Tips, information and advice for everyday digital life

Tips, information and advice for everyday digital life

7 different informational icons are used throughout the brochure to indicate which of the various fields of telecommunications or media the subject in question belongs to, just as on the www.nmhh.hu website. Accordingly, we differentiate the categories of television, radio, internet, telephone, post, printed press and film as well as two sub-categories (technology, content).

We hope that this brochure provides guidance which facilitates making sense of everyday digital life.

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Most people usually encounter the name of the National Media and Infocommunications Authority (NMHH) when some objectionable content was aired on the television or radio and the Authority initiated proceedings or introduced some form of sanctions.

Perhaps, the name of the Authority comes up in the news in relation to the sale of some radio or television frequency or when a telecommunications service provider acted unlawfully with the consumers. However, the NMHH has a number of additional tasks and provides numerous forms of support in using media and telecommunications services, from roaming fees and television subscriptions to internet speed or electrosmog.

TIPS, INFORMATION AND ADVICE FOR EVERYDAY DIGITAL LIFE2

Tips, information and advice for everyday digital life

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If interested in becoming a radio amateur or writing a newspaper.

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If you require telephone, television or internet-subscription related information.

If you’re interested in the various regulations on mobile fees in other EU member states.

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If you wish to measure your electrosmog levels.

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If you wish to refresh or expand your knowledge on conscious media use.

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If you wish to measure your internet speed.

Subscription

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Roaming regulations

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Internet speed

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Data reporting

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Knowledge base

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Electrosmog

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Telecommunications data

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If looking for credible information on media and telecommunications.


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If you wish to protect your child in the digital space.

Seek out the assistance of NMHH in the following cases

If you have some complaint in the field of media or telecom-munications, objectionable online content or unsolicited messages in your e-mail inbox.

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If you sense that your electronic devices hinder each other’s function.

Turn to us!

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Electronic devices

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Protection of minors

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Reports

How can I submit a report?With an original signature, by post to the 1525 Budapest, Pf. 75. address

Or in person at any of our customer service points.

You can submit reports in cases which don’t personally involve you or don’t infringe on your rights (for example, when noticing a horror film being screened in the afternoon hours without age rating warnings or if a mobile service provider – not in a specific case, but rather in general practice – fails to follow EU roaming regulations);

the Authority will examine the case and decide whether to initiate regulatory proceedings (in such cases, the NMHH launches the proceedings itself without the reporting party becoming the Authority’s client);

free of charge.


There’s no need to panic as the system might seem complicated at first, yet this might not be the case later on. There are three main ways of validating your interests in the subject of telecommunications or media through NMHH: you may submit a request or file a report or complaint, depending on the nature of your grievance.


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Requests, reports and complaints through the Authority

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DO YOU HAVE ANY TELECOMMUNICATIONS OR MEDIA-RELATED COMPLAINTS? FEEL FREE TO CONTACT US!

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How can I submit a request?

mediaeshirkozlesibiztos.hu

Complaints can be filed in cases which aren’t regulated by law, yet the media or telecommunications practices violate your interests (for example, if you wish for a service provider to provide a longer grace period when resolving outstanding payables);

these can be submitted to the Office of the Commissioner for Media and Communications, functioning as part of the NMHH;

the commissioner cannot issue a regulatory decision, yet can confer with the parties and intercede for the resolution of the case.

Complaints

Requests

How can I submit a request?With an original signature, by post to the 1525 Budapest, Pf. 75. address

Or in person at any of our customer service points.

You can submit requests in your own matters, i.e. if the case in which you request assistance infringes on your rights;

the proceedings automatically commence upon request, which means that NMHH always issues a regulatory decision in such cases (this may be a decision on the merits of the case or the proceedings may be concluded without a decision on the merits).

the proceedings have a fee of HUF 3,000 which is payable by the client (with a single exception: submissions are free of charge if a radio or television program failed to provide balanced information concerning the person submitting the request);

the NMHH can only act in cases will fall under its jurisdiction (i.e. if you submit a request after your mobile service provider failed to appropriately deal with your complaint, NMHH can only examine the regularity of the handling of the complaints and is unable to resolve the complaint itself).


What can I do?

