Tivoli Now - IBM · Using the NEW Tivoli Storage Process Manager to improve service and governance Greg Van Hise Storage Management Architecture [email protected]

Tivoli Now

© 2006 IBM Corporation1

Using the NEW Tivoli Storage Process Manager to improve service and

governance

Greg Van HiseStorage Management Architecture

[email protected]

Tivoli Now


Abstract

As compliance and regulatory issues drive the rapid growth of storage, the cost of managing the storage infrastructure becomes a major challenge. According to recent IDC reports, data and storage management processes have the highest labour spend. This presentation explains how IBM Tivoli’s ITSM helps to manage complexity fuelled by the rapid growth. It articulates how the Storage Process Manager will tie into the ITSM platform so that businesses can effectively and efficiently manage IT processes across the organisation. It also highlights the capabilities of the IBM Tivoli Storage Process Manager through a demo and explains the various parts of the workflow. It also presents the roadmap for the Storage Process Manager.

Tivoli Now


IT ChallengesIT Systems Management Labor Spend for Data, Storage and Business Continuity is high

− Complex processes− Complex technologies

Customers view Storage as part of a larger set of IT Processes − Information Integrity – storage and security, ensuring key data is securely

maintained− Compliance Management – Identifying breaches in data integrity and

reporting on recovery efforts− Capacity Planning and Execution – determining the need for more storage

capacity and efficiently executing on that task

Convergence of traditional storage technologies (backup and recovery):

− Replication technologies will be used to improve recovery times.− Emergence of Continuous Data Protection Segment (CDP)− Customers need to have a consolidated view of backup and recovery

technologies and processes

Tivoli Now


Storage Process ManagerEnhance effectiveness and efficiency of storage personnel

Data and Storage Labor costs are highest among all IT Processes. Storage process manager enables customers to reduce these costs by

- Automating key storagemanagement processes that are aligned with ITIL and based on best practices

- Providing the right information to the right people at the right time while executing storage processes

- Leveraging your existing Operational management tools

- Integrating storage processes to the tools and the information to take the appropriate actions efficiently and effectively.

Source: IDC,2005

Tivoli Now


Configuration Management

Storage Service Management Top ChallengesManaging Data and Storage Growth

Supplying additional storage space to growing or new applicationsOptimizing data placement in a tiered storage environment

Configuring and Managing Change in the Storage Environment

Upgrades/patchesStorage device management best practices – avoiding human errors

Managing storage incidentsBackup Failure alertsStorage Infrastructure alertsFile Restores

Managing Data ComplianceStorage security access reportsStorage life cycle management through polices mandated by regulation

Process integration and process improvement

CCMDBChange logged in

RFC for space

Change Management

Incident Management

Incident reported

Release Management

Upgrades/patches deployedDeployment of SVC

Best Practices

Security Access Reports

Compliance Reports

Tivoli Now


Integrate and Automate processes(across domains)

Standardize and share information

Automate tasks(within a domain)

IBM IT Service Management – Making ITIL Actionable

Effectively and Efficiently Deliver IT Service – Aligned with business priorities

Quantifiable Process Performance – End-to-end process measurements and quantification

Extract Greater Value from Existing Investments –Meaningful integration across technology, information and people

Increase IT Organizational Productivity – Alignment of IT through data and workflow

An innovative vision for the optimal intersection of People, Process, Information and Technology

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

Best Practices

Tivoli Now


IBM Tivoli Storage Process Manager Release 1.1




Best Practices

IBM IT Service Management


Available TODAY!

Service Delivery

& SupportService

DeploymentInformation

ManagementBusinessResilience

IT CRM & Business

Management

Automates IT management processes for rapid responsiveness and greater flexibilityBased on experience applying ITIL, eTOM, CoBIT and CMMI in customer environmentsExtends autonomic computing technology experience to people, processes and information

Availability Process Manager

Release Process Manager

Storage Process Manager

Capacity Process Manager

Financial Assessment

Process Manager

Future Directions

ComplianceProcess Manager

Service LevelManagement

Process Manager

AssetManagement

Process Manager

Change andConfiguration

Process Manager

Service Continuity

Process Manager

General Availability: July 28th, 2006

Tivoli Now


IBM Tivoli Storage Process Manager V 1.1Functionality

Storage Object and Management Policy creation- Fully defined model of storage attributes and relationships in the CCMDB- Stores information on configuration items in your storage environment and its relationships.

