ChikPea.com™ +1 415.261.6050 Info@chikpea.com

Why a vertical based solution is important?

¥ Telecom Service offerings are much more unique today in terms of Service bundling, pricing and customization.

¥ The ordering and delivery process in telecom is complex and increases significantly with service changes.

¥ Operators and ISPs have to find Up-sell and Cross-sell opportunities; which means knowing the 360 view of their customers.

¥ Customer confidence is critical to a successful Telecom business.

Prebuilt functionality supports the processes, workflows, and activity sets involved in MACD services. ChikPea Order Management automates the introduction and order processing for the full range of voice, data, IP and other services for communications service providers in one integrated environment. Order Management handles the

entire ordering process, from negotiation through install base, tracking to completion. Order capture for all orders is reduced to a few simple, error-proof tasks with manual intervention if desired.

“We migrated from our home grown solution into a solution we know we can continue to grow with.” Mike Frost CEO TelPlus.com

“ChikPea’s TOM made our company more efficient and allowed us to scale” Jason Hornig CEO MetroOptical.com

Premises

Quotes

• Dynamic data• Customized design• Multi-page• Use with eSignature

• Meter• Volume• Tiered• One-time• Flat recurring

• Carrier orders• Carrier contact• Carrier status

• Circuits• CPE • Numbers

• Workflow enables status• Project managed• Originate from Opportunities, Quotes or Direct entry

Templates •Installation guides •

Dynamic design •

Track owners •Activity status •

Automated •dispatch

Proprietary billing cycles •Proactive bill stop dates •

360 degree view of your • clients and their solution

ItemCatalog

Carriers

Inventory

ServiceOrders

WorkOrders

InstallBase

Subscriptions

Validation

ProvisioningParameters

+

++

+

+

+

+

+

+

+

+TELECOM ORDER

MANAGEMENT

ChikPea.com™ +1 415.261.6050 Info@chikpea.com

Salesforce.com is production proven to support leading providers serving thousands of users. Being native to Salesforce.com ChikPea Order Management gets full benefit of ÂSoftware As A ServiceÊ model. It is targeted to support the needs of different types of providers ! ISPs, wholesalers and resellers, multi-service and single-service operators. It supports order management for both the mass consumer market as well as large corporations.

Order Management fully integrates ordering, CRM and all business and operational support systems. It provides a single, unified customer view across all front and back office systems, dramatically increasing provider efficiencies and cutting costs.

Order Management can be pre-integrated with any third-party billing products.

ChikPea has not only defined the concept of Subscriber Management, but also proven itself as the only solution available for Saleforce that Functions

! Supports New customer and MACD order types

! Native to Salesforce CRM

! End-to-End Order Management f low ! Quote ! Instal l Base

! Supports convergent product modeling

! Easy Work Order and Workflow Management

! Tracks customer assets ( Instal l Base) ! helps to do Up-sel l , Cross-sel l

! Can be integrated to bi l l ing and provis ioning systems

Organizing the many activities needed for a successful telecom deployment requires logistics, scheduling, and structure. ChikPea TOM is the first 100% telecom 100% native solution on Salesforce to bring the power of the cloud to the hands of the people who keep the cloud working.

ChikPea is a global entity with offices in Asia, the US and Europe allowing us to meet clients within their time zones throughout the world. With over 25 years of experience in Project management, telecom, and program management, come see what we mean by „The Result of Experience‰