Should you have issues related to a service, we recommend first approaching the service provider and only contacting NMHH if the service provider fails to respond within 30 days or fails to appropriately justify its decision.

If the violation is related to some media content (for example, television or radio programs), proceedings may be initiated within thirty days of its initial publication in the form or a report or request.

It frequently occurs that telecommunications or media complaints do not fall under the competence of the NMHH as such cases typically fall under the jurisdiction of the courts, the National Authority for Consumer Protection or the Hungarian Competition Authority.

Reports can be filed through Internet Hotline website (www.internethotline.hu);

the NMHH and the Internet Hotline effectively assist in the timely resolution of grievances, contacting service providers, concerned parties or the police, if necessary;

free of charge.

Internet Hotline

If uncertain

If you’re uncertain who your case should be entrusted to, we recommend contacting the NMHH customers service ([email protected]) in order to receive personalized assistance on the matter. However, regardless of its category, submissions will be dealt with by the NMHH as a case appropriate to its content.

[email protected]


content promoting drug use

racist or xenophobic content

data phishing sites, content infected with viruses, spyware or worms

pedophile content

content portraying violence

content inciting acts of terrorism, promoting or contributing to terrorism

harassment

other content harmful to minors

content made accessible without permission (e.g. abusing a photo)

INTERNET

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Categories


INTERNET CONTENT?INTERNET HOTLINE!

Illegal online content or content which is harmful to minors can be reported to the Authority, whether in your own case or those of others.

internethotline.hu

You can submit a request or a report using the form published by the Authority (Unsolicited advertising announcement form):

electronically, through the NMHH website;

through the Hungarian citizen client gateway;

via mail: NMHH E-szolgáltatás-felügyeleti Osztály, 1525 Budapest, Pf. 75.;

or in person at one of the NMHH customer service points.

However, the NMHH may only proceed in the matter of electronic ads sent to natural persons, yet has no authority to proceed in other types of unsolicited emails (e.g. virus emails, funny images, videos, chain emails, foreign language emails, etc.). In such cases, you can rely on spam filtering applications or the computer’s firewall. Also, just as in the case of your home address, it’s important to keep your e-mail address confidential.


One of the drawbacks of internet activities is unsolicited electronic ads which we encounter almost on a daily basis. The easiest and most effective means of protection is an e-mail filter software or a spam filter service offered by the email service provider.

Additionally, if you receive Hungarian language electronic ads or ones which clearly target Hungarian addressees via email, SMS, MMS or fax, and the message is unsolicited or contains no information on how to unsubscribe, or you continue to receive messages even after you unsubscribe, you can turn to the National Media and Infocommunications Authority for assistance.


SPAM AND UNSOLICITED ADVERTISEMENTS IN YOUR INBOX

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Switching to another mobile service provider is not too complicated today even if you want to keep your old phone number. The administration of number porting is simple: all you need to do is inform the provider you plan to switch to and they will arrange the rest in as little as 2 days.

However, ever since number portability has become a reality, area codes can no longer be used to determine the provider of a particular telephone number. Instead, all it takes is a few clicks on an online ported number search page operated by the NMHH.

Looking for a new service provider?

2 daysNUMBER PORTABILITY WHEN

CHANGING SERVICE PROVIDERS

szamhordozottsag.nmhh.hu


The number portability information service has all the details

The average monthly cost indicator (AMCI) supports the comparability of the prices of mobile and landline service providers by showing the various costs of tariff plans condensed into a single number based on the habits of an average consumer. Therefore, the amount indicates the monthly costs of a particular tariff plan - assuming average monthly usage. NMHH posts a monthly updated list on its website showing the fees of leading landline (Magyar Telekom, Invitel, UPC) and mobile (Magyar Telekom, Telenor, Vodafone) service providers.

Compare the available telephone packages and make an informed decision!

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TV, TELEPHONE, INTERNET: BE AWARE OF THE TERMS AND CONDITIONS OF THE SERVICE AND YOUR SUBSCRIBER RIGHTS!

nmhh.hu/telefoncsomag


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In addition to accepting the general terms and conditions, you must also sign a subscriber agreement to use a service. NMHH also ensures that these contracts do not include any provisions discriminating against subscribers. The website of the NMHH lists detailed information on the most important subscriber rights. In addition to studying these documents, it’s worth devoting some time to reading the key sections of the GTC’s on the websites of the service providers prior to signing your contract.