Automatic Storage Device Discovery- Configuration Items can be populated by TotalStorage Productivity Center, Tivoli Storage Manager and Tivoli Provisioning Manager Discovery Library Adapters.

Data Cleanup Process Workflows- Exploits CMDB/Foundation and Change Management- Exploits TotalStorage Productivity Center for Data and Tivoli Storage Manager- Includes best practices and task / role assignments

Storage Provisioning Workflows- Allocate storage resources based on customer management policies using capabilities of TotalStorage Productivity Center and Tivoli Provisioning Manager.

- Includes best practices and task / role assignments

Backup Incident Prioritization- Categorize and evaluate backup errors & alerts based on customer management policies- Provides Integration with Help Desk and Availability Management.

Audit Report Capabilities- Reporting around who can and does access storage systems- Storage CI reporting- Changes to the storage configuration and associating them with the respective RFCs

Tivoli Now


Define, record and report on who can and does access storage systems

Automate the tracking and reporting of changes to the storage configuration.

Ensure that any attempts to access storage infrastructure are verified and authorized before permitting access

Ensure data integrity and recovery of data in support of compliance

Manage Access Integrity

Manage Change Integrity

Manage Approval Integrity

Manage Data Integrity

Storage Process ManagerEnable compliance of storage management to polices, regulation and standards

Tivoli Now


Data Subsystem

Integrated User Interfaces

IT Infrastructure, Transactions,Users, and Business Processes

Discovery LibraryData Synchronization

& Federation---.--.-----.-==.=-.-

---.--.-----.-==.=-.----.--.-----.-==.=-.-

---.--.-----.-==.=-.-

---.--.-----.-==.=-.-

Common TasksProcess monitorReportsCustomizationConfigure policy

Availability

Functional interfaces

Management Tools & Ecosystem (IBM & 3rd party)

Release

Process

SpecificTasks

Process SpecificTasks

Policies

Architecture, including Integration with CMDB, Change, Release and Availability

CMDBData Cleansing& Normalization

Config &Change

Capacity

Service Order

Financial SLMStorage

Integration AdaptersIntegration

Adapters

Tivoli Now


IBM Tivoli Change & Configuration Management Process for Storage

Change Management Process

Request for

Change

Accept & classify change

Assess change

Approve & schedule change

Coordinate change

implementation

Distribute & install

non-release change

Review & close

change

Human Driven

Tool Automated

Configuration Management Process

Plan configuration management

Identify CIs

Control CIs

Audit CMDB Report

CMDB

Integrates Operational Management Applications and IT processesSupports consistent policy administrationProvides integrated best practice process modules for Change and Configuration Process Provides a Configuration Management Database (CMDB)

Scenario: Firmware upgrade of storage devices including all impacted CIs

Storage CIsand Service

Level Definitions

Auto discovery using existing Tivoli & ISV

products

Foundation platform for process development &

execution

TPC, TSM, TPM,TCM, TBSM,

ITCAM, WAS v5, ISVs…

Release Management

Tivoli Now


AssessChange

Approveand

ScheduleChange

CoordinateChange

Implementation

Distributeand Install

Non-ReleaseChange

Acceptand Classify

Change

Reviewand Close Change

Change ManagementIBM Tivoli Change & Configuration Management Process for Storage

Configuration &Relationships

CMDB

• Analyze storage relationships

• Provision storage• Archive / delete files

• Deploy app

Create & SubmitRFC

Add Storage Storage

Deploy Patch

Data Cleanup

Deploy OSServer

Upgrade App

Deploy AppSoftware

RFC TypeRFC Group

Activity Workflow Templates

• Analyze unused files

TPCTSM

TPCTSM

Storage Mgmt adds:1. New RFC Types2. New CIs & Relationships3. New Discovery Adapters4. New Tasks5. New process templates6. New Integration Modules 7. Introduce ILM Policy Framework

1. Data Service Level Objectives (e.g. RTO, RPO, MB/s, IOPS)

TCM

Integration Module

Integration Module

StorageDiscoveryAdapter

3

1

2

645

Storage Process Manager is the package of items in purple.

