TIMOTHY FORD1034 Spacious Skies Ln ■ Durham, NC 27703 ■ 252-268-2735 ■ tfordchevy@gmail.com

Network Engineer

EMPLOYMENT HISTORY:

EXPERIS (CISCO) – MORRISVILLE, NCCALO Lab Network Engineer 11/2015 – current

Responsible for monitoring the Cisco CALO case queue for recreate assistance needed by Customer Support Engineers in a 24x7x365 environment. Worked cases based on the severity and service level agreement (SLA) which included critical accounts program (CAPS) and priority levels 1-4. Provided escalation assistance to duty managers and the VaaS team for cases needing a higher level of support. Other duties include working closely with engineers (case owners) via Webex productivity tools such as Jabber, assisting team members with high priority cases in order to meet service level agreements, reporting infrastructure issues such as power outages and CRAC unit temperature thresholds reached to permanent personnel, training new lab engineers and co-ops, and various other lab tasks. Highlighted below are newly acquired skills.

ASA 5500-X with FirePOWER (NGFW) Firepower Management Center 750 (FMC) Next Generation IPS 7k and 8k (NGIPS) Sourcefire training (limited)

CISCO SYSTEMS - MORRISVILLE, NC 01/2014 - 10/2015CALO Lab Technician Co-Operative (Advance Services and Enhanced Customer Alignment Testing Services Lab)

Responsible for monitoring, managing, and dispatching proactive case requests and providing assistance for Cisco Advanced Services Engineers. Managed recreate requests in queue according to priority levels ranging from CAPs, P1 – P4, and lab tasks. Supported two high touch CAP cases for FedEx and Exxon Mobile for the Solutions Validation Services organization. Built from the ground up and provided ongoing support for complex leaf-spine topologies for Cisco ECATS engineers which included the conversion from using Nexus 7000 to Nexus 9000 series multi-layer switches. Provided very clear and concise case notes prior to handing off the case to the engineer. Used a structured troubleshooting approach for recreate issues from layer 1-3 of the OSI model. Provided clear and concise case notes outlining details of the work done such as the topology, cable diagram, routable IP addresses, and default credentials prior to handing off the case to the engineer. Highlighted below are technologies, tasks, and other skills acquired.

Trained Co-Ops Racked, cabled, power mapped, remote access Upgraded/downgraded software via major, minor, or maintenance release Installed - 40% of PDU’S in the AS lab infrastructure Built CCIE PODs for Data Center, Service Provider, and Enterprise teams Infrastructure devices - COMM servers and BackBone switches Traffic generators - IXIA, Spirent, and Pagent routers Cisco servers – UCS 5108, B200 and B400, Fabric Interconnects 6100 and 6200 Data Center - Nexus 2k, 3k, 5k, 6k, 7k, and 9k

Service Provider - GSR 12K, CSR 1K, ASR 1K, ASR 9001, ASR 9006  ISR G2 routers such as 1900, 2900, 3900, 4451X  Multilayer Switches - 4500, 6500, and 7600

AAR CARGO SYSTEMS – GOLDSBORO, NC 10/2012 – 08/2013Technical Support – Intern

Responsible for deploying desktop and laptop computers per new hire. Wiped computers and installed basic software images for next usage. Other duties included:

installing engineering software such as SolidWorks and CATIA upgrading and replacing computer hardware components keeping audits for workstations, laptops, Cisco IP phones, and network copiers assisting with Tier 1 Help Desk Support

LENOIR COMMUNITY COLLEGE, KINSTON, NC 05/2011 – 12/2012

MIS Department Technical Assistant/Volunteer

Assisted in installing, configuring, imaging, diagnosing, and maintaining Windows XP and Windows 7 operating systems. Troubleshooted, diagnosed, and repaired issues with network settings and installed proper configurations on Dell desktop computers specific to staff, faculty, and student classroom/lab usage. Responsible for reformatting hard drives using Symantec Ghost cloning software, which consist of wiping and cloning hard drive disks, cannibalizing unusable equipment, and preparing equipment for annual computer sale. Configured TCP/IP settings Hewlett Packard and Ricoh printers.

led small team of students to install distribution racks with patch panels and preconfigured Cisco switches in wiring closets

upgraded legacy ethernet cable with CAT5e cabling in over 30% of campus wiring closets. replaced 100% of campus from non-Cisco access points to Cisco Aironet 1200 series access

points establishing first time campus-wide Wi-Fi access. successfully converted over 60% of campus desktop computers in labs from wireless to Ethernet

to resolve legacy equipment issues.

EDUCATIONEast Carolina University, Greenville, NC Route and Switch Professional Level– Cisco Network AcademyBS in Industrial Technology - Information and Computer Networking (Graduated - 05/2016)

Lenoir Community College, Kinston, NC Route and Switch Associate Level– Cisco Network AcademyAAS in Networking Technology (Graduated - 05/2012)

ITT Technical Institute – Houston, TXAAS in Electronics Engineering (Graduated - 09/2001)

CERTIFICATIONS

CCNA – completed 01/30/2015 CCNP – currently studying Career Readiness Certificate (CRC)

COMPUTER PROFICIENCYWindows 7, 8.1, 10Macbook Pro (Mountain Lion, Yosemite, Seirra)MS Office 2007, 2010, 2013 (MAC), 2016

RELATED JOB SKILLSUnited States Marine Corps – Camp Lejeune, NC (12/1993 – 10/1996)Toastmasters International – Talkers@Cisco.com (08/2015 – current)Cisco Evidence Based Troubleshooting version 2, by Dave Broenen (10/2015)NGFW and NGIPS Training by Cisco Sourcefire