If you have a television, telephone or internet subscription, you are surely familiar with the term of General Terms and Conditions (or GTC, for short). The GTC is a part of the subscriber agreement and governs all contracts. Many sign and accept these terms without actually reading them, even though these documents include a wealth of information which determine what the service provider and the subscriber can do for the duration of the contract.

NMHH is tasked with registering these GTC’s and making this online registry available to all. Additionally, in the case of requests or official proceedings, NMHH verifies the lawfulness of the GTC’s and whether service providers act in compliance with their respective GTC’s in practice.

HOW TO CONTRACT WITH A TELECOM-MUNICATIONS SERVICE PROVIDER?

16 TIPS, INFORMATION AND ADVICE FOR EVERYDAY DIGITAL LIFE

szolgaltatas.nmhh.hu

It is important to distinguish roaming from international calls. Whilst an international call can be defined as someone calling an international number from their service provider’s network, in the case of roaming, a call is made or an SMS is sent from the network of a foreign service provider. Therefore the new regulations only concern EU-based roaming services, while the fees and conditions for international calls to countries outside the EU are still regulated by the individual service providers, therefore, before using such services, it’s always worth gaining information on the fees of the service provider in question.

Important: EU roaming is not the same as international calls!

Service providers are only required to provide roaming services with domestic fees and conditions for temporary travels within the EU. This means that the new conditions only extend to those who have a place of residence in the member state of their service provider (Hungary, in the case of Hungarian service providers) and habitually live there and are merely temporarily visiting other EU member states (for example, during summer vacations or business trips). It’s important to keep in mind that the same regulations pertain to Norway, Iceland and Lichtenstein, yet they do not extend to the neighboring countries of Ukraine, Serbia and the non-EU member state of Switzerland.

The roaming usage must adhere to the service provider’s conditions for fair use. These are terms and conditions included in their contract based on which service providers can monitor the contractual use of roaming services.

What cases does free roaming extend to?


We tend to travel abroad more frequently nowadays and do not like giving up the comfort of using our mobile phone or browsing the internet while on the road. Fortunately, mobile telephony abroad – especially in EU member states – has recently become an accessible and natural convenience for an increasing number of people. However, in the case of foreign mobile telephone use, there are a few key factors to consider in order to avoid any unpleasant surprises.

A significant change is that in most cases, as of 15 June 2017, mobile telephone services can be used at domestic prices throughout the European Union. With a few exceptions, service providers cannot charge any excess fees for placing or receiving calls or mobile internet usage, which means that you can use services at the same prices and conditions as you do at home when travelling through other EU member states.3

USE SMART MOBILE APPLICATIONS ABROAD!

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During temporary stays in an EU member state, roaming services can typically be used at normal domestic prices and conditions, yet service providers may charge excess fees if you fail to uphold the contractual terms and conditions. It’s worth gathering detailed information before contracting so you would be aware of your rights and obligations.

In summary:


The service provider is entitled to monitor roaming habits (based upon presence or distribution), i.e. whether the services are primarily used domestically or abroad. If, based upon the aggregate data of a four-month period, it can be clearly determined that you do not habitually reside in Hungary and typically use your mobile abroad, the service provider will initially inform you of this discrepancy. Following said notice, you have at least two weeks to change your consumer habits or presence in order to fulfill the contractual conditions. Failing to do so may result in the service provider charging excess fees from the day of the notice for roaming services.

Service providers may request verification on whether the subscriber truly has a residence and habitually resides in the country in question. The service provider is not obliged to provide roaming services at domestic prices if someone takes out a subscription in Hungary, yet lives in a different member state (for example, working or studying there) and typically uses services outside of Hungary, in a different EU member state.

Service providers may offer alternative tariff plans which do not fall under the conditions for fair use. It’s possible that in the case of such services, service providers – possibly in lieu for favorable fees – may consider presence or distribution data from two instead of four months when establishing contractual use (which could pose a problem in the case of an extended vacation), or may introduce additional terms and conditions.