Tivoli Now


Gold Servers

SilverServers

Platinum Servers

Platinum Storage

Pool

Gold Storage

Pool

Silver Storage

Pool

Tape

EnterpriseDisk

WORMDisk

SAN LN

Multiple OSs / DBs / Emails / Apps

Enterprise

and

Mid –Tier

and WORM

VirtualDisk

VirtualDisk

VirtualDisk

TotalStorageSAN Volume Controller

VirtualDisk

VirtualizedPhysical / Heterogeneous Storage

VirtualDisk

Enterprise Mid-range Cost Centric

Service Level Objectives

StorageCapabilities

Service Level Policies – Mapping from Servers to Storage

StorageCapabilities

StorageCapabilities

StorageCapabilities



Tivoli Now


ILM Policies

Data Service Level Objectives:Recovery Objectives (Recovery Time, Recovery Point)Data Access Objectives (speed, resiliency)Security Objectives (compliance, security level)

Data Storage Capabilities:Recovery Service Provided (Recovery Time, Recovery Point)Data Access Service Provided (speed, resiliency)Security Service Provided (retention, security level)

Used in context during Change, Configuration, Availability, Capacity Management processes

Audit reports identify mismatches between service level objectives and storage capabilities

Tivoli Now


Data Service Level Objective Group

Tivoli Now


Report Sorted by Data Service Level Objectives

Windows Backup Incidents

By Data Service Level Objective

DSLOG

Platinum

Platinum

Bronze

Platinum

Platinum

Bronze

Tivoli Now


Storage Provisioning using ILM Policies

Adapters and Interfaces

Human Driven

Tool Automated

Operational Management Applications

Assists customers in selecting appropriate type (tier) of storage for each class of server and/or applications. Integrates with TPM and/or TPC to perform the storage provisioning tasks.Allows for approvals before storage is provisionedAllows for validation of the change using TPC Storage Configuration Checker (Future)

Change Process

Peregrine

Change Manager

OR

Customer Value:Improve efficiency in delivering storage servicesEnsure availability of applications and data according to SLA agreementsReduced cycle time ,reduced release errors due to automated, repeatable actionsImproved capacity to handle more releases, and fewer business impacting interruptions

Data Service Level Objectives input to

Provisioning Process

Match Objectives with Storage Capabilities

Tivoli Now


StorageProvisioning Process

Change Mgr Change Advisory Board

Disk Admin SAN Fabric Admin MSSChange Requestor (System Admin)

Stg Provisioning RFC- Server Name- Amt of storage- Stg req: Performance Reliability- Priority ….

Implement Change -Assign storage to server

Implement Change -Assign server to fabric

Verify Change

TPCCMDB

TPCTPMSVC

...

TPCTPM

EFCM….

Accept and CategorizeRFC(select Storage ProvisioningProcess Template)

Storage Admin

Assess Storage Provisioning Change

Coordinate Changte -Develop plan based on policy definitions

Approve and Schedule Change

Close RFC

Implement Change –Perform Cabling

Tivoli Now


Storage Provisioning RFC

Storage Process Manager provides a process activity dashboard that enables the customer to view storage process activities and status.

Tivoli Now


Data Cleanup Process

Data Cleanup

Request for Change

(Space or Cleanup)

Accept Request

Identify Files

Approve & schedule cleanup

Implement Cleanup

Review & close

change

CMDB

Human Driven

Tool Automated



Assists customers to identify candidate files via best practices.Integrates with TPC and TSM Allows for approvals prior to cleanup.

Customer Value:Saves money by removing unneeded dataBest practice context on identifying candidates for clean-upIntegrates with TSM Archive to preserve files that are removed from servers

Initiate RFC Tasks performed by storage admin

Aprover of request

Performed by backup admin

Complete process

Tivoli Now


Data Cleanup Process

Change Mgr Change Advisory Board

Backup Admin MSSChange Requestor (System Admin)

Data Cleanup RFC- Server Name- Amt of storage- ….

Implement Data Cleanup Change

Verify Change

TPCCMDB

TSM

Accept and CategorizeRFC(select Data CleanupProcess Template)

Storage Admin

Assess Data Cleanup Change

Approve and Schedule Change

Close RFC

Tivoli Now


Gold Servers

SilverServers

Platinum Servers

Multiple OSs / DBs / Emails / AppsService Level

Objectives

Backup Incident Prioritization



Backup failure

Backup warning

Which incidents should I resolve first?

