A STUDY ON EFFECTIVNESS OF RECRUITMENT

PROCESS, IN THE PROFESSIONAL COURIERS

CHENNAI

BY

A. FRANKLIN JOHN RICHARDSON

( Reg. No 0929040)

A PROJECT REPORT

Submitted to

CRESCENT BUSINESS SCHOOL

FACULTY OF MANAGEMENT SCIENCES

in partial fulfillment of the requirements

for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

April 2011

BONAFIDE CERTIFICATE

Certified that the project report titled “A study on effectiveness of recruitment process in The

Professional Couriers,chennai” is the bonafide work of A. Franklin John Richardson who

carried out the research under my supervision. Certified further, that to the best of my

knowledge the work reported herein does not form part of any other project report or dissertation

on the basis of which a degree or award was conferred on earlier occasion on this or any other

candidate.

Mr. Jamal Mohamed Zubair.M Dr. MIRZA S. SAIYADAIN Mr.Noushad Ali(HR)

(Assistant Professor), CBS Dean, CBS External Guide

Internal Guide

ACKNOWLEDGEMENT

I express my profound thanks to our respected Vice-Chancellor Dr. P. KANNIAPPAN,

M.Sc. Ph.D., and our Registrar Dr. V.M. PERIASAMY, B.E., M.E., Ph.D., for their

enthusiastic support and help in providing all resources behind the scenes.

I wish to regard my sincere thanks to Dr. MIRZA S. SAIYADAIN, M.A., Ph.D., Professor

and Dean, Crescent Business School, B.S. Abdur Rahman University, Vandalur, Chennai –

600048.

I would like to thank to my guide Mr. Jamal Mohamed Zubair. M, Assistant Professor,

Crescent Business School, for her full involvement in every part of my project.

My sincere thanks to Mr.A.MOHIDEEN GANI, General Manager, The Professional

Couriers for permitting me to pursue my summer project at Company name. I would like to

thank my external guide Mr. Noushad Ali Manager-HR, The Professional Couriers for his

morale support and encouragement, which helped me in carrying out the project successfully.

I sincerely thank all the staff members of the Crescent Business School for their valuable

advice and kind cooperation, without which the project would not have emerged as a successful

one.

It is once again a pleasure to acknowledge to my parents, friends and family members for

their constructive and valuable suggestions towards improvement of this project.

A.FRANKLIN JOHN RICHARDSON

ABSTRACT

“A STUDY ON EFFECTIVENESS OF RECRUITMENT PROCESS, IN THE

PROFESSIONAL COURIER CHENNAI” in THE PROFESSIONAL COURIERS was used

to study the existing recruitment and selection process and various factor involved in it.

Both primary and secondary sources were used to collect data. The primary data is

collected from both, employers and employees of The Professional Couriers through a well

constructed questionnaire. Employers and employees

The secondary data was collected from various journals, magazines, articles, various sites

and company records.

From the analysis it was inferred that the organization gave preference to internal sources

rather than external sources. Some of the employees felt that the company would still fasten the

process.

From the study it was found that the candidate and employees are satisfied with their

present recruitment and selection process.

TABLE OF CONTENTS

Chapter Title Pg.No

Abstract

Acknowledgment

Table of content

List of tables

List of charts

I

Introduction

1.1 Research background/Company Profile

1.2 Identified Problem

1.3 Need for study

1.4 Objective & Scope

1.5 Deliverables

1

22

22

23

23

II

Literature survey

2.1 Review of Literature

2.2 Research gap 25

36

III

Methodologies

3.1 Type of project

3.2 Target respondents

3.3 Assumptions, constrains and limitations

3.4 Proposed Sampling methods

3.5 Data processing

3.6 Tools for Analysis

38

38

38

39

40

41

Data Analysis & Intrepretation

4.1 Proposed Analysis 44

IV 4.2 Calculation

4.3 Diagrammatic Representation

4.4 Deliverables – Expected conclusions

71

44

80

v

Conclusions

5.1 Summary & Findings

5.2 Suggessions & Recommendations

5.3 Conclusions

5.4 Direction for the future research

81

82

83

83

Appendix

Copy of Questionnair/Interview schedule

Bibliography

LIST OF TABLES

Table No Table Name Page No

4.1.1 Age of Respondents 44

4.1.2 Qualification of Respondents 46

4.1.3 Department of Respondents 48

4.1.4 Designation of Respondents 50

4.1.5 Income level of Respondents 52

4.1.6 Experience of Respondents 54

4.1.7 Sources that employees get to know about TPC 56

4.1.8Popular Recruiting Site

58

4.1.9 Got Informed about the Compensation Package 60

4.1.10 Got informed about the career path and growth 62

4.1.11 Employee got exact job 64

4.1.12 Employee encounter during interview 66

4.1.13 Employees' Feedback On Overall Recruitment Strategy 68

LIST OF CHARTS

Table No Table Name Page No

4.1.1 Age of Respondents 45

4.1.2 Qualification of Respondents 47

4.1.3 Department of Respondents 49

4.1.4 Designation of Respondents 51

4.1.5 Income level of Respondents 53

4.1.6 Experience of Respondents 55

4.1.7 Sources that employees get to know about TPC 57

4.1.8 Popular Recruiting Site 59

4.1.9 Got Informed about the Compensation package 61

4.1.10 Got informed about the career path and growth 63

4.1.11 Employee got exact job 65

4.1.12 Employee encounter during interview 67

4.1.13 Employees' Feedback On Overall Recruitment Strategy 69

LIST OF ABBRIVATIONS

TPC – The Professional Couriers.

POD – Proof Of Deliveries.

OBC – On Board Couriers.

OTC – On Travel Couriers.

SMS – Special Messenger Services.