When can service providers charge excess fees for roaming services?


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If your internet service is faltering, it’s a common idea to measure whether your internet speed matches the speed stated in the service provider’s contract.

In such cases, the NMHH’s website at szelessav.net can be of assistance, providing complete and accurate information on domestic mobile and landline internet speeds. The website displays data measured by the Authority’s sensor-equipped cars, while anyone can initiate measurements from their own devices which, subsequent to registration, can increase the diversity of data reporting by their inclusion in the final database apart from verifying the download and upload speed of their internet service. Additionally, the objective measurement data can allow anyone to make more informed decisions when choosing internet service providers.

szelessav.net


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INFORMATION ON YOUR NET SPEED? MEASURE YOUR SPEED VIA SZÉLESSÁV.NET!

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The list of forbidden equipment is published on the NMHH website. When importing such equipment from abroad, it is important to check its packaging or the information provided to determine whether it can be used in Hungary and if it displays the CE logo (Conformité Europenne), which indicates that the device complies with all European regulations.

http://nmhh.hu/betiltott-berendezesek


We all use equipment that require electricity to operate: microwave ovens, telephones, hair-dryers and many others.

Sometimes these devices emit electromagnetic signals that interfere with the intended operation of another device, i.e. ElectroMagnetic Compatibility is prevented.

A well-known example is that radio-controlled cars purchased from America or Asia do not comply with Hungarian standards and may interfere with mobile phone calls. However, devices not operating as intended may interfere with devices using radio or wireless communication. These may include communication systems of ships, agricultural machinery or aircraft, the interference of which may have severe consequences. Therefore, very strict rules apply to manufacturers, importers and distributors, preventing them from marketing any equipment whose radio signals may interfere with devices used in Hungary.5

ELECTRONIC DEVICES: JUST LOOK FOR CE!


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How can I report a publication?Electronically, through the Hungarian citizen client gateway.

In person or via mail by completing the appropriate form at the Authority’s office in Szeged (National Media and Infocommunications Authority, Szegedi Hatósági Iroda, 6701 Szeged, Pf.: 689).

Anyone can create a print or online newspaper, yet in all cases, the activity must be reported to NMHH within 60 days of the initial publication. The database is public and anyone can view it on our website.

http://nmhh.hu/sajtotermeknyilvantartas

60 daysNEW PRINT PUBLICATIONS

MUST BE REPORTED WITHIN 60 DAYS OF THEIR RELEASE.


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RADIO USE, WALKIE-TALKIES, JOURNALISM – PERMITS AND DATA REPORTING THROUGH NMHH

Radio amateurs pursue various activities: some are interested in the technical background, some do it for sports (orienteering), while others are inspired by the prospect of getting in touch with other radio amateurs living on other, distant continents. Performing radio amateur activity of this nature requires an exam and a license to be obtained from NMHH.

Radio license from NMHH: Radio frequencies are not only used for broadcasting entertaining or informative programs, but are also required for aviation and shipping. We commonly use devices in our day-to-day lives which emit such frequencies for their use. Some devices require no permits, yet some do – think of the walkie-talkies available for purchase in supermarkets. Still, you can find a number of devices which require permits from the NMHH for their operation – as well as paying fees for their frequency use. These include the radio devices of private planes or boats, and operating the communication systems of agricultural machines may also require a permit. Always check whether the device in question requires a permit from the NMHH prior to use! These are listed in the Authority’s STIR (Spectrum Management Information System) application (stir.nmhh.hu): when entering the frequency range of the device, check the chart’s final column to see whether it displays the expression “exempt from the individual licensing obligation”, since in such cases, there is no need to request a permit for the device.


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38ESTABLISHED

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Electric devices including mobile phones, telecom-munication towers, televisions and microwave ovens emit electromagnetic radiation, also known as electrosmog.

NMHH technicians continuously measure the radiation and you can also request targeted electrosmog measurements in your own home through the NMHH electrosmog page.

Electromagnetic radiation is monitored via 38 fixed monitoring stations and 20 portable probes that can be installed even in residential buildings and apartments. Over the past seven years, technicians have completed over 2,800 measurements near residential buildings, schools and telecommunication towers. None of the measurements yielded data above the health effects emission limit value and resulted in no further regulatory action.

nmhh.hu/elektroszmog

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REQUEST ELECTROSMOG MEASUREMENT!



