Top 5 Tips for Creating a High Performing Team

TLC SOLUTIONS HIGH PERFORMING ELITE TEAMS (HPET) QUESTIONNAIRE

VALIDATION RESULTS

Developed by Greg Bayne Director / Leadership Capability Consultant Total Leader and Coach Solutions

High Performing Elite Teams Presented by Gregory Bayne Copyright © TLC Solutions Australia Pty Ltd 2012

TLC HPET QU

ESTION

NAIRE V

ALIDATION STU

DY Context for the development of the HPET Questionnaire

1. We are fascinated and passionate about teams attaining a sustainable high performing state.

2. We are passionate about seeking new ways of looking at challenges and seek to develop new thinking and innovative models and frameworks.

3. We believed that we could develop a new framework for understanding, diagnosing and assisting teams with a vehicle for attaining a high performing state.

4. We went about developing a High Performing Elite Teams (HPET) framework based on an analysis of the last ten years of research into high performing teams.

5. Finally, once we had developed the model, we developed a diagnostic tool to assess the high performing state of teams – the TLC HPET Questionnaire.


FOU

R LEVELS OF H

IGH TEAM

PERFORM

ANCE IN

TERVENTIO

NS

TLC Solutions High Performance Team Model Cognitive

Emotive

Inter-Personal Intr

a-Pe

rson

al

I II

III IV

Clarity & Sense of Purpose

Shared Why & How

Calm & Self-

directed Confident &

Collaborative

Awareness

Skills & Knowledge

Mindful Deliberate Practice

Behaviours


Clarity of Personal Purpose

Clarity of Job Role

Clarity of Accountability,

Responsibility & Level of Authority Q1


TLC SOLU

TION

S HPET FRAMEW

ORK

Q1: Clarity & Sense of Purpose

Self-aware: able to

verbalise strengths and weaknesses

Proactive: constantly

seeking opportunities

to improve

Presence: Displays the appropriate emotion &

passion Q2


TLC SOLU

TION

S HPET FRAMEW

ORK

Q2: Calm & Self-Directed

Agreed and Shared Way of

Working

Agreed Measures of

Success

Shared Purpose &

Common Goal Q3


TLC SOLU

TION

S HPET FRAMEW

ORK

Q3: Shared Why & How

Rigorous Debate: Willingness and

ability to engage in rigorous debate

Effective Conflict

Resolution: High task conflict &

low relationship conflict

Trust: High levels of trust demonstrated by sharing of knowledge

and stories Q4


TLC SOLU

TION

S HPET FRAMEW

ORK

Q4: Confident & Collaborative

FOU

R LEVELS OF H

IGH TEAM

PERFORM

ANCE IN

TERVENTIO

NS


Emotive

Inter-Personal Intr

a-Pe

rson

al

I II

III IV


Shared Why & How

Calm & Self-


Collaborative

Awareness

Skills & Knowledge


Behaviours


TLC Solutions HPET Research TOP TEN ITEMS OF THE HIGH PERFORMING TEAMS Score % Quad

I am passionate about the work that I do 4.31 86% Q1

I am competent and capable in my current role 4.25 85% Q1

Team members are flexible and willing to work with others 4.25 85% Q2

The team appreciate and tap into each other's different approaches, skills and experiences 4.19 84% Q2

There is a strong and shared belief in the strength of the team 4.14 83% Q3

There is a high level of trust within the team 4.11 82% Q4

The team members are proactive and seek solutions rather than focus on the problem 4.08 82% Q2

The team members have a high level of confidence and self - belief 4.06 81% Q2

Collaboration (Seek to understand first and then negotiate) 4.03 81% BEHAVIOUR

Pro-activity (Willingness to tackle issues rather than reacting) 4.03 81% BEHAVIOUR

My current role fits well with my personal career goals 4.01 80% Q1


TLC HPET QU

ESTION

NAIRE V

ALIDATION R

ESULTS

Top Ten Items in High Performing Elite Teams

TLC HPET Research – Motivation Drivers HPET Item Quad

My current role fits well with my personal career goals 0.78 Q1

I am passionate about the work that I do 0.67 Q1

The team members all display the appropriate emotions in all situations 0.59 Q2

Communication in the team environment is constructive 0.61 Q2 The team proactively seek continuous improvement by regularly questioning how they are working 0.61 Q3

The team appreciate and tap into each other's different approaches, skills and experiences 0.55 Q4

