Tom DalyEmail: tom_daly@standardlife.com 12 Hermiston villageLinkedin profile: tom daly | LinkedIn profile Edinburgh, EH14 4AQ Mobile - 0755 719 0362

Personal statementPmo analyst /business support roles with fourteen years’ experience of supporting a broad range of operational and change projects. Resilient and personable, with a positive focus to engage with customers effectively, has a proven ability to lead and work successfully with cross functions and complex environments at national and local level. Demonstrates strong interpersonal skills with high personal integrity. Great ability in connecting with people; has the tenacity to support the delivery of successful projects.

Key skillsProject governance Proven track record in managing information of operational planning teams. Experience in managing project milestones/checkpoints, proficient at creating management information reports and project dashboards. Experienced at managing risks/issues with a probing and challenging approach; ensuring that deadlines are achieved and realistic mitigating plans are in place/managed.

Stakeholder management Effective at building and maintaining relationships with mid and senior stakeholders, creation of stakeholder plans and gaining support of the key influential stakeholders. Gets people on board by promoting a transparent, open and honest environment with a can do culture. Thorough experience of dealing with cross functional departments including marketing, sales, commercial, HR, external relations, customer services and IT. Ensures reasons for change are visible, responds and manages resistance by adopting a creative conflict approach.

PMO planning/analysis Experience of high profile projects using a thorough understanding of project lifecycle planning, ability to co- ordinate teams through action planning, create and manage forecasts/budgets. Methodical and meticulous with strong analysis/problem resolution ability. Change management experience using Kotter’s change model.

Resource planning Experience in building and monitoring traffic forecasts for high profile events to enable robust resource plans to be in place - includes analysis of historical data, current workstream variances, external factors, growth/decline in products. Maintaining resource plans with actual time spent on projects versus demand and supply, skills matrix for manual handling workstreams and capacity plans for large mechanised plants. Utilises a basic understanding of industrial engineering techniques; calculating effective performance of a unit and developing associated contingency plans.

Cost control Well versed in producing analysis and tracking costs (league tables, trend analysis, and high performers for sharing best practice), tracking and reporting progress to ensure deadlines are met. Experience of data collection, analysis of results/performance and presentation/facilitation of planning workshops would be invaluable in delivering the confidence to key stakeholders.

Interpersonal Accomplished at forging solid relationships quickly, builds trust to enable resolution of customer issues. An effective listener who has great ability to connect with people. Significant experience at working with mid and senior level colleagues and third party suppliers.

Effective communicator Adept at communicating verbally and in writing with colleagues at all levels, ability to change style suited to customer, effective at managing feedback and reacting to change. Great aptitude in presentation, facilitation, and workshops.

CAREER HISTORY

Standard Life Investments, Edinburgh 2015 - present

Senior Pmo/ change analyst (Global Premises Portfolio) Nov 2015- present(Portfolio consists of Programmes/Projects annual total in excess of £20m)

ResponsibilitiesFacilitation of project Financial data and reporting of resource management. Manage all project change requests. Monitor compliance and progress of project plans, production and management of Project RAID log, support the development and maintenance of Governance standards. Create and foster a climate of collaboration with Project managers in delivering projects to time, cost and plan

Key Achievements Successfully facilitated and managed input/outputs of the Global premises Working group; ensuring data

accuracy enabled improved decision making Produced and implemented a new project tracker for business, technology and premises teams; ensuring

project progress was up to date and visible Managed and maintained Issues and Risks for Global premises programme; through supportive challenge

and establishing real root cause facilitated robust mitigation plans

Royal Bank of Scotland, Edinburgh 2012- 2015

Senior Pmo/ change analyst (Corporate Services) 2014 - 2015 (Portfolio consists of Programmes/Projects annual total in excess of £55m)

ResponsibilitiesManage small discrete projects on own with limited supervision or specific workstreams of more complex/critical projects, under supervision of a Senior/Change Manager. Create and foster a climate of collaboration in delivering projects, striving for excellence and contributing to the overall development of RBSG strategy

Key Achievements Successfully setup, facilitated and managed input/outputs of the SUAMP2 (£3.8m) Strategic User access

Working group; ensuring data accuracy enabled a full debate of issues across a wide community Produced and implemented a new application tracker for business and technology delivery teams; ensuring

project progress was up to date and visible Improved and embedded the monthly Programme delivery board report for all key stakeholders; ensuring

improved decision making based on fact Managed and maintained Issues and Risks for SUAMP2; ensuring data integrity through supportive

challenge and establishing real root cause - facilitated robust mitigation plans

Senior Pmo analyst (Corporate Services) 2013-2014(Portfolio consists of Programmes/Projects annual total in excess of £55m)