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INTERNET

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number of uncovered devices using inappropriate frequencies

BANNED DEVICES

the number of households with cable TV services by county and region

CABLE TV

number and duration of landline and mobile phone calls

PHONE CALLS

numerous additional postal, IT and internet service-related Hungarian film statistical data

FILM STATISTICS

the audience share of various television channels

AUDIENCE SHARE LEVELS

electrosmog rates

ELECTRONIC DEVICES

The database available on the NMHH website consists of more than 400,000 telecommunications and media-related data items from 1990 to date, at statisztika.nmhh.hu.

The data available in English and Hungarian language is suitable for thesis papers, research, market analysis and education, and the data available through the database can be used to generate charts and diagrams.

400,000 +TELECOMMUNICATIONS

AND MEDIA-RELATED STATISTICS

statisztika.nmhh.hu


8TELECOMMUNICATIONS AND MEDIA SERVICE PROVIDER DATA LISTED AT A SINGLE SITE

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Internet child protection is equally important. A catalog of filter software can be downloaded from the site, which includes all the programs that allow parents to take control of the supervision of their children’s internet usage. The program can help reduce the chance of our children encountering pornographic or violent content, fall victim to online harassment or have others abuse their personal data.

On one hand, it provides children with the opportunity of learning the conscious use of media resources, and on the other hand, it provides their parents, relatives and teachers with an opportunity to master the necessary skills and subsequently pass them on to the children. Many adults doubt that they can teach young people anything at all on the use of media, as children are often much better at using the tools than their parents or teachers. It is important to make adults understand that not only must they convey technical skills to children, but also a responsible and critical approach arising from their age and experience.

All related content can be found on the gyermekbarat.nmhh.hu site. One of the highlighted subjects of the page is the age rating system – for cinemas, television and video games – as this serves as a fundamental point of reference for parents when protecting their children from harmful content.

Children can be best protected in the infocommunication space by training them for media awareness. Therefore, in addition to making the service providers comply with the laws pertaining to the protection of minors, the NMHH also pays special attention to awareness training.


www.gyermekbarat.nmhh.hu

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PROTECT YOUR CHILD IN THE DIGITAL SPACE!

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New genres, new realities – be a conscious viewer!

15 years ago, reality television shows were welcomed with increased interest and reservations, which have since maintained a presence in Hungarian television. In some cases of the genre, it is hard to tell how closely scripted the end result is. In the case of daily docu-reality series such as Éjjel-nappal Budapest, viewers have a tendency to forget that the events on screen take place within a scripted framework – the stories are shaped by a team of script-writers and the characters bring near-imaginary qualities to life and act out popular turns of events. It’s worth discussing such matters with your children.

New formats, new authors – be a critical consumer!

Major news portals make use of social media in order to get their articles to as many readers as possible. It’s astonishing that up to 70% of the visitors of news sites visit the web page through social media and the links listed in their news stream. The popularity of the individual articles depends on how many people share or comment on them, since if a lot of people like something, it is sure to appear on more people’s online wall. The artificial intelligence ranking the popularity of news items can’t decide whether the news is true or not or determine the quality of the content. Therefore readers should always check exactly who the material is from and how genuine the information is.

All media consumers should pay attention to the novelties of the changing media environment as new films, shows and online content can prove to be more entertaining and illuminating when adopting a knowledgeable approach.

New media environment: it has more to offer when better understood

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BASIC KNOWLEDGE ON MEDIA CONTENT

KNOWLEDGE BASE

A betiltott berendezések listája megtalálható az NMHH honlapján. Fontos, hogy amennyiben külföldről saját magunk hozunk be ilyen készüléket, akkor ellenőrizzük, hogy az a csomagolás vagy a hozzá adott tájékoztató szerint Magyarországon használható-e, és szerepel-e rajta a CE jelzés (Conformité Européenne), mert ez a logó mutatja, hogy a készülék megfelel minden európai szabályozásnak.

KNOWLEDGE BASE 37

In public

Refrain from discussing private matters in public places. Do your best to make sure what is private stays private.