Constructive feedback (Both positive and negative feedback delivered well) 0.59

Continuous improvement (A commitment to weekly/regular CI discussions) 0.63

Quad1 (/50) – Clarity & Sense of Purpose 0.61

Quad2 (/50) – Calm & Self-Directed 0.47

Quad3 (/50) – Shared Why & How 0.39

Quad4 (/50) – Confident & Collaborative 0.55

Quad total (/200) 0.57


TLC HPET QU

ESTION

NAIRE V

ALIDATION R

ESULTS

Motivators in High Performing Elite Teams

TLC HPET Research – HPET Drivers Most Significant Drivers of the Overall HPET Score Quadrant The accountabilities and responsibilities of my role are very clear 0.76 Q1

Communication in the team environment is constructive 0.76 Q2 Team members are given permission and feel comfortable holding each other accountable to the agreed way of working

0.81 Q3

The team appreciate and tap into each other's different approaches, skills and experiences 0.77 Q4

Conflict in the team is resolved effectively and in a timely manner 0.76 Q4

Quad1 (/50) – Clarity & Sense of Purpose 0.88

Quad2 (/50) – Calm & Self-Directed 0.89

Quad3 (/50) – Shared Why & How 0.92

Quad4 (/50) – Confident & Collaborative 0.88


TLC HPET QU

ESTION

NAIRE V

ALIDATION R

ESULTS

Drivers of High Performing Elite Teams

1. Age, years in the team & years in the profession have no significant impact on the performance of the team, but have a small impact on competence (as would be expected).

2. Clarity around accountabilities and responsibilities is significantly correlated with Q1, Q2, Q3 and the overall HPET score.

3. [Team members are given permission and feel comfortable holding each other accountable to the agreed way of working] most highly correlated with the overall HPET score

4. To achieve a High Performing Team, you need to take care of all four Quadrants

5. Effective conflict resolution is CRITICAL!!


TLC HPET QU

ESTION

NAIRE V

ALIDATION R

ESULTS

Key Messages

FOU

R LEVELS OF H

IGH TEAM

PERFORM

ANCE IN

TERVENTIO

NS


Emotive

Inter-Personal Intr

a-Pe

rson

al

I II

III IV


Shared Why & How

Calm & Self-


Collaborative

Awareness

Skills & Knowledge


Behaviours


Clarity of Personal Purpose

Clarity of Job Role

Clarity of Accountability,

Responsibility & Level of Authority Q1


TLC SOLU

TION

S HPET FRAMEW

ORK

Q1: Clarity & Sense of Purpose

Accountability & Level of Authority

Delegated Tasks

Delegated Responsibilities

Held Accountable Manager

Supervisor

Employee Employee

Supervisor

Employee

Level of Authority


TLC SOLU

TION

S HPET FRAMEW

ORK

Accountability & Level of Authority

R • Recommend

A • Approve/Agree

P • Perform

I • Inform/Input

D • Decide

Only One ‘D’

Q: Who holds the ‘D’ OR What ‘D’ do you hold?


TLC SOLU

TION

S HPET FRAMEW

ORK

RAPID

Self-aware: able to

verbalise strengths and weaknesses

Proactive: constantly

seeking opportunities

to improve

Presence: Displays the appropriate emotion &

passion Q2


TLC SOLU

TION

S HPET FRAMEW

ORK

Q2: Calm & Self-Directed

Agreed and Shared Way of

Working

Agreed Measures of

Success

Shared Purpose &

Common Goal Q3


TLC SOLU

TION

S HPET FRAMEW

ORK

Q3: Shared Why & How

Rigorous Debate: Willingness and

ability to engage in rigorous debate

Effective Conflict

Resolution: High task conflict &

low relationship conflict

Trust: High levels of trust demonstrated by sharing of knowledge

and stories Q4


TLC SOLU

TION

S HPET FRAMEW

ORK

Q4: Confident & Collaborative

FOU

R LEVELS OF H

IGH TEAM

PERFORM

ANCE IN

TERVENTIO

NS


Emotive

Inter-Personal Intr

a-Pe

rson

al

I II

III IV


Shared Why & How

Calm & Self-


Collaborative

Awareness

Skills & Knowledge


Behaviours



1. Motivate: Give your team members a reason to work together

2. Inspire: Provide a shared and agreed vision

3. Collaborate: Work together to develop a shared way of working

4. Innovate and Decide: Challenge status quo, challenge each other, and facilitate creative tension to develop outstanding decisions

TLC HPET QU

ESTION

NAIRE V

ALIDATION R

ESULTS

Most Importantly

WHAT N

EXT? Implement a High Performing Team Project

Gregory Bayne Director / Leadership Capability Consultant Total Leader & Coach Solutions Email: [email protected] Web: www.tlcsolutions.com.au Mobile: 0413 046870 Phone: 08 6468 1989 Skype: tlcsolutionsgb

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Top 5 Tips for Creating a High Performing Team