Tivoli Now


3rd Party Service Desk

Generic Incident Management Process

Detect & Record Incident

Classify Incidents and Provide Initial

Support

Resolve Incidents and

Recover Service

Own, monitor, track, and

communicate incidents

Close Incidents

Incidents

ITM, ITCAM, TEC/NetView

CMDB, Service Desk

TSMTSM

Incident Management

Human Driven

Tool Automated

3rd Party Tool

Customer Value:Improved time to incident resolutionAdds Data and Storage Service Level context to Incident ClassificationIncreased availability of critical business servicesImproved performance against SLAs

Data Service Level Objectives input to

Classification Process

Backup failure incidents created via TEC events.

Investigate and Diagnose

Incidents

Incident Reports

Backup Incident Prioritization

Tivoli Now


Backup (TSM) Incident Generation / Prioritization

TSM incidents will be created via event management (i.e. TEC andleverage existing TEC to service desk integration)

TSM Incidents will be prioritized based on data service level objective (i.e. Recovery Time Objective)

TSM

TSM Admin Center TSM Operational Reporting

TEC Events

TEC Events

CMDBDSLOG InfoHelp Desk

Incidents

TEC Adapter

TEC

Tivoli Now


Summary

IT Service Management ILM Process Manager

Assists customers in applying Best Practices to Data and Storage ManagementExtends ITIL Processes into the data and storage domainIntegrates Tivoli Systems Management and Storage ManagementEnables operational efficiencies – labor is more efficient, storage is more efficient

Tivoli Now


Storage Process Manager Roadmap

Jan 2006 POTStorage DiscoveryCreate Data and Storage Service Level ObjectivesData Cleanup Process

June 2006GA

GAStorage ProvisioningStorage Management IntegrationBackup Incident Prioritization

Futures

Capacity Planning Integration

Application / Storage Relationships

TPM AutomationTPC Storage

Planning Configuration Checking Integration

Omegamon XE for Storage Integration

Policy Federation

Tivoli Now


Future - Leverage and Extend ITSM StrategyIBM IT Service Management

IT Process ManagementIT Process

Management


Best Practices and Implementation Services

IT OperationalManagement

Process Managers:

CCMDB Exploitation:

Capacity Management – Link to Big Sur to provide Storage Capacity planning and execution.

Compliance Management– Ensure enforcement of compliance activities including data protection, identity and access management in backup data sets.

Service Continuity Management – Provide “high availability” objectives and process flows via integration with TSA, TSM, TPC/Replication, AIX Workload Partitions (Meiosys)

Expanded Incident prioritization – prioritize incidents based on which users are experiencing problems (leverage Omegamon XE for Storage)

Recovery time management – understand how changes in data growth will effect the recovery times and the pertinent Business SLAs (leverage CCMDB and Storage related CIs)

Target significant labor spend and exploit

relational value from other Tivoli tools and

Process managers

Tivoli Now


Backup

Tivoli Now


What are our customers saying...

“ With their new IT Service Management strategy, IBM Tivoli is now really focused on the big picture - not only delivering tools, but an integrated combination of tools, sharing their data though a central database and supporting ITIL processes.”— Andreas Golombek, IT Production, Commerzbank

“ "IT Service Management is a never ending story, and while implementing ITIL best practices has value, they are only part of the story. The IBM IT Service Management strategy promises to provide greater value through enhanced process integration and visualization.”—Yves Vlamijnck - Team manager Network & IT Monitoring, Belgacom

“ We consistently see that IBM Tivoli is the only vendor who understands that all components of IT Service Management have to fit together, and is actively addressing the ITSM 'Tower of Babel'. With tools that provide a robust monitoring environment, and a consistent change process, we can determine the business impact of infrastructure changes in a way we've not been able to do before”- Tony Flora, Snr VP Global Services and Fulfillment Group, Bank of America

“ The IBM approach to IT Service Management is taking Enterprise Systems Management at Ford to a new level. Optimization of both the IT infrastructure and IT processes will help to make ITIL best practices a reality and Ford a more flexible, dynamic organization. ”- George Surdu, Director Information Technology Infrastructure, Ford Motor Company

