastructure maintenance and renewal,
● refurbishment of Swansea Leisure Centre,
● the proposed development of Civic Centre and central library, and
● site redevelopment costs for Waste Strategy.
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Details of the capital spend within each area is shown as follows:
Community Leadership & Democracy
City Centre Redevelopment expenditure of £2.383k will be spent on core improvements andprofessional fees for the City Centre Framework.
Culture & Tourism
Expenditure of over £20m will be spent on the refurbishment of Swansea Leisure Centrewhich is due to open in 2008 and over £1.1m is earmarked for parks, in particular, BrynmillPark Redevelopment and Oystermouth Castle Restoration.
Environmental
Structural maintenance work for roads, bridges and walls amounting to £3.7m for theyear will be used as part of the annual programme, including urgent infrastructure works.Foreshore & Marina works costing £580k will be used for Marina pontoons and the newswing bridge.
Education
Primary schools are earmarked with over £2.2m being invested in school buildingimprovements including monies for the new St Thomas school and library. Approximately£6.1m is being invested in School Building Improvement grant works, in which, £2.4m is fornew teaching blocks in both Gowerton and Morriston Comprehensive schools and nearly £3mfor YGG Llwyderw replacement school.
Housing
A window and replacement programme of £1.1m for the Authority’s council houses will startin 2007/08, with similar amounts being budgeted for the next two years.
Economic and Strategic Development
Continual improvements are being made to the Swansea Market with £285k being investedfor refurbishment works.
Social Services
Nearly £1m will be spent on the Blaenymaes Children’s home and the relocation of theGorseinon Day Services.
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Top Performance
Expenditure of nearly £8.1m is being programmed for the Civic Centre Project which includesthe new library, contact centre and new café/canteen and foyer areas.
A summary of the capital expenditure by service area is detailed in the diagram below.
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Chapter 7
Programmes and ProjectsThe Strategic Programme currently includes 14 Programmes and Projects.These Programmes and Projects are the ones which best support the aims and prioritiesidentified within the Council’s Corporate Plan and therefore the delivery of the overallvision for the Council.
The Strategic Programme is regularly reviewed by Corporate Management Team andprogress is reported on a monthly basis to a Strategic Programme Board which is madeup of the Council’s Strategic Directors. Directors brief their relevant Cabinet Memberon any issues.
The information below gives details on each of the 14 programmes and projects.
e-Government Programme
The Council’s e-Government Programme began in 2006 to help the Council achieve itscorporate aims of operating as one organisation and also of improving the efficiency andeffectiveness of Council services.
Within the first year, there have been several achievements. Over 30 IT systems have beenreplaced by a single, integrated corporate system. In addition to this, the Council now has asingle HR database, ultimately enabling better employee support and effective managementof performance, recruitment and training. The Council also has, for the first time, a singlecorporate e-procurement system which allows staff in all departments to buy goods andservices on-line.
Over the next 12 to 18 months, the e-Government Programme will deliver further projects,including a new payroll system, integrated with the HR system, enabling us to operate 11payrolls rather than 22 currently in place. In addition to this, a purchasing developmentproject will extend the use of online buying to more goods and services, develop animproved network of buyers and expand the use of purchasing cards.
Finally, a Service Improvement project is underway in support of the Council’s ContinuousImprovement objective, with business process re-engineering optimising use of the functionalitydelivered by the e-Government Programme to ensure efficiency, economy and effectiveness ofService delivery.
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Waste Management
The Council is faced with statutory targets for the diversion of biodegradable waste fromlandfill which, if not achieved, could result in severe financial penalties of £200 per tonnebeing applicable from 2010 onwards. As a result of these demands and pressures theCouncil has adopted a strategy to procure a sustainable waste management solutionwhich will enable the Council to achieve these targets and provide an answer to thedisposal of its residual waste.
In addition, the Welsh Assembly Government’s Strategy “Wise about Waste” createdchallenging targets for the recycling and composting of municipal waste. Whilst the Councilhas successfully achieved and exceeded the milestones up to April 2007, there is a furtherand more demanding milestone to be reached in 2010.
Whilst the immediate aim of the procurement must be for the award of an integratedservice contract as soon as practicable, decisions regarding waste technologies, fundingarrangements, sites, partnerships and interim arrangements will all be required to be takenprior to award and construction of the necessary waste facilities. The negotiation (maintender) stage of the process is programmed to commence in September 2007.
Housing Futures Programme
The Housing Futures Programme has the aim of creating the financial and organisationalframework to enable the improvement of the Council owned housing stock up to the WelshHousing Quality Standard. The option being pursued to meet this aim was the large scalevoluntary transfer of the stock to a specially created ‘Community Housing Mutual’organisation, which would have accessed the additional money required. This was subjectto a confidential ballot of tenants in March 2007, which returned a majority vote against theproposals. However, the challenge of meeting the Welsh Housing Quality Standard remainsand this programme has been established to develop an alternative strategy.
Older People’s Strategy
One of the over riding objectives of the Local Authority is to improve the Health and WellBeing of Older People within the City & County of Swansea and this is also reflected in theOlder People’s Project which is currently underway in the Directorate of Social Services.
The reasons for the project are many and varied but in summary, there are well documentedincreases in the number of older people in Swansea and the UK as a whole. The impact of thisaging population on Social Care could be significant in terms of the potential increase inrequests for support from larger numbers of older people. Currently most services are veryinstitutional and outdated and encourage dependency rather than promote independence;they are also experiencing severe pressures as demand increases and the numbers ofpeople available to the care workforce declines.
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Therefore the Older People’s Project’s aim is to reshape current services to ensure that theymaximise independence, increase choice and control for older people and are flexible andresponsive to the needs of the individual.
The anticipated benefits of adopting this approach are the reduction in dependency levels ofolder people so that they can live at home for longer. A proportional decrease in the numbersof people ending their days in institutional care and a Social Care sector that is sustainableand able to address some of the health promoting aspects of care with more appropriatelytargeted services which improve outcomes for older people.
Schools Organisation Programme
To keep things simple, this programme is all about having "the right schools in theright places".
Nationally, school rolls are falling and this puts pressure on the Education system becausesurplus capacity is just not good value. However, it is not as simple as just closing schools.Reducing surplus capacity has to be done in the context of matching future places tofuture demand.
Therefore, the Programme's Vision and Aims are defined as follows:
● Vision - we want all children and young people to have convenient access to abroad and relevant curriculum that meets their needs through a network of highquality inclusive schools.
● Aims - our overriding aims are to improve the way in which we can meet the needsof every pupil, raise the standards of school buildings' condition and ensuring thatevery school is viable with a robust and reliable future.
Integrated Transport Programme
The Swansea Metro, working in partnership with First, will deliver a whole new look forpublic transport and a unique travelling experience for all customers. The Swansea Metrowill feature the streetcar, a brand new vehicle which is like no other public transport vehicle:it’s articulated and 18.7m long. The pilot is totally enclosed in a cab the full width of thevehicle. It’s easy to get on and off with two customer entrances and exits. It’s fully accessibleto wheelchair users and those with mobility problems, with an automated ramp at the frontentrance, priority seating and wheelchair space immediately inside. The proposed routelinks Swansea’s two hospitals, the city centre, railway station, new bus station and university.
Included in the programme is the construction of a new Quadrant interchange at anapproximate cost of £11.5m with a programmed start date of January 2008 for a periodof 18 months. This project will be funded by a Transport Grant over three financial years,subject to confirmation by WAG.
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By providing a high-quality public transport facility, the Authority wishes to encourage evenmore people to choose public transport and leave their cars at home. The redeveloped BusStation will be key a transport gateway and provide a state of the art facility with a muchimproved environment for passengers with twenty first century facilities. Particular attentionhas been paid to provide enhanced safety and security for users of the bus station. This hasbeen achieved by design and through the installation of CCTV which is also to be linked tothe city central control. The Interchange will be fully accessible to all users includingmobility-impaired users.
City Centre Programme
The City Centre Strategic Framework provides the basis for a comprehensive programmeof regeneration activities which involves the development of sites, the delivery of accessibilityproposals, and the enhancement of properties and the environment of the City Centre.It will benefit the City Centre by providing confidence that all of the proposals will take placeand are supported by a wide range of partners and a programme of financial investment.An Action Plan has been prepared and identifies schemes which are already on site, andthose which are scheduled to come forward over the next few years. Delivery will beachieved through the joint venture agreement between the Council and the WelshAssembly Government.
Those on site include:
● Princess Way Retail Scheme
● City Centre Core Environmental Enhancements
● Swansea Metro Phase 2
● Swansea Leisure Centre
● Meridian Quay Residential/Commercial Scheme
● Salubrious Place Phase 2
Those which are priority schemes for the next 5 years are:
● St David’s Quadrant mixed use scheme
● Paxton Street Development Site
● Sailbridge Development Site
● Improvements along Oystermouth Road
● A buildings enhancement programme
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Civic Centre
The council has four aims and objectives, to provide a service that is within the top quartileof comparable UK unitary authorities, to improve customer satisfaction, to operate as onecouncil, and to be to accessible and accountable. The Civic Centre project will support thedelivery of these aims and objectives by providing the means by which customers can accessservices through a new public centre.
The new centre will offer a state of the art library, archives/family history centre, exhibitionarea, and new café facilities. To support the new internal facilities, accessible and integratedpublic transport links will be established from the city centre and surrounding areas to thenew Civic Centre.
Great progress has been made in the delivery of the Civic Centre project. All staff relocationsworks are now complete. The Contact Centre has also been completed on time and tobudget with the new reception and cashiers area opening for business in advanceof the Contact Centre that went live September 07.
The construction of the new library is proceeding well and is scheduled to open its doorsto the public in early March 08. The refurbishment of the centre foyer area at County Halltogether with the construction of the new café facility and exhibition area is scheduled to becompleted in March 08. The finishing details of the project will deliver accessible transportlinks with the city and improve general access into the building. The works started inSeptember 07 and will be completed for the full launch of the Civic Centre in March 08.
Leisure Centre
The Council is investing £32 million in the transformation of the former Swansea Leisurecentre into a 21st century state of the art leisure attraction. The new attraction is due to becompleted in Dec 2007 in readiness to be open in January 2008.
The new attraction will include a water park offering a wave pool, lazy river, interactivepool with water cannons, bubble stream and tipping bucket, a bubble pool, teaching pooland the surfing machine. Other features include two water slides and the Master Blaster waterride. The health and fitness suite will provide the largest fitness suite in Wales extending overtwo storeys and offering over 150 exercise stations. Two dance studios overlooking the waterpark will offer a comprehensive range of dance and exercise classes while the Spa will offertwo treatment rooms a jacuzzi, sauna, steam room and aromatherapy room.
The new sports hall consisting of 8 badminton courts or two indoor 5 aside pitches will offera range of sporting facilities to regional and national standard of competition and will alsodouble up as a function hall that will be able to accommodate up to 2,000 people standingin concert mode or up to 1600 people seated theatre style for a seminar or conference.A new four storey children’s play zone will offer a fantastic range of children’s play equipmentwith incorporating interactive audio visual play zones. A new variable ability climbing wallwill also be installed adjacent to the play zone.
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The project has been designed to support the Councils Health and Well being strategyand the WAG’s Climbing Higher Strategy.
In addition to providing a fantastic new health, fitness and fun attraction for the residentsof Swansea, the new leisure facility will provide a major wet weather attraction for visitorsto Swansea, further strengthening Swansea’s position as a strategic tourism destination.This project will make a major contribution to the achievement of the Councils vision asoutlined in the 2006 Tourism strategy
The Vision is: “By 2015 Swansea Bay will be established as one of Europe’s foremost year-round maritime destinations for leisure and business tourism, offering a unique blend of highquality recreational, sporting and cultural experiences in an outstanding environment.”
It is anticipated that the new facility will attract up to 1 million visitors per annum. The projectis progressing well and is currently on track to complete on time and within budget. The newleisure attraction will be managed by a newly formed not for profit Trust.
Asset Management Programme
The corporate Asset Management Plan (AMP) is the method by which the Council manages itsproperty assets. This plan encompasses all of its portfolio, both operational and investment.
The AMP comprises a series of related workplans with complex relationships. It may be saidto have two broad objectives.
Firstly it is intended to ensure that premises used for service delivery are fit for purpose andoperating in a manner that enables high quality service provision. This includes developingmaintenance programmes that ensure the portfolio will be sustainable in the long term.
Secondly, it contains strategies to ensure that the Council’s capital invested in property assetsis providing a satisfactory return. This will include acquisition and disposal programmes.
Children Act Programme
The Programme focuses on delivering the requirements under the Children Act (2004).The intention is that children and young people in Swansea can be healthy, stay safe, enjoyand achieve, make a positive contribution and achieve economic wellbeing. The way that thiswill be addressed is through better working between the departments in the Council, health,the police and the voluntary sector. We expect to improve service delivery, store data andinformation, pool resources and integrate services together. Currently a single Childrenand Young People plan is being developed for 2008 following work to identify needs.
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Contact Swansea
The provision of improved customer access to Council services is both an over-riding aimand a key priority for this Council.
The Council has agreed to follow a more incremental approach to delivering this corporatepriority. The Contact Swansea initiative will see the establishment of a Customer ContactCentre delivering a generic service for customer enquiries, delivering a focused set ofservices in more depth and based on essential technology needs. As the Contact Centreevolves, the range of services delivered will increase where it is beneficial to do so.
The Contact Centre will be expected to handle customer contact that is face to face.The Contact Centre will be available outside of traditional core Council hours and will bedesigned to be physically accessible to all customers.
