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Rick Howard

Top 10 Strategic Technology Trends for Smart Government

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The Nexus of Forces Is Driving Innovation in Government

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The Nexus of Forces Is Driving Innovation in Government

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Key Issues

1. What will have the biggest potential for significant enterprise impact over the next three years?

2. Which technologies or trends will drive significant change or disruption?

3. Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens?

Government CIO

Technology

Priorities 2013

1. Analytics and BI 2. Legacy Modernization 3. IT Management 4. Collaboration 5. Mobile Devices

Gartner Global CIO Survey 2013 (398 Public Sector CIOs)

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Hype Cycle for Smart Government, 2013: More Leverage Than Innovation?

Innovation Trigger

Peak of

Inflated Expectations

Trough of Disillusionment

Slope of Enlightenment Plateau of

Productivity

time

expectations

Plateau will be reached in:

less than 2 years 2 to 5 years 5 to 10 years more than 10 years

obsolete

before plateau

As of July 2013

Operational Technologies for Government

Video Content Management and Delivery Systems for Government Surveillance

Gamification in Government

BPaaS for Government

Citizen Data Vaults

Pace-Layered Application Strategy in Government

Smart Governance Operating Framework

Employee Use of Social Media in Government

Citizen Developers

Application Portfolio Management Enterprise App Stores

Big Data Information Management for Government

Bring Your Own Device

Cloud Computing in Government

Tablets in Government

Cross-Agency Case Management

BPM for Government

Open Government Data

Government Shared Services

Enterprise Use of Social Media in Government

Location-Based Services for Government

Blended Enterprise Architecture Approach

Advanced Analytics for Government

Business Intelligence for Performance Management

Mobile Device Management

From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302)

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Four Phases of Technology in Government: Toward Smart and Digital

E-government: • Online services

• Multiple websites

Joined-up Government: • Life events

• Back-office re-engineering

Open Government: • Transparency, participation,

collaboration

• Community engagement

2000

2005

2010 2015+

Digital Government

Smart Government: • Sustainability

• Affordability

• Crossing boundaries

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Top 10 Strategic Technology Trends for Smart Government

Top 10 Government Technology Trends Social Mobile Information Cloud

1. Personal Mobile Workplace

2. Mobile Citizen Engagement

3. Big Data and Actionable Analytics

4. Cost-effective Open Data

5. Citizen-managed Data

6. Hybrid IT and Cloud

7. Internet of Things

8. Cross-domain Interoperability

9. BPM for Case Management

10.Gamification for Engagement

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Personal Mobile Workplace: Employees Are in Control

It's about service, innovation …

Mobility isn't about devices or networks.

Photos DATA Bring Your Own

DEVICE

FRIENDS

… and changing the

concept of "workplace."

APPS

M S

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Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity

So

cia

lizati

on

Mobilization

• Human interaction

• Complexity

• Frequency

• Existing community/platform

• Engagement value

• Clarity of focus and time frame

Eligibility

Job Seeking

Land Registration

Paying Fines

Tenant-owner Relationships

Traffic Mgmt.

• Frequency/Recurrence

• Immediacy

• Automation

• Simplicity

• Compelling use

• Location-based

M S

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Actionable Analytics From Big Data: More Than More …

Public Safety:

• Situation Analysis

• Crime Detection and Prevention

Tax and Revenue:

• Fraud Detection

• Financial Management

Policymaking:

• Citizen Sentiment Analysis

• Real-time Impact Analysis

Transportation:

• Dynamic Road Charging

• Fleet Management

Descriptive: • What happened?

• What is happening?

Diagnostic: • Why did it happen?

• What key relationships?

Predictive: • What will happen?

• What if? How risky?

Prescriptive: • What should happen?

• How can I optimize?

C

I

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Any Data: Data-centric Government

Big Data Open Data

Cost-effective Open Data: Beyond Public Data

Public Data Web API

Linked Data

Web API

Business Data

Web API

Personal Data

Web API

Social Data

Web API

Time

Value

Operational Data

Web API

I

S

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Citizen-managed Data: Transferring the Ownership of Information

It's MY data, and I'll share if I want to!

M

C

I

S

New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction.

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Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider

Sooner Later

Lower

Higher

Co

st

Time to Cloud

Website Hosting

Collaboration Services

Email

Content and Document Management

Human Resource Management

Case/Care Management

Procurement

ERP/Financial Management

CRM/BPM

FOIA Case Management

Geospatial Services

Virtual Meeting Services

• Commoditized

• Consumer-centric

• Collaborative

• Content-centric

• Process-centric

• Complex

• Sensitive Data

• Deep Integration

IT Department Roles:

• Provider

• Broker

• Advisor

Value Proposition:

• Compliance

• Integration

• Archit. Coherence

M

C

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Smart Public Health Clinics

Smart Cities

The Internet of Things: When Objects Anticipate and Negotiate

The Internet of things is already here:

• Connections 2020: >230 billion permanent and intermittent

• Dropping costs: Audio, video, GPR, Wi-Fi

Connected devices everywhere:

• Cameras and microphones widely deployed

• Remote sensing of objects and environment

• Building and infrastructure management

More and more applications:

• Crime detection and prevention

• Public services via connected products

Smart Emergency Response

M

C

I

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Cross-domain Interoperability: Scalable by Design

Focus on the right information,

the right patterns, and the

right characteristics for

information sharing.

Agency A Internal Process A

lign

me

nt In

terfa

ce

Technical layer

Information layer

Business layer

Alig

nm

en

t Inte

rface

Agency B Internal Process

Alignment Domain

Collaborative Process

Sources: Australian Government Interoperability Framework

Australian Government Architecture Reference Models

Sport and

Recreation

Business

Support

Civic

Infrastructure

Community

Services

Defense Economic

Management

Education

and Training

Environment

Employment Health Care Indigenous

Affairs

Justice

Natural

Resources

Security

Statistical

Services

Transport Immigration International

Relations

C

I

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Collaboration-intensive Cases

Investigative Cases

ECM/BPM Content/Process Fusion

BPM for Case Management: How Many Flavors Do You Have?

C

I

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Gamification: Connecting Actions to Outcomes

• Workforce Development

• Health/Wellness Programs

• Change Management

• Skills Training

• Crowdsourced Solutions

Engage • Coordinated Care

Management

• Education

• Public Safety and Security Awareness

• Recruiting & Retention

• Employee Onboarding

• Employee Performance

• Program Outcomes Management

Resource

Gamification: The use of game mechanics in non-game scenarios.

M S

Connect

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Recommendations

Evaluate your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends.

Identify the technologies and services you will continue to support or must acquire, and those you will divest or broker.

Define a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value.

Manage internal data and leverage external data to quantifiably increase the overall public value of government information.

Create an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective.

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Recommended Gartner Research

Hype Cycle for Smart Government, 2013 Rick Howard and Andrea Di Maio (G00249302)

Digital Government Is Both Different From E-Government and More of the Same Andrea Di Maio (G00252158)

How the Nexus of Forces Will Impact Government Andrea Di Maio (G00231076)

Best Practices for Harnessing Gamification's Potential in the Workplace Elise Olding (G00239672)

For more information, stop by Gartner Research Zone.