to live and work - AdvantAge Ontario€¦ · Our sold-out trade show will highlight the tools, technologies, products and equipment that are transforming today’s ideas into tomorrow’s

1 2011 OANHSS Annual Meeting and Convention

Ontario Association of Non-Profit Homes and Services for Seniors

to live and work

May 16-18, 2011 Westin Harbour Castle

Toronto

Gold Sponsor:

OANHSS ANNUAL MEETING AND CONVENTION 2011

12011 OANHSS Annual Meeting and Convention Index View Print Exit

2 2011 OANHSS Annual Meeting and Convention22011 OANHSS Annual Meeting and Convention Index View Print Exit


We are pleased to invite you to our 2011 Annual Meeting and Convention.Join your colleagues from across Ontario for three stimulating days of learning, networking and fun!

This year’s theme, Great Places to Live and Work, celebrates our organizations as places where residents live with dignity and respect and staff are supported and valued for their commitment and contributions.

Actor Eric Peterson of television’s Corner Gas fame will get things started on a delightfully curmudgeonly note with his opening address on Wrinkled Heroes and what it’s like to grow older in front of an audience.

Our wide range of workshops led by experts in their field will ensure you leave completely up-to-date on the latest provincial legislation, requirements, and strategies. There will be plenty of opportunities for discussion, sharing ideas, and learning from real life examples that show how to put great ideas into practice.

Our sold-out trade show will highlight the tools, technologies, products and equipment that are transforming today’s ideas into tomorrow’s practical applications.

And of course our banquet is not to be missed, transporting you to the sights and sounds of picturesque Italy as you dance and dine the evening away.

Mark your agendas now! We look forward to seeing you at the convention!

Maria Elias Debbie Humphreys BOARD CHAIR ACTING CHIEF EXECUTIVE OFFICER

Over 90 years of experienceThe Ontario Associationof Non-Profit Homes & Services for Seniors (OANHSS) is a provincial association representing providers of long term care, services and housing for seniors. Member organizations operate over 27,000 long term care beds and over 5,000 seniors’ housing units across the province.



Leading Quality: An OANHSS and Residents First Learning Event is a full-day session designed to help leaders of long-term care homes to increase their capacity to implement quality improvement concepts, methods, plans and tools, as well as their understanding of how QI can help them with their provincial reporting requirements. This event is part of the Leading Quality series and will build on the skills and knowledge gained from past events in the series, where leaders learned how they can support development of a Topic-Specific Quality Improvement Plan. Participants will receive feedback from Residents First Quality Improvement Advisors on their Plans, in addition to expanding their knowledge and skill sets in other important QI areas.

Participants will:• Learn about the results and successes achieved by other leaders who have implemented Quality Improvement

in their homes.• Learn how to sharpen your Topic-Specific Quality Improvement Plan through completion of an implementation plan. • Learn how to relate your Topic-Specific plan to the larger organizational level QI plan. • Use the Vision, Plan, Inspire and Execute framework to reflect on your leadership behaviours and determine

what skills and actions you need to focus on to advance your own leadership abilities.• Learn how to use an improvement dashboard and other QI supporting tools.

To get the most out of this event:• Each LTCH should submit its completed Topic-Specific QI Plan by April 16th, 2011 and send it to

[email protected]. A Topic-Specific Quality Improvement Plan template and checklist will be provided upon registration to help determine completeness. The submitted Topic QI Plan will be shared at the event.

• Be prepared to share a reflection on or example of how you have used a Leading Quality tool since the last session.

Hotel AccommodationsPlease contact the hotel directly to reserve your accommodation. Please call 416-869-1600 to book your hotel room ($239 + taxes for single/double) and quote code GOANH. You will be required to provide a credit card.

Leading Quality:An OANHSS and Residents First Learning Event

Monday May 16, 20119:00 am - 4:00 pm (lunch included) Westin Harbour Castle Hotel, Toronto

How To RegisterRegister online at www.oanhss.org (Register for Leading Quality Pre-Convention Event.) ORComplete the registration form located at the back of this brochure (see page 28) and fax to the Registration Manager Bettyanne Sherrer at 905-884-4986. Phone 905-884-5710.

Note: • This is a separate registration form from the OANHSS

Convention Registration form. • There is no fee to attend but you must pre-register by

Friday May 6, 2011. • A confirmation will be e-mailed to each participant with

a Topic-Specific Quality Improvement Plan template and review sheet.

• Participants are required to make their own travel arrangements. Participants who are required to travel could seek reimbursement via the Local Health Integration Network (LHIN) as per their travel subsidy agreement with Residents First.

Pre-Convention education

No charge toattend this event. Pre-registration

is required.



One of Canada’s most accomplished actors, Eric Peterson has most recently been known as the loveably crusty “Oscar Leroy” in CTV’s hit comedy series Corner Gas. A winner of five Gemini Awards, a Dora Award, and the L.A. Drama Critics Award for best performance, Peterson has captured audiences during his lengthy career on stage, television and in film. His many memorable roles include the legendary World War One flying ace in Billy Bishop Goes to War, Judge Malone in This is Wonderland and left-wing lawyer Leon Robinovitch in the long-running CBC Series Street Legal. His portrayal of the 82-year-old war veteran Patrick in the critically-acclaimed play Half Life, first staged in 2005, offered a window into the world of memory loss and life in a long term care home. The 64-year-old Peterson’s funny and wry observations on aging will help kick off this year’s Great Places to Live and Work-themed event, as the actor, who once played elderly characters as a young man, reflects on the ironies of “not growing old gracefully” himself.

Eric Peterson, actor, has inspired audiences nationally and internationally on the stage, screen, radio and television for 40 years. He was named a member of the Order of Canada in 2010 for his achievements. Born and raised in Saskatchewan, Peterson now lives in Toronto with his wife and two daughters.

Sponsored by:

Keynotes

Organizations with an amazing workplace culture attract and keep amazing staff. So how do you create one? As COO for the highly successful 1-800-GOT-JUNK, Cameron Herold helped put the firm among the very best companies to work for in British Columbia and Canada, as ranked by B.C. Business Magazine and Canadian Business Magazine. He has since shared his secrets on building great cultures with audiences around the world. Get a taste of this business visionary’s fantastic inspiration as he shows you how to use “painted pictures” and “vision” to create alignment in your staff teams, how to attract and retain awesome people, and how to create the best environment to support an excellent workplace culture.

Cameron Herold has been coaching, speaking to, and helping entrepreneurs build companies for over 20 years. His new venture, Backpocket COO, works with young, fun, entrepreneurial, high-growth companies to help make their dreams happen.

Sponsored by:

Opening KeynoteEric Peterson

Wrinkled Heroes Monday May 16, 20117:15 PM – 8:15 PM

KeynoteCameron Herold

Building a World Class CultureTuesday May 17, 20118:45 AM – 10:00 AM

The ability to detect and react to the split-second signals that skim across people’s bodies hundreds of times each day is crucial to effective communication. Uncovering the mysteries of body language – how people communicate their thoughts and feelings without saying a word – is key. Janine Driver, New York Times best-selling author and president of the Washington, D.C.-based Body Language Institute, will have you laughing and learning as she shares her secrets on understanding and harnessing the impact of your non-verbal cues. Through cutting-edge New Body Language communication techniques such as “The Belly Button Rule” and top executives’ “7-Second Fixes,” you’ll strengthen your interpersonal relationships, become a stronger leader and a persuasive problem-solver in no time!