Contact Swansea will proceed in two phases with the first phase being the opening of theface-to-face element of the Contact Centre in September 2007. The second phase, intendedfor the following financial year and subject to a business case, would see the implementationof a corporate call centre. This phased approach allows the Council to manage the impactof change and the cost of implementation.
In parallel with these developments, the Council website is being re-designed and re-launched with improved access to a variety of Council services. The new site will stimulateefficiency through focussing on transactional services.
Pay and Grading Review Project
The pay and grading review project will implement a new Pay & Grading System thatconforms with the requirements of the 2004-2007 National Pay Agreement. The overarchingaim is to remove pay discrimination and create a fair pay system based on the principles ofequal pay for work of equal value.
The project will also include developing a framework within which strategic decisions can bemade about rewards and will lay the foundations for developing a more strategic rewardframework based upon improved performance.
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Corporate Review of Transport
This project is a fundamental part of the Budget Review Programme and has beenidentified as a potential area for budget savings.
The transportation arrangements for the Council are extremely diverse, service led andare dependant on the need and requirements of each Service Area. There are a considerablenumber of Transport Co-ordinators/Liaison Officers within the Council that in some caseshave different operating policies and procedures. There is also a need for a Council wideinterpretation of the legislation surrounding the Operators Licence which we are dutybound to comply with. The cost to the Authority for transport is significant so thereneeds to be a strong financial control of costs.
This project aims to take a global view of all these systems and to evaluate options to bringabout improvements/benefits/savings to the Council.
Benefits identified are:
● Control risk and thereby reduce insurance costs
● Ability to report and evidence productive use of vehicles
● Improved financial control ensuring optimum use of budgets
● Consistently applied controls ensuring our corporate liability/responsibility to managework related driving activities
● Contribute towards a cleaner environment
● Removal of duplication and waste.
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Chapter 8
Summary of Performance for 2006/2007Achieving continuous improvement is a key aim for this Council. Performance in 2006/07has shown that overall, 70% of performance measures have either improved, are thesame as last year or are already at best performance. We have seen areas of improvementacross all the main service areas such as:
■ Percentage of complaints responded to within 10 working days rose from 76%in 2005/06 to 99.35% in 2006/07.
■ Percentage of Emergency Protection orders responded to within 1 day remains at100% best performance.
■ The average time for processing new claims and notifications of changes ofcircumstances both surpassed their targets and both improved on their performancein 2005/06. The final results were 22.79 days and 11.79 days respectively.
■ The target for the percentage of Council tax collected during 2006/07 was set at 96%.This target was surpassed with a final collection rate of 96.23%.
■ Percentage of people who feel well informed about the council showed performanceat 53% against a target of 43%.
■ Unemployment rates in Swansea were 0.1% below the Welsh average.
■ Number of unique visitors to the Council’s website has far exceeded its target with1,471,952 visitors for 2006/07.
■ Despite attendance dropping slightly at both primary (91.9%) and secondaryschools (89.7%) because of the influenza B outbreak, attendances in secondary schoolsfor Autumn 2005 and Summer 2006 were both up on the previous years, resulting inSwansea’s secondary attendance rising form 15th to 14th out of 22 in the rankingof Welsh authorities.
■ The number of pupils who left full-time education without an approved externalqualification is improving compared to both last year’s result and the target for 2006/07.The improvement applies to all pupils (including those in care) with a result of 2.65%compared to 3.6%. In relation to those pupils in care results showed 4.17%compared to 26.92% previously. The target of 72% was set for those learners who leaveEmployment Training with a positive outcome and was surpassed with a result of 82%.The early delivery of key skills for all trainees accounted towards the improvementsmade in the area.
■ The number of pupils permanently excluded during the year, have surpassedtheir respective targets for both primary and secondary schools. Primary schoolsperformance at 0.05 compared to the target of 0.25 and secondary schools at 1.07compared to 1.2. The exclusion rates vary and this year seems to be a lower numberthan usual.
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■ The rate of older people (65 and over) per 1000 population helped to live at home hasshown a marked improvement over last year’s performance and has exceeded the targetof 57 per 1000 population with an achievement of 102.12 per 1000 population.
■ Percentage of children on the child protection register whose cases were reviewedwithin statutory timescales, although this is a new indicator for 2006/07 it is pleasingto see performance at 96.3% against a target of 95%.
■ Number of homeless families who have used B&B accommodation during the year,except in emergencies, has shown a marked improvement over last year. Performancefor 2006/07 is 9 families compared to a target of 38 and against last year’s performanceof 54.
■ The average number of calendar days taken to complete non-urgent repairs - at 18.8days has performance well within the target of 24 days whilst also maintainingattendance on emergencies at over 99% within 24 hours.
■ The percentage of householder planning applications determined during the year within8 weeks has shown a significant 12.7% improvement over the 2005/06 figure. This is thesecond consecutive year that performance has shown improvement. In addition to this,at 65.7%, performance for 2006/07 has exceeded target by 5.7%.
■ Percentage of abandoned vehicles removed within 24 hours of expiry of the relevantnotice period. This new indicator for 2006/07 has performed well achieving aperformance level of 93.6% against target of 75%.
■ The public use of the Archives Service throughout West Glamorgan, passed its targetand also increased performance from 8,697 in 2005/06 to 8,779 in 2006/07. This wasdespite the unit having the disruption of being moved into temporary accommodationduring the year.
■ The target for the number of visitors to museums was 320,000 people. This target wascomfortably surpassed, with a final result of 364,261.
■ Hosting the Eisteddfod during the Summer of 2006 and the introduction of the WinterWonderland at Christmas meant that the number of attendees to Culture and Tourismevents more than doubled the figure recorded in 2005/06. The final figure for 2006/07was 576,011.
■ The amount of money spent by visitors attracted to the City & County of Swansea was£255.6 million in 2006/07, which exceeded the target by £11.65 million.
■ Despite changes to the funding received by the Welsh Assembly Government regardingthe number of businesses that start with the support of the Swansea Business Centre,it is pleasing to note that the target of 196 was still attained.
■ A target of 90% was set for the indicator that records the percentage of priority graffitijobs that were completed within seven days. This target was surpassed, and the finalfigure achieved was 95.9%.
Still, there are areas where further action is needed to improve performance. The followingindicators have shown a decline in performance or that have failed to achieve target.
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● Percentage of citizens who feel satisfied with the overall standards of services providedby the authority has improved on last year’s performance but at 74% is still under target.
● The percentage of housing benefit cases for which the calculation of benefit due wascorrect on the basis of the information available showed a slight decrease on last yearsfigure of 100%, finishing at 99.8%. However, this outcome still surpassed the targetof 99%.
● A slightly mixed result exists for the percentage of school days lost due to fixed termexclusions in primary and secondary schools. Whilst a small increase exists for primaries0.01% compared to the target of 0.06% and the previous year’s result of 0.08%, thisseems to be in line with national trends. There is a fall in the number of exclusionsfor secondary with 0.19% compared to the target of 0.21%.
● The target of 52% set for the percentage of pupils achieving either 5 or more GCSEat grades A* to C has just failed with 51.1% of pupils for the current year, this however,is a small improvement on the previous year of 50.7%. The result of 91.3% for pupilsachieving 1 or more GCSE at grade G or above did not reach the target of 94% andnarrowly failed to improve on last year’s result of 91.7%.
● There is still major challenge in supporting newly permanently excluded pupils accessto 25 hours per week education. Whilst the percentage of permanently excluded pupilsattending alternative tuition did not meet their respective targets for the various levels ofprovision, there was a slight improvement in the number of pupils attending over 25weeks with 7% compared to 0% previously. Work is in place to build on theseimprovements.
● The percentage of children looked after at 31st March who have experienced one ormore changes of school, during a period or periods of being looked after. This indicatormissed the target by 4.8%, however, it has shown an improvement over last year’sperformance, 18% in 2005/06 compared to 16.8% this reporting year. The highlevel of movement is still attributed to a large out of county population.
● The number of housing voids at 415 was the lowest level of void properties since April1996. However, results did not achieve the target of 370. In order to continue to improveperformance both within the service and that of outside contractors a number ofmeasures were introduced including the relocation of The Homes Preparation Unit (HPU)which co-ordinates works to void properties to the same depot as Corporate BuildingServices (CBS) in December 06.
● The number of cars using park and ride services, at 267,827 has increased since lastyear but failed to achieve the target of 290,000. Growing patronage and completion ofthe Fforestfach should improve results and targets in future years.
● The target of 4,753 for the number of people using Public Library Services during theyear per 1,000 population was not met, the final figure being 4,646. However the closureof the Central Library for three months had a big effect on this outcome.
● The total usage of Indoor leisure facilities was 1,346,656. However, this came in underthe target of 1,588,246. This performance was impacted by a 230,000 overestimateof the usage of the Wales National Pool and also the fire at Penyrheol School.
More detailed analysis of the Council’s performance for the period 2006/07 is containedin the data tables in Appendix A.
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Swansea’s Performance compared to otherEnglish and Welsh Unitary Local Authorities
How does Swansea compare with others?
A number of the performance indicators in the following data tables contain a ‘star rating’.For the nationally available performance indicators, Swansea is compared with Welsh LocalAuthorities or English Unitary Authorities, whichever is the higher performing group(comparison is based on Swansea’s performance in 2006/07 and the published performanceof other Local Authorities on 2005/06). This guide to comparative performance is illustratedby a star rating as defined below:
Results in the top 25% of comparable authorities
Results in the upper middle quartile range
Results in the lower middle quartile range
Results in the lowest 25% of comparable authorities
This comparison assists with setting targets and helps to identify areas of goodperformance or where services require work to improve to a comparable standard withwell performing authorities. Swansea has made a significant improvement in performancecompared to the previous year (2005/06), whereby, the number of indicators in the categoriesfor both 3 star and 4 star ratings has increased by almost twice as much. It is pleasing tonote these improvements, in view of the number of changes and challenges for Swansea.A table showing the figures and percentages over the last two years is as follows:
Further explanations are, where necessary, provided in footnotes and other notations areused to indicate where data is unavailable, not required or still to be determined. The NationalStrategic Performance Indicators (NSPI’s) in this report have been officially audited.
2005/06Last Year
2006/07This Year
Numberof PIs
%of PIs
Numberof PIs
%of PIs
10 17% 21 32%
Star Rating
Results in the top 25% of comparableauthorities (4 Stars)
6 11% 10 15%Results in the upper middle quartile range(3 Stars)
24 42% 18 28%Results in the lower middle quartile range(2 Stars)
17 30% 16 25%Results in the lowest 25% of comparableauthorities (1 Star)
57 65Total
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Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea72
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or70
%79
%Y
N/A
80%
Leg
al1
-P
erce
ntag
e o
fp
rose
cuti
ons
issu
edw
ithi
n 8
wee
ks o
fin
stru
ctio
ns
90.8
%95
%95
%Y
Y95
%95
%
Leg
al2
-P
erce
ntag
e o
fE
mer
gen
cy P
rote
ctio
no
rder
s re
spo
nded
to
wit
hin
1 d
ay
100%
100%
100%
YB
est
Per
form
ance
100%
100%
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 73
Fin
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
BN
F/00
1 -
Ho
usin
g B
enef
itse
curi
ty:
a)T
he n
umb
er o
fcl
aim
ants
vis
ited
,p
er 1
,000
cas
elo
adb)
The
num
ber
of
frau
d in
vest
igat
ors
emp
loye
d p
er 1
,000
case
load
c)T
he n
umb
er o
ffr
aud
inve
stig
atio
nsp
er 1
,000
cas
elo
add)
The
num
ber
of
pro
secu
tio
ns a
ndsa
ncti
ons
per
1,0
00ca
selo
ad(N
SPI)
312.
57
0.20
33.0
5
6.31
250
0.20 35 4
344.
36
0.20
19.3
1
3.76
Y Y N N
Bes
tP
erfo
rman
ce
Sam
e
N N
250
0.20 30 4.95
250
0.20 30 4.95
c)an
d d)
Case
load
incr
ease
d fro
m la
stye
ar. P
erfo
rman
ceim
pact
ed b
y ch
ange
of p
roce
dure
s fo
ral
l cas
es re
ferre
d to
Mag
istra
tes
Cour
t.
Star
Rat
ing:
a) b) c) d)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea74
Fin
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
BN
F/00
2 -
Sp
eed
of
pro
cess
ing
: a)
aver
age
tim
e fo
rp
roce
ssin
g n
ewcl
aim
sb)
aver
age
tim
efo
r p
roce
ssin
gno
tific
atio
ns o
fch
ang
es o
fci
rcum
stan
ces
(NSP
I)
25.7
day
s
14 day
s
27 day
s
14 day
s
22.7
9d
ays
11.7
9d
ays
Y Y
Bes
tP
erfo
rman
ce
Y
24 day
s
12 day
s
24 day
s
12 day
s
Star
Rat
ing:
a) b)
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 75
Fin
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
BN
F/00
3 -
Acc
urac
y o
fp
roce
ssin
g:
a)pe
rcen
tage
of c
ases
for
whi
ch t
heca
lcul
atio
n of
the
amou
nt o
f ben
efit
due
was
cor
rect
on t
he b
asis
of t
hein
form
atio
n av
aila
ble
for
the
dete
rmin
atio
nfo
r a
sam
ple
ofca
ses
chec
ked
post
dec
isio
n bi
)the
per
cent
age
ofH
ousi
ng B
enef
itov
erpa
ymen
tsre
cove
red
duri
ng t
heye
ar a
s a
perc
enta
geof
the
tot
al a
mou
ntof
Hou
sing
Ben
efit
over
paym
ents
iden
tifie
d du
ring
the
year
(NSP
I)
100%
77.5
%
99%
75%
99.8
%
77.8
6%
Y Y
Bes
tP
erfo
rman
ce
Y
99%
70%
99%
55%
Star
Rat
ing:
a) Futu
re ta
rget
redu
ced
due
toDW
P ru
le c
hang
esan
d th
e in
trodu
ctio
nof
Loc
al H
ousin
gAl
low
ance
from
April
200
8
bi)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea76
Fin
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f.(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
BN
F/00
3 -
Acc
urac
y o
fp
roce
ssin
g:
bii)
Per
cent
age
of
Ho
usin
g B
enef
ito
verp
aym
ents
reco
vere
d d
urin
gth
e ye
ar a
s a
per
cent
age
of
the
tota
l am
oun
t o
fH
ous
ing
Ben
efit
ove
rpay
men
tso
utst
and
ing
at
the
star
t o
f th
e ye
arp
lus
iden
tifie
dd
urin
g t
he y
ear
(NSP
I)
35.4
6%35
%28
.00%
NN
25%
20%
Star
Rat
ing:
bii)
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 77
Fin
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f.(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
BN
F/00
3 -
Acc
urac
y o
fp
roce
ssin
g:
biii)
Per
cent
age
of
Ho
usin
g B
enef
ito
verp
aym
ents
wri
tten
off
dur
ing
the
year
as
ap
erce
ntag
e o
f th
eto
tal a
mo
unt
of
Ho
usin
g B
enef
ito
verp
aym
ents
out
stan
din
g a
t th
est
art
of
the
year
plu
s id
enti
fied
dur
ing
the
yea
r(N
SPI)
12.6
7%10
%7.
