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7/29/2019 Todo Lo Que Tiene Que Saber Para Optimizar Su Central de Monitoreo
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ExpoSeguridad/Mexico City
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BUILDING
YOURMANAGEMENT TEAM
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WHAT IS A TEAM?
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WHAT IS A TEAM?
A GROUP OF PEOPLE WORKING
TOGETHER TOWARDS A COMMONGOAL THAT SETS THEIR SIGHTS ONACHIEVING NOT DEFEAT !!
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TEAMS..
SHIFT
SUPERVISOR
DEPARTMENT
CENTRAL STATION
YOUR COMPANY
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THE GOAL .
ACHIEVING POSITIVE RESULTS
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Does Your Management Team Have
one specific Goal?
Are the Goals Attainable ?
Are the Goals Achievable?
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Members of a
Successful Management team Admit weaknesses and mistakes
Ask for help
Accept questions and input about their areas ofresponsibility
Take risks in offering feedback and assistance
Appreciate and tap into one anothers skills and experiences
Focus time and energy on important issues, not politics
Offer and accept apologies without hesitation
Look forward to meetings and other opportunities to workas a group
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Teams that
commit Align the entire team around common
objectives
Develop an ability to learn from mistakes Take advantage of opportunities before
competitors do
Moves forward without hesitation
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As The Teams
Leader Review the key decisions made during the meeting and
agree what needs to be communicated to others
Clear deadlines
Develop a contingency plan up front
The leader must be comfortable with the prospect ofmaking a decision that turns out to be wrong.
The leader must push for closure around issues andadherence to schedules that the team has set
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Does Your Team Avoid
Accountability?
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Teams that avoid
accountability
Create resentment among team members
who have different standards of performance Miss deadlines and commitments
Place an undue burden on the team leader as
the sole source of discipline
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Teams that hold one
another accountable Ensure that poor performers feel pressure to
improve
Identify potential problems quickly by questioning
one anothers approaches without hesitation Establish respect among team members who are
held to the same high standards
Avoid excessive criticism around performance
management and corrective action
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Suggestions to
Overcome Accountability
Clarify publicly exactly what the team needs
to achieve
Simple and Regular Progress Reviews
Team rewards rather than individual rewards
The leader must encourage and allow the
team to serve as the first and primaryaccountability mechanism.
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Teams that are not
focused on results Fail to grow
Rarely defeats competitors
Lose achievement-oriented employees Encourage team members to focus on their
own careers and individual goals
Are easily distracted
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Suggestions for Building
a Successful Management Team
Commit publicly to specific results
Tie rewards to specific achievement outcomes, especially
compensation The leader must set the tone for a focus on results
The leader must be selfless and objective and reserverewards and recognition to those who make realcontributions to the achievement of group goals
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Tasks
Closely analyze the performance of your team to identify behaviors
Be objective
Different team members may exhibit different dysfunctions that impact theteam
Ask your team to participate
Review techniques for correcting Educate your team on how certain behavior doesnt benefit the team
Dont expect behavior changes overnight be patient
Reinforce positive behavior
Recognize efforts that result in changed behavior
Refresh the team at each group meeting on the behaviors you WANT to see(learning through repetition)
Sometimes a change in team members is necessary
Model the positive behaviors yourself
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TogetherEveryone
Achieves
More
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Thank You
Mary Jensby
Monitronics Security , Inc.
2350 Valley View Lane
Dallas, Texas 75382-4530
469-995-4787
Director of Central Station
Director of Data Entry