Life goes on offline

It can have a bad effect on family discussions if you keep fiddling with your phone during Sunday lunch and can alienate those you share your most precious time with. If you have company, make sure you pay attention to your conversation partners and set aside the thrills of the virtual world for the time being.

Netiquette: the common wisdom of digital citizensToday’s digital citizens traverse a medium in which the rules of behaviour are only based on the experiences of a brief period. Let us help you with a few particular considerations.

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New sources of news – go beyond popularity!

Major news portals make use of social media in order to get their articles to as many readers as possible. It’s astonishing that up to 70% of the visitors of news sites visit the web page through social media and the links listed in their news stream. The popularity of the individual articles depends on how many people share or comment on them, since if a lot of people like something, it is sure to appear on more people’s online wall. The artificial intelligence ranking the popularity of news items can’t decide whether the news is true or not or determine the quality of the content. Therefore readers should always check exactly who the material is from and how genuine the information is.

New visual design – pay attention to quotes!

The new visual vernacular also has commonly recognized features. We devote attention to increasingly brief video content and the half-minute long advertisements of the past are now considered too long. Our favorite short videos designed to go viral and be shared with others are often only a few seconds long, yet can be endlessly repeated. We love placing commonly known, memorable imagery in new surroundings, which is why memes are so popular – these are images with text or visual tidbits which can help us quickly, ironically and humorously comment on various phenomena and further expand and shape the stock of replaceable symbols used in social exchanges.

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Self-proclaimed human billboards

Don’t flood the walls of your acquaintances with corporate games and spare them from any unsolicited promotional messages and refrain from any volunteer agency activities. Always think about what you are unleashing on your social ties as we all rightfully consider our friends to be more important than any commercial operations. In most cases, we are all private individuals on the net, so we should act accordingly.

The dilemma of parental pride

As a parent, it’s a huge experience to follow and document the development of your children and some of your friends can only be part of this wonderful process through social media channels. Still, we should consider that when sharing recordings of children in public, we are making a decision for them and depriving them of having a fresh start in building their own online history. When it comes to children, make sure you only post content for a limited audience and set up rules for yourself on how frequently and in what situations you share the source of your parental pride with the public.

Don’t be nasty!

In the digital realms, it’s harder to precisely draw a line between teasing and rough behaviour, sincere criticism and harmful attitude. Without body language and any visible emotional element, every word has a greater impact. Therefore, it’s worth carefully choosing your words in online disputes and using expressions which avoid misunderstandings and the possibility of someone misconstruing your good intentions. Don’t be a troll, i.e. a nameless commenter who only writes provocative remarks to online content just to nag.

Tread carefully!

It’s fairly hard to remain anonymous online and it’s commonly expected to list your real name and data on social media platforms. Our online history is increasingly attached to us and it’s worth keeping this in mind. When sharing images of yourself, it’s worth considering whether you would be happy if individuals beyond the circle of your immediate friends, your acquaintances, colleagues, current and future employees would see them.

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40 KNOWLEDGE BASE

Telephone – fraudsters promise prizes

A recent trend is for fraudsters to call unsuspecting subscribers posing as the customer service of the telephone service provider and somehow convincing them to pay some amount. They usually congratulate the caller and inform them that they won a prize from the company, yet in order to receive the prize they have to do something which allows them to remove funds from their phone or bank card. They might ask to use a bank terminal to transfer funds to a specific number, send a message to a premium-rate service number or provide the number of bank cards or non-activated pre-paid cards.

There are as many methods of fraud as fraudsters themselves, yet they all have one thing in common: they use threats or a promise of a prize to obtain money from us. The devices and channels at our convenience also provide an opportunity for fraudsters to scam anyone, yet a little care can easily expose them. The following is a list of common situations and advice on what we should pay attention to.

Don’t be fooled!

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SMS – never answer messages from unknown parties!

With the rise of smartphones, it is increasingly common for fraudsters trying to dupe subscribers the same way as on desktop computers, who aren’t used to encountering this on their phone. Part of the scheme is to warn the user of the phone that there is a virus on their smart device and to recommend a particular anti-virus software by launching it on their phone. What they fail to mention is that this actually entails sending an SMS to a premium-rate service number, which is charged to the user’s phone number. This takes place because by sending the SMS, the user unintentionally consents to using a product disguised as a premium-rate service. In all cases, make sure you get what you were promised!