47%
YY
6%6%
Star
Rat
ing:
biii)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea78
Fin
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CFH
/006
-
Per
cent
age
of
und
isp
uted
invo
ices
whi
ch w
ere
pai
d in
30 d
ays.
82.5
%86
%70
.7%
NN
80%
by S
ept
2007
85%
by M
arch
2008
90%
Star
Rat
ing:
CFH
/007
-
The
per
cent
age
of
Co
un
cil T
ax f
or
the
finan
cial
yea
r w
hich
was
rec
eive
d b
y th
eau
tho
rity
96.4
%94
%96
.23%
YN
96.2
5%96
.25%
Star
Rat
ing:
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 79
Perf
orm
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CH
R/0
01 -
a)T
he p
erce
ntag
eo
f em
plo
yees
(incl
udin
g t
each
ers
and
sch
oo
l bas
edst
aff)
who
leav
e th
eem
plo
ymen
t o
f th
elo
cal a
utho
rity
,w
heth
er o
n a
volu
ntar
y o
rin
volu
ntar
y b
asis
;b)
The
per
cent
age
of
emp
loye
es(e
xclu
din
g t
each
ers
and
sch
oo
l bas
edst
aff)
who
leav
e th
eem
plo
ymen
t o
f th
elo
cal a
utho
rity
,w
heth
er o
n a
volu
ntar
y o
rin
volu
ntar
y b
asis
.
Una
ble
to s
upp
ly
8.74
%
N/A
9.35
%
N/A
N/A
N/A
N/A
N/A
N/A
N/A
10%
N/A
10%
a) &
b) T
his
data
cann
ot c
urre
ntly
bepr
ovid
ed d
ue to
the
dela
y in
the
com
plet
ion
of th
eHR
/Pay
roll s
yste
m.
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea80
Perf
orm
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CH
R/0
02 -
T
he n
umb
er o
f w
ork
ing
day
s/sh
ifts
per
ful
l tim
eeq
uiva
lent
(FT
E) l
oca
lau
tho
rity
em
plo
yee
lost
due
to
sic
knes
sab
senc
e.
10.5
4d
ays
10.5
day
sN
/AN
/AN
/A10 day
sTh
is da
ta c
anno
tcu
rrent
ly be
pro
vided
due
to th
e de
lay
inth
e co
mpl
etio
n of
the
HR/P
ayro
ll sys
tem
.Ho
wev
er, i
nfor
mat
ion
was
ava
ilabl
e to
30t
hSe
ptem
ber 2
006
and
this
show
ed a
resu
ltof
4.9
4 da
ys fo
r the
half
year
.
CH
R/0
04 -
T
he p
erce
ntag
e o
f lo
cal
auth
ori
ty e
mp
loye
esfr
om
min
ori
ty e
thni
cco
mm
unit
ies.
1.22
%2.
2%N
/AN
/AN
/A2.
6%2.
6%Th
is da
ta c
anno
tcu
rrent
ly be
pro
vided
due
to th
e de
lay
inth
e co
mpl
etio
n of
the
HR/P
ayro
ll sys
tem
.
CH
R/0
05 -
T
he p
erce
ntag
e o
f lo
cal
auth
ori
ty e
mp
loye
esd
ecla
ring
tha
t th
ey a
red
isab
led
und
er t
hete
rms
of
the
Dis
abili
tyD
iscr
imin
atio
n A
ct 1
995.
1.37
%1.
74%
N/A
N/A
N/A
1.91
%1.
91%
This
data
can
not
curre
ntly
be p
rovid
eddu
e to
the
dela
y in
the
com
plet
ion
of th
eHR
/Pay
roll s
yste
m.
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 81
Perf
orm
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
Co
mm
s1 -
Per
cent
age
of
peo
ple
wh
o f
eel
wel
l inf
orm
ed a
bo
utth
e C
oun
cil
37%
43%
53%
YY
45%
50%
Co
mm
s3 -
Per
cent
age
of
staf
f w
ho f
eel w
ell
info
rmed
ab
out
chan
ges
and
dev
elo
pm
ent
in t
heC
oun
cil (
used
to
be
CO
MM
S4)
N/A
N/A
N/A
N/A
N/A
No p
lans
to c
olle
ctin
2007
/08
N/A
Staf
f sur
vey
post
pone
d
Co
mm
s4 -
Num
ber
of
uniq
uevi
sito
rs t
o t
heC
oun
cil’s
web
site
852,
879
750,
000
1,47
1, 9
52Y
Y
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea82
Perf
orm
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
HR
OD
5 -
Per
cent
age
lost
tim
e ac
cid
ents
per
1,00
0 em
plo
yees
13.2
1%14
%N
/AN
/AN
/ATh
is da
ta c
anno
tcu
rrent
ly be
prov
ided
due
toth
e de
lay
in th
eco
mpl
etio
n of
the
HR/P
ayro
ll sys
tem
.
HR
OD
13 -
Per
cent
age
of
top
5% o
f ea
rner
s th
atar
e w
om
en
38.9
6%44
.7%
N/A
N/A
N/A
45%
45%
This
data
can
not
curre
ntly
bepr
ovid
ed d
ue to
the
dela
y in
the
com
plet
ion
of th
eHR
/Pay
roll s
yste
m.
CH
01 -
The
per
cent
age
of
citi
zens
sat
isfie
d w
ith
the
ove
rall
stan
dar
ds
of
serv
ices
pro
vid
edb
y th
e au
tho
rity
79%
80%
74%
NN
CH
05 -
Une
mp
loym
ent
rate
sin
Sw
anse
a co
mp
ared
to t
he W
elsh
ave
rag
e
+0.
1%p
oint
sTo
be
equa
l to
or le
ssth
an t
heW
elsh
aver
age
0.1%
bel
owW
elsh
aver
age
YY
No
chan
geN
och
ange
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 83
Perf
orm
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
IT1
-A
pp
licat
ion
avai
lab
ility
-p
erce
ntag
e o
f ti
me
inw
hic
h t
he
app
licat
ion
is a
vaila
ble
to
the
use
rd
urin
g s
upp
ort
edho
urs
98.5
%99
.99%
YN
/A99
.71%
99.7
1%
IT2
-N
etw
ork
Ava
ilab
ility
-m
easu
red
as
the
per
cent
age
of
tim
eth
e co
re e
lem
ents
of
the
dat
a an
d v
oic
ene
two
rk a
re a
vaila
ble
dur
ing
sup
po
rted
hour
s
99.8
4%10
0%Y
Bes
tP
erfo
rman
ce99
.84%
99.8
4%
IT3
-In
cid
ent
Res
olu
tio
nti
mes
- m
easu
red
as
the
per
cent
age
of
PI,
P2
and
P3
inci
den
ts a
ctua
llyre
solv
ed w
ithi
n S
LAta
rget
res
olut
ion
times
70.8
4%97
.43%
YN
/A74
.60%
75.8
0%
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea84
Perf
orm
ance
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CH
03 -
The
per
cent
age
of
resi
den
ts w
ho s
aid
they
fee
l “fa
irly
saf
e”o
r “v
ery
safe
”af
ter
dar
k:a)
in t
heir
ow
nne
ighb
our
hoo
db)
in t
he c
ity
cent
re
75%
29%
N/A
N/A
64%
23%
N/A
N/A
N/A
N/A
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 85
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ED
U/0
01 -
The
per
cent
age
of
atte
nd
ance
inse
cond
ary
scho
ols
(NSP
I)
90.1
%90
.1%
89.6
7%N
N90
.15%
90.2
%St
ar R
atin
g:
ED
U/0
02 -
a)T
he n
umb
er o
f an
db)
the
per
cent
age
of:
i)A
ll p
upils
(incl
udin
g t
hose
in lo
cal a
utho
rity
care
) and
ii)P
upils
in lo
cal
auth
ori
ty c
are,
inan
y lo
cal a
utho
rity
mai
ntai
ned
lear
ning
sett
ing
, who
att
ain
the
age
of
16 d
urin
gth
e sc
hoo
l yea
ran
d le
ave
full-
tim
eed
ucat
ion,
tra
inin
go
r w
ork
bas
edle
arni
ng w
itho
ut a
nap
pro
ved
ext
erna
lq
ualif
icat
ion.
(NSP
I)
101/
2806
(3.6
0%)
7/26
(26.
92%
)
96(3
.40%
)
5/20
(25%
)
75(2
.65%
)
1/24
(4.1
7%)
Y Y
Y
Bes
tP
erfo
rman
ce
86(3
.10%
)
4/20
(20%
)
80(2
.89%
)
3/20
(15%
)
Star
Rat
ing:
bi)
bii)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea86
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ED
U/0
03 -
The
per
cent
age
of
pup
ils e
ligib
le f
or
asse
ssm
ent
at t
heen
d o
f K
ey S
tag
e 2,
in s
cho
ols
mai
ntai
ned
by
the
loca
l aut
hori
ty,
achi
evin
g t
he C
ore
Sub
ject
Ind
icat
or,
as d
eter
min
ed b
yTe
ache
r A
sses
smen
t.(N
SPI)
74.9
%73
%73
.85%
YN
74%
75%
Star
Rat
ing:
ED
U/0
04 -
The
per
cent
age
of
pup
ils e
ligib
le f
or
asse
ssm
ent
at t
heen
d o
f K
ey S
tag
e 3,
in s
cho
ols
mai
ntai
ned
by
the
loca
l aut
hori
ty,
achi
evin
g t
he C
ore
Sub
ject
Ind
icat
or,
as d
eter
min
ed b
yTe
ache
r A
sses
smen
t.(N
SPI)
55.8
%58
%58
.61%
YN
58%
59%
Star
Rat
ing:
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 87
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ED
U/0
06 -
a)T
he n
umb
er o
f an
db)
the
per
cent
age
of
pup
ils e
ligib
le f
or
asse
ssm
ent,
insc
hoo
ls m
aint
aine
db
y th
e lo
cal
auth
ori
ty, r
ecei
ving
a Te
ache
rA
sses
smen
t in
Wel
sh (f
irst
lang
uag
e):
i)A
t th
e en
d o
fK
ey S
tag
e 2
ii)A
t th
e en
d o
f K
ey S
tag
e 3
(NSP
I)
219/
2648
(8.2
7%)
169/
2824
(5.9
8%)
218
(8.3
8%)
192
(6.9
3%)
209
(8%
)
194
(6.9
4%)
N Y
N Y
239
(9.1
7%)
194
(7.3
9%)
260
(9.5
7%)
211
(8.1
%)
KS2
bi)A
nnua
l Var
iatio
nin
yea
r gro
up s
izean
d co
mpo
sitio
nre
sulte
d in
slig
htly
low
er p
erfo
rman
ce
Star
Rat
ing:
bi)
bii)
ED
U/0
07 -
Per
cent
age
of
pup
ilat
tend
ance
in p
rim
ary
scho
ols
92.5
%92
.8%
91.9
%N
N92
%92
.1%
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea88
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ED
U/0
08 -
The
num
ber
of
pup
ilsp
erm
anen
tly
excl
uded
dur
ing
the
yea
r p
er1,
000
pup
ils f
rom
:a)
Pri
mar
y sc
hoo
lsb)
Sec
ond
ary
scho
ols
0.05
1.76
0.25 1.2
0.05
1.07
Y YS
ame
Y0.
201.
200.
201.
20
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 89
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ED
U/0
09 -
a)
The
ave
rag
enu
mb
er o
f sc
hoo
ld
ays
that
per
man
entl
yex
clud
ed p
upils
did
no
t re
ceiv
e an
off
er o
f fu
ll ti
me
app
rop
riat
eed
ucat
ion
pro
visi
on
dur
ing
the
yea
rb)
The
ave
rag
enu
mb
er o
f sc
hoo
ld
ays
that
per
man
entl
yex
clud
ed p
upils
did
no
t re
ceiv
e an
off
er o
f p
art
tim
eap
pro
pri
ate
educ
atio
n p
rovi
sio
nd
urin
g t
he y
ear
New
In
dic
ator
New
In
dic
ator
30 d
ays
15 d
ays
N/A
N/A
N/A
N/A
N/A
N/A
32 day
s
27 day
s
31 day
s
26 day
s
To b
e re
porte
din
200
7/08
To b
e re
porte
din
200
7/08
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea90
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ED
U/0
10 -
The
per
cent
age
of
scho
ol d
ays
lost
due
to
fix
ed-t
erm
excl
usio
ns d
urin
g t
heye
ar, i
n:a)
Pri
mar
y sc
hoo
ls
b)S
eco
ndar
y sc
hoo
ls
a)0.