Ford

Tivoli Now


Reports in Support of Compliance for Storage

Storage Process Manager provides several reports that allows the customer to get a comprehensive view of their storage process and enables them to establish an audit trail in support of compliance

Tivoli Now


Customer BenefitsEnables Cost Reduction & Simplification− Enables you to lower your total IT cost (hardware,

software, people) by optimizing and aligning infrastructure with business objectives

− Enables cost savings and reduced TCO by reclaiming storage space and reducing redundancy

Leverage Investment in Storage Operational Management Products

Improve effectiveness & efficiencies− Provides sustainable improvements in storage and

information management efficiency− Enables you to make better use of the information you

have

Manage Risk and Address Compliance− Intelligent information retention policies and integrated

search capabilities− Reduce the risk of Human Errors− Enforce policies and manage against Service Level

Objectives

Tivoli Now


Key Take Away

Tivoli Storage Process Manager makes ITSM actionable for StorageExtends and links Storage Management to the rest ITAutomates and aligns Storage change, configuration and backup & recovery incident process management to ITIL best practicesLeverage existing Tivoli Operational Management Products with Storage Process Manager

Tivoli Now


Products include:

• Tivoli Access Manager

• Tivoli Identity Manager

• Tivoli Federated Identity Manager

• Tivoli Directory Server

• Tivoli Directory Integrator

• Security Compliance Manager

Security Management

Products include:

• Tivoli Storage Manager

• Tivoli Continuous Data Protection for Files

• TotalStorageProductivity Center

• SAN Volume Controller

• Tivoli Omegamon XE for Storage

Storage Management

Products include:

• Tivoli Enterprise Console

• Tivoli Monitoring• Tivoli

Omegamon• Tivoli NetView• Tivoli Remote

Control• Tivoli Systems

Automation• Tivoli Workload

Scheduler• Tivoli

Provisioning • Tivoli

Configuration Manager

Server, Network &

Device Management

Products include:

• Tivoli Composite Application Management

• Tivoli Business Systems Manager

• Tivoli Intelligent Orchestrator

• Tivoli Service Level Advisor

• Tivoli License Manager

• Tivoli License Compliance Manager

• Tivoli Decision Support

Business Application

Management





Best Practices


Tivoli Now


Automate Storage Best Practices- IT Service ManagementService Level Management

Availability ManagementAvailability Management

IT Financial ManagementIT Financial Management

ChangeManagement

ChangeManagement

IncidentManagement

IncidentManagement

Problem Management

Problem Management

Release Management

Release Management

ConfigurationManagement

ConfigurationManagement

Capacity Management

Capacity Management

SecurityManagement

SecurityManagement

IT Service ContinuityIT Service Continuity

Tivoli Now


Release Management/Change Management/Configuration Management

Applying change and release management processes to data and storage

Installation and upgrades of storage devices

Installation and upgrades of storage management products

Storage provisioning based on application service levels

Apply best practices to the storage and data environment

SAN and Storage Configuration Planning and Validation

Applying Best Practices to Data and Storage

Service Support for Data and Storage

Tivoli Now


Service Level Management

Align business perspective with IT Infrastructure

Supports Information Lifecycle Management by allowing customers to specify Service Level Objectives for data and capabilities for storage (utilizing SNIA model)

Capacity Management

Utilizing the Data Cleanup Process to delay adding capacity

Provisioning storage based on Service Level Objectives and best practices

Event/Problem/Incident/Availability Management

Apply Service Level Objectives to assist customers in prioritizing backup (TSM) Incidents

Enterprise Process Improvement

Applying Best Practices to Data and Storage

Service Delivery for Data and Storage

Tivoli Now


How to Store and Manage Data Through its Lifecycle

24 hours12 hours5 minutesRPO24 hours8 hours15 minutesRTO

Good“Good enough”HighestMedia reliability

LowestLower / acceptableHighestMB/s performance

Least expensive“Affordable”Most expensivePriceNAMinimalHighestIOPS performance

Tier 1 - Production

7 x 24

Immediate

FC disk

Archive/ RetrievalTier 2 – Production/TestTypical applications

< 7 x 24 OK< 7 x 24 OKUptime

Immediate

SATA disk

ProlongedTime to data

Tape/OtherPrimary media

Leave this aloneLeave this alone

Valid Data

Stale / Orphan Data

Redundant application Data, log files, dump files, temporary files

Duplicate Data

Non-business Files

System Files

Remaining Storage Capacity

Delete this

Reclaim more of this

Leave this alone

Delete / Share this

Clean this - Often

Delete / Archive this

Invest in storing, accessing, managing and protecting this

All data has a lifecycle

- From acquisition through disposal

Parameters Differ over time- Retention Requirements- Access Requirements- Business value- Best Practices

Store and manage accordingly

Service Level

Objectives

Data Categorization and Cleanup

Process

Tivoli Now


Create Request for ChangeUse this task to initiate a request to make a change to the IT infrastructure.