Janine Driver is the best-selling author of You Say More Than You Think: A 7-Day Plan on Using the New Body Language to Get What You Want, and founder and president of the Body Language Institute in Washington, D.C. A popular media personality, she has appeared on Good Morning America, The Dr. Oz Show, The Today Show, Rachael Ray and many others.

KeynoteJanine Driver

You Say More Than You ThinkWednesday May 18, 20112:00 PM - 3:00 PM



Monday May 16, 2011 7:45 am - 9:30 am Leading Quality Registration Open

9:00 am - 4:00 pm Pre-Convention Education Leading Quality: An OANHSS and Residents First Learning Event

10:00 am - 8:00 pm Registration Open Sponsored by 3M Health Care

5:45 pm - 6:45 pm Certified Administrator Alumni Reception Sponsored by Classic Care Pharmacy

7:00 pm - 8:30 pm Guest Speaker: David Lemon, Health Arts Society of Ontario Opening Keynote: Eric Peterson, Wrinkled Heroes Sponsored by Complete Purchasing Services Inc

8:30 pm - 10:00 pm Reception in the Tradeshow Sponsored by Medical Pharmacies Group Inc.

10:00 pm + OANHSS Hospitality Suite Sponsored by PointClickCare

Tuesday May 17, 2011 7:30 am - 4:00 pm Registration Open Sponsored by 3M Health Care

7:30 am - 8:30 am Continental Breakfast Sponsored by MediSystem Pharmacy

8:30 am - 10:00 am Guest Speaker: Deb Matthews, Minister of Health and Long-Term Care Keynote: Cameron Herold, Building a World Class Culture Sponsored by MediSystem Pharmacy

10:00 am - 2:00 pm Tradeshow Open

10:00 am - 11:00 am Break in Tradeshow Sponsored by HUB International Ontario Limited

Convention schedule

David LemonPresident, Health Arts Society of Ontario

Monday May 16, 20117:00 PM – 7:15 PM

Guest speakersDalton McGuinty (Invited) Premier of Ontario

Deb MatthewsMinister of Health and Long-Term Care

Tuesday May 17, 20118:30 AM – 8:45 AM



11:00 am - 12:30 pm Concurrent Workshops 1 The Freshman Year: One Year into the Long-Term Care Homes Act

Sponsored by MediSystem Pharmacy2 Ontario’s Long Term Affordable Housing Strategy 3 Research into Practice: Benefits of the Dental Hygienist in Long Term Care 4 Minimizing Bed Entrapment Risks 5 Truth, Lies and Statistics6 Big vs. Small: Assessing Facility Size Relative to Quality of Resident Care7 Enabling Independence Workshops 1-7 sponsored by Synder & Associates Inc.

12:30 pm - 2:00 pm Lunch in Tradeshow Sponsored by Responsive Health Mentors

2:00 pm - 3:30 pm Concurrent Workshops 8 interRAI CHA: Implementation to Analysis – The Early Adopter’s Perspective9 New Workplace Violence Legislation – Balancing your Obligations as a Care

Provider and an Employer 10 Not in Our Home: Bedbug Prevention, Detection and Control11 Better Environments, Better Dementia Care

2:00 pm - 4:00 pm Member Issues Forum

4:00 pm - 4:45 pm OANHSS Member Community Orientation

6:00 pm - 7:15 pm Banquet Reception

7:15 pm - 11:00 pm A Taste of Italy Banquet Sponsored by Remedy’s Rx (formerly Summit Pharmacy)

10:00 pm + OANHSS Hospitality Suite Sponsored by PointClickCare

Wednesday May 18, 2011 7:30 am - 4:00 pm Registration Open Sponsored by 3M Health Care

7:15 am - 8:40 am Nursing and Food Services Breakfast and Ideas Exchange Sponsored by Maxwell Management Group Ltd.

7:30 am - 8:40 am Annual General Meeting Breakfast

7:30 am - 8:30 am Breakfast Sponsored by HUB International Ontario Limited

9:00 am - 10:30 am Concurrent Workshops 12 Quality Dining: Keeping Education and Teamwork on the Menu13 Encouraging System Leadership: One LHIN’s Example14 Human Resources Law – The Year in Review15 Get the Facts: Implementing OHRS/MIS 16 Using RAI MDS Outcomes Scales for Restorative Care Participation17 Preventing Fraud and Financial Abuse18 Implementing Change Through Interprofessional Approaches

Workshops 12-18 sponsored by MMMC Architects

10:30 am - 10:45 am Break

10:45 am - 12:15 pm Concurrent Workshops 19 Ethical Nutrition Considerations in Long Term Care20 Flying in Formation: Aligning Governance, Management and Quality Improvement

to Support Accountability 21 Successful Succession Planning22 Elder Abuse: Partnerships for Intervention and Prevention23 A New Paradigm for PSW Management 24 Canadian Staff Time and Resource Intensity Verification Project (CAN-STRIVE):

Findings and Future Research25 Using Partnerships to Build an Academic Best Practice Spotlight Organization

12:15 pm - 3:00 pm OANHSS Awards Luncheon Sponsored by Healthcare Insurance Reciprocal of

Canada (HIROC) Keynote: Janine Driver, You Say More Than You Think

Register using the interactive registration form at www.oanhss.org, or mail/fax the form on page 29


Register using the interactive registration form on page 29


Member Issues ForumTUESDAY MAY 17, 2011 – 2:00 PM - 4:00 PM

Join us for a special Member Issues Forum as we gear up for the provincial election in October by hearing from provincial party representatives on their priorities and plans for seniors’ care and services in Ontario.

Guest speakers include Minister Sophia Aggelonitis, Liberal Minister Responsible for Seniors; Tim Hudak, Leader of the Ontario PC Party; France Gélinas, Ontario NDP Health and Long-Term Care Critic and Mike Schreiner, Leader of the Ontario Green Party. The session will provide a timely opportunity for members to hear from and speak with party representatives on seniors’ related issues. As part of this session, we will also be outlining OANHSS’ election strategy and member engagement opportunities.

Pre-Convention EducationLeading Quality EventMONDAY MAY 16, 2011 – 9:00 AM - 4:00 PMSeparate Registration Form – see page 28

Certified Administrator Alumni ReceptionMONDAY MAY 16, 2011 – 5:45 PM - 6:45 PM

If you are a graduate of the OANHSS Administrator Certificate program, plan to attend the alumni reception – an opportunity to network and reacquaint yourself with classmates and program facilitator Milton Orris. Sign up for the reception on the registration form.

Sponsored by

Reception in the TradeshowMONDAY MAY 16, 2011 – 8:30 PM - 10:00 PM

Connect with colleagues and check out what’s new in products and services for long term care in the tradeshow.

Sponsored by

Member Community OrientationTUESDAY MAY 17, 2011 – 4:00 PM - 4:45 PM

Drop in for an orientation to the OANHSS Member Community. Learn how to use this new, online members-only forum to exchange ideas, raise questions, join discussions and share information with colleagues on sector issues and concerns. Refreshments provided.

Attendees will be entered into a draw to win an e-Book!

OANHSS Annual General Meeting Breakfast

WEDNESDAY MAY 18, 2011 – 7:30 AM - 8:40 AMSign up for the breakfast on the registration form.

Special features

Sophia Aggelonitis Tim Hudak

France Gélinas Mike Schreiner





Tuesday May 17, 2011Reception 6:00 pm – 7:15 pm Banquet 7:15 pm – 11:00 pm

SPONSORED BY:

(formerly Summit Pharmacy)

Banquet Event

Early Bird Deadline April 28, 2011

Nursing and Food Services Breakfast and Idea ExchangeWEDNESDAY MAY 18, 2011 – 7:15 AM - 8:40 AM

Karen Slater, Senior Manager of Compliance and Enforcement, Performance Improvement and Compliance Branch, Ministry of Health and Long-Term Care will present on compliance with the Long-Term Care Homes Act, 2007 and its Regulation. This is a great opportunity to share information on the latest developments in nursing and dietary services and to receive an update on compliance transformation from a leading expert. Sign up for the breakfast on the registration form.