008%
(263
/33
9142
6)
b)0.
219%
(562
4/25
6924
1)
0.00
6%
0.21
%
0.0%
0.2%
N Y
N Y
0.01
%
0.21
0%
0.01
%
0.21
0%
a)sm
all in
crea
se in
line
with
nat
iona
ltre
nds
(LG
DUsu
bmiss
ions
are
toon
e de
cim
al p
oint
.Ac
tual
per
form
ance
is 0.
01%
).
ED
U/0
11 -
The
ave
rag
e ex
tern
alq
ualif
icat
ions
po
int
sco
re fo
r 16
yea
r o
lds,
in le
arn
ing
set
tin
gs
mai
ntai
ned
by
the
loca
l aut
hori
ty.
(NSP
I)
PI
amen
ded
4037
.8 (o
ld)
308
(new
)N
N/A
4142
Futu
re a
spira
tion
targ
ets
have
bee
nse
t bas
ed o
n th
eol
d de
finiti
on o
fG
CSE/
GNV
Q p
oint
ssc
ore.
Tar
gets
to b
ere
vised
afte
r fur
ther
disc
ussio
n w
ithW
AG
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 91
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
Ed
CP
5 -
Per
cent
age
of
scho
ols
in t
he t
op
qua
rtile
of
WA
G b
ench
mar
kg
roup
sa)
Ach
ievi
ng C
ore
Sub
ject
Ind
icat
or
at K
S2
b)A
chie
ving
Co
reS
ubje
ct In
dic
ato
rat
KS
3c)
aver
age
KS
4 p
oin
tsc
ore
(Pol
icy
Agre
emen
t)
12.3
%
21.4
%
35.7
%
25%
26.7
%
64%
20%
33.3
3%
0%
N Y N
Y Y N
26.2
5%
33.3
3%
28.5
%
27.5
%
33.3
3%
33.3
%
a)sm
all in
crea
se in
line
with
nat
iona
ltre
nds
Ed
CP
12 -
All
pup
ils r
ecei
ving
fixed
ter
m e
xclu
sio
ns
a)P
rim
ary
scho
ols
b)S
eco
ndar
y sc
hoo
ls
c)S
pec
ial S
cho
ols
49 903 5
45 900 5
83 888 2
N Y Y
N Y Y
83 900 5
83 900 5
a)De
spite
incr
ease
leve
l in p
rimar
yre
mai
ns lo
w
b)Ac
hiev
ed s
mal
lre
duct
ion
but l
evel
in s
econ
dary
rem
ains
hig
h
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea92
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
Ed
CP
14 -
Lear
ners
leav
ing
Em
plo
ymen
t Tr
aini
ngw
ith
a p
osi
tive
out
com
e(P
olic
y Ag
reem
ent)
72.1
%72
%82
%Y
Y75
%76
%
Ed
CP
21 -
Per
cent
age
of
pup
ilsin
sch
oo
ls m
aint
aine
db
y th
e au
tho
rity
in t
hep
revi
ous
sum
mer
achi
evin
g 5
or
mo
reG
CS
Es
at g
rad
esA
*- C
or
the
voca
tio
nal e
qui
vale
nt
50.7
%52
%51
.1%
NY
52.7
%53
%St
ar R
atin
g:
Ed
CP
22 -
Per
cent
age
of
pup
ilsin
sch
oo
ls m
aint
aine
db
y th
e au
tho
rity
achi
evin
g o
ne o
r m
ore
GC
SE
s at
gra
de
G o
rab
ove
or
the
voca
tio
nal e
qui
vale
nt
91.7
%94
%93
.1%
NN
92%
92%
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 93
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
Ed
CP
24 -
Per
cent
age
of
15/1
6-ye
ar-o
lds
achi
evin
gth
e ‘c
ore
su
bje
ctin
dic
ato
r’. T
ho
sep
upils
ach
ievi
ng a
tle
ast
gra
de
C in
GC
SE
En
glis
h o
rW
elsh
, Mat
hem
atic
san
d S
cien
ce in
com
bin
atio
n
39.8
%40
%39
.4%
NN
41.5
%42
%
Ed
CP
26 -
Per
cent
age
of
per
man
entl
y ex
clud
edp
upils
att
end
ing
alte
rnat
ive
tuit
ion
for
a)le
ss t
han
10 h
our
sp
er w
eek
b)b
etw
een
10 a
nd25
ho
urs
per
wee
kc)
ove
r 25
ho
urs
per
wee
k
73.3
%
26.7
%
0%
10%
40%
50%
80%
13%
7%
N N N
N N Y
50%
40%
10%
45%
40%
15%
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea94
Educa
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
Ed
CP
28 -
b)P
erce
ntag
e o
fst
atem
ents
of
spec
ial e
duc
atio
nal
need
, exc
lud
ing
tho
se a
ffec
ted
by
'exc
epti
ons
to
the
rule
' und
er t
he S
EN
Co
de
of
Pra
ctic
ep
rep
ared
wit
hin
18 w
eeks
96.4
%97
%96
.1%
NN
92%
92%
Still
very
hig
hpe
rform
ance
and
abov
e pr
evio
usye
ars’
hig
h le
vel -
just
miss
ed v
ery
chal
leng
ing
targ
et
Star
Rat
ing:
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 95
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
A/0
01 -
The
rat
e o
f d
elay
edtr
ansf
ers
of
care
fo
rso
cial
car
e re
aso
ns
per
1,0
00 p
op
ulat
ion
aged
75
or
ove
r(N
SPI)
(Pol
icy
Agre
emen
t)
6.19
128.
04Y
N9
8Th
e fin
anci
al d
iffic
ultie
saf
fect
ing
the
NH
S tru
stin
crea
sed
the
pres
sure
son
pos
t - d
ischa
rge
arra
ngem
ents
suc
h as
Soci
al S
ervic
es D
epts
.Th
ere
wer
e al
so p
robl
ems
with
recr
uitm
ent i
n th
epr
ivate
Dom
icilia
ryCa
re A
genc
ies
Star
Rat
ing:
SC
A/0
02 -
The
rat
e o
f o
lder
peo
ple
(ag
ed 6
5o
r o
ver)
:a)
Hel
ped
to
live
at h
om
e p
er 1
,000
po
pul
atio
n ag
ed65
or
ove
rb)
Who
m t
he a
utho
rity
sup
po
rts
in c
are
hom
es p
er 1
,000
po
pul
atio
n ag
ed65
or
ove
r(N
SPI)
(Pol
icy
Agre
emen
t)
56.4
6
26.4
8
57
26.5
0
102.
12
25.4
0
Y Y
Y
Bes
tP
erfo
rman
ce
102
26.0
0
102
a)Eq
uipm
ent &
adap
tatio
ns d
ata
was
not i
nclu
ded
in th
e05
/06
resu
lt.Im
prov
ed n
umbe
rof
clie
nts
supp
orte
dth
roug
h H
ome
Car
e/M
eals.
The
06/
07 ta
rget
was
set
on
the
basi
s of
wha
t was
kno
wn
at th
etim
e an
d th
eref
ore
was
very
muc
h in
line
with
05/0
6 pe
rform
ance
.
Star
Rat
ing:
a) b)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea96
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
A/0
03 -
The
per
cent
age
of
clie
nts
who
are
sup
po
rted
in t
heco
mm
unit
y d
urin
gth
e ye
ar, w
ho a
re:
a)A
ged
18-
64b)
Ag
ed 6
5+88
.35%
72.7
8%88
%72
%90
.58%
78.1
5%Y Y
Y Y90
%77
%
Star
Rat
ing:
a) b)
SC
A/0
06 -
The
ave
rag
e nu
mb
ero
f w
ork
ing
day
s ta
ken
fro
m c
om
ple
tio
no
f th
e ca
re p
lan
top
rovi
sio
n an
d/o
rin
stal
lati
on
of
aid
s/eq
uip
men
t.
New
Ind
icat
orN
/A22 day
sN
/AN
/A22 day
sTB
C
SC
A/0
07 -
The
perc
enta
geof
clie
nts
with
a c
are
plan
at 3
1st M
arch
who
’s c
are
plan
s sh
ould
have
bee
n re
view
ed th
atw
ere
revi
ewed
dur
ing
the
year
New
Ind
icat
orN
/A81
.3%
N/A
N/A
70%
TBC
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 97
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
A/0
09 -
The
rat
e p
er 1
,000
adul
ts (a
ged
18+
)re
ceiv
ing
a s
ervi
ce in
the
com
mun
ity
who
rece
ive
a d
irec
tp
aym
ent.
New
Ind
icat
orN
/A12
.49
N/A
N/A
13
SC
A/0
10 -
The
rat
e p
er 1
,000
adul
t cl
ient
s as
sess
edd
urin
g t
he y
ear
who
are
pro
vid
ed w
ith
assi
stiv
e te
chno
log
yas
par
t o
f a
pac
kag
eo
f ca
re
New
Ind
icat
orN
/A16
7.05
N/A
N/A
182
SC
A/0
11 -
The
per
cent
age
of
del
ayed
tra
nsfe
rs o
fca
re d
ue t
o:
a)H
ealt
hcar
e re
aso
nsb)
So
cial
car
e re
aso
nsc)
Oth
er r
easo
ns
New
Ind
icat
orN
/A
43.8
%23
.4%
32.8
%
N/A
N/A
N/A
N/A
N/A
N/A
PIdi
scon
tin-
ued
PIdi
scon
tin-
ued
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea98
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
C/0
01 -
a)
The
per
cent
age
of
first
pla
cem
ents
of
loo
ked
aft
erch
ildre
n d
urin
g t
heye
ar t
hat
beg
anw
ith
a ca
re p
lan
in p
lace
.b)
For
tho
se c
hild
ren
loo
ked
aft
er w
hose
seco
nd r
evie
w(d
ue
at 4
mo
nth
s)w
as d
ue in
the
yea
r,th
e p
erce
ntag
e w
ith
a p
lan
for
per
man
ence
at
the
due
dat
e(N
SPI)
(Pol
icy
Agre
emen
t)
87.2
%
81.4
%
88%
86%
74.3
%
80.6
%
N N
N N
90%
95%
95%
95%
Star
Rat
ing:
a) b)
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 99
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
C/0
02 -
Per
cent
age
child
ren
look
ed a
fter
at
31st
Mar
ch w
ho h
ave
expe
rien
ced
one
orm
ore
chan
ges
ofsc
hool
, dur
ing
a pe
riod
or p
erio
ds o
f bei
nglo
oked
aft
er, w
hich
wer
e no
t du
e to
tran
sitio
nal
arra
ngem
ents
, in
the
12m
onth
s to
31s
t M
arch
(NSP
I)(P
olic
y Ag
reem
ent)
18%
12%
16.7
%N
Y15
.5%
14%
Min
or im
prov
emen
tof
per
form
ance
.Hi
gh n
umbe
r of
mov
es s
till
attri
bute
d to
larg
eou
t of c
ount
ypo
pula
tion.
Star
Rat
ing:
SC
C/0
04 -
Sta
bilit
y of
pla
cem
ents
of c
hild
ren
look
ed a
fter
by t
he a
utho
rity
by
refe
renc
e to
the
perc
enta
ge o
f chi
ldre
nlo
oked
aft
er o
n 31
Mar
ch in
any
yea
rw
ith t
hree
or
mor
epl
acem
ents
dur
ing
the
year
10.1
2%<
15%
6.1%
YB
est
Per
form
ance
<15
%<
15%
Low
er p
lace
men
tch
ange
s du
e to
bette
r mon
itorin
gof
LAC
pop
ulat
ion
Star
Rat
ing:
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea100
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
C/0
07 -
The
per
cent
age
of
refe
rral
s th
at p
roce
edto
allo
cati
on
for
init
ial
asse
ssm
ent
dur
ing
the
year
.a)
Allo
cate
d t
o a
soci
al w
ork
er f
or
init
ial a
sses
smen
tb)
Allo
cate
d t
oso
meo
ne o
ther
than
a s
oci
alw
ork
er f
or
init
ial
asse
ssm
ent
New
Ind
icat
or
New
Ind
icat
or
65%
<5%
61.7
%
3.2%
N Y
N/A
N/A
TBC
TBC
TBC
TBC
a)M
argi
nal
diffe
renc
e. F
urth
erw
ork
on re
ferra
lpr
ofilin
g w
ill en
sure
targ
ets
are
met
.
