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TM
Glenn T. Semple, CSP, REM, CHMM
EHS Associate
Online Ergonomics Assessmentsfor the Office
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Today’s topics
• Baxter Round Lake organization• The process we followed• Web-based office ergonomics assessment• Findings• Key learnings
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Baxter – Round Lake, IL
• R&D and Manufacturing (Medications Delivery Fluids)– 7 buildings - 1.5 million sq. ft.– 2500 employees, 75% with computers
• Goal was to reduce lost time and promote awareness
• 1998 web deployment
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Where do I begin?
• Sell initial investment to management• Identify a leader to head ergo efforts• Understand how current process works
– Where there are breakdowns– How it can be improved
• Develop a detailed written program • Solicit for and train an ergonomics action team• Communicate program to all affected groups
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Identify the process prior to training
• Who receives ergonomic related complaints?• Who performs the physical assessments?
– How are they documented?
• How are recommendations followed through?– Assessments, P.O.s and Work Requests
• Who purchases ergonomic related items?– Stock items vs. supply items
• Who installs the equipment?
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Write the program and train employees
• Define responsibilities– Directors/ managers/ supervisors/employees– EHS, ergo action team, nurses, HCP– Facilities management / info. tech.
• Select an action team– Encourage all groups involvement– Facilitators vs. coordinators– Conduct training
• Outline a specific procedure
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Have employees complete the ergoTool™ survey
• A comprehensive self-assessment addressing key computer workstation areas:– Furniture and equipment– Workstation features and layout– Lighting and work environment
• Accessed through a web browser• Includes discomfort and computer use
information
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ergoTool™ survey
Employees answer a series of Yes/No questions
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ergoTool™ survey
Employees can also complete a discomfort survey
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ergoTool™ survey
Employees receive a summary of their responses
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Facilitator’s toolbox
• Limited access area for configuration, password management, and report
• Key functions include:– Prioritize workstations based on level of concern– Identify common concerns– Link solutions to problems– Document follow-up plans and improvements
• Facilitates a management-driven ergonomics improvement process
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Total Priority Index (TPI)
• Workstation score for ergonomic risk exposure based on:– ergoTool survey score– Discomfort survey – Hours of computer and phone use
• Calculates 3 levels of concern• Identifies individuals experiencing discomfort
who spend many hours at a poorly outfitted computer workstation
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Total Priority Index (TPI)
Easily identify highest priorities
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ergoTool™ survey
• Overall workstation score– Tells you the overall level of concern
• Scores for each of the seven sections– Identifies specific concerns– Linked to solutions
• The survey can be repeated periodically, tracking the results of improvements
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ergoTool™ survey
Calculates a workstation score as well as section scores
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ergoTool™ survey
Linked to typical solutions
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ergoTool™ survey
Linked to action plans to document and track improvements
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Identify heavy computer users
Segment users by computer use exposure
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Heavy computer users
Combine computer use exposure with other task indicators
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Total Priority Index
• ergoTool score• Computer use
exposure• Discomfort survey
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Average scores by division
Average ergoTool scores vary from 7.7 to 13.7
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Avg. scores by survey section
Average section scores vary from 1 to 2.6
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Avg. scores by survey section and department
Several “outages” identified
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Discomfort survey
54% report discomfort• 29% have neck/upper back discomfort• 28% report headaches & eyestrain
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Discomfort by department
Several “outages” identified
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Key Learnings
• Identify personnel to respond to concerns– Use a team approach
• Have a written program outlining specific response and timeframes
• Standardize on stock items– Chairs – Keyboard supports
• Educate employees on control features and basic ergonomic principles