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Time to Move Away From

Fragmented IT Management

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Established in 2002 as part of privately held Zoho Corporation 750 employees, R&D in India & Global presence More than 70K customers worldwide spanning Global Enterprise, SMB & online business Continuous R&D to bring in new technologies and best practices to Enterprise IT Management Award-winning Enterprise IT Management portfolio with more than 20 purpose-built products

ManageEngine At a Glance

ZOHO Corp

WebNMS

OEM / Telecom Business. World #1 in EMS frameworks

ManageEngine

70,000+ customers

Strong Product line

Marquee customers

ZOHO

Innovating for the future

Web 2.0 Leader

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ManageEngine challenges the status quo Alternative to complex, expensive IT management products

No-frills Enterprise IT Management

Driven by R&D and world-class software development 100% focused on the technology drivers & business imperatives of our

customers Award-winning product portfolio & best-in-class functionality

Over 20 products including IT360 for Integrated IT Management Proven business value & technical excellence

ManageEngine Delivers No-Frills Enterprise IT Solutions

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More than 70,000 customers of every size and type Serving companies in more than 200 countries that rely on complex, multi-vendor, virtualized & cloud IT Three out of every five Fortune 500 companies are ManageEngine customers!

ManageEngine Customers Business-focused IT Organizations Around the World

ManageEngine’s Technology Portfolio

Network

Network Monitoring

Netflow Analysis

Network Config Mgmt

Servers & Applications

Server Monitoring

Application Performance Monitoring

End User Experience

Desktop

Desktop Management

Asset Management

Mobile Device Management

ServiceDesk

Helpdesk

ITIL Servicedesk

Software License Tracking

Windows Infrastructure

Active Directory

SQL Server

Exchange Server

Event Log & Compliance

Windows Event Logs

Syslog Management

Firewall Log Analyzer

Security

Vulnerability Analysis

Patch Management

Password Management

OnDemand

Help Desk solution

Application performance management

Unified IT Management: Single solution to Manage IT as One

Network Management

Server & Application Management

IT Help Desk & Windows Management

Log Analysis & Security Management

20x20 IT Vision

ManageEngine Solutions for IT Management

Real-Time IT

Cloud & Virtualization

On Demand

Mobile Social &

Collaboration

Integrated IT Management

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Fragmented IT Management

Concentrates on a single problem

Lack of end-to-end service visibility

Reactive IT department

Lack of management ownership

Growing total cost of ownership figure

Inaccurate capacity planning

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Challenge: Need a “single pane of glass” for monitoring IT assets and key business processes

Silo’ed IT Management

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Manage IT as One

Comprehensive visibility to end to

end IT services

End-to-End visibility to

Availability and Performance

Data

Necessary reporting to

make accurate decisions

Resilient architecture for

enterprise environment

ManageEngine’s Unified IT vision

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The Evolution of Modern IT Management

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IT360 As ‘Operations Bridge’ : Break IT Silos

• Using IT360 as ‘the Operations Bridge ’ – All actionable IT events and Incidents are logged in IT360 Service Desk

– Visibility for Service Desk & NOC Teams for faster resolution

Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."

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Business Views

ITIL Service Desk

Applications

Infrastructure

•Business Dashboards

•SLA Management

•Trend Analysis & Reports

•Incident Management

•Problem Management

•Change Management

•Other processes…

•Application Performance

•End-user Experience

•Synthetic Transactions

•Application insights using APDEX scores

•Network, Servers, Database, Storage, Middleware

•Fault, Performance, Capacity

•Physical / Virtual

•Pvt Datacenter / Public Cloud

•Mobile device management

ManageEngine’s Approach to Unified IT Management

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Unified IT Management Portal

Unified views of IT Operations (Network, Servers, Applications, Database)

Integration between IT Operations and IT Service Management

Business Service Views

Proactive Monitoring & Reporting

Real-time alerting and Flexible Reporting

Proactive SLA actions for service level monitoring

Multi-protocol, Multi-vendor support

Secure

Authorization: Role based access control, Privilege based views

Authentication: Strong Encryption & secure key management

Scalability & Robustness

Distributed Probe-Server Architecture for higher scalability

High availability & Redundancy for robustness & reliability

Ease of Use and Faster Learning curve

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• SLA Management

• Web / J2EE Transactions, SOA

• APM insight with Apdex scores

• Automated Incident

• Event Management

• Service catalog

• Project management

• Availability / Performance/ Capacity Management

• Cloud application and virtualized environment management, with support for VMware & Hyper-V

• Integrated WAN Traffic Analysis

• Performance

• IPAM & Switch port mapping

Network Monitoring

Systems Management

(DB, Servers, Applications,

Middleware, Storage Devices

)

End User Experience

Management

ITIL ServiceDesk & CMDB

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IT360- Monitoring Capabilities

Desktop management

Mobile Device

Management

Software deployments

System tools

Patch

management

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Few New Additions IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include: Unified discovery engine

Enterprise search IPAM and Switch port mapping Project management

APM insight with Apdex scores

"The best part is the integration of monitoring and help desk. This allows us to manage IT assets and monitor them from a single console, ability to monitor applications with infrastructure co-relation gives my team a clearer visibility, but something I have noticed very lately is the power of centralized alarm configuration with root cause analysis, that has become the most important feature for us and has made us proactive.” Mr. Marsorry Ickua, Director, IT , Bank of Namibia

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Few Screenshots

“We have a huge infrastructure spread across several locations. Being able to capture all of our systems automatically rather than relying on an import of a CSV file will greatly ease the administrative overhead. Our company is growing through acquisition, so the auto-discovery feature will greatly streamline adding all of the devices of the new companies we are adding.” Jason Beckett, Enterprise system administrator at Prime Healthcare Services on IT360

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Enterprise Search

A Google like interface to search keywords from IT360 and other third party Application’s databases without a need of SQL expertise

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Project Management

Manage projects real time with inbuilt project management module.

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IT360 As a ‘Single Pane of Glass’ Across IT

Automatic Incident logging

Visibility into impact on

business service

Pin-points root cause

Right Person works on the

problem

Brings collaboration at work with better accountability and visibility

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USP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard

“We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.” Devesh Surana, Vice President, IT, National Commodities Exchange

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IT360 Professional: For Small and Medium enterprises with IT infrastructure concentrated at a single location or locations that are VPN connected

IT360 Enterprise: For Medium and Large enterprises with geographically distributed IT infrastructure. The probe-central architecture enables scalability and failover configuration ensures high availability at sites

IT360 MSP: For Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7

ManageEngine IT360 Editions

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Awards & Recognitions Infotech research recognizes IT360 as the

best bang for the buck, when compared to other vendors in the market

IT360’s Application Performance Management framework has been listed in Gartner’s Magic Quadrant multiple times.

IT360’s ITSM module has been listed in Gartner’s Magic Quadrant for ITSSM solution in 2013.

“IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT, which could never give us a complete picture. IT360, with its centralized dashboard, has enabled us to gain a better visibility of our entire IT infrastructure.” Mr. Jim Garvey, Head IT Operations, RME Global, Australia

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Strengthening the DCIM story by adding:

Network configuration and change management module

IT workload automation

Passive device monitoring using M2M technology

The Roadmap Ahead

Thank You

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For any enquiry, Please e-mail us to: it360-eval@manageengine.com