SC
C/0
08 -
a)
The
per
cent
age
of
init
ial a
sses
smen
tsca
rrie
d o
ut w
ithi
n 7
wo
rkin
g d
ays;
b)T
he a
vera
ge
tim
eta
ken
to c
om
ple
tein
itia
l ass
essm
ents
that
to
ok
long
erth
an 7
wo
rkin
gd
ays
to c
om
ple
te
New
Ind
icat
or
New
Ind
icat
or
45%
N/A
42.8
%
16 day
s
N N/A
N/A
N/A
TBC
TBC
TBC
TBC
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 101
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
C/0
13 -
a)
The
per
cent
age
of
op
en c
ases
of
child
ren
wit
h a
nal
loca
ted
so
cial
wo
rker
whe
re t
hech
ild is
rec
eivi
ng
ase
rvic
e in
eac
h o
f th
efo
llow
ing
gro
ups;
i)C
hild
ren
on
the
child
pro
tect
ion
reg
iste
rii)
Chi
ldre
nlo
oke
d a
fter
iii)C
hild
ren
in n
eed
b)T
he p
erce
ntag
eo
f o
pen
cas
es o
fch
ildre
n al
loca
ted
to
som
eone
oth
er t
han
aso
cial
wo
rker
whe
reth
e ch
ild is
rec
eivi
nga
serv
ice
in e
ach
of
the
follo
win
g g
roup
s;
i)C
hild
ren
on
the
child
pro
tect
ion
reg
iste
rii)
Chi
ldre
nlo
oke
d a
fter
iii)C
hild
ren
in n
eed
New
Ind
icat
or
New
Ind
icat
or
N/A
N/A
N/A
N/A
N/A
N/A
93.9
%
85.3
%
58.4
%
100%
100%
100%
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Bes
tP
erfo
rman
ce
Bes
tP
erfo
rman
ceB
est
Per
form
ance
TBC
TBC
TBC
TBC
TBC
TBC
TBC
TBC
TBC
TBC
TBC
TBC
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea102
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
C/0
17 -
The
per
cent
age
of
child
ren
on
the
child
pro
tect
ion
reg
iste
rw
hose
cas
es w
ere
revi
ewed
wit
hin
stat
uto
ry t
imes
cale
s
New
Ind
icat
or95
%96
.3%
YN
/ATB
CTB
CSt
ar R
atin
g:
SC
C/0
18 -
The
per
cent
age
of
heal
th a
sses
smen
tsfo
r lo
oke
d a
fter
child
ren
due
in t
heye
ar t
hat
hav
e b
een
und
erta
ken.
New
Ind
icat
orN
/A88
%N
/AN
/ATB
CTB
C
SC
C/0
21 -
The
per
cent
age
of
loo
ked
aft
er c
hild
ren
revi
ews
carr
ied
out
wit
hin
stat
uto
ryti
mes
cale
s
New
Ind
icat
orN
/A80
.9%
N/A
N/A
TBC
TBC
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 103
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SC
C/0
23 -
a)
The
per
cent
age
of
child
ren
loo
ked
afte
r w
ho w
ere
per
man
entl
yex
clud
ed f
rom
scho
ol d
urin
g t
hesc
hoo
l yea
rb)
The
ave
rag
enu
mb
er o
f d
ays
spen
t o
ut o
fsc
hoo
l on
fixed
-p
erio
d e
xclu
sio
nsfo
r ch
ildre
n lo
oke
daf
ter.
New
Ind
icat
orN
/A
N/A
0%
10.6
day
s
N/A
N/A
Bes
tP
erfo
rman
ce
N/A
TBC
TBC
TBC
TBC
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea104
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
SP
P/0
01 -
The
ave
rag
en
um
ber
, per
1,0
00he
ad o
f p
op
ulat
ion,
of:
i)U
nits
of
float
ing
sup
po
rtii)
Bed
sp
aces
ind
irec
t ac
cess
iii)B
ed s
pac
es in
tem
po
rary
resi
den
tial
acco
mm
od
atio
niv
)Bed
sp
aces
inp
erm
anen
tre
sid
enti
alac
com
mo
dat
ion
v)B
ed s
pac
es in
shel
tere
dac
com
mo
dat
ion
for
old
er p
eop
levi
)Co
mm
unit
y al
arm
serv
ices
(NSP
I)
3.4
0.2
1.0
1.1
8.5
2.5
As a
gree
dw
ith W
AG,
not
appr
opria
teto
set
targ
ets
with
in th
isin
dica
tor
3.4
0.2
1.0
1.3
9.3
2.1
N/A
N/A
N/A
N/A
N/A
N/A
As a
gree
d w
ithW
AG, n
otap
prop
riate
to a
nalys
eim
prov
emen
t with
inth
is in
dica
tor d
ueto
fluc
tuat
ion
of fu
ndin
gar
rang
emen
ts
As a
gree
d w
ithW
AG it
is n
otap
prop
riate
to s
etta
rget
s w
ithin
this
indi
cato
r as
the
data
refle
cts
serv
ice
activ
ity le
vels
whi
chw
ill va
ry a
ccor
ding
to a
vaila
ble
fund
ing
and
chan
ge a
tse
rvic
e re
view
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 105
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
EE
F/00
1 -
a)P
erce
ntag
e ch
ang
ein
car
bo
n d
ioxi
de
emis
sio
ns in
the
non
do
mes
tic
pub
lic s
tock
;b)
Per
cent
age
chan
ge
in e
nerg
y us
e an
dca
rbo
n d
ioxi
de
emis
sio
ns in
the
hous
ing
sto
cki)
the
diff
eren
ce in
the
amo
unt
of
ener
gy
used
ii)th
e d
iffer
ence
in t
he a
mo
unt
of
carb
on
dio
xid
eem
issi
ons
(NSP
I)(P
olic
y Ag
reem
ent)
3.23
%
14.2
6%
11.0
6%
6% 17%
14%
6.41
%
16.5
3%
13.2
2%
Y N N
Sam
e
Bes
tP
erfo
rman
ce
Bes
tP
erfo
rman
ce
7% 19%
16%
TBC
21%
18%
a)Re
sult
repo
rted
for 2
006/
7 is
prov
ision
al, s
ince
it is
only
base
d on
sam
ple
set o
f 12
non
dom
estic
prop
ertie
s.Th
e ac
tual
/ver
ified
val
uefo
r 200
6/07
is to
be
repo
rted
in J
uly
2007
.
Star
Rat
ing:
New
sof
twar
e sy
stem
oper
atio
nal s
ince
mid
Feb
07. D
etai
ls en
tere
dof
LA
stoc
k on
ly, d
ue to
end
of y
ear d
eadl
ine
for
prod
ucin
g re
sults
.H
ad w
e be
en a
ble
to e
nter
det
ails
of a
llte
nure
sto
ck w
e ar
eco
nfid
ent w
e w
ould
have
met
targ
et o
nbo
th th
ese
PIs.
Star
Rat
ing:
bi)
bii)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea106
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
HH
A/0
01 -
a)
The
num
ber
of
hom
eles
s fa
mili
esw
ith
child
ren
who
hav
e u
sed
bed
and
bre
akfa
stac
com
mo
dat
ion
dur
ing
the
yea
r,ex
cep
t in
emer
gen
cies
;b)
The
ave
rag
e nu
mb
ero
f d
ays
all h
om
eles
sho
useh
old
s sp
end
inte
mp
ora
ryac
com
mo
dat
ion
(NSP
I)(P
olic
y Ag
reem
ent)
52 74 day
s
38 60 day
s
9 47 day
s
Y Y
Bes
tP
erfo
rman
ce
Bes
tP
erfo
rman
ce
25 55 day
s
20 52 day
s
Star
Rat
ing:
a) b)
HH
A/0
02 -
The
ave
rag
e nu
mb
ero
f w
ork
ing
day
sb
etw
een
hom
eles
sp
rese
ntat
ion
and
dis
char
ge
of
dut
y fo
rho
useh
old
s fo
und
to b
e st
atut
ory
hom
eles
s(N
SPI)
58 day
s65 day
s39 day
sY
Bes
tP
erfo
rman
ce60 day
s65 day
sSt
ar R
atin
g:
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 107
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
HH
A/0
08 -
a)
The
per
cent
age
of
hom
eles
sp
rese
ntat
ions
acce
pte
d a
sst
atut
ori
lyho
mel
ess;
b)T
he p
erce
ntag
eo
f ho
mel
ess
pre
sent
atio
nsd
ecid
ed w
ithi
n33
wo
rkin
g d
ays
Has
rep
lace
dH
HA
/005
21%
98%
9.8%
98.3
%
Y Y
N/A
N/A
15%
98%
13.5
%
98%
HLS
/010
-T
he a
vera
ge
num
ber
of
cale
ndar
day
sta
ken
to c
om
ple
te:
a)E
mer
gen
cy r
epai
rsb)
Urg
ent
rep
airs
c)N
on-
urg
ent
rep
airs
New
Ind
icat
or
1 d
ays
8 d
ays
24 d
ays
0.1
day
s7.
9 d
ays
18.8
day
s
Y Y Y
N/A
N/A
N/A
1 d
ays
7 d
ays
19 d
ays
1 d
ays
7 d
ays
18 d
ays
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea108
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
PS
R/0
01 -
The
per
cent
age
of
unfit
pri
vate
sec
tor
dw
ellin
gs
mad
e fit
,cl
ose
d o
r d
emo
lishe
dth
roug
h d
irec
t ac
tio
nb
y th
e lo
cal a
utho
rity
(NSP
I)
6.65
%6.
8%6.
92%
YB
est
Per
form
ance
5.
5%5.
9%St
ar R
atin
g:
PS
R/0
02 -
The
ave
rag
e nu
mb
ero
f a
cale
nd
ar d
ays
take
n to
del
iver
aD
isab
led
Fac
iliti
esG
rant
745
day
s69
6d
ays
653
day
sY
Y63
3d
ays
614
day
sSt
ar R
atin
g:
PS
R/0
03 -
The
ave
rag
e nu
mb
ero
f ca
lend
ar d
ays
take
n to
del
iver
an
adap
tati
on
for
a Lo
cal
Aut
hori
ty t
enan
tw
here
the
Dis
able
dFa
cilit
ies
Gra
ntp
roce
ss is
no
t us
ed.
612
day
s47
8d
ays
472
day
sY
Y45
8d
ays
444
day
sSt
ar R
atin
g:
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 109
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CB
S1
-Te
nant
sat
isfa
ctio
nw
ith
rep
airs
ser
vice
94.6
%90
%91
.95%
YN
90%
90%
CP
1 -
Am
oun
t o
f ad
dit
iona
lre
venu
e g
ener
ated
fro
m r
enta
l inc
om
e
£32,
600
£93,
000
£83,
000
NY
TBA
TBA
Futu
re ta
rget
s to
be c
onfir
med
CP
2 -
Am
oun
t o
f ca
pit
alre
ceip
ts g
ener
ated
fro
m la
nd d
isp
osa
ls
£10,
033,
950
£12,
500,
000
£5,0
45,5
55N
N£6
,000
,000
£5,4
57,0
00Fu
ture
targ
ets
for
prof
iling
purp
oses
only
- do
not r
efle
ctlik
ely
expe
ctat
ions
.Fi
gure
ach
ieve
dis
net,
gros
s ca
pita
lre
ceip
ts fo
r 06/
07to
talle
d £1
1.5m
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea110
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CP
3 -
a)T
he p
erce
ntag
eo
f the
po
rtfo
lio fo
rw
hic
h a
n a
cces
ssu
rvey
has
bee
nun
der
take
nb)
The
per
cent
age
of t
he p
ort
folio
for
wh
ich
th
ere
is a
nac
cess
ibili
ty p
lan
17%
0%
17%
2.5%
17.5
%
2.5%
Y Y
Y Y
82.5
%
5%
Nil
TBA
a)Pr
evio
us ta
rget
s ha
vebe
en b
ased
upo
n 34
audi
ts h
istor
ical
lyco
mpl
eted
aga
inst
an
estim
ate
of 2
00 p
ublic
acce
ss p
rope
rties
.Cu
rrent
per
form
ance
and
futu
re fi
gure
sin
clud
e ac
tual
new
audi
ts c
ompl
eted
agai
nst a
n es
timat
eof
450
pub
lic a
cces
sbu
ildin
gs in
clud
ing
scho
ols.
An
acce
ssau
dit p
rogr
amm
e is
due
to c
ompl
ete
byDe
cem
ber 2
007
b)Hi
stor
ic ta
rget
sba
sed
upon
5co
mpl
eted
pla
nsag
ains
t 200
pub
licac
cess
pro
perti
es.
Futu
re a
spira
tions
base
d up
on 4
50 p
ublic
acce
ss b
uild
ings
.Ac
cess
ibilit
y pl
ans
will
be d
evel
oped
in th
eco
ntex
t of t
heco
mpl
eted
aud
itpr
ogra
mm
e
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 111
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
HS
G 1
Cur
rent
tena
nt a
rrea
rsN
ewIn
dic
ator
£1,0
80,0
00£1
,070
,142
YN
/A£9
20,0
00
HS
G 2
-N
umb
er o
fvo
ids
New
Ind
icat
or37
041
6N
Y35
0Ev
en th
ough
the
targ
et w
as n
otm
et, t
he e
nd o
f yea
r voi
ds fi
gure
was
the
low
est s
ince
199
6. L
ong
term
voi
ds (e
mpt
y fo
r ove
r 12
mon
ths)
redu
ced
from
97
to 7
2(d
own
26%
). Pe
rform
ance
at t
hebe
ginn
ing
of th
e ye
ar w
as a
ffect
edby
CO
RGI’s
reco
mm
enda
tion
that
the
met
re b
e ca
pped
on
prop
ertie
svo
id fo
r 4 w
eeks
plu
s, a
ll voi
dsne
eded
to h
ave
a ga
s an
d el
ectri
city
supp
ly on
in th
e pr
oper
ty to
ena
ble
an e
lect
ricity
cer
tific
ate
to b
epr
oduc
ed a
nd a
gas
saf
ety
chec
kto
be
carri
ed o
ut. T
o im
prov
eef
ficie
ncy
and
effe
ctive
ness
addi
tiona
l res
ourc
es w
ere
prov
ided
by C
orpo
rate
Bui
ldin
g Se
rvic
es(C
BS),
the
Hom
es P
repa
ratio
n Un
it(H
PU) w
hich
co-
ordi
nate
s w
orks
to v
oid
prop
ertie
s re
loca
ted
toth
e sa
me
depo
t as
CBS.
