Supplier Quality Improvement Manual

Tokai Eastern Rubber (Thailand), Ltd.

Issued by Checked by

Revision 11

Effective date : 01 April 2012

Approved by

Technical Section

Technical Supplier Manual

Supplier Quality Improvement Manual

ContentsItem Page

1. Quality assurance ideality 1

2. Purpose 1

3. Scope 1

4. Requests for supplier4.1 Initial Control Organization 2

4 2 Approval Initial Part of Supplier 34.2 Approval Initial Part of Supplier 3

4.2.1 Production Preparation Schedule 4

4.2.2 SPTT Audit 4

4.2.3 Inspection Standard 5

4.2.4 SBSC 7

4.3 Initial Delivery Control 8

4.4 PPAP Activity 8

4.4.1 Reason to submit PPAP 8

4.4.2 PPAP Retention / Submission Requirement for Supplier 9

4.4.3 TER PPAP Status 23

4.4.4 Record Retention 23

4 5 P Ch R i t 244.5 Process Change Requirement 24

4.5.1 Reason to information of process change 24

Submission requirement for supplier

4.5.2 Delivery requirement after PCN approved 25

4.5.3 Change Control Flow 26

4.5.4 Record Retention 27

4.6 Guideline for Environmental Hazardous Substance Management 27

4.7 Control of initial nonconforming products(NC) 32

5. Attachment List 33

Technical Supplier Manual Change Notification

Technical Supplier Manual

Supplier Quality Improvement Manual

1. Quality assurance ideality10

1.1 Supplier shall produce parts that meet to TER satisfaction as purchasing agreement.

TER would approve parts that shall be controlled quality continuously.

1.2 Supplier shall improve production process to achieve condition and requirement and

prepare quality assurance of part have not problem after delivery Especially for problems in TER

shall be corrected and prevented immediately.

1.3 TER shall audit QA system of supplier including monitoring and advising in order to

assure quality of supplier efficiently and continuously.

1.4 To conduct coordination between TER and supplier.

1.5 Supplier shall apply ISO9000 or ISO/TS16949 to implement in Quality Assurance

system.

1.6 Initial part of supplier shall approved by TER before start Mass production.

2. Purpose

This guide to Technical Supplier Manual is defined a standard of quality assurance for new or

changed product as supplied to "Tokai Eastern Rubber (Thailand),Ltd."

3. Scope

This manual applies to the quality assuarance activities of suppliers for new or change, which

related to TER in assembly product. If it difficult to carry out them please contact to Technical section,

QA&Technical department of TER

Page 1 of 34 Technical Supplier Manual

Supplier Quality Improvement Manual

4. Requests for supplier

4 1 I iti l C t l O i ti4.1 Initial Control Organization

Establish and maintain the quality assurance system. The supplier shall assign a person

who responsible in quality and delivery for initial part. This assignment has aimed to ensure an establishment

of a consistent quality assurance and delivery system to cover all processes of each supplied product

for TER and response in our satisfaction of requirements. Supplier shall submit to Technical section within

11

7 days after received New Part Notice from Purchasing / TER.

** If Contact person change. Please Review /Revise this organization and submit to Technical

section within 7 days.

TER Engineering Div

Project Organization Chart

Project LeaderProject Name

RT-50Supplier Name

Factory ManagerName : Mr.N. YoshidaE-mail : n.yoshida@ter.co.thTel : (038) 893-557-61 ext.162Mobile Phone : 081-9496355

< Manager > < Staff >Project Leader (Department): Project Leader (Department):

TER Engineering Div.

Engineering Div. Engineering Div.

Core team4Marketing Div. Quality Div. Production Div. PE Div. PC Div. WH Div.

Core team6Core team1 Core team2 Core team3

RT 50

Core team5

j ( p ) j ( p )Name : Name :Position : Position :E-mail : E-mail :Tel : Tel :Mobile Phone : Mobile Phone :

Core Team # 1 (Department): Core Team # 1 (Department):Name : Name :Position : Position :E-mail : E-mail :Tel : Tel :Mobile Phone : Mobile Phone :081-629-4615

Mr.W.CherdpanMkt.Mgr.

w.cherdpan@ter.co.th

02-685-3557-60 ext.110

Mr.T.Makino

Marketing Div. Marketing Div.

02-685-3557-60 ext.112084-084-6660

t.suppachai@ter.co.th

t.makino@ter.co.th

(038) 893-557-61 ext.210081-664-9426 085-436-4241

t.chawalit@ter.co.th

(038) 893-557-61 ext.112

Mr.T.SuppachaiMkt.Staff

QA & Technical GMMr.T.Chawalit

Technical Dept.Supv.

Mobile Phone : Mobile Phone :

Core Team # 2 (Department): Core Team # 2 (Department):Name : Name :Position : Position :E-mail : E-mail :Tel : Tel :Mobile Phone : Mobile Phone :

Core Team # 3 (Department): Core Team # 3 (Department):Name : Name :Position : Position :E il E il

081 629 4615

Production Mgr.

Production Div. Production Div.

Quality Div. Quality Div.