Sponsored by Maxwell Managment Group Ltd.

OANHSS Awards Luncheon WEDNESDAY MAY 18, 2011 – 12:15 PM - 3:00 PM

Join us to celebrate this year’s award recipients.

Awards sponsored by

Luncheon sponsored by

OANHSS

Koster Consulting& Associates

Recognizing outstanding leaders, voluntary contributions to OANHSS and innovative programs and services.

OANHSS Leadership AwardPresented to a senior executive who has demonstrated exemplary leadership. Sponsored by

Norma Rudy Award Recognizes significant voluntary contributions to OANHSS.

Innovations and Excellence Awards – Two Categories

Supporting SeniorsRecognizing innovative programs and techniques in the provision of care and/or services for seniors. Sponsored by

Workplace Quality Recognizing practical and creative programs and strategies for fostering workplace excellence. Sponsored by

To submit an entry or for more information please visit our website at www.oanhss.org or contact Pam Seran-Rode at (905) 851-8821 ext.253 or [email protected].

Koster Consulting& Associates

Tickets $95FULL CONVENTION

DELEGATES RECEIVE A COMPLIMENTARY

TICKET. A Taste

of Italy A Taste of Italy



Who Should Attend ConventionExceptional learning opportunities, a wealth of resources, unique perspectives and the latest from sector experts make this year’s convention, Great Places to Live and Work, a must attend for staff in long term care, seniors’ housing and community services including:

• Administrators/executive directors• Nurse managers • Board members • Environmental services managers• Senior managers • Community service managers

• Food services/dietary managers • Program managers• Housing managers • Business managers • Financial managers

TOP 5REASONSTO ATTENDTOP 5REASONSTO ATTEND

1 INSIGHTS Obtain updates on the latest sector issues and developments.

2 PRACTICAl STRATEGIES Take away ideas you can use.

3 NETWORkING OPPORTuNITIES Catch up with friends and colleagues and meet new ones.

4 TRADESHOW Find out about the latest products and services.

5 PROFESSIONAl DEvElOPMENT Stay on top of emerging issues.



The OANHSS Member Community is an online member-only networking forum for full members to connect, learn, share and

collaborate with one another on areas of common interest.

To access the Member Community, login to the OANHSS website and click on the Member Community

logo on the full member homepage. www.oanhss.org

Concurrent sessions Please select one session in each timeframe on the registration form

Tuesday May 17, 201111:00 AM – 12:30 PM

1 The Freshman Year: One Year into the long-Term Care Homes Act

(Governance and Leadership)

Can a family member authorize withdrawals from a resident’s trust account? How do you know you are properly handling a complaint? How do you ensure a potential new administrator has the right credentials during the hiring process? Homes are looking for answers to these and other questions in the year since the Long-Term Care Homes Act (LTCHA) came into effect. This session will look back over the first 10 months of OANHSS members’ experience with the Act, highlighting the new key requirements along with the tools and resources made available by OANHSS to help homes meet them. Panelists will identify and explain some of the more complicated aspects of implementing the Act and offer some solutions and insights gained during the member support project.

John Risk, lawyerSue Lantz, project manager, OANHSS LTCHA Implementation Member Support Project Bill MacDonald, administrator, Sun Parlor Home, Leamington

2 Ontario’s long Term Affordable Housing Strategy

(Management and Operations)

The Ontario Government is in the process of implementing a new long term affordable housing strategy. What will the strategy mean for housing providers, community planners and municipalities? Obtain current information on the Strong Communities through Affordable Housing Act, which includes a new framework for affordable and social housing through the Housing Services Act, as well as amendments to the Planning Act and the Residential Tenancies Act. Consider how the Act and its regulations will influence funding, and learn what new rules, responsibilities and obligations will be introduced. Gain important insight to support local business planning and long term organizational plans from the perspective of the provincial and municipal governments. Hear how the strategy will affect housing delivery locally and the impact it will have on the front line from the housing provider perspective.

Sylvia Patterson, general manager, Housing Services and Long Term Care, Regional Municipality of YorkJanet Hope, assistant deputy minister (Housing Division), Ministry of Municipal Affairs and HousingTim Siemens, executive director, Tabor Manor

Join our growing community of

engaged members.



3 Research into Practice: Benefits of the Dental Hygienist in long Term Care

(Care and Services)

Studies have shown that a decline in oral health can lead to a decline in general health. As a Best Practice Spotlight Organization, Cambridge’s Fairview Mennonite Home chose to implement the Registered Nurses’ Association of Ontario’s oral care guideline, leading to a research study with the College of Dental Hygienists of Ontario about the effectiveness of having an in-house dental hygienist. Hear details of the six-month-project, including the processes and tools used, the positive outcomes for residents that resulted, and the home’s plans for sustaining this increased level of care and embedding it into everyday practice. Other topics will include studies related to seniors and oral health care, systemic consequences of poor oral health, basic oral health interventions, the role of the dental hygienist, and why a long term care home might consider engaging a dental hygienist for residents.

Chris Janssen, RN, assistant director of care, Fairview Mennonite Home, CambridgeFran Richardson, registrar/chief administrative officer, College of Dental Hygienists of Ontario

4 Minimizing Bed Entrapment Risks (Care and Services)

Long term care residents, especially those who are frail, elderly, confused or have uncontrolled body movements, are at higher risk of being trapped or entangled in beds with rails. Such events can result in serious injury or death. As part of the new Long-Term Care Homes Act, home operators have a responsibility to identify at-risk residents, and to address entrapment risks resulting from unsafe beds, rails and/or mattresses. Participants will learn about the “seven zones of bed entrapment” and their associated risks. Evaluation methods such as a standardized bed entrapment audit process will be described, as well as the corrective measures that can be taken to eliminate entrapment risks. Understanding that bed rails can have negative (a restraint effect), and positive impacts (facilitating independence), participants will be encouraged to view the issues and implications from various perspectives, including care and services, management and operations, and governance. One home’s experience with bed rail safety will also be shared.

Margot McWhirter, OT Reg. (Ont.), clinical educator, Shoppers Home Health Care, Long-Term Care Division

5 Truth, lies and Statistics (Management & Operations)

With new accountability measures such as those in the Long-Term Care Homes Act, the expectation is that data should drive decision-making and be used to enhance the quality of care provided to residents and clients in community programs. Statistics, however, can also lead us astray when incorrectly applied. Join this session and gain insights into how statistics can be used and interpreted to support decision-making and quality improvement initiatives. Delegates will learn how to gather statistics, how to analyse data, and strategies for effective presentation of information. Other topics covered will include the challenges associated with benchmarking, establishing appropriate comparison groups, and how statistics can be intentionally and unintentionally misused.

Jeff Harvey, resident manager, Lambton Meadowview Villa, Petrolia

TUESDAY MAY 17, 2011 11:00 AM – 12:30 PM

Attention NursesThe Ministry of Health and Long-Term Care has established a nurse training and education fund for RNs and RPNs. The Nursing Education Initiative has been set up to provide on-going funding to nurses to increase their knowledge and professional skills to enhance the quality of care and services provided in Ontario. Funding towards the cost of this convention may be paid to individuals as well as organizations.