I. Admin Exchange

Submitter

Title

01-31-2006Desired completion

Description of change

Justification

Impact of not implementing change

Create Cancel

Priority

Type of request

Add 100 GB of space to Server : Austin Mail

Amount Units

High

Require space to increase the mail boxes for 1000 users.

Potential outage for e-mail users.

Increase Space

100 GB

Scenario: RFC submitted to Storage Admin Requesting Increased Space

Tivoli Now


Assess Change RequestA RFC will be assessed by many people to help quantify the resources required in order to fullfill the request. With this task you can see who is in the process of assessing the change, reassign the assessment, or even skip the assessment.

Assessment is Complete

<rfc title>

Associated Configuration Items

Workflow

CreateI. Admin1/23/2006

Approve VerifyImplement

Target assessment date

Notes

Cancel

AcceptAnn1/23/2006

Assess

Save

Perform Provisioning

PlatinumService Level

Due to platinum service level, provision new (platinum grade) storage to satisfy space request.

Scenario: RFC response depends on Service Class identified in CCMDB

Tivoli Now


Assess Change RequestA RFC will be assessed by many people to help quantify the resources required in order to fullfill the request. With this task you can see who is in the process of assessing the change, reassign the assessment, or even skip the assessment.

Assessment is Complete

<rfc title>

Associated Configuration Items

Workflow

CreateI. Admin1/23/2006

Approve VerifyImplement

Target assessment date

Notes

Cancel

AcceptAnn1/23/2006

Assess

Save

Perform Data Cleanup

BronzeService Level

Due to bronze service level, perform data cleanup to free up 100GB ofspace for this request.

Scenario: RFC response depends on Service Class identified in CCMDB

Tivoli Now


Meta-Data Tables

Software ComponentLog ElemSWComp

Computer SystemSystemCompSys

NAME, …PARENTTYPE

Software ComponentLog ElemSWComp

Computer SystemSystemCompSys

NAME, …PARENTTYPE

Class Type

Installed

Runs On

NAME, …TYPE

Installed

Runs On

NAME, …TYPE

Relationship Type

ConfigPlan

ConfigAudit

ConfigReport

BaselineProcess Artifact

TablesHostA.ibmcom

HostA

HostA

LABEL/DESC

\\....\..JJI38

\\...\.....1245

\\....\.......T1

\\....\...JZ

\\..\....Y

\\...\....X

\\...\.....C

\\...\...B

\\....\.....A

IDENTITFIER

012

901

890

789

567

456

345

234

123

ID GUID

Task

Task

Task

SWComp

SWComp

SWComp

CompSys

CompSys

CompSys

TIMESTAMPSTYPE

HostA.ibmcom

HostA

HostA

LABEL/DESC

\\....\..JJI38

\\...\.....1245

\\....\.......T1

\\....\...JZ

\\..\....Y

\\...\....X

\\...\.....C

\\...\...B

\\....\.....A

IDENTITFIER

012

901

890

789

567

456

345

234

123

ID GUID

Task

Task

Task

SWComp

SWComp

SWComp

CompSys

CompSys

CompSys

TIMESTAMPSTYPE

Runs On567123

Runs On456123

TYPETOFROM

Runs On567123

Runs On456123

TYPETOFROM

Managed Element

Relationship

General PurposeInstance Tables

TCM

TPM

SCM

MSSName

\\...\...C357

\\...\...B246

\\...\...A135

AliasMSS GUID

TCM

TPM

SCM

MSSName

\\...\...C357

\\...\...B246

\\...\...A135

AliasMSS GUID

Management Software System

357123

246123

135123

MSS GUIDGUID

357123

246123

135123

MSS GUIDGUID

MSS Managed Element Link

MSS Identifers

Relationships

222

123

222

123

Managed Element Alias

Hardware (Asset)

