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Today’s Helicopter Parents:Giving them a place to land at the
University of New Hampshire!
Helicopter Parents
What’s a “Helicopter Parent?What’s a college or university to do?
The Parent Portal@UNH
BackgroundParent Portal solutionDemonstrationTechnical detailsReaction from parents & partners
Grant direct access
Create a way for parents to pay on-lineCreate a way for parents to pay on-lineGive them a sense of student’s worldGive them a sense of student’s worldGive them access to on-line information, Give them access to on-line information,
deadlines, etc.deadlines, etc.Save $30,000 annuallySave $30,000 annuallyEnable direct communicationEnable direct communication
How to grant access?
Use Blackboard’s portal, MyUNHBroad adoption of MyUNH—
1004 faculty, 14, 470 students54% of all UNH coursesOver 650 organizations5 applications
How did we do it?
Leveraged previous work integrating SISPartnered with Business ServicesSecured a Parent’s Association GrantFormed Project TeamHeld focus groupsConsulted Legal Counsel
Functional Workflow
Student creates account for parentParent username auto-generatedEmail with username & temporary
passwordParent uses “Login Help” tab to set
passwordParent logs in to Bb
Student Creates Parent Account
Blackboard Databse
Parent Creates Account
Blackboard Databse
Oracle Internet Directory (LDAP)
Parent Logs in to MyUNH
Oracle Internet Directory (LDAP)Oracle SSO
Parent Accesses Student Information
Oracle Internet Directory (LDAP)Oracle SSO
Blackboard/MyUNH
Custom Banner Self-Service Banner Database
Blackboard Database
Legal Implications
FERPAWork with CornellParent’s account “child” of student’s
account
What do parents think?
8,141 active parent accountsRepresents about 7,000 studentsTurn off “authorized payer” option in April
Survey data: positive response—65% agree easy to access (7% neutral)60% agree easy to find info (14% neutral)15-character password
What do parents think?
About 4% of parents get “locked out”Parents want access to other informationPositive reaction to e-mail communication
Survey fall 2007 garners 68% return rate
Business Services vital to current business practiceRemoving “Authorized Payer” in April
Time for your questions!
[email protected]@unh.edu
http://cis.unh.edu/at/
Computing & Information Services
University of New Hampshire
Durham, NH 03824