For more information on the Nursing Education Initiative please call the RNAO FAQ line at 1-866-464-4405 or visit www.rnao.org



6 Big vs. Small: Assessing Facility Size Relative to Quality of Resident Care (Governance and Operations)

Regional, economic and cultural drivers have a wide-ranging impact on the scale and size of long term care homes. Sizes can range from as large as 544 residents to 64 or fewer. Regardless of the size, all organizations are interested in a facility design that promotes choice and stimulation, mitigates against boredom and loneliness, while also balancing the need for privacy and community. This session will explore the advantages and disadvantages of “big vs. small.” It will address the effects that home size, and resident home area or unit size, have on the scope and diversity of services provided to residents, as well as on the overall character of the home environment. A smaller building may feel less intimidating for residents, while a larger home may support more robust and diverse common facilities such as a café or chapel. The impact of facility size on construction costs, operational efficiency and economies of scale will also be discussed. A panel of OANHSS members will share their perspectives on the pros and cons of “big vs. small” and the impact that design can have on a facility.

Robert Davies, principal, Montgomery Sisam Architects Inc.Ed Applebaum, principal, Montgomery Sisam Architects Inc.Shirley Cassel, administrator, Bob Rumball Home for the Deaf, TorontoPeter MacLean, CEO, F. J. Davey Home, Sault Ste. Marie

7 Enabling Independence (Care and Services)

Looking for tools to develop or enhance your nursing rehabilitation program? Discover one long term care home’s interdisciplinary approach to better resident outcomes through collaboration, innovation and increased efficiency. Hear real case studies and clinical stories highlighting the journey of putting research and best practice in this area to work. Staff from the home will give a sample framework for developing a long term care rehabilitation program, share education and training modules, as well as discuss the program rollout based on a Plan/Do/Study/Act (PDSA) model.

Johanna Caba-Guzman, RPN, RAI coordinator, Valleyview Residence, TorontoReshawn Devendra, physiotherapist, Valleyview ResidenceDiane Russel, RN, rehabilitation coordinator, Valleyview ResidenceTeresa Guvera, PSW, Valleyview Residence

TUESDAY MAY 17, 2011 11:00 AM – 12:30 PM



Tuesday May 17, 20112:00 PM – 3:30 PM

8 interRAI CHA: Implementation to Analysis – The Early Adopter’s Perspective

(Integration & Collaboration)

Implementation of the interRAI Community Health Assessment (CHA) as the common assessment tool for the community support services sector is well underway. Across the province, health service providers are at various stages of adopting this instrument that identifies client needs, enhances the effectiveness of service plans and provides information to support evidence-based care and continuing program development. This session will feature an overview and status report on the Community Support Services Common Assessment Project (CSS CAP) as well as insights from early adopters on their experiences with implementation and the potential benefits for health service providers and clients. Experience with the recently-developed Decision Algorithm for Supportive Housing (DASH) and the new Assisted Living Services for High Risk Seniors policy will also be presented. See how the data results and pilot projects are influencing current practices and enabling a more appropriate process of admission to the various community support services.

Brenda Loubert, administrator, Cassellholme East Nipissing District Home for the Aged, North BayJaneil Neilson, project manager, interRAI-CHA, Mississauga Halton LHINNarain Motwani, manager, St. Clair West Services for Seniors, TorontoMonica Gabriel, project manager, Community Support Services Common Assessment Project, Community Care Information Management

9 New Workplace violence legislation – Balancing your Obligations as a Care Provider and an Employer

(Management & Operations)

Amendments to the Occupational Health and Safety Act (OHSA) that came into effect in June 2010 include new requirements for all employers designed to enhance protections against workplace violence and address workplace harassment. The challenge for seniors’ care and service organizations is how to meet these new legislative obligations without compromising the strides made in person-centred care. Join this session and gain a better understanding of the implications of the OHSA amendments as both an employer and a care provider. Employer responsibilities will be outlined with a focus on preparing a written violence and harassment policy and conducting a comprehensive violence risk assessment. Implementing a program to control risks, provide information and instruction to employees, and report and investigate incidents will also be covered. Care issues will cover key responsive behaviours that are likely to be experienced by front-line staff, best practices associated with behavioural assessments and making decisions in the moment when managing responsive behaviours. Revisions to the Gentle Persuasive Approaches curriculum and the Public Services Health & Safety Association educational and program infrastructure will also be discussed to assist in compliance with the OHSA amendments.

Henrietta Van Hulle, RN, regional director, Public Services Health & Safety Association Lori Schindel Martin, RN, PhD, associate director – scholarship, research and creativity, Daphne Cockwell School of Nursing, Ryerson University

TUESDAY MAY 17, 2011 2:00 PM – 3:30 PM





10 Not in Our Home: Bedbug Prevention, Detection and Control


Bedbugs are a growing concern for anyone managing residential accommodations. Early identification is critical to responding effectively to an infestation. This session will move from a general look at the scope and scale of the problem to the case of one organization faced with bedbugs and how it worked to eradicate them. Delegates will learn about the financial implications and legal challenges associated with infestations and hear how to effectively address resident, family and staff fears and concerns. A broader look at infection and pest control programs as part of a bedbug strategy will also be discussed.

Tracy Kamino, executive director, Copernicus Lodge, TorontoSusan DesLauriers, executive director, St. Matthew’s Bracondale House, TorontoCathy Loik, lead specialist, Toronto Bed Bug Project, Toronto Public Health

11 Better Environments, Better Dementia Care

(Care and Services)

Aggression and agitation are ongoing concerns for those caring for people with dementia. Staff at The Meadows of Dorchester have seen a drop in these behaviours after making enhancements to residents’ physical space and activities. Hear how the organization has partnered with the Alzheimer Society to enhance environmental features, created activity stations and kits to encourage meaningful interaction between residents, families, volunteers and staff, used monthly indicators to track decreases in aggressive behaviours, and established an “interdisciplinary enhancement team” that monitors and builds on the positive changes.

Colleen Tufts, administrator, The Meadows of Dorchester, Niagara FallsBeth Plato, resident and community programs manager, The Meadows of Dorchester

TUESDAY MAY 17, 2011 2:00 PM – 3:30 PM



Wednesday May 18, 20119:00 AM – 10:30 AM

12 Quality Dining: keeping Education and Teamwork on the Menu

(Care and Services)

A nutritious and appetizing dining experience is a major contributor to quality of life for residents. Creating that experience starts behind the scenes with a well-educated staff – and continues into the dining room with a team approach involving food service and resident care workers. Gain a better understanding of why the ongoing training of the complete dining team is essential to ensuring they have the skills and knowledge to meet residents’ complex and changing dietary needs. Learn about the proper supervision and use of standardized methods of food production, service, cleaning and sanitation. Discussion will cover how homes benefit from the training provided through the Food Service Worker course, as well as the importance of education in food safety and dining room skills for non-kitchen staff, such as personal support workers. Delegates will also hear about the importance of team members understanding their separate roles and responsibilities to deliver quality meals, support and service.

Mary Fitzpatrick, RD, Dietitians of Canada, Ontario Long Term Care Action GroupDale Mayerson, RD, CDE, Dietitians of Canada, Ontario Long Term Care Action Group

13 Encouraging System leadership: One lHIN’s Example


Governing bodies in health care share common obligations to ensure that their organizations are doing their best with limited resources, are carrying out their missions ethically and responsibly, and are mitigating risks while seizing opportunities. Under the Local Health Integration Network (LHIN) structure, they are also being called on to explore new ways of working together and delivering services. Hear how the Central West LHIN has worked with governing bodies to share and learn together, including how the LHIN can best support them as health system governors. Key to this has been the creation of a member-based, collaborative website to enhance local governance capabilities. Delegates in this interactive workshop will get a chance to see the pilot website that was created and contribute to its further development. This will be presented within the broader context of how organizations can be supported to take a “systems view” of health service leadership and what system leadership is all about.

