LESSON PLAN

Subject : English

Level : Senior High

Grade : XII Science / 1

Meeting : 1

Topic : Making and Responding a Complaint

Skill : Speaking

Date : May, 14th 2014

Time Allocation : 1 X 40 minutes

Teacher : Argo Dhea Galuh Kirana

BASE COMPETENCE

Expressing the meaning expressed in a simple functional text and monologue which

comes in the form of narrative related to daily life context.

BASIC COMPETENCE

Expressing the meaning implied in monologue texts using variety of spoken

language fluently, accurately, and coherently in the form of a narrative related to daily

life context.

LEARNING OBJECTIVES

At the end of the lesson, students are able to :

1. Understand about how to make a complaint

2. Understand about how to response a complaint

LEARNING INDICATORS

At the end of the lesson, students are able to :

1. Making a complaint based on several situation given

2. Giving response based on several situation

3. Doing an impromptu speaking with peer in making and response a complaint

CHARACTER VALUE

1. Creativity

2. Curiosity

3. Hard work

4. Group Work

APPROACH

Communicative Language Learning

TEACHING MATERIAL

1. Handout (attachment 1)

2. Lottery number and situations (attachment 2)

TEACHING AIDS

1. Movie Clips

2. Handout

3. LCD

4. Laptop

PROCEDURE

ACTIVITIESDURATION

TEACHER STUDENTS

PRE TEACHING 1 minute

1. Greet the students.

2. Check the students’ attendance

1. Respond to the teacher’s

greeting

2. Respond to the teacher’s call

0,5

0,5

WHILST TEACHING36,5

minutes

3. Brainstorm about making /

responding a complaint

expression.

4. Play several videos about

making / responding a

complaint.

5. Distribute English making

/responding a complaint

expression handout (attachment

1)

6. Explain the making / responding

a complaint expression given.

7. Give several examples of

situation in making / responding

a complaint and ask students to

give the expressions.

8. Ask students to do exercise in

the handout about making /

responding a complaint.

9. Discuss the correct answer of the

exercise.

10. Ask (a peer) students to come

forward and take a lottery about

the situation in making /

3. Listen to the teacher and

answer teacher’s questions

related to English Expression

4. Pay attention to the videos

5. Get the paper

6. Listen to the explanation

7. Giving the expressions

8. Do the activity

9. Listen to the teacher and ask

questions

10. Come forward with their peer

and do the activity

1 minutes

6 minute

0,5 minute

2 minutes

5 minutes

5 minutes

2 minutes

15 minutes

responding a complaint and ask

them to do an impromptu

speaking (each peer will be

given 2 minutes speaking)

(attachment 2)

POST TEACHING 2,5 minutes

11. Sum up the lesson, welcome any

relevant question from the

students.

12. Greet the students

11. Pay attention to the summary

and ask any question related to

the lesson.

12. Greet the teacher.

2 minutes

0,5 minute

Source:

1. Movie clips

Complaint at restaurant : www.twominenglish.com

2. Handout and Explanation

http://www.bbc.co.uk/worldservice/learningenglish/radio/specials/

1331_howto_feedback/page2.shtml

http://www.myenglishpages.com/site_php_files/communication-lesson-

complaining.php#.U3DFRa0xW2

Look Ahead 3 Erlangga pg. 47-48

3. Role Plays Situations

Look Ahead 3 Erlangga pg. 48

Assessment

1

(Poor)

2

(Fair

)

3

(Good)

4

(very good)

5

(excellent)

The use of Correct expression

Word Choice

Fluency

Creativity

Voice (Loud, Intonation, Tone)

Full Point: 25 point

Total Score: 25x4 = 100

Attachment 1 (handout)

Attachment 2 (Role plays)