Effe
ctive
man
agem
ent o
f the
con
tract
ors
isin
pla
ce a
nd p
erfo
rman
ce im
prov
edsig
nific
antly
tow
ards
the
end
ofth
e ye
ar.
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea112
Soci
al Serv
ices
& H
ousi
ng
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
HS
G 3
-P
erce
ntag
e o
fho
useh
old
sth
reat
ened
wit
hho
mel
essn
ess
for
who
m h
om
eles
snes
sw
as p
reve
nted
thro
ugh
inte
rven
tio
no
f th
e LA
’sho
mel
essn
ess
serv
ice
New
Ind
icat
or20
%31
.5%
Y
N/A
Indi
cato
rbe
ing
repl
aced
byHH
A/01
3
Indi
cato
rbe
ing
repl
aced
byHH
A/01
3
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 113
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
PLA
/004
-a)
The
per
cent
age
of
maj
or
pla
nnin
gap
plic
atio
nsd
eter
min
ed d
urin
gth
e ye
ar w
ithi
n13
wee
ksb)
The
per
cent
age
of
min
or
pla
nnin
gap
plic
atio
nsd
eter
min
ed d
urin
gth
e ye
ar w
ithi
n8
wee
ks
32%
30%
40%
40%
37.5
%
36.9
%
N N
Y Y
50%
40%
Impr
oved
proc
edur
es a
ndin
crea
se in
sta
ffha
s im
prov
edpe
rform
ance
.20
% in
crea
se in
num
ber o
f maj
orap
plic
atio
nsre
ceive
d ha
s m
ade
it di
fficu
lt to
achi
eve
targ
et.
Star
Rat
ing:
a) Impr
oved
perfo
rman
cere
sulti
ng fr
omad
ditio
nal s
taff
and
incr
ease
dde
lega
ted
pow
ers
durin
g 2n
d ha
lfof
the
year
.
Star
Rat
ing:
b)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea114
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
c)T
he p
erce
ntag
eo
f ho
useh
old
erp
lann
ing
app
licat
ions
det
erm
ined
dur
ing
the
year
wit
hin
8 w
eeks
d)T
he p
erce
ntag
eo
f al
l oth
er p
lann
ing
app
licat
ions
det
erm
ined
dur
ing
the
year
wit
hin
8 w
eeks
53%
53%
60%
60%
65.7
%
58.8
%
Y N
Y Y
70%
65%
Impr
oved
perfo
rman
cere
sulti
ng fr
omad
ditio
nal s
taff
and
incr
ease
dde
lega
ted
pow
ers.
Star
Rat
ing:
c) Impr
oved
perfo
rman
cere
sulti
ng fr
omad
ditio
nal s
taff
and
incr
ease
dde
lega
ted
pow
ers
durin
g th
e 2n
d ha
lfof
the
year
.
Star
Rat
ing:
d)
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 115
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
PLA
/005
-T
he p
erce
ntag
eo
f en
forc
emen
tco
mp
lain
ts r
eso
lved
dur
ing
the
yea
r w
ithi
n12
wee
ks o
f re
ceip
t
64%
70%
55.9
%N
N60
%65
%Cu
mul
ative
affe
cts
of in
crea
sing
num
ber o
fco
mpl
aint
s re
ceive
dad
vers
ely
affe
ctin
gpe
rform
ance
.(9
% in
crea
se o
nco
rresp
ondi
ngpe
riod
05/0
6,19
% in
crea
sesin
ce 0
3/04
)
Star
Rat
ing:
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea116
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
PP
N/0
01 -
a)
The
num
ber
of
hig
hri
sk b
usin
esse
s lia
ble
to a
pro
gra
mm
edin
spec
tio
n o
ral
tern
ativ
een
forc
emen
t ac
tivi
tyd
urin
g t
he y
ear;
i)
Trad
ing
Sta
ndar
ds
ii)Fo
od
Hyg
iene
iii)A
nim
al H
ealt
hiv
)Hea
lth
and
Saf
ety
b)T
he p
erce
ntag
e o
fth
ese
hig
h ri
skb
usin
esse
s th
at w
ere
liab
le t
o a
pro
gra
mm
edin
spec
tio
n o
ral
tern
ativ
e in
spec
tio
nac
tivi
ty t
hat
wer
ein
spec
ted
/sub
ject
to
alte
rnat
ive
enfo
rcem
ent
acti
vity
,fo
r:i)
Trad
ing
Sta
ndar
ds
ii)Fo
od
Hyg
iene
iii)A
nim
al H
ealt
hiv
)Hea
lth
and
Saf
ety
(NSP
I)
56 836 1 7
96%
100%
100%
100%
N/A
N/A
N/A
N/A
100%
100%
100%
100%
43 866 1 23 95%
100%
100%
43%
N/A
N/A
N/A
N/A N Y Y N
N/A
N/A
N/A
N/A N
Bes
t Per
form
ance
Bes
t Per
form
ance
N
A ta
rget
cann
ot b
ese
t, as
the
resu
lt w
illsim
ply
be th
enu
mbe
r of
busin
esse
sin
the
area
whi
ch fa
llun
der t
his
cate
gory
of
insp
ectio
n.Th
is fig
ure
may
fluct
uate
from
yea
rto
yea
rde
pend
ant
on th
enu
mbe
r of
busin
esse
sop
erat
ing
100%
100%
100%
100%
A ta
rget
cann
ot b
ese
t, as
the
resu
lt w
illsim
ply
beth
enu
mbe
r of
busin
esse
sin
the
area
whi
ch fa
llun
der t
his
cate
gory
of
insp
ectio
n.Th
is fig
ure
may
fluct
uate
from
yea
rto
yea
rde
pend
ant
on th
enu
mbe
r of
busin
esse
sop
erat
ing
100%
100%
100%
100%
bi)u
nabl
e to
visi
t 2pr
emise
s du
e to
sta
ffav
aila
bilit
ybi
v)pr
iorit
y gi
ven
toFi
t 3 to
pic
insp
ectio
nsan
d w
ork
take
n in
from
Lice
nsin
g Di
visio
n fo
ran
imal
wel
fare
and
cara
van
sites
.*
Unab
le to
set
due
toch
ange
s in
enf
orce
men
tst
rate
gy s
et b
y FS
A.
Star
Rat
ing:
bi)
bii)
biii)
biv)
Prio
rity
give
n to
Fit
3to
pic
insp
ectio
ns a
sag
reed
in p
artn
ersh
ipw
orki
ng w
ith th
e He
alth
and
Safe
ty E
xecu
tive,
and
wor
k ta
ken
on fr
omLi
cens
ing
divis
ion
inco
nnec
tion
with
ani
mal
wel
fare
and
car
avan
site
s. O
ne o
ffice
r on
mat
erni
ty le
ave
durin
gth
e ye
ar, p
ost n
ot fi
lled
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 117
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ST
S/0
01 -
The
per
cent
age
of
hig
hway
s an
d r
elev
ant
land
insp
ecte
d o
f a
hig
h o
r ac
cep
tab
lest
and
ard
of
clea
nlin
ess
93.8
%95
%91
.7%
NN
96.3
2%96
.32%
This
indi
cato
r is
com
pile
d by
insp
ectin
ga
rand
om s
elec
tion
ofst
reet
s at
var
ying
times
.Pe
rform
ance
perc
enta
ges
will
beaf
fect
ed b
y th
ese
fact
ors.
Star
Rat
ing:
ST
S/0
02 -
The
per
cent
age
of
aban
do
ned
veh
icle
sre
mo
ved
wit
hin
24
hour
s o
f exp
iry
of t
here
leva
nt n
oti
ce p
erio
d
New
Ind
icat
or75
%93
.60%
YN
/ADe
lete
dna
tiona
llyfro
m20
07/0
8Bu
t will
beke
pt a
s a
loca
l PI
Achi
eved
ove
r a 3
0%im
prov
emen
t on
last
year
’s re
sult
(inte
rnal
PI)
thro
ugh
the
appo
intm
ent o
f ane
w c
ontra
ctor
.
ST
S/0
03 -
The
per
cent
age
of
rep
ort
ed f
ly t
ipp
ing
inci
den
ts o
n re
leva
ntla
nd c
lear
ed w
ithin
5 w
ork
ing
day
s
New
Ind
icat
or85
%93
.24%
YN
/A90
%90
%Ac
hiev
ed o
ver a
30%
impr
ovem
ent o
n la
stye
ar’s
resu
lt (in
tern
al P
I)th
roug
h th
eap
poin
tmen
t of a
new
con
tract
or.
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea118
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
TH
S/0
01 -
Co
ndit
ion
of:
a)P
rinc
ipal
(A) r
oad
sb)
No
n-p
rinc
ipal
/cl
assi
fied
ro
ads
(NSP
I)
a)18
%b)
21%
17%
20%
14.1
%18
.0%
es
timat
edse
eco
mm
ent
TBC
TBC
TBC
TBC
Indi
cato
rto
be
repl
aced
usin
gdi
ffere
ntas
sess
-m
ent
met
hod
Indi
cato
rto
be
repl
aced
usin
gdi
ffere
ntas
sess
-m
ent
met
hod
b)Th
e Au
thor
ityw
as u
nabl
e to
prov
ide
data
for t
his
indi
cato
r. Th
eref
ore,
the
figur
e of
18%
has
been
bas
ed o
nth
e sa
me
sam
ple
ofsu
rvey
leng
th a
s in
the
prev
ious
yea
r.An
ass
umpt
ion
isbe
ing
mad
e th
at th
esa
me
impr
ovem
ent
of 3
% is
app
licab
le.
TH
S/0
09 -
The
ave
rag
e nu
mb
ero
f ca
lend
ar d
ays
take
n t
o r
epai
r al
lst
reet
lam
p f
ailu
res
dur
ing
the
yea
r
New
Ind
icat
or(re
pla
ced
THS
/005
)
7 d
ays
4.64
day
sY
N/A
< 7
day
s<
7d
ays
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 119
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
WM
T/0
01 -
a)
The
to
tal t
onn
age
i)R
euse
d a
nd/o
rre
cycl
ed;
ii)C
om
po
sted
or
trea
ted
bio
log
ical
ly in
ano
ther
way
.b)
The
per
cent
age
of
mun
icip
al w
aste
i)R
euse
d a
nd/o
rre
cycl
ed; a
nd
ii)C
om
po
sted
or
trea
ted
bio
log
ical
ly in
ano
ther
way
.(N
SPI)
(Pol
icy
Agre
emen
t)
28,4
33to
nnes
10,8
09to
nnes
20.1
%
7.64
%
31,7
00to
nnes
11,5
00to
nnes
22%
8%
29, 9
10.0
0to
nnes
11, 0
30to
nnes
21.2
0%
7.82
%
N N N N
Bes
tP
erfo
rman
ce
Bes
tP
erfo
rman
ce
Bes
tP
erfo
rman
ce
Y
32,0
00to
nnes
12,5
00to
nnes
22.5
%
9%
Targ
ets
likel
y to
be re
-ev
alua
ted
follo
win
gth
e W
AGre
visio
nof
the
Was
teSt
rate
gyfo
r Wal
es"W
iseab
out
Was
te"
Star
Rat
ing:
ai)
aii)
bi)
bii)
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea120
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
WM
T/0
02 -
a)
The
to
tal t
onn
age
of,
and
b)
the
per
cent
age
of
bio
-deg
rad
able
mun
icip
al w
aste
sent
to
land
fill
(NSP
I)
74,9
31to
nnes
72.8
7%
74,0
00to
nnes
67%
56,9
60
tonn
es65
.51%
Y Y
Y
Bes
tP
erfo
rman
ce
56,7
50to
nnes
65.7
5%
Targ
ets
likel
y to
be
re-e
valu
ated
follo
win
gth
e W
AGre
visio
n of
the
Was
teSt
rate
gyfo
r Wal
es"W
iseab
out
Was
te"
Star
Rat
ing:
a) b)
WM
T/0
04 -
a)
The
to
tal
tonn
age
of
b)th
e p
erce
ntag
e o
fm
unic
ipal
was
tes
sent
to
land
fill
112,
906
tonn
es66
.98%
110,
300
tonn
es64
%
99,9
44to
nnes
70.1
2%
Y N
Y N
98,5
00to
nnes
68.5
%
Targ
et to
be
re-e
valu
ated
follo
win
gth
e re
visio
nof
the
Was
teSt
rate
gyfo
r Wal
es"W
iseab
out
Was
te"
Intro
duct
ion
of fo
odw
aste
col
lect
ions
and
impr
oved
perfo
rman
ce b
yCi
vic A
men
ityan
d ot
her s
ourc
ese
para
tion
met
hods
deliv
ery.
Star
Rat
ing:
a) b)
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 121
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
WM
T/0
06 -
The
per
cent
age
of
hous
eho
lds
serv
ed b
ya
kerb
sid
e co
llect
ion
of
two
or
mo
rere
cycl
able
s.
100%
100%
100%
YB
est
Per
form
ance
100%
100%
Star
Rat
ing:
WM
T/0
07 -
The
per
cent
age
of
mun
icip
al w
aste
rece
ived
at
ah
ou
seh
old
was
team
enity
site
tha
t is
reu
sed
, rec
ycle
d o
rco
mp
ost
ed
New
Ind
icat
orN
/A50
.39%
N/A
N/A
52%
Targ
et to
be
re-e
valu
ated
follo
win
gth
e re
visio
nof
the
Was
teSt
rate
gyfo
r Wal
es"W
iseab
out
Was
te"
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea122
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
EH
S4
-To
inve
stig
ate
com
pla
ints
re.
fo
od
safe
ty a
nd a
sso
ciat
edm
atte
rs w
ithi
n 4
wo
rkin
g d
ays
100%
95%
100%
YB
est
Per
form
ance
95%
95%
EH
S5
-N
umb
er o
f p
rem
ises
wit
h no
sm
oki
ngp
olic
ies
(Pol
icy
Agre
emen
t)
643
703
734
YY
Del
eted
for
07/0
8
This
year
’s re
sult
exce
eded
06/
07ta
rget
by
31.