Joe McReynolds, chair, Central West Local Health Integration NetworkMimi Lowi-Young, CEO, Central West Local Health Integration NetworkBrad Quinn, partner, tngLinda Moore, partner, tng

14 Human Resources law – The Year in Review


The landscape changed considerably over the past year in human resources law and governance, with major developments such as Bill 16, the so-called “wage freeze” law, significantly impacting organizational operations. This session focuses on the most prominent changes – and the implications for 2011. Hear about the “top ten” in 2010, bargaining in a Bill 16 world, attendance management and accommodating mental health issues. Participants will learn how to recognize situations before they become problems and discover strategies for dealing with them if they arise.

Leola Pon, lawyer, Hicks Morley LLPDavid Ross, lawyer, Hicks Morley LLP

WEDNESDAY MAY 18, 2011 9:00 AM – 10:30 AM



15 Get the Facts: Implementing OHRS/MIS (Management and Operations)

Every long term care home faces the multiple demands of managing financial pressures while improving service delivery and standardizing operational processes. The Ontario Healthcare Reporting Standards/ Management Information Systems (OHRS/MIS) project is designed to support homes as they deal with this challenge. Join this session for a high-level overview and status update on project deliverables and to hear about the support available from the project team including training on the standards, mapping of the chart of accounts, one-on-one support for trial balance submissions, and software solutions that can simplify the preparation and submission of OHRS-compliant data. This session will also feature discussion among homes that have implemented OHRS/MIS and those that have yet to do so – as well as provide an opportunity to speak to members of the OHRS/MIS project team.

Josie Barbita, project manager, Long Term Care Homes Management Information Systems Project, Community Care Information Management

16 using RAI MDS Outcomes Scales for Restorative Care Participation

(Care and Services)

Rehabilitation and restorative programs meet the needs of residents in a tangible way by improving self-care ability and the positive mental outlook that goes with it. Hear how one home developed an interdisciplinary rehabilitative restorative care program, based on section P3 of RAI MDS 2.0, that is providing solid evidence for care decisions. Using these outcome scales as a tool for choosing participants, all residents are eligible for consideration, selection is based on fair and unbiased data, and inclusion/exclusion is not permanent. This session will discuss the use of outcomes in decision-making, share insights into developing a program of care, and explain how an interdisciplinary approach works in this context.

Merv Taylor, RPN, RAI coordinator, Perley and Rideau Veterans’ Health Centre, Ottawa

17 Preventing Fraud and Financial Abuse (Management and Operations)

Fraud and financial abuse are increasing threats to long term care and service organizations – and to the vulnerable populations they work with. Insurance and legal experts will guide you through how to protect both groups, the special risks organizations and clients separately face, and specific strategies for dealing with those risks. You will learn how to detect and prevent fraud, gain a deeper understanding of how to safeguard your organization against employee fraud, and hear tips on conducting an organizational fraud/financial risk assessment. Moving to the unique risks faced by clients, the session will address identity theft – one of the fastest-growing crimes. Special attention will also be given to protecting clients from abuse or theft in substitute decision-making and powers of attorney situations.

Alex Szabo, senior healthcare risk management specialist, Healthcare Insurance Reciprocal of CanadaMitra Nadjmi, senior healthcare risk management specialist, Healthcare Insurance Reciprocal of CanadaIra Parghi, partner, health law group, Borden Ladner Gervais LLP

WEDNESDAY MAY 18, 2011 9:00 AM – 10:30 AM



18 Implementing Change Through Interprofessional Approaches


Never before has long term care faced such an increase in the pace, scope and complexity of changing expectations and requirements, while also contending with concerns around the recruitment and retention of registered staff and facilitating team practices to meet residents’ needs. The trend towards an interprofessional approach – when different health caregivers work collaboratively to deliver quality care within and across settings – speaks to these multiple demands. Hear how two long term care organizations used collaborative, interprofessional approaches to facilitate change in their homes – one involving implementation of a mentoring team program for newly hired registered staff; the other focused on work roles and accountability measures to encourage regulated and unregulated health care providers to work to the full scope of their practice. While each project’s goals were different, there were similarities in best practices, processes and outcomes. Hear details about the projects, get a better understanding about the role of interprofessional collaboration in long term care, and leave with strategies for establishing and sustaining an interprofessional collaborative process.

Meaghan Sharp, RN, manager, Hogarth Riverview Manor, St. Joseph’s Care Group, Thunder BayPamela Rowe, RN, manager of nursing practice, Hillsdale Estates, Region of DurhamRon Martyn, co-owner, Silver MeridianDarlene Legree, RN, co-owner, Silver Meridian

Wednesday May 18, 201110:45 AM – 12:15 PM

19 Ethical Nutrition Considerations in long Term Care

(Care and Services)

Caring for residents in long term care homes is becoming increasingly complex as seniors live longer and technology continues to advance. As a result, enteral feeding is becoming more common – but it requires planning and careful consideration of ethical issues as to its efficacy and appropriateness in homes. Gain insight into why residents are admitted to long term care with more complex needs and the ethical nutrition dilemmas that arise. You will hear a frank discussion about the appropriateness of enteral feeding in long term care, and be provided with guidelines to consider when dealing with residents who are either admitted with an enteral feed, or when the decision is made that enteral feeding is the most appropriate treatment. Delegates will also review the various aspects of “end of life” nutrition and the importance of communication and a team approach when providing this specialized form of care.

Paula Blagrave, RD, director, Barker Blagrave and Associates Dietetics Professional Corporation

WEDNESDAY MAY 18, 2011 9:00 AM – 10:30 AM | 10:45 AM – 12:15 PM

Visit the Careers section of our website at www.oanhss.org to post a position or to view current positions available. For more information contact Nurjehan Nazir at [email protected] or 905-851-8821 ext. 221.

OANHSS Marketplace is an employment service for members that offers cost-effective targeted advertising through broadcast email distribution and web postings.

Early Bird Deadline

April 29, 2011



20 Flying in Formation: Aligning Governance, Management and Quality Improvement to Support Accountability


Important goals such as accountability, transparency and quality improvement are easier to achieve when governance and management structures are working together. Find out more about board and organizational processes and tools that can be used to support these goals as well as new initiatives from the Ministry of Health and Long-Term Care and the Ontario Health Quality Council. Delegates will hear about board and committee structures that are aligned with accountability requirements under accreditation and the new provincial long term home care regulations. The presentation will offer templates and checklists to ensure board fulfilment of fiduciary and care responsibilities and identify performance indicators monitored by the board and management. Approaches to involving tenants and residents in strategic planning will also be discussed.

Maria Elias, CEO, Belmont House, TorontoJoanne Milligan, chair, board of directors, Belmont HouseKaren Yatabe, professional practice, quality and risk leader, Belmont House

21 Successful Succession Planning (Governance and Leadership)

The survival of any organization depends on having the right leadership, in the right place, to do the right things. Best practice organizations use succession management to secure their future and to retain and motivate leaders at all levels. Lutherwood, a not-for-profit organization providing health and social services in Waterloo, has been recognized as one of Canada’s Best Workplaces by the Great Place to Work Institute of Canada for its exemplary human resources practices. Find out its five keys to successful succession management – including building a talent pool and creating a culture that thinks succession. Learn practical examples of how to develop a succession management strategy that is aligned with your organization’s strategic directions and leadership development initiatives.

