www.humansupportgroup.co.uk

Dan O’DonoghueManaging Director

WelcomeThe Human Support Group which

was established in 1998 provides

care across many parts of the

country. We are a people-focused

business, from our hands-on

Senior Managers who have local

knowledge and experience in the

areas we serve, to our committed,

compassionate Care Assistants/

Support Workers who do what they

do because they care.

We provide:

n Domiciliary Care

n Reablement

n Respite

n Extra Care

n Carers Emergency Support

n Mental Health Outreach

n Recruitment solutions

for social care and

housing support

n Training to Care

Assistants/Support Workers

and care organisations.

“It's clear what people want from their careproviders. They want services to be there when they need them and to provide the bestpossible quality of care tailored to their personal requirements and sympathetic to their individual needs. At the Human SupportGroup we strive to ensure all our services meetthe Service Users expectations and we goabove and beyond to ensure we offer a caringprofessional approach in everything we do”.

2.

Who are our services for?

Our services are predominantly targeted at adults

requiring domiciliary care, reablement, respite

and independent living support.

However, we can provide a wide range of services, to

people with a learning disability, a physical disability

or mental health support needs, people in extra care

schemes and supported living accommodation.

We also offer support to Service Users with complex

health needs and people living with dementia.

Our aimOur aim is to support people so they enjoy life as

independently as possible. Our Care Assistants/

Support Workers are trained to enable rather than

create dependence. We help people create their own

plans to measure progress over time and work

towards improving quality of life according to what’s

important for the individual. All of our Care Assistants

and Support Workers are routinely provided and/or

recruited according to individual needs, preferences

and specified requirements.

At the Human Support Group we value our staff

and Service Users so much so we ensure that every

member of staff is signed up to complete our

comprehensive induction and training scheme.

We ensure that at all times, services are provided

which comply with the requirements of the:

n Care Quality Commission (Registration)

Regulations 2010. In particular those

regulations which refer to the arrangements

for the provision of personal care and staffing.

n Care and Social Services Inspectorate Wales -

the regulator for social care and social

services in Wales.

n Care Inspectorate Scotland - the independent

scrutiny and improvement body for care

services in Scotland.

3.

Hom

ecar

e Su

ppor

t

Fred has needed quite intensive support overthe last two years following a stroke, coupledwith high cholesterol and blood pressure.He depended on two Care Assistants, fourtimes a day for meals, personal care and withgoing to bed.

Thanks to his courage, strength anddetermination Fred only needs one Care Assistant,morning and night, as he is able to get around hishome with a wheelchair and pushes himself tostand and walk with his frame.

4.

At Homecare Support our mission is to make life a

little easier by extending that helping hand. It’s our

job to take the worry away and let our Service Users

get on doing what they do best – enjoying their

independence.

With our wide experience and local knowledge we

can help with the vital advice and guidance on

getting access to this much needed support. We

know our way around the care system, what financial

support and information is available and how to

make it work for the Service User.

We provide support in the following areas of care:

Personal care

Personal help and support with bathing, washing,

dressing and other personal care routines.

Meals

Preparing, cooking and serving meals in your own

home – as well as tackling the washing up!

Domestic assistance

Help with the every day aspects of life including

washing, cleaning, bed making, collection of

benefits, pensions and shopping.

Hospital discharge

Specialist care and support if a Service User is

recuperating from an operation or illness.

Holiday companions

We can also offer companionship and assistance

during a vacation, one of our holiday companions

can help Service Users with their personal care needs

throughout their holiday.

Respite care

Care for Carers – everything from just an hour to

full day or weekend cover, providing a vital lifeline

to those who need a welcome break with peace

of mind.

Rapid response

Urgent support needed at short notice?

Our rapid response service provides much needed

support until a longer-term care solution is found.

Palliative care

Highly specialist palliative care and support at a

critical and sensitive time.

All in all we offer a fully personalised service tailored

to the individuals support needs.

For further information visit: www.homecaresupport.co.uk

5.

Hilda recently suffered a stroke and neededsupport to ensure she could remain living inher own home. With the help of our SupportWorkers she is now well on the way to recoveryand returning to a level of independence shefeels comfortable with living in her own home.

HSG

Rea

ble

6.

The aim of reablement is to provide the support a

person needs to readjust to living at home, for a

period of up to 6 weeks, and enables them to live a

confident, independent lifestyle with as little support

as necessary when the reablement period ends.

HSG Reable provides help and assistance to

individuals when they leave hospital or respite care

after an injury or illness, helping them regain their

independence and stay safe during their recovery.

To make sure we provide a service that is meaningful

and purposeful to the individual, we assist them in

setting their own personal goals for their care, we

help the Service User achieve them through a

reablement plan that is individually tailored for

them, and reduces the amount of support they

need over time as their health improves.

We provide our services 365 days a year, 7 days a

week from 7am-11pm, so we can provide the service

a Service Users needs, when and where they need it.

Our Service Users are referred by Local Authorities,

and are individuals who have been highlighted to

have the potential to improve and regain their

independence.

