“To link accessible responsive transportation with community needs”

I&R In The World of Community-Based Transportation

Cora Potter, Service SpecialistMike Mullins, Mobility Manager

Who is Ride Connection…

To link accessible responsive transportation with community needs.

Who is Ride Connection…

To create independence and community connections through the gift of mobility.

History• Started as a TriMet special program - 1986• Incorporated as Volunteer Transportation Inc.

(VTI) – 1988• Changed name to Ride Connection – 1999

Who is Ride Connection…

Customers• Older adults • People with disabilities• Rural general public• Rural low income job

seekers/wage earners

Who Ride Connection Serves…

• Centralized Information & Referral• Community Transportation Services• Service Partner Support• Creation and Implementation of Innovative

Transportation Solutions• Direct Service

How Ride Connection Serves…

Coordination and support of community transportation services. These services include:

• Door-to-door service• Community shuttles• General Public• Job Access• Shared vehicle program• Retired vehicle program• Innovative transportation solutions• Client based services

Community Transportation Services

• Resource development and coordinated funding application process

• Contract compliance, administration, technical assistance and reporting

• Service Coordination• Training and Staff Development• Centralized call center services and scheduling

support

Service Partner Support

• New service based on customer needs Travel Coaching Assessment tool Rideboards Expansion of shared vehicle program Expand neighborhood shuttles Rider Clubs Fare assistance program Ride Together (Mileage Reimbursement Program)

Creation and Implementation of Innovative Transportation Solutions

• Regional transportation efficiencies Regional Transportation Coordinating Council Legislative work Travel Coaching RideWise Travel Training• Coordination with LIFT and OMAP programs

Creation and Implementation of Innovative Transportation Solutions

• Travel Coaching• Worklink • RideWise Travel Training• East County U-Ride• Clark County U-Ride

Direct Service

Coordinated comprehensive approach to enhance

independent mobility• Primary regional information and referral hub• Travel Coaching – assessing the needs, abilities

and goals of each new customer• Able to coordinate transportation services with

multiple programs and providers, including public transit

• Provides a reliable and consistent customer service experience

Specialized Information and Referral

Specialized Information and Referral

Specialized Information and Referral

Travel Coaching Assessments

Travel Coaching Concept

Specialized I&R•Modeled after an existing options counseling model at Great Lynn Senior Services (GLSS)•New customers calling the 503.226.0700 line are place into a queue for a travel coaching session•Customers are called within 24-48 hours of the original inquiry. Most often, we’re calling them back the same day.•Travel Coaches are able to frame the assessment conversation and educate customers about the whole range of transportation options•Travel Coaches assess individual ability level, mobility goals, available resources, proximity to transit, as well any other barriers that might be present.

Travel Coaching Concept

• The assessment process concludes with recommendations, but the final decision rests with the customer.

• All information is recorded and tracked in the WiseGuide, our new web-based information management system.

Travel Coaching Concept

Travel Coaching Concept

• How we began• Funding • Program Development• A Guide to Travel Training

• Shift in paradigm

RideWise

• Consumer education & fixed route familiarization• Group travel training • Rider clubs • Ride ambassador program• One-on-one travel training• Ongoing support & training for agency professionals

A Guide to Travel Training Group presentations or assistance w/group trips In-service for teachers & staff Pass program

RideWise

• Initial interview (Specialized I&R) - to determine ability level• Barrier analysis- to determine if the route is accessible for the

individual• Instructional plan and goal setting - to establish goals of

independence and plan for implementation• Field training – a process of, modeling skills, prompting, monitoring

and fading, observing and shadowing.• Final evaluation – to evaluate 100% proficiency in each skill identified

in the initial intake• Post training follow-up – to ensure that independent travel is

occurring• Re-training (if applicable) – to assist in new routes or problem solve

solutions to barriers in existing routes

One-on-one Travel Training

• Travel Training Intake • Travel Training Consent Form / Release of Information

Authorization• Environmental Barrier Analysis • Individualized Travel Training Plan• Evaluation of Travel Skills• Travel Training Final Evaluation• Follow up Evaluation - 3 and 6 months• Database

Documentation

Wrap-up

Q&A