Sandra Watt, director human resources, Lutherwood, WaterlooSteve Sherrer, chief operating officer, Lutherwood

22 Elder Abuse: Partnerships for Intervention and Prevention

(Integration and Collaboration)

Elder abuse investigation and intervention plans are often complex and require partnerships among the health, social service and justice communities. Sharing common definitions and a vision for abuse prevention is the key to working better together. This experienced speaker team will use case studies to demonstrate effective investigation strategies, intervention protocols, communication toolkits and how effective partnerships lead to improved outcomes for victims of abuse. This session will also look at strategies to address elder abuse that take into account the new regulations under the Long-Term Care Homes Act.

Tammy Rankin, elder abuse advisor, Durham RegionSgt. John Keating, senior support coordinator, Durham Regional Police Service

WEDNESDAY MAY 18, 2011 10:45 AM – 12:15 PM



23 A New Paradigm for PSW Management (Management and Operations)

The more efficient use of scarce long term care leader resources can result in significantly-improved care outcomes, as well as workplace satisfaction. With this in mind, Hellenic Home for the Aged created a new position in 2008 – dedicated, full-time personal support work managers. Three years later these five managers hold specific responsibilities for supervising and managing support work systems and personal support workers (PSWs). Those holding the positions are neither frontline PSWs nor registered nursing staff. Find out the results of this shift, including the structural change it created in the nursing and other departments, as well as its positive impact on staff and the personal support care provided to residents. Hear how nursing staff are free to focus exclusively on clinical work while PSWs have managers focused solely on their role. Combined with the influence of RAI-MDS, the new positions are triggering even more innovative change in support work at this home. Participants will leave with ideas on a new model for managing personal support work, ways to improve personal support work, and an understanding of how such strategies can lead to more effective nursing and PSW care.

Aldo Di Giovanni, administrator, Hellenic Home for the Aged Inc., Toronto

24 Canadian Staff Time and Resource Intensity verification Project (CAN-STRIvE): Findings and Future Research


The best known of the interRAI case-mix systems is the Resource Utilization Groups (RUG-III), used in long term care settings. This system uses a case-mix algorithm developed to provide a resident-specific way of allocating health care resources based on the variable costs of caring for individuals with different needs. Hear the results from CAN-STRIVE – a province-wide validation study of the RUG-III system carried out in more than 50 long term care homes, and the largest such research project outside of the United States. The presentation will include an overview of the major findings from the research and the implications for long term care. Discussion will also focus on future research directions.

John P. Hirdes, PhD, professor, Department of Health Studies and Gerontology, University of Waterloo and scientific director, Homewood Research Institute

25 using Partnerships to Build an Academic Best Practice Spotlight Organization

(Integration and Collaboration)

There’s often a gap between what we know and what we do. Peterborough’s Trent/Fleming School of Nursing is trying to bridge that gap, partnering with two local long term care homes as the Registered Nurses’ Association of Ontario’s first Academic Best Practice Spotlight Organization candidate. Under the three-year candidacy, the partners are forging productive relationships as they implement and evaluate RNAO best practice guidelines. Participants will see how this partnership has led to valuable mutual learning, given nursing students’ meaningful clinical placements, created an increased focus on evidence-based practice and provided enhanced care for residents. Discussion will also include next steps in project management, outcome evaluation, and sustainability.

Janet Rush, RN, PhD., associate professor, Trent/Fleming School of Nursing, Peterborough

WEDNESDAY MAY 18, 2011 10:45 AM – 12:15 PM



Your business advantageProgram PartnersUsing the collective buying power of Association members, we have negotiated preferred service arrangements and discount pricing on the products and services that you use most with the following OANHSS endorsed partners:

Bulk BuY – BEDS & MATRESSES Futuremed Health Care Products l.P. Special discount pricing available through Futuremed Health Care Products on the complete line of manual and electric beds by Invacare Canada as well as discounts on Therapeutic surfaces.

Bulk BuY – TuBS, lIFTS, DISINFECTORS AND MEDICAl BEDS ArjoHuntleigh Take advantage of a members-only discount arrangement with ArjoHuntleigh that offers tremendous savings on their full line of tubs, tub lifts, resident lifts, disinfectors and beds.

EMPlOYEE ASSISTANCE PROGRAMShepell.fgi The OANHSS/Shepell.fgi EAP consortium offers an effective, cost-saving program to respond to the needs of your employees and to expand your healthy workplace initiatives. With a fixed price and solution-centered model, Shepell.fgi offers a wide range of work-life services that help employees address personal and work-related issues.

EMPlOYEE BENEFITS Morneau Shepell (formerly Morneau Sobeco)

Comprehensive and flexible group insurance benefits at competitive premium rates. Affordable customized programs also available. Morneau Shepell provides a dedicated website for easy access to administrative and management forms and procedures and employee access to plan information and coverage levels. A full range of consulting services also available.

GROuP PuRCHASE PROGRAM Complete Purchasing Services Inc. A supply chain management solutions provider, CPS provides a comprehensive procurement program for products and services in: foodservices, facilities and operations, nursing and clinical. Access web-based applications for procurement, inventory management and menu management, education programs and locally based client services team.

GAS AND ElECTRICITY PROGRAM ECNG Energy l.P. Manage your gas and electricity costs with ECNG Energy L.P., Canada’s oldest and largest energy procurement firm. ECNG provides competitive pricing, budget stability and expertise to help you budget and manage your energy requirements.

WSIB TRAINING AND CERTIFICATIONCompAdvantageComp Advantage has been delivering WSIB-approved Basic Certification and Workplace Specific Hazard Training for long term care homes, community care organizations and group homes since 1997. Over 12,000 Ontario workers have successfully completed their certification training programs.

PROPERTY & CASuAlTY INSuRANCE HuB International Ontario limited Insurance program custom designed for OANHSS members, providing comprehensive protection for long term care, seniors’ housing and community services. Preferred premiums, quality service and a broad range of commercial and personal insurance products are available to members.

Developed by Members for MembersFor more information on group programs, contact Pam Seran-Rodé at (905) 851-8821 ext. 253 or [email protected]

Booth 205

Booth 208, 210, 212

Booth 305

Booth 204

Booth 409, 411, 413 and 415

Booth 304



Tradeshow exhibitors

Complement your educational experience with a visit to the tradeshow, open on Monday May 16 after the opening keynote session and on Tuesday May 17. It’s one of the most exciting and popular events of the convention. Meet and talk with representatives from an array of companies supplying products, equipment and services to the long term care and seniors’ housing sectors. Be sure to visit each booth – you could win fabulous prizes donated by the exhibitors. We thank these exhibitors and sponsors whose financial contributions have greatly enhanced the overall convention.