(038) 893-557-61 ext.116

084 084 6660

Mr.C.AtthayaProduction Supv.

h @ h

Mr.K.Projob

j b@ h

089-939-5191

Mr.S.EkkaratQA Supv.

s.ekkarat@ter.co.th

(038) 893-557-61 ext.117081-377-8504

Ms.S.SaranyaQA & Technical Dept.Mgr.

s.saranya@ter.co.th

E-mail : E-mail :Tel : Tel :Mobile Phone : Mobile Phone :

Core Team # 4 (Department): Core Team # 4 (Department):Name : Name :Position : Position :E-mail : E-mail :Tel : Tel :Mobile Phone : Mobile Phone :

Core Team # 5 (Department): Core Team # 5 (Department):Production Control Production Control

Production EngineerProduction Engineer

081-663-6295

c.atthaya@ter.co.th

(038) 893-557-61 ext.175081-723-2936

prajob@ter.co.th

081-663-6295

Mr.M.YoothasisthProduction Engineer Supv.

m.yoothasisth@ter.co.th

(038) 893-557-61 ext.175081-750-7738

Mr.K.ProjobProduction Mgr.prajob@ter.co.th

(038) 893-557-61 ext.175

(038) 893-557-61 ext.175

Name : Name :Position : Position :E-mail : E-mail :Tel : Tel :Mobile Phone : Mobile Phone :

Core Team # 4 (Department): Core Team # 4 (Department):Name : Name :Position : Position :E-mail : E-mail :Tel : Tel :Mobile Phone : Mobile Phone :

(038) 893-557-61 ext.125 (038) 893-557-61 ext.125081-865-2072 081-330-4431

PC Asst.Mgr. Supv.w.prapan@ter.co.th k.narest@ter.co.th

Production Engineer Production EngineerMr.W.Prapan Mr.K.Narest

Mr.W.Prapan Mr.P.Sakdinan

081-865-2072 081-7825986(038) 893-557-61 ext.125 (038) 893-557-61 ext.189

w.prapan@ter.co.th p.sakdinan@ter.co.th

PC Asst.Mgr. Supv.

Page 2 of 34 Technical Supplier Manual

Mobile Phone : Mobile Phone :

Rev.01

081 865 2072 081 330 4431

Supplier Quality Improvement Manual

4.2 Approval Initial Part of Supplier

T h i l ti t fl f l i iti l t t t f li i d PO tilTechnical section set flow for approval initial part start from supplier received PO until mass

production(MP). In each stage technical will check/audit document and process of supplier.

Page 3 of 34 Technical Supplier Manual

Supplier Quality Improvement Manual

4.2.1 Production Preparation Schedule(PPS)

S li i PPS hi h t i N P t N ti TER t l11

Supplier issue PPS which contains New Part Notice, TER master plan

(TD0, TM0, TM1, MP), SPTT stage and detail of part preparation. After received plan Supplier shall issue

Supplier plan submit to TER within 2 week and update supplier plan in PPS submit to Technical every

month. Technical will check progressive of part from PPS.

Supplier shall issue supplier's PPS to Technical / TER after received New Part Notice for

1st SPTT audit activity. Supplier shall update progressive of PPS by 25th of every month

Supplier : XXXXXXXXXXXXXXXX 3Part No. : XXXXXXXXXXXXXXXX 2 Approved Approved Checked Checked Approved Checked IssuedPart Name: XXXXXXXXXXXXXXXX 1Mfg.No.: XXXXXXXXXXXXXXXX PLAN 0 dd/mm/yy xxxx

ACTUAL Rev. Date PIC President Manager Advisor Engineer President Manager Engineer

7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1

sign sign sign

20112010

CUSTOMER Plan

Tokai Eastern Rubber(Thailand),Ltd.

History Recordnew issue sign sign sign sign

Production Preparation Schedule

ResponsibilityActivities

Supplier:________________

S-Lot ET PT1 PT2 SOP

Raw Material& CKD XXXComponent Local parts XXX

Process planning XXXXXXXXXxProd. Of Tooling/Equipment XXXXXXXXXxProd. Of Checking Fixture XXXXXXXXXxTry-out XXXXXXXXXxTurning & Modilication XXXXXXXXXxTooling & Equipment Transfer XXXXXXXXXxProd Of Tooling/Equipment XXXXXXXXXx

Supplier Plan

TER Plan

CUSTOMER Plan

Master Schedule

epar

ation

JAPAN

TM1TM0TD0 MP

TM1TM0TD0 MP1stSPTT 3rdSPTT2ndSPTT

Prod. Of Tooling/Equipment XXXXXXXXXxProd. Of Checking Fixlure XXXXXXXXXxInstallation XXXXXXXXXxTry-out XXXXXXXXXxTuning & Modification XXXXXXXXXxLow Volume Production Trial (LVPT) XXXXXXXXXxHigh Volume Production Trial (HVPT) XXXXXXXXXxStart of Vulume Production XXXXXXXXXxDimension & Appearance XXXXXXXXXxMaterial Evaluation XXXXXXXXXxPerformance Evaluation(Sample part) XXXXXXXXXxPerformance Evaluation XXXXXXXXXx(Re-comfirmation of Local Prod. Part) XXXXXXXXXxInspection Standard XXXXXXXXXx

THAI

Evalution

Proc

ess P

re

4.2.2 SPTT Audit

T h i l t SPTT ti it f

Inspection Standard XXXX