This
is po
ssib
lydu
e to
bus
ines
ses
prep
arin
g fo
r the
ban
on s
mok
ing
inen
clos
ed p
ublic
plac
es w
hich
cam
ein
to fo
rce
on02
.04.
07
EH
S8
-T
he p
erce
ntag
eo
f re
que
sts
for
cons
umer
ad
vice
resp
ond
ed t
o w
ithi
n2
wo
rkin
g d
ays.
95%
90%
97%
YY
90%
90%
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 123
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
EH
S10
-T
he p
erce
ntag
e o
fcu
sto
mer
s w
itho
utap
po
intm
ents
see
nw
ithi
n 30
min
utes
inth
e R
egis
trat
ion
serv
ice
99.6
%95
%99
%Y
N96
%97
%
EH
S21
-T
he p
erce
ntag
e o
f cal
lce
ntr
e d
irec
ted
cal
lsan
swer
ed w
ithi
n 15
seco
nds
93%
90%
88%
NN
85%
90%
Intro
duct
ion
ofca
rd p
aym
ent f
orbu
lky
was
te s
ervic
ean
d st
aff t
urno
ver
have
affe
cted
perfo
rman
ce.
Targ
et re
duce
d fo
r07
/08
due
to im
pact
incl
udin
g pl
anni
ng(d
evel
opm
ent c
ontro
l)ca
lls.
EH
S23
-B
uild
ing
Co
ntro
lP
erfo
rman
ce M
atri
x.S
core
ag
ains
t th
ech
eckl
ist
of
bes
tp
ract
ice
com
pile
d f
or
Eng
land
and
Wal
es
79.5
%80
%82
%Y
Y81
%84
%
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea124
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
EM
P8
-T
he p
erce
ntag
e o
fg
ener
al p
est
cont
rol
and
ani
mal
imp
oun
din
g r
eque
sts
resp
ond
ed t
o w
ithi
n3
wo
rkin
g d
ays
98.7
%95
%90
.96%
NN
85%
85%
EM
P13
-T
he p
erce
ntag
eo
f no
ise
com
pla
ints
resp
ond
ed t
o w
ithi
n5
wo
rkin
g d
ays
98.3
%98
%97
.6%
NN
98%
98%
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 125
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
EM
P21
-a)
(i)P
erce
ntag
e of
hou
se-
hold
was
te a
risi
ngs
whi
ch h
ave
bee
n se
nt b
y th
e A
utho
rity
fo
r re
cycl
ing
.a)
(ii)
Tota
l to
nnag
e o
f ho
useh
old
was
te
aris
ing
s w
hich
hav
e b
een
sent
be
the
Aut
horit
y fo
r re
cycl
ing
b)(i)
The
per
cent
age
of
hous
eho
ld w
aste
se
nt b
y th
e A
utho
rity
fo
r co
mp
ost
ing
or
trea
tmen
t b
y an
aero
bic
dig
estio
n.b)
(ii)
The
to
nnag
e o
f ho
useh
old
was
te
sent
by
the
Aut
hori
ty
for
com
po
stin
g o
r tr
eatm
ent
by
anae
rob
ic d
iges
tion.
c)(i)
Per
cent
age
of
the
tota
l to
nnag
e o
f ho
useh
old
was
te
aris
ing
s w
hich
hav
e b
een
used
to
rec
ove
rhe
at, p
ow
er a
nd
othe
r en
ergy
sou
rces
.
11.7
1%
22,0
68to
nnes
7.62
%
8,98
3to
nnes
0%
18.5
%
20,5
00to
nnes
7.75
%
9,20
0to
nnes
0%
20.4
9%
24,2
99.6
2to
nnes
7.88
%
9,34
9.97
tonn
es
0.00
6%
Y Y Y Y Y
Bes
t P
erfo
rman
ce
Bes
t P
erfo
rman
ce
Y Y Y
21.2
%
25,6
46to
nnes
8.9%
10,7
67to
nnes
0%
23%
28,3
80to
nnes
9.75
%
12,0
31to
nnes
0%
ai)I
mpr
ovem
ents
inpe
rform
ance
esp
ecia
llyat
civi
c am
enity
site
s
aii)
Impr
ovem
ents
inpe
rform
ance
esp
ecia
llyat
civi
c am
enity
site
s
bi)I
ntro
duct
ion
of a
kitc
hen
was
te c
olle
ctio
nse
rvic
e
bii)
Intro
duct
ion
of a
kitc
hen
was
te c
olle
ctio
nse
rvic
e
ci)W
aste
mat
eria
l sen
tfo
r inc
iner
atio
n (w
ithhe
at re
cove
ry) b
y th
isau
thor
ity d
urin
g 06
/07
was
sen
t to
such
afa
cilit
y du
e to
an
emer
genc
y cl
osur
eof
the
auth
oriti
esco
ntra
cted
disp
osal
faci
lity
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea126
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
c)(ii
) To
nnag
e o
fho
useh
old
was
tear
isin
gs
whi
ch h
ave
bee
n us
ed t
o r
eco
ver
heat
, po
wer
and
oth
eren
erg
y so
urce
sd)
(i)P
erce
ntag
e o
fho
useh
old
was
tear
isin
gs
whi
ch h
ave
bee
n la
ndfil
led
.d)
(ii)T
he t
onn
age
of
hous
eho
ld w
aste
aris
ing
s w
hich
hav
eb
een
land
fille
d.
0
71.6
1%
84,4
41to
nnes
0
70%
84,1
00to
nnes
7.5
70.6
7%
83,8
12.2
6to
nnes
Y N Y
Y Y Y
0
69.9
%
84,5
60to
nnes
0
67.2
5%
82,9
82to
nnes
cii)
was
te m
ater
ial
sent
for i
ncin
erat
ion
(with
hea
t rec
over
y)by
this
auth
ority
dur
ing
06/0
7 w
as s
ent t
o su
cha
faci
lity
due
to a
nem
erge
ncy
clos
ure
of th
e au
thor
ities
cont
ract
ed d
ispos
alfa
cilit
y
di)i
mpr
ovem
ents
in re
cycl
ing
and
com
post
ing
serv
ices
dii)
impr
ovem
ents
in re
cycl
ing
and
com
post
ing
serv
ices
EP
3 -
Num
ber
of
Nat
ure
Res
erve
s m
eeti
ng w
ith
Gre
en F
lag
cri
teri
a
12
1N
Sam
e1
1
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 127
Envi
ronm
ent
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
ET
E5
-D
amag
e to
ro
ads
&p
avem
ents
mad
e sa
few
ithi
n 24
ho
urs
100%
99%
99.8
5%Y
N99
%99
%
ET
E7
-In
crea
se in
num
ber
of
youn
g p
eop
letr
avel
ling
to
/fro
msc
hoo
l in
the
Saf
eR
ou
tes
to S
cho
ol
pro
ject
by
cycl
ing
or
wal
king
(P
olic
y Ag
reem
ent)
1630
1631
1823
YY
1681
Not
set
yet
ET
E8
-N
umb
er o
f ca
rs u
sing
par
k an
d r
ide
serv
ices
233,
508
290,
000
267,
827
NY
337,
000
386,
000
The
signi
fican
tju
mp
in a
spira
tions
for c
ars
usin
g th
epa
rk a
nd ri
dese
rvic
es is
due
toth
e co
ntin
uing
stro
ng g
row
th in
patro
nage
and
the
com
plet
ion
ofFf
ores
tfach
site
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea128
Regenera
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
LCS
/001
-T
he n
umb
er o
f vi
sits
to t
he f
ollo
win
gfa
cilit
ies
dur
ing
the
year
per
1,0
00p
op
ulat
ion:
a)In
do
or
spo
rts
faci
litie
s b)
Out
do
or
spo
rts
faci
litie
s
New
Ind
icat
or
5534
968
4403
924
N N
N/A
N/A
4552
943
4609
975
a)W
ales
Nat
iona
l Poo
lse
vere
ly ov
eres
timat
edth
eir l
ikel
y us
age
(by
230k
) as
wel
l as
the
fire
in P
enyr
heol
impa
ctin
gth
e fig
ures
whi
chre
sulte
d in
redu
ced
subs
eque
nt u
sage
.
b)W
eath
er w
as th
em
ain
fact
or in
redu
cing
atte
ndan
ce a
t out
door
leisu
re v
enue
s - i
t was
a w
et w
inte
r and
an
ambi
tious
targ
et.
LCL/
001
-T
he n
umb
er o
f peo
ple
usi
ng
Pu
blic
Lib
rary
Ser
vice
s d
urin
g t
heye
ar p
er 1
,000
po
pul
atio
n.
New
Ind
icat
or47
5346
47N
N/A
4895
4968
The
clos
ure
of th
eCe
ntra
l libr
ary
for
alm
ost 3
mon
ths
due
to h
ealth
& s
afet
yco
ncer
ns h
as g
reat
lyaf
fect
ed th
is ye
ar’s
perfo
rman
ce.
It is
estim
ated
that
the
targ
et w
ould
hav
e be
enac
hiev
ed h
ad th
e lib
rary
rem
aine
d op
en
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 129
Regenera
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
LCL/
002
- a)
The
num
ber
of
pub
licly
acc
essi
ble
com
put
ers
per
10,0
00 p
op
ulat
ion
b)T
he p
erce
ntag
e o
fav
aila
ble
co
mp
uter
hour
s in
use
.c)
The
per
cent
age
of
libra
ries
tha
t o
ffer
cust
om
ers
acce
ssto
co
mp
uter
serv
ices
thr
oug
hth
e M
ediu
m o
fW
elsh
.
New
Ind
icat
or5.
5
50%
100%
5
50%
100%
N Y Y
N/A
N/A
Bes
tP
erfo
rman
ce
7
55%
100%
7
65%
Targ
etd
elet
edb
yLG
DU
LCL/
003
- a)
The
per
cent
age
of
libra
ry m
ater
ial
req
uest
s su
pp
lied
wit
hin
7 w
ork
ing
day
s.b)
The
per
cent
age
of
libra
ry m
ater
ial
req
uest
s su
pp
lied
wit
hin
15 w
ork
ing
day
s.
New
Ind
icat
or58
%
75%
52%
70%
N N
N/A
N/A
62%
78%
65%
Targ
etd
elet
edb
yLG
DU
a) a
nd b
)Poo
rre
sults
due
to s
taff
sickn
ess
and
recr
uitin
g pr
oble
ms
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea130
Regenera
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CTA
5 -
Pub
lic U
se o
f A
rchi
ves
Ser
vice
s th
roug
hout
Wes
t G
lam
org
an
8,69
78,
000
8,77
9Y
Y9,
000
10,0
00
WP
LS37
-T
ime
take
n to
ren
ewle
ndin
g s
tock
to
Lib
rari
es
4.7
year
s6
year
s5.
4ye
ars
YN
8.5
year
s6
year
s
CT
M5
-N
umb
er o
f V
isit
ors
to M
useu
ms
New
Ind
icat
or32
0,00
036
4,26
1Y
N/A
385,
000
325,
000
The
new
SA1
deve
lopm
ent
and
the
Natio
nal
Wat
erfro
nt M
useu
mha
ve a
ttrac
ted
grea
ter n
umbe
rsto
the
mar
itim
equ
arte
r. Sw
anse
aM
useu
m h
as a
lsoha
d hi
gh v
isito
rfig
ures
for i
ts in
hous
e te
mpo
rary
exhi
bitio
ns.
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 131
Regenera
tion
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CT
D6
-To
tal r
ecre
atio
nal
usag
e p
rovi
ded
by
Dev
elo
pm
ent
&O
utre
ach
New
Ind
icat
or20
9,20
025
6,08
5Y
N/A
250,
500
254,
500
CT
I4 -
Tota
l Usa
ge
of
Ind
oo
rLe
isur
e Fa
cilit
ies
New
Ind
icat
or1,
588,
246
1,34
6,65
6N
N/A
1,37
7,00
01,
396,
000
Wal
es N
atio
nal P
ool
seve
rely
over
estim
ated
thei
r like
ly us
age
(by
230k
) as
wel
l as
the
fire
in P
enyr
heol
impa
ctin
gth
e fig
ures
whi
chre
sulte
d in
redu
ced
subs
eque
nt u
sage
.
CT
O4
-To
tal U
sag
e o
fO
utd
oo
r Le
isur
eFa
cilit
ies
New
Ind
icat
or51
7,50
050
0,49
0N
N/A
519,
000
540,
000
Wea
ther
was
the
mai
nfa
ctor
in re
duci
ngat
tend
ance
- it
was
a w
et w
inte
r and
an
ambi
tious
targ
et.