The focus of reablement is on restoring independentfunctioning rather than resolving health care issues.The objective is to help people relearn how to dothings for themselves rather than the conventionalhome care approach of doing things for people.Reablement appears to be welcomed by peoplereceiving the service, and represents an investmentthat may produce savings.

Evidence from research and practice has indicated,there is great potential of reablement improvingpeople’s outcomes and delivering a cost-effectiveservice across health and social care.

Social Care Institute for Excellence

A recent article from the BBC(http://www.bbc.co.uk/news/health-19560827)has highlighted findings from the British Geriatricssociety who stated that current NHS and councilintermediate care providers are only meeting half ofthe demand due to bottlenecking which is causingdelays in discharge. HSG Reable’s flexible service isdesigned and focused to provide an answer to thesechallenges in social care provisioning.

For further information visit: www.hsgreable.co.uk

7.

HSG

Rec

ruit

We continually strive to achieve the higheststandards of care through the qualified staff we refer and recruit to all our clients and Service Users.

8.

The HSG Recruit team specialise in recruiting high

quality temporary, contract and permanent staff for

Housing Associations, Local Authorities, Charities,

NHS Trusts and other private sector organisations.

As the market leading independent Social Housing

recruiter we have an enviable reputation as

consistently exceeding candidate and Service Users’

expectations in this challenging arena. Most

importantly, we have developed our infrastructure

to be able to offer a truly bespoke service matching

high calibre candidates to the many demanding roles

working with vulnerable adults and young people.

Ad-hoc placements

By constantly recruiting and assessing new

candidates we maintain an available talent pool from

which we are able to fill shifts at extremely short

notice. Simultaneously, our consultants are in regular

and sustained contact with our clients to ensure we

are able to review on-going requirements and help

with predicting and fulfilling shortfalls due to

sickness, unexpected absence or emergencies.

Constant recruitment

We know that contract staff are expected to hit the

ground running, often with no time for induction or

training. To ensure our contractors make a difference

from day one we search for experienced individuals

who relish this type of challenge and who are able to

calmly and competently rise to the task.

As the market-leading recruitment brand in this

sector we have strong links with Job Centre Plus and

leading UK job sites to ensure we always have a large

pool of talent from which to draw at short notice.

In line with our quality and assurance practice we

assign a dedicated consultant to each contractor to

ensure the placement is seamless and as trouble-free

as possible and who stays with the assignment from

start to finish.

Permanent recruitment

Single or multi-site, regional or national, we offer

permanent recruitment solutions to suit you.

Assurance and risk management

We require all of our staff to undergo a Disclosure

and Barring Service (DBS) check which is reviewed

yearly or bi-annually, dependent upon client

requirement. We are fully compliant with all new

legislation and also link to the Home Office to

ensure all staff have the right to work in the UK

as well as being trained in the identification of

fraud documentation.

Added value

A 24 hour 365 days per year responsive out of hours

service. Once the office closes at 6pm, we have a

team of consultants who work between 6am – 11pm

Monday to Friday and from 7am – 11pm at the

weekend. Our office based consultants are on back

up, on call. This is an added value service unique

within the social care recruitment industry.

HSG Recruit is a member of the Social Care Nursing

REC regulatory body. This regulatory body is the only

organisation that solely represents agencies in the

social care and nursing field.

For further information visit: www.hsgrecruit.co.uk

9.

Cyril

Flin

t

With over 5 million older people living on their own,

and 50% citing television as their main source of

companionship, loneliness is ever-present within our

communities.

Cyril Flint, an elderly pensioner living on his own in the

Trafford area of Manchester, was a classic example of one

such individual. Having spent twenty lonely Christmas

holidays on his own, since his wife had passed away,

Cyril’s story not only evoked a wave of compassion

within the community, but it also made us want to do

something to help.

Setting up an informal befriending service, designed to

prevent social isolation seemed like the perfect solution.

Since it’s creation the service has grown throughout the

Manchester area and we now have an increasing number

of active volunteers throughout the communities of

Manchester and Salford.

For further information visit: www.cyrilflint.org

10.

Key contacts

Dan O’DonoghueManaging Director dan@humansupportgroup.co.uk

Rachel CaulfieldOperations Director rachel.caulfield@humansupportgroup.co.uk

Fiona TatePerformance Director fiona.tate@humansupportgroup.co.uk

Ashik DossajeeFinance Director ashik.dossajee@humansupportgroup.co.uk

Dan MastersCommercial Director dan.masters@humansupportgroup.co.uk

Head Office contact details:

Human Support GroupCraig House, 33 Ballbrook Avenue, Didsbury, Manchester M20 3JG

T: 0161 942 9472E: enquiries@humansupportgroup.co.uk

www.humansupportgroup.co.uk

HSG

11.

Craig House, 33 Ballbrook Avenue, Didsbury, Manchester M20 3JGT: 0161 942 9472E: enquiries@humansupportgroup.co.ukwww.humansupportgroup.co.ukRegistered Company Number: 3513906