TIJ - Suggestion Scheme Training Brochure Jan 2008 Rev C

8/7/2019 TIJ - Suggestion Scheme Training Brochure Jan 2008 Rev C

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TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)

• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)

• E-mail [email protected], [email protected], [email protected]

• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665

FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

“http://www.freewebs.com/freelance-auditor”5S Housekeeping, ISO 9000, ISO/TS 16949, ISO 14000, OHSAS 18000, HACCP / ISO 22000, TQM

ISO/IEC 17025, HALAL, ILO-OSH, CHRA, HAZOP, SPC/SQC, Prime Minister Quality Award (PMQA)

Singapore Quality Award (SQA), QCC (Quality Control Circle), Staff Suggestion Scheme (SSS)7QC Tools Problem-Solving, FMEA, Six Sigma, Management & Sales Skills, Motivational Training

’

Staff Suggestion Scheme (SSS)

Get Ideas from Everyone!

TOYOTA

BAD

OKAY

GOOD

ACTION!

Details of Workshop Leader at page 6.

1. Mr Lam Chun See (Main)

2. Mr BH Soh (Support)(B.Sc, NUS Singapore 1984)

Training Request Form at page 7.

You can email to us anytime!




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665


“http://www.freewebs.com/freelance-auditor”

InInInIn- -- -House Training ProgrammesHouse Training ProgrammesHouse Training ProgrammesHouse Training ProgrammesOperating a successful Staff Suggestion Scheme is not easy!

Many organisations embark on a Staff Suggestion Scheme with the hope of developing whatPeter Drucker calls, “a thinking workforce”. But to their disappointment, what they oftenachieve is more of a complaining workforce. Instead of suggestions that help to solve

problems and raise quality and productivity, much of what they receive are feedback whichmerely point out the problems without offering practical solutions. Rarely do they receivesuggestions that are well thought-through and carefully written.

Is your company in such a predicament? To overcome this problem, the managementmust do 3 things (at least):

• Set clear standards of what is meant by a quality suggestion• Train all staff in how to spot opportunities for improvement and how to write a quality

suggestion.• Train managers and supervisors to guide their subordinates in writing suggestions.

TITLE OBJECTIVES #1. TEI: Tapping

Employee Ideas

(For SS committeemembers) 1-Day

• Better understand the key factors for success inmanaging a staff suggestion scheme

• Able to develop strategies to overcome the problems inmanaging the staff suggestion scheme

Pg3

2. ESS: EncouragingStaff Suggestions

(For managers &

supervisors) 1-Day

• Able to perform his role in the effective implementationof the staff suggestion scheme

• Able to help his staff to come up with more and betterquality suggestions

Pg4

TES: Tools forEffectiveSuggestions

(For all Staff) 1-Day

• Understand his role in the staff suggestion scheme

• Able to spot opportunities for suggestions

• Learn basic idea generation techniques

• Know how to present ideas in the form of workablesuggestions

Pg5




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665



(1) TAPPING EMPLOYEE IDEAS (TEI)

Course Contents:Course Contents:Course Contents:Course Contents:Introduction

Do you face these problems in your staff suggestion scheme?• Low participation and support from staff,• Poor quality of suggestions,• Much time spent in processing and evaluating suggestions.

If you do, you are not the only one. The above are some of the common problems faced bymany organisations that have implemented a staff suggestion scheme.

Course Objectives

This seminar is designed to help you to develop strategies to overcome the above problems.In this seminar you will:• Learn about the basic elements of an effective staff suggestion scheme,• Understand the key factors of success in managing a staff suggestion scheme,• Review the state of the staff suggestion scheme at your company,• Develop strategies to enhance your staff suggestion scheme.

Target Group

For SS committee members.

Duration

1 Day

Seminar Contents

• What is a Staff Suggestion Scheme (SSS)

• Basic structure of a SSS

• Difficulties and pitfalls of operating a SSS

• Strategies to Enhance your SSS




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665



(2) Encouraging Staff Suggestion (ESS)


In order for your company to overcome many of the problems commonly encountered inmanaging the staff suggestion scheme such as:• Low participation and support from staff,• Poor quality of suggestions, it is vital to involve the line managers.

Course Objectives

This seminar is designed to help the manager to perform his role in the effectiveimplementation of the suggestion scheme. In this seminar he will learn about:• The common problems of operating a staff suggestion scheme,• The key factors of success in managing a staff suggestion scheme,• How to help his staff to come up with more and better quality suggestions.

Target Group

For managers & supervisors.

Duration

1 Day

Seminar Contents

• What is a Staff