ResponsibilitiesFacilitation of project Financial performance reports, capture, consolidate and reporting of resource management Lead and manage all project change requests and processes. Key Achievements Ensured 100% compliance of the monthly financial reporting cycle Supported the creation of a new resourcing tracking tool; increasing the demand and supply viewpoint Successfully facilitated project gate reviews; ensuring projects were sound to proceed to next project stage Produced and implemented a new change request form and process guide for change delivery teams Improved and embedded portfolio master change request log; increasing identification and root cause

Portfolio/Pmo analyst (HR Integration and Change) 2012-2013(Portfolio consists of Programmes/Projects annual total in excess of £80m)

ResponsibilitiesFacilitation of Business case review forum, provide guidance to business case authors. Monitor compliance of Change Risk assessments, production and management of Portfolio RAID log, support the development and maintenance of Governance standards and production of Portfolio Prioritisation list. Key Achievements Managed Governance and syndication five successful Business case review forums; involving 14 business

cases over eight months Improved and embedded Portfolio RAID standards; increased reporting compliance by 30% Created and implemented Project milestone plan, plan on a page and deliverable tracking across nine

workstreams Ensured 100% compliance of Change risk assessments for all new business cases Produced and implemented Business case “Best practice” guide for business case authors

Royal Mail, Edinburgh 1983-2011

Operational Project Manager (Census) Royal Mail, Edinburgh 2010-2011Client - Office for National Statistics- Census (England, Wales and Northern Ireland) worth £25m ResponsibilitiesSupporting the Census Operational strand lead, production of Operating plan, lead/support National Planning Conferences, developed external Client and third party relationships, managed the Governance Programme and communications with key stakeholders. Key Achievements Delivered and processed 45m questionnaires within contract, provision of daily Management information

over four month period, achieved 24hr turnaround of incident management Achieved 30% increase in processing throughputs on peak days with no workplan failures Overflowing pillar boxes was the biggest issue from 2001 Performance improvement review ; developed a

plan with customer services which facilitated a substantial reduction

PMO Planning Manager (Special Events) Royal Mail, Edinburgh 2001- 2010 (Projects consist of an annual total of £10m)

ResponsibilitiesLed and coached 10 regional planners on Special Events; Christmas, General Elections, Bank holidays, Contingency planning and Exams, managed governance, performance improvement reviews, developed contingencies and managed risks. Supported change initiatives and developed policy with the National Special Event Planning group.

Key Achievements Managed Reporting governance of National project; designed and implemented Detailed Implementation

plans, Internal and External key performance indicators. Successful tracking facilitated £900k saving of potential Service penalties including £600k reduction against planned costs of £5m.

Managed National Planning and Performance Review Conferences with external clients; built both Client trust and Operation’s confidence in the ability to deliver the plan by the use of syndicate working to create a set of realistic Contingency plans.

Managed Change Project; managed 15 deployment planners over three strands to produce Office proposals and implement proposed change at operational level; twenty four unit proposals presented for implementation with £250k reduction in costs.

Delivered Change Workshops; engaged 82 operational managers by creating the “burning platform” Workshop, this focused the Operational Managers accountability and gained full signup.

Developed Standardised Process Model; Supported improvement workshop to deliver best in class Process Model; achieved a 12 step Model for implementing Operational change projects. The Process Model gained agreement by Directors and was implemented as National Best Practice.

Supported the provision of National planning policy and guidelines; set up Operational Sub groups to continually development specific parts of the guidelines - Eighteen proposals were successfully agreed by the National Special Event planning team.

Developed accurate Christmas Traffic Forecasts; by detailed trend analysis and cross checking data sets across a wide geography; achieved forecast within 5% tolerance, this enabled resource and capacity plans to be effective as Operational failures were reduced by 2.6m items.

Previous Royal mail roles1994-2000 Various management roles 1984-1994 Various Operational and customer facing roles

QualificationsP30 Foundation 2013Prince 2 Practitioner 2009 HNC Management Studies 1993COBOL & PASCAL Programming 1992 Business Studies 1991

Training Internal courses completed : Negotiating skills, Conduct code, Influencing skills, Traffic forecasting Computer skills include: MS Project, Sharepoint, Visio, PowerPoint, Excel and Word, Outlook conferencing

setup and Communicator

Additional Information

Experiences:- President of Edinburgh Diving Club Samaritan, Territorial Army and Football coach Likes Springboard/platform diving, running, cycling and cooking curries Full and clean driving licence

References available on request