Internet – beware pop-up windows and e-mails from unknown sources!

Whilst calls and SMSs are the main channels for fraudsters on phones, on the internet, pop-up windows and e-mail scams can cause annoyance. These work the same way as SMS or phone call-based scams. They try convincing us, by offering prizes or threats (for example, the threat of a virus), to pay a certain amount to a bank account or mobile telephone number. Viruses also pose a threat to e-mail accounts. The attachments of seemingly personal e-mails can hide malware which harms the entire computer when clicking on them.

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What can you do once the problem has already happened?

Complain to the fraudster company and reduce your losses! The contact information of content providers may be available online, from the messages sent to you or the premium-rate services information section of your mobile service provider.

File a report to the police!

Gather information, file a complaint and be informed on your rights with the service provider!

If your mobile service provider does not investigate your complaint or fails to comply with some other obligation required by law, you can also contact us via a request or report.

If you discover a data phishing site, file a report through out Internet Hotline page!

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How to avoid fraud?

Handle all calls, SMSs, e-mails or pop-up windows with caution! Carefully read them and only click if you’re entirely certain of their content!

Don’t reply to SMSs in which they ask you to send an “OK” or “Yes” response!

Ignore any warnings of viruses from unknown sources!

Only use anti-virus software from reliable sources on your smartphones: Make purchases through the Play or Apple stores!

Deactivate premium-rate service options on your phone!

Never, for any reason should you provide your bank account details, e-mail account user name and password or telephone subscription details to unknown sources.

Never react to foreign language or suspiciously poorly worded Hungarian letters which contain an unknown link and ask you to click on it!

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What kind of mobile device should I choose?

It is good to know what the G’s and LTE stand for but, of course, this know-how should be put to good use in your everyday life. When purchasing a mobile phone, you should also takes these into consideration. When shopping for a mobile, you have a wide range of options from traditional devices to smartphones. The pros of traditional phones include their low prices and battery capacity lasting up to a week with a single charge and you can be reached the same way as through a smartphone. The advantages of smartphones clearly include internet connectivity and the plethora of applications that make your life easier, such as GPS navigation or route planner services. When shopping for a mobile, you should also take into account the type of mobile internet services it provides. A 4G or 5G network in your neighborhood does not help if your device is not 4G or 5G ready, i.e. it cannot use the network. In addition to internet connectivity, also take into account your needs that basically determine what the ideal parameters of your mobile should be. Consider display size, battery capacity, the phone’s internal memory, camera quality, and decide which of the three popular operating systems (Windows Phone, Android, iOS) you would like to use.

G’s and LTE:

The various G’s denote the various generations of mobile telephony in the technological evolution. First generation devices used analogue signal transmission technology. 2G devices were the first to use digital signals. 3G technology is suitable for handling multimedia traffic, whereas 4G can transmit HD quality content. Currently 3G and 4G devices are the most popular but service providers are working on the introduction of 5G technology offering broadband and ultra-fast data transmission. LTE practically involves 4G technology. LTE stands for Long Term Evolution and is currently the most modern mobile data transmission technology.

What are the G’s of mobiles good for, what type of telephone should we choose and what is a neutral net or IPTV?

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BASIC TECHNOLOGY SKILLS

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What makes Viber or Facebook Messenger so special?

Classic messaging applications like Viber, Skype, Facebook Messenger or WhatsApp offer services without any guarantees for their quality as it depends on the quality of your internet connection. Services available via the open internet are called over-the-top (OTT) services.

Their operation is largely dependent on network neutrality as they can only work effectively if service providers ensure that these applications can access the internet.

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Internet of Things

Can you imagine sending a command from work or even using a voice command to your home heating system to ensure that the temperature is just right by the time you get home? Or perhaps all you only need is two touches if a button on your mobile to see how much milk is left in the fridge, and if necessary, you can order from the webstore straight away? The Internet of Things (IoT) makes this a reality. Connecting our household items to the network will open up many opportunities that seem all too futuristic right now. These innovative products can make our lives more comfortable, yet we still need to have a conscious approach in these matters.