CT
P6
-N
umb
er o
f U
sers
of
Man
aged
Par
ksFa
cilit
ies
495,
339
550,
000
881,
974
YY
918,
000
954,
000
Blac
kpill
lido
and
Clyn
eG
arde
ns u
sage
now
incl
uded
in th
is PI
CT
E2
-N
umb
er o
f A
tten
dee
sto
C&
T e
vent
s
211,
294
235,
194
576,
011
YY
479,
100
483,
891
Blac
kpill
lido
and
Clyn
eG
arde
ns u
sage
now
incl
uded
in th
is PI
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea132
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CT
T4
-T
he A
mo
unt
of
Mo
ney
spen
t b
y vi
sito
rs t
oth
e C
ity
and
Co
unty
of
Sw
anse
a
£238
mill
ion
£243
.95
mill
ion
£255
.6m
illio
nY
Y£2
60m
illio
n£2
65m
illio
n£2
65 m
illion
Gro
wth
has
bee
n du
eto
the
open
ing
of th
eN
atio
nal W
ater
front
Mus
eum
, Lib
erty
Stad
ium
and
hig
hpr
ofile
eve
nts
attra
cted
to th
e ar
ea (s
uch
as th
eEi
sted
dfod
and
Wat
erfro
nt W
inte
rland
)co
uple
d w
ith m
ore
coor
dina
ted
mar
ketin
gdu
ring
2006
.
C&
T1
-D
irec
t N
et C
ost
New
Ind
icat
or£1
5,56
4,60
0£1
5,97
7,70
0N
N/A
C&
T2
-In
com
eN
ewIn
dic
ator
£10,
725,
900
£10,
674,
800
NN
/A
C&
T3
-U
sag
e C
&T
(no
t in
c P
arks
usa
ge)
New
Ind
icat
or4,
835,
418
5,07
3,67
4Y
N/A
4,88
1,83
45,
243,
588
Usag
e ha
s ex
ceed
edta
rget
due
to a
dditi
onal
even
ts s
uch
asEi
sted
dfod
and
Wat
erfro
nt W
inte
rland
.Sp
orts
Dev
and
Bish
opst
on L
C al
sosig
nific
antly
exc
eed
targ
ets.
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 133
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
C&
T4
-P
arks
To
tal U
sag
e13
.01
mill
ion
13.1
mill
ion
19.4
mill
ion
YY
15m
illio
n15
mill
ion
In 0
5/06
ther
e w
asex
trem
ely
poor
(wet
)w
eath
er a
cros
s th
e ye
arw
hich
affe
cted
all p
ark
figur
es. 0
6/07
usa
geis
up b
y 6
milli
on la
rgel
ydu
e to
bet
ter w
eath
eran
d th
eref
ore
resp
onde
nts
in S
wan
sea
Voic
eslis
ting
mor
e us
e of
park
s th
anin
05/
06
C&
T5
-V
irtu
al U
ser
(web
)N
ewIn
dic
ator
850,
000
1,29
6,20
5Y
N/A
1,59
5,24
01,
675,
000
C&T
has
incr
ease
d th
enu
mbe
r of o
nlin
ese
rvic
es a
nd w
ebsit
esan
d in
tern
et u
sage
cont
inue
s to
boo
m,
acco
untin
g fo
rov
erac
hiev
ed u
sage
C&
T6
-C
usto
mer
Sat
isfa
ctio
nN
ewIn
dic
ator
85%
88%
YN
/A>
85%
>85
%TI
C an
d Pl
anta
sia h
ave
incr
ease
d th
eir s
core
sm
ore
than
exp
ecte
d
C&
T8
-T
he n
umb
er o
fN
atio
nally
Rec
og
nise
dq
ualit
y/en
viro
nmen
tal
awar
ds
achi
eved
by
C&
T
New
Ind
icat
or12
17Y
N/A
1718
Prev
ious
targ
et d
id n
otin
clud
e G
reen
Coa
staw
ard
beac
hes
- the
sear
e no
t C&T
ow
ned
orm
anag
ed, b
ut a
war
d is
appl
ied
for b
y C&
T
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea134
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
C&
T9
-T
he n
umb
er o
fp
arti
cip
ants
att
end
ing
educ
atio
n an
d t
rain
ing
op
po
rtun
itie
sp
rovi
ded
by
C&
T
New
Ind
icat
orN
/AN
/AN
/AN
/ATh
is PI
is b
eing
revi
ewed
, but
no
new
targ
ets
will
bese
t unt
il la
ter i
n th
eye
ar w
hen
the
revie
w is
com
plet
e.
ES
D1
-Va
lue
of
inw
ard
inve
stm
ent
rela
ted
to p
rop
erty
bas
edp
roje
cts
wh
ere
the
auth
ori
ty o
wns
so
me
or
all o
f th
e la
nd(o
r ad
join
ing
lan
dw
hich
faci
litat
es t
hed
evel
op
men
t)
New
Ind
icat
or£5
0m
illio
n£4
6.1
mill
ion
NN
/ATr
ansp
ort G
rant
Fund
ing
was
not
forth
com
ing
from
WAG
for t
here
deve
lopm
ent o
fth
e Q
uadr
ant B
usIn
terc
hang
e as
plan
ned.
Thi
s ha
sre
sulte
d in
a lo
wer
actu
al th
anpr
edic
ted
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 135
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
DE
V05
-T
he p
erce
ntag
e o
fb
usin
esse
s th
at h
ave
star
ted
wit
h th
esu
pp
ort
of
Bus
ines
sC
entr
e S
wan
sea
and
are
still
op
erat
ing
afte
r 2
year
s o
ftr
adin
g a
nd r
ecei
ving
po
st-s
tart
sup
po
rt
72%
70%
69%
NN
70%
WAG
no lo
nger
incl
ude
this
inth
eir
cont
ract
with
us
This
is a
very
diffi
cult
PI to
have
any
dire
ctco
ntro
l ove
r.
DE
V06
-N
umb
er o
f b
usin
esse
sth
at s
tart
wit
h th
esu
pp
ort
of
Bus
ines
sC
entr
e, S
wan
sea
(Pol
icy
Agre
emen
t)
229
196
196
YN
145
WAG
drop
inbu
dget
ther
efor
edr
op in
targ
etth
eyre
quire
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea136
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CR
E1
-N
umb
er o
f C
hild
ren
&Yo
ung
Peo
ple
wo
rked
wit
h in
sp
ecifi
c ar
eas
of
serv
ice
del
iver
y:a)
Res
iden
tial
and
Out
do
or
Act
ivit
ies
b)C
entr
e-b
ased
Yo
uth
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rk
c)O
ut o
f S
cho
ol
Lear
ning
Act
ivit
ies
d)D
etac
hed
and
Out
reac
h Yo
uth
Wo
rk
e)In
fo-N
atio
n an
dco
mm
unit
y o
ut r
each
.f)
The
Duk
e o
fE
din
bur
gh’
s A
war
d t
osc
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ls a
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olle
ges
,yo
uth
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res
and
Op
en A
war
d g
roup
s.g)
Cap
acit
y-b
uild
ing
trai
ning
in y
out
hw
ork
and
rel
ated
skill
s th
roug
h th
eP
rofe
ssio
nal Y
out
hW
ork
Net
wo
rk(P
YN)
New
Ind
icat
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0
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00
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600
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9
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N/A
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4,30
0
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00
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00
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0
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00
700
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300
a)in
crea
se in
resu
lts d
ueto
incr
ease
in w
eeke
ndus
e of
act
ivity
cen
tres
b)Q
tr 4
figur
e m
akes
up
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tions
in s
ome
quar
terly
data
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rted
by C
YPD
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AG fr
ee s
wim
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gIn
itiat
ive (2
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clud
ed in
tota
l thi
s ye
ar.
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figur
es a
re b
ased
on
the
num
ber o
f con
tact
sno
t the
num
ber o
fin
divid
ual C
YP w
orke
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ith.
d)Q
tr 4
figur
e m
akes
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tions
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ome
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terly
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rted
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e)In
crea
se in
resu
lts d
ueto
incr
ease
in n
umbe
r of
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ol in
form
atio
nw
orks
hops
. Dat
a is
colle
cted
on
num
ber o
fco
ntac
ts w
ith C
YP n
otnu
mbe
r of i
ndiv
idua
lCY
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orke
d w
ithf)
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figur
e m
akes
up v
aria
tions
in s
ome
quar
terly
dat
a re
porte
dby
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figur
e m
akes
up v
aria
tions
in s
ome
quar
terly
dat
a re
porte
dby
CYP
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 137
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CR
E2
-T
he C
YP
bud
get
sp
end
on
child
ren
and
yo
ung
peo
ple
per
100
0p
op
ulat
ion
aged
:a)
3 to
10
year
sb)
11 t
o 2
5 ye
ars.
New
Ind
icat
or
£8,7
30£3
,200
£18,
806
£21,
784
Y YN
/AN
/A£8
,730
£3,2
00£8
,730
£3,2
00
CYP
serv
ice
data
for 0
- 10
and
11 -
25 a
ge ra
nges
CR
E4
-%
of
'pri
ori
ty' g
raff
iti
job
s co
mp
lete
d w
ithi
n7
day
s
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Ind
icat
or90
%95
.9%
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/A90
%90
%
CR
E5
-U
sag
e o
f C
om
mun
ity
Cen
tres
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ldre
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g p
eop
le 1
1-25
c)U
ser
Num
ber
per
gro
up c
ateg
ory
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ort
fit
ness
and
hea
lth
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duc
atio
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erta
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raft
sv.
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ecia
l Int
eres
tvi
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ldre
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d Y
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icat
or
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00
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00
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140,
000
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9,00
0
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea138
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CR
E6
-T
he im
pac
to
f C
om
mun
ity
Reg
ener
atio
n(C
MB
) on
:-a)
Num
ber
of
job
scr
eate
d in
new
and
exi
stin
g s
oci
alen
terp
rise
sb)
The
are
a o
fP
rem
ises
Dev
elo
ped
(M2)
c)T
he n
umb
er o
f ne
wso
cial
ent
erp
rise
s
New
Ind
icat
or
6 250 6
6.5
250 2
Y Y N
N/A
N/A
N/A
30 350 6
21 250 6
c)Lo
wer
than
expe
cted
leve
lsof
act
ivity,
stil
lex
pect
ed to
mak
eov
eral
l 3 y
ear t
arge
t.
CR
E7
-T
he n
umb
er o
fC
R p
roje
cts
and
com
mun
ity
gro
ups
wo
rked
wit
h:a)
Ass
iste
d A
nnua
lly(le
ss t
han
35 h
our
s)b)
Sup
po
rted
Ann
ually
(35
hour
s an
d m
ore
)
New
Ind
icat
or
138
22
280
64
Y Y
N/A
N/A
138
22
138
22
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Improvement Plan 2007 - 2008 Top.Performance@Swansea
City and County of Swansea 139
Regenera
tion
Per
form
ance
Ind
icat
or
Pre
vio
usP
erf.
(200
5/06
)
Cur
rent
Targ
et(2
006/
07)
Cur
rent
Per
f(2
006/
07)
Has
PI
met
targ
et?
Per
form
ance
imp
rovi
ng o
rre
mai
ning
into
p q
uart
ile?
1
Futu
reA
spir
atio
ns
2007
/08
2008
/09
Co
mm
ents
CH
06 -
Sw
anse
a’s
Ran
king
inth
e n
atio
nal
leag
ue
of
sho
pp
ing
cen
tres
wit
hin
UK
, bas
edup
on
CA
CI R
etai
lFo
otp
rint
Mo
del
sco
res
(fo
rmer
lyE
xper
ian
Vit
alit
yIn
dex
)
7373
103
NN
Tore
mai
nin
top
100
Tore
mai
nin
top
100
Clos
ure
of th
eDa
vid E
vans
Depa
rtmen
t sto
rean
d ot
her s
hop
loss
es, c
oupl
edw
ith g
row
ing
com
petit
ion
from
surro
undi
ng R
etai
lPa
rks
and
incr
ease
din
vest
men
t and
repr
esen
tatio
n in
othe
r UK
shop
ping
cent
res
has
affe
cted
perfo
rman
ce
1 C
ity &
Cou
nty
of S
wan
sea’
s fig
ures
are
com
par
ed t
o th
e b
est
of t
he E
nglis
h U
pp
er Q
uart
ile a
nd W
elsh
Up
per
Qua
rtile
res
ults
for
2005
/06.
Top.Performance@Swansea Improvement Plan 2007 - 2008
City and County of Swansea140
Appendix BHow to Obtain Further InformationImprovement PlanPerformance & Strategic Planning have prepared this document on behalf of the Council.If you have any questions or comments on the content of this plan, you can contact the teamin Performance & Strategic Planning by:
E-mail to [email protected] 01792 636852
Part 1 of the Improvement Plan can be viewed on www.swansea.gov.uk/index.cfm?articleid=155
Community PlanIf you are interested in finding out more about the Community Plan, then you can do so via theCouncil’s web-site by clicking on the following web-link:
http://www.swansea.gov.uk/index.cfm?articleid=11050
Also, if you have any questions related to the Community Plan, you can contact the CommunityStrategies Team by:
E-mail at [email protected] 01792 636292
“Making the Connections”For more information on the Welsh Assembly Government’s “Making the Connections” initiative,visit the web-site by clicking on the following link.
http://new.wales.gov.uk/about/strategy/makingtheconnections/?lang=en
Swansea FuturesMore information is available on the website at www.abayoflife.com
Did you Know?Performance is monitored on a quarterly basis and reports are presented to Cabinet.If you would like to find out more about this please visit our website under the link for Councillorsand Democracy.
Our website has daily news stories keeping you up to date with the latest news for Swansea,for example, progress with projects, service delivery issues, activities and events.
We operate an open and transparent culture and welcome views from the public when reviewingour policies. Reviews are undertaken by our Scrutiny Boards which consist primarily of ElectedMembers. If you would like to find out more about what’s on their work programmes or datesand times of meetings (which are open to the public) please contact our Scrutiny Officerson Swansea 01792 637257, or visit our website.
CITY AND COUNTY OF SWANSEA • DINAS A SIR ABERTAWE17795-07 Designed by DesignPrint 01792 544200