123123

Computer System

Operating System

Protocol Endpoint

IP Network

Software Product (Asset)

Software Component

ConfigurationItem Tables

CMDB ProcessDatabase

Reports

Data Access Programming Interface

Data Access Programming Interface

Reconciliation

Connectors (Discovery/Federation)

TPC, TSM

3rd

PartyTPM

TBSMIBM TCM

IT Infrastructure

Configuration Items

Relationships

Process ConfigurationMetadataProcess Artifacts

Process SolutionProcess SolutionsConfiguration/ChangeManagement Process

CCMDB Data Subsystem

Example: Peregrine Asset Center

Examples: Server, SLA, Transaction, Business Service

Examples: Runs On, Contains, Depends On

Examples: Request For Change, Incident, Audit Plan

Tivoli Now


ILM Data Service Level Objectives

Tivoli Now


ILM Data Storage Capabilities

Tivoli Now


Microcode Update Process Demo

Tivoli Now


ITSM allows Storage to Manage Service Classes for ILM Best Practices

Storage Service Level Management for ILM best practices

• Storage CI (Configuration Item) Discovery– What is in my environment?

• Data Classification – best practices– How do I classify data and storage into service classes?

• Data Service Classes – made available to customers– Service Classes such as platinum, gold, silver, bronze offered for a price to

customers of storage• Data Service Class Requests for Change (RFC)

– Application, customer, or IT requests additional storage – provision storage based on service level agreement (what kind of storage, how long to deploy)

• Data Analytics Best Practices• Best practice TPC for Data reports • Reporting, Auditing, Incident Management for Service Classes

– Reporting of Storage Service Level Violations through incident management– Reporting on Storage Processes – – how long did each step of the process take– – where are the bottlenecks–

ITSM ILM Process Manager

Tivoli Now


ILM Service Level Definition Scenario


Human Driven

Tool Automated


Assists customers in defining application/server/data objectives (requirements) and data service capabilities.Integrates with TPM and/or TPC to perform storage discovery.Allows for approvals for the policies.

Customer Value:Central point to define storage and data service levels and capabilities

Enables improved change, configuration, incident, capacity management

Tivoli Now


…..

Storage Subsystem

Create Service Level Objectives and Service Capabilities

Data Storage Service Capabilities

Storage Class

1.

2. Description

3.

1. Avg Thruput

2. Avg

3. …..

Storage Class1.Name (e.g. Gold Storage2. Description3. Storage Information

E.g. 1. Avg Thruput (IOPS)

2. Avg Transfer

3.

Storage Technology Group1. Name (e.g. HIGH

END DISK) -

2. Description

Storage Subsystem

Data Service CapabilityName (e.g. Platinum)DescriptionServices offered:

Storage ServiceData Copy ServiceData Movement ServiceData Protection Service

(bytes/sec)

Information/Data Requirements

Computer System CI

Data Service Level Objective GroupName (e.g. Gold)DescriptionBusiness Value/PriorityService Level Objectives (e.g.)

AccessibilityInitial access time rqtThroughput rqt

AvailabilityPlanned Downtime maxUnplanned Down max

Recoverability SLORecovery Time ObjRecovery Point ObjData Consistency

Data Retention Value

CMDB

Tivoli Now


Tivoli Now


Disclaimers and TrademarksNo part of this document may be reproduced or transmitted in any form without written permission from IBM Corporation.Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided. IBM customers are responsible for ensuring their own compliance with legal requirements. It is the customer's sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer's business and any actions the customer may need to take to comply with such laws. The following terms are trademarks or registered trademarks of the IBM Corporation in either the United States, other countries or both: DB2, e-business logo, eServer, IBM, IBM eServer, IBM logo, Lotus, Tivoli, WebSphere, Rational, z/OS, zSeries, System z.Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States and/or other countries.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a trademark of Linus Torvalds in the United States and other countries.Other company, product, or service names may be trademarks or service marks of others.ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.IT Infrastructure Library® is a Registered Trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce.

Documents

Tivoli Now - IBM · Using the NEW Tivoli Storage Process Manager to improve service and governance Greg Van Hise Storage Management Architecture [email protected]