3M Health Care 424AATEL Communications Inc. 214Accreditation Canada 119Active Health Management 514ActIVMagic Inc. 113ArjoHuntleigh Canada Inc. 409, 411, 413, 415Attends Healthcare Products F05Borden Ladner Gervais LLP 509C/S Construction Specialties Company 422Canadian Institute for Health Information 524Cardinal Health Canada 512CARF Canada 403Chubb Edwards 227Classic Care Pharmacy 218, 220Complete Purchasing Services Inc. 205Community Care Information Management (CCIM) - F03 LTCH OHRS/MISConvaTec 519Cornerstone Medical Inc. 520, 522Desjardins Healthcare Group 405Direct Dentistry Services - Dr. P.A. Brymer & Associates 110Drive LTC LLC 125ECNG Energy L.P. 204Ecclesiastical Insurance Office PLC F04First Quality Products, Inc. 518Futuremed Health Care Products LP 208, 210, 212George Courey Inc. 503GeriatRx Pharmacy 322, 324

GoldCare 102Healthcare Insurance Reciprocal of Canada (HIROC) 101HealthForceOntario Marketing & Recruitment Agency 526Hill-Rom Canada 114Holsag Canada 515HUB International Ontario Limited 305Infrastructure Ontario 302Jean M. Yelle & Associates Ltd. 525Jeffers’ Pharmacy Limited 104LifeMark kEldercare 502, 504M.C. Healthcare Products Inc. 400Maxwell Management Group Ltd. 203MED E-care Healthcare Solutions Inc. 106, 108Med Pro Direct 511Medical Mart Supplies Ltd. 323, 325, 527Medical Pharmacies Group Limited 301, 303MEDIchair 510Medico Pharmacy 116, 118MediSystem Pharmacy 419, 421, 423MIP Inc. 120, 122Morneau Shepell Ltd. 304Mosaic Design Studio F01Motion Specialties Inc. 521Nestlé Healthcare Nutrition 124, 126NeuroGym Technologies 112Nothers Signs & Recognition 224OANHSS Front BoothsOntario Laundry 507

Pesce & Associates - Human Resources Consultants 501Physiomed Peaks 115POI Business Interiors 225PointClickCare 201ProResp Inc. 111Public Services Health & Safety Association (PSHSA) F02Pulse Rx LTC Pharmacy 300QHR Software Inc. 109Quality Life Services Inc. 500Remedy’s Rx (formerly Summit Pharmacy) 200, 201Responsive Health Mentors 127RNAO (Registered Nurses’ Association of Ontario) 123Sage Age Strategies 527SCA Personal Care 121Senior Care Canada 517Shoppers Home Health Care 425, 427Silver Group Purchasing 226Smartmeds Pharmacy 100StaffScheduleCare.com 401Stevens Omni Inc. 223Sunrise Juices Ltd. 513Superior Facility Services 508The Stevens Co. Ltd 103, 105Therapeutic Surface Solutions Inc. 222TIA Rehabilitation Group 402William Wallace Garden Furniture 326Windmill Software Inc. 426Wireless RNA Technology Inc. 404

ORGANIZATION NAME BOOTH # ORGANIZATION NAME BOOTH # ORGANIZATION NAME BOOTH #



Sponsors

Lunch in TradeshowSponsored by

Responsive Health Mentors

OANHSS gratefully acknowledges the many commercial members whose sponsorship has helped to make convention 2011 such an exceptional event. Please remember our supporters when making future purchasing decisions!

Exhibitors and sponsors listed were confirmed at the time of printing. Check the OANHSS website for updates at www.oanhss.org

Gold Sponsor

3M Health Care Registration Desk SponsorClassic Care Pharmacy Administrator Alumni Reception Complete Purchasing Services Inc. Opening Keynote Healthcare Insurance Reciprocal of Canada (HIROC) Awards LuncheonHUB International Ontario Limited Full Breakfast, May 18HUB International Ontario Limited Refreshment Break, May 17Maxwell Management Group Ltd. Nursing & Dietary Breakfast Medical Pharmacies Group Inc. Opening ReceptionMediSystem Pharmacy Gold Level SponsorMediSystem Pharmacy Keynote Speaker, May 17MediSystem Pharmacy Continental Breakfast, May 17MediSystem Pharmacy Workshop SessionMMMC Architects Workshop SponsorPointClickCare Hospitality SuiteRemedy’s Rx (formerly Summit Pharmacy). Banquet SponsorResponsive Health Mentors Buffet Luncheon in TradeshowSmartmeds Pharmacy Advertisement SponsorSnyder & Associates Inc. Workshop SponsorSpecialty Care Inc. Advertisement Sponsor




Hotel Accommodations OANHSS has reserved a block of rooms for delegates at a rate of $239 + taxes

for single/double. Please call 416-869-1600 (hotel directly) or toll free number 1-888-627-8559 and quote the group code GOANH.

Important Information

When booking your reservation at the Westin Harbour Castle Hotel, you must mention that you are a delegate attending the OANHSS convention to receive the convention room rate.

Rooms are being held for OANHSS delegates until Sunday April 24, 2011, after which time you cannot be guaranteed a room or be guaranteed the room rate. (Please note rooms were sold out at previous conventions so book early!) Check-in time is 3:00 pm and check-out time is 12:00 noon. Any reservation which fails to materialize and has not been cancelled a minimum of 24 hours prior to arrival will be charged one night’s room and tax to the credit card if provided or any deposits will be forfeited.

Special Needs

Please indicate special dietary needs on your registration form and the convention planner will contact you. If you have accessibility needs or require any other special arrangements, please contact the hotel directly.

Hotel information



May 16-18, 2011Full Convention Package

Includes all events(Leading Quality Event requires a separate registration)

• Opening Keynote• Opening Evening Reception in Tradeshow• Continental Breakfast (Tues. May 17)• Keynote Sessions and Guest Speakers• Concurrent Sessions• Tradeshow Luncheon (Tues. May 17)• Annual General Meeting • Member Issues Forum• Awards Luncheon• Nursing and Dietary Breakfast• Full Breakfast (Wed. May 18)• Certified Administrators Alumni Reception• Member Community Orientation• Refreshment Break• Admittance to the Tradeshow• A Taste of Italy banquet• OANHSS Hospitality Suite• Complimentary Delegate Bag• OANHSS Speaker Resources CD• OANHSS Exhibitor CD

Note: Extra tickets for the A Taste of Italy banquet on Tuesday May 17, can be purchased for $95 each. Simply check the box on your registration form, indicate how many extra tickets you wish and include the additional cost with your payment.

Tuesday May 17, 2011

Daily program includes

• Continental Breakfast• Keynote Session and Guest Speakers (May 17th only)• Concurrent Sessions• Tradeshow Luncheon• Member Issues Forum• Refreshment Break• Member Community Orientation• Admittance to the Tradeshow• OANHSS Hospitality Suite• Complimentary Delegate Bag• OANHSS Speaker Resources CD• OANHSS Exhibitor CD

Note: Tickets for the A Taste of Italy banquet on Tuesday May 17, can be purchased for $95 each. Simply check the box on your registration form, indicate how many tickets you wish and include the additional cost with your payment.

Wednesday May 18, 2011

Daily program includes

• Full Breakfast• Keynote Session (May 18th only)• Awards Luncheon• Concurrent Sessions• Nursing and Food Services Breakfast and Idea

Exchange• Refreshment Break• Complimentary Delegate Bag• OANHSS Speaker Resources CD• OANHSS Exhibitor CD

Registration categories Early Bird Deadline

April 29, 2011



How to Register

Register using the interactive registration form at www.oanhss.org and submit electronically.

OR

Complete all sections of the registration form (see page 29) and mail it with cheque or VISA number, or fax registration with VISA information to 905-851-0744. (Note – we are unable to accept telephone registrations)• Please complete all sections of the registration form, including concurrent session choices. • You will be mailed a confirmation letter/receipt and directions to the hotel.• All registrations must be received by Friday May 6, 2011. • Delegate substitution is permitted, but sharing a registration is not permitted.

Payment• Cheques are to be made payable to OANHSS.

• Mail cheque and registration form to OANHSS, 7050 Weston Road, Suite 700, Woodbridge, ON L4L 8G7.

Leading Quality EventRegister online at www.oanhss.org

ORComplete all sections of the separate registration form (see page 28) and fax to 905-884-4986

Registration information

Cancellations: Cancellations must be received in writing prior to Friday April 28, 2011. A $50 administration fee will apply regardless of the status of payment. Registrants who fail to attend the program or cancel after the deadline date shall be liable for the full fee. There is no charge for delegate substitutions.