What does it mean that we can browse the internet on a neutral network? Pursuant to the latest EU regulation, we all have the right to unlimited, i.e. neutral internet. In Hungary, this is enforced by NMHH. Network neutrality means that we can access and distribute any kind of content and service over the world wide web, and we ourselves can chose what software we use, and what kind of computer, smartphone or tablet we use to connect to the internet. Internet service providers may not discriminate against or ban the use of content transmitted via their networks based on the source, user or type of the specific content. If service providers could limit the traffic of certain content according to their business interests, it would significantly limit user selection on the content market and would also raise serious concerns regarding fundamental rights.

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VoD, today’s electronic videotheque

It is safe to say that today, Video on Demand (VoD) is what a videotheque used to be. Actually, it is more convenient, as you can access films and programs from your own home with a few clicks of a mouse without having to go down to the video store to pick up a video tape or DVD. All you need is two-way communication between the receiver and the central video store to select and view a film. The VoD service is available with any IPTV or internet-based TV technology or as an addition to digital terrestrial, cable and satellite television services.

Pause, record and rewind functions with television programs

There are two ways of recording television programs. One is to record the program on your own device using the set-top-box or a TV supporting this feature. In this case, the parameters of the device limit the total recording time, the number of concurrent programs available for recording and how to pause or rewind the live show. The other option is central recording: in this case, the service provider records the programs instead of the user. You should be aware that service providers are bound by much stricter rules as to what they can and cannot record. However, a great advantage of this solution is that they record all permitted television programs, so you can watch your favorite shows even a week after they were originally broadcast.

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What is IPTV? What sets it apart from internet-based, or OTT television?

IPTV service means that the television service provider transmits signals to your TV via the internet. In this case, the service provider guarantees the high quality of internet connectivity and broadcasts television programs via a private internet network not available to the general public. To receive the signals over the internet, you need a set-top-box installed by your service provider for a subscription fee.

Conversely, OTT (over-the-top) television is provided via the open internet (using the network of your internet service provider or an open network available at any public space). In this case, the service provider does not guarantee the quality of the television signal. OTT also requires a set-top-box or a device that can display the internet signal such as a smartphone, tablet or computer.

Authorized data collection?

Make sure you consider the price you’re willing to pay for a particular smartphone application service and whether it’s worth providing the application with access to all your personal data.

Lock

Make sure you turn on the remote access or lock function in the settings of your smart device. If the device is stolen and turned on, its location can be identified and remotely locked.

Regular backups

Make backups of the important information stored on your devices to computers or cloud services. If you have a backup of your most important phone numbers, images and e-mails, should your device fall into the wrong hands, you can easily lock it without losing any valuable information.

Secure connection

Online shopping and banking transactions should only be performed through an internet access with an address bar starting with https://. The secure nature of the connection is also indicated by a green padlock icon at the front of the address bar, especially in the case of important sites which require personal data for administrative purposes, e.g. bank websites.

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How to protect yourself in the digital space?

Password-based login, lock screen

Make sure you set up your computer and smart devices with password-based logins. Password protection and lock screens should reload every time you leave the console or smart device for a longer period of time.

User accounts

If sharing a computer with your family or in a community, it’s important to provide everyone with separate accounts they can login to, which only provides access to their own documents and applications.

Shop and Facebook with passwords only

Set up your phone in a way that will only allow downloads of applications or media content from popular application stores after providing a password. Don’t automate your Google or Facebook login either, because if unauthorized parties have access to your account, they can gain a great deal of control. It’s better if you take a few seconds to enter your password every time you log in.

BASIC TECHNOLOGY SKILLS

NATIONAL MEDIA AND INFOCOMMUNICATIONS AUTHORITY

Communication Directorate1015 Budapest, Ostrom utca 23–25.mail address: 1525. PF. 75Tel: +36 1 457 7100Fax: +36 1 356 5520e-mail: [email protected], [email protected]

NMHH.HU

TELEVISION RADIO TELEPHONE INTERNET

PRESS POST FILM

2017

Documents

Tips, information and advice for everyday digital life