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Tools to Achieve Performance Excellence. Using Baldrige to Start your Journey. Dave Brucks is the Executive Director for Functional Excellence at Seagate Technology Pat O'Boyle owner of Fire-Formed Consulting. Raising the Bar on your Organization. - PowerPoint PPT Presentation
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Tools to Achieve Performance Excellence
Using Baldrige to Start your Journey
Dave Brucks is the Executive Director for Functional Excellence at Seagate Technology
Pat O'Boyle owner of Fire-Formed Consulting
Raising the Bar on your Organization
Compliance Audits
Now
BasicPerformance Excellence Standards
Expe
ctati
ons
Role Model Performance
Excellence Standards
Future
Performance Excellence
Assessments with Baldrige Criteria
Continuous Improvement
The Role of Core Values and Concepts• Visionary Leadership
• Customer-Driven Excellence
• Organizational & Personal Learning
• Valuing Workforce Members & Partners
• Agility
• Focus on the Future
• Managing for Innovation
• Management by Fact
• Societal Responsibility
• Focus on Results and Creating Value
• Systems Perspective
The Baldrige Criteria is the roadmap to lead the organization to these values
Core Values ExercisePurpose• Identify big picture challenges for your organization. • Understand the value of identifying Strengths and
OFIs based on comparison to characteristics of high-performing organizations
1. Review Baldrige Core Values
2. Identify 3 Strengths and 3 Opportunities for Improvement for your organization
Baldrige Criteria Framework: A Systems Perspective Framework is used to:
1. Define what is important2. Assess current
processes & results3. Utilize assessment
feedback to develop improvement plans.
4. Make improvements to business results and customer satisfaction.
Steps Toward Mature Processes
•Functional Excellence is an assessment process using the Baldrige Criteria for Performance Excellence to drive continuous improvement in all areas of the business.
Seagate’s Functional Excellence Process
Organizational
Definition with Org Profile
Document
Assessment of
Processes & Results
vs. Performan
ce Excellence
Criteria
Identify Strengths
& Opportuni
ties for Improveme
nt
Define & Execute
Improvement Action
Plans
Measure results
through eyes of the customerContinuous Improvement Cycle
What is Important to the Organization?Organizational Profile Questions• What are the vision, mission, values for your organization?• What are your organization's main product and services?• What are your organization's core competencies? (what are
you better at than other organizations)• What makes people work in your organization vs. other
companies or organizations?• Who are the customers for your product and services? What
are their requirements and expectations?• Who are the key suppliers and partners for the work your
organization does?• What are the key strategic advantages and challenges for your
organization?• How is the competitive environment changing?
• Deploy the organization’s vision and values to all employees?• Create an environment for organizational performance improvement?• Create a workforce culture that delivers a consistently positive customer
experience and fosters customer engagement?• Create an environment for organizational and workforce learning?• Develop and enhance your own leadership skills as well as those in your
organization?• Enable effective succession planning processes?• Encourage open, two-way communication throughout your organization?• Communicate key decisions?• Take an active role in reward and recognition programs?
•Note: Taken from 2013-2014 Criteria for Performance Excellence
Leadership – How do senior leaders lead?