Privacy Statement: Registration information is collected to process registrations and payments for education events, correspond with registered delegates, notify participants about other OANHSS programs and services and to publish delegate lists for event participants. If you do not wish to have your registration information used for these purposes please contact Nina Zivkovic at [email protected]. To access our privacy policy go to www.oanhss.org.

Consent to use of photographic images: Registration and attendance in OANHSS educational events constitute an agreement by the registrant to OANHSS’ use and distribution of the registrant’s image in photographs.


How to Register

1. Complete all sections of the registration form.

2. Submit the registration form by email and include VISA number or request an invoice.

3. Mail registration with cheque or VISA number, or fax registration with VISA information to 905-851-0744. (Note - we are unable to accept telephone registrations)

• Please complete all sections of the registration form, including concurrent session choices. • You will be mailed a confirmation letter/receipt and directions to the hotel.• All registrations must be received by Friday May 6, 2011. • Delegate substitution is permitted, but sharing a registration is not permitted.

Payment• Cheques are to be made payable to OANHSS.

• Mail cheque and registration form to OANHSS, 7050 Weston Road, Suite 700, Woodbridge, ON L4L 8G7.

Leading Quality EventRegister online at www.oanhss.org

ORComplete all sections of the separate registration form (see page 28) and fax to 905-884-4986


Leading Quality:An OANHSS and Residents First Learning Event

Monday May 16, 20119:00 am - 4:00 pm (lunch included) Westin Harbour Castle Hotel, Toronto

Registration form

In which LHIN is your home located?o Erie-St. Clair LHIN o South West LHIN o Waterloo-Wellington LHIN o Hamilton Niagara Haldimand Brant LHIN o Central West LHIN o Mississauga Halton LHIN o Toronto Central LHINo Central LHINo Central East LHIN o South East LHINo Champlain LHINo North Simcoe Muskoka LHIN o North East LHINo North West LHIN

Please check one category that describes your home:o LTC Home Not-For-Profit (non municipal)o LTC Home For-Profito Municipal Home o Others (please specify): ____________Note: priority will be given to leaders from long term care homes.

Has a representative from your home attended:o Leading Quality Kick-off event Sept 27,

2010o LHIN Hosted Leading Quality Evento None the above Note: priority will be given to participants who have attended both or any of the above events.

Participant Name #1: ___________________________________________

Title: __________________________________________________________

Discipline (please check one)

o Administrator o Board Member o Quality Leader

o Corporate Office Leader o Financial Officer o Nursing Leader

o Municipal Leader o Other (please specify): ___________________

Phone _____________________________ Fax _________________________

Email __________________________________________________________

Please check if you require vegetarian option o

Participant Name #2: __________________________________________

Title: __________________________________________________________

Discipline (please check one)

o Administrator o Board Member o Quality Leader

o Corporate Office Leader o Financial Officer o Nursing Leader

o Municipal Leader o Other (please specify): ___________________

Phone _____________________________ Fax _________________________

Email __________________________________________________________

Please check if you require vegetarian option o

Home Name: __________________________________________________

Address ________________________________________________________

________________________________________ Postal Code_____________

Phone _____________________________ Fax _________________________

No charge toattend this event. Pre-registration

is required.

How To RegisterRegister online at www.oanhss.org (Register for Leading Quality Pre-Convention Event.) ORComplete the registration form and fax to the Registration Manager Bettyanne Sherrer at 905-884-4986. Phone 905-884-5710.

Note: • This event is intended for long term care home

leaders who have previously participated in a Residents First Leading Quality session.

• Complete one registration form per home. Each home may register up to two participants.

• This is a separate registration form from the OANHSS Convention Registration form.

• There is no fee to attend but you must pre-register by Friday May 6, 2011.

• A confirmation will be e-mailed to each participant with a Topic-Specific Quality Improvement Plan template and review sheet.

• Participants are required to make their own travel arrangements. Participants who are required to travel could seek reimbursement via the Local Health Integration Network (LHIN) as per their travel subsidy agreement with Residents First.



5 Easy Steps to Register

Step 2 Registration Fees Please select your choice(s) BEforE or on AftEr April 29, 2011 April 29, 2011

Full Convention Package $579 member $609 member (includes 1 banquet ticket) $640 non member $670 non member

Tuesday Daily Program $309 member $319 member (does not include banquet ticket) $330 non member $340 non member

Wednesday Daily Program $299 member $309 member $319 non member $329 non member

Extra Banquet Ticket $95 member $95 member (Tues) $105 non member $105 non member

Exhibit Hall Pass Only $125 member $125 member (Tues) $150 non member $150 non member

Step 3 Please help us to identify our catering needsPlease indicate any dietary, special accommodation needs

Full Convention Package participantsAre you attending the Certified Administrator Alumni Reception (Monday) Yes NoAre you attending the Opening Evening Reception (Monday) Yes NoAre you attending the Taste of Italy Banquet (Tuesday) Yes NoAre you attending the Member Community Orientation (Tuesday) Yes No

Please choose which breakfast you are attending on Wednesday Nursing and Food Services Breakfast Meeting or Annual General Meeting Breakfast (voting members only) or Full Breakfast or I will not be attending any breakfast on Wednesday

Step 4 Please Select Your Choice of Concurrent SessionsTuesday May 17, 2011 (select one option in each time slot)Concurrent Sessions (11:00am – 12:30pm) 1 2 3 4 5 6 7 Concurrent Sessions (2:00pm – 3:30pm) 8 9 10 11 or Member Issues Forum 2:00pm – 4:00pm

Wednesday May 18, 2011 (select one option in each time slot)Concurrent Sessions (9:00am – 10:30am) 12 13 14 15 16 17 18Concurrent Sessions (10:45am – 12:15pm) 19 20 21 22 23 24 25 Step 5 Payment OptionsMethod of Payment Invoice me VISA Please note that VISA is the only credit card option

available. Complete information below or contact Nurjehan Nazir with credit card information at 905-851-8821 ext.221.

VISA Card # Expiry Date

Cardholder’s Name

I have read and accept the Cancellation Policy and the Privacy Statement on page 27.

Early Bird Deadline

April 29, 2011

Step 1Delegate Name

Title

Organization

Mailing address

City Prov Postal Code

Phone Ext. Email

Please indicate if you are a OANHSS Member Non MemberFor membership information contact Pam Seran-Rode, OANHSS 905-851-8821 ext.253

Registration form


Print and FaxSubmit by EmailReset Step 2 Selections

Reset Step 4 Selections




Tuesday May 17, 2011Reception 6:00 pm – 7:15 pm

Banquet 7:15 pm – 11:00 pm

A Taste of Italy A Taste of Italy

Relax, laugh and network with friends and colleagues as you soak up the sights, sounds and flavours of “la dolce vita.” Start the evening in style with a special pre-dinner “reception in the vineyards.” Then it’s on to sample classic Italian fare in the main dining room accompanied by the sweet serenade of music and song. Not ready to go after all that Italian inspiration? Kick up your heels on the dance floor for a perfect ending to a delightfully-entertaining night.

SPONSORED BY: (formerly Summit Pharmacy)

Tickets $95FULL CONVENTION

DELEGATES RECEIVE A COMPLIMENTARY

TICKET.

Banquet Event


Documents

to live and work - AdvantAge Ontario€¦ · Our sold-out trade show will highlight the tools, technologies, products and equipment that are transforming today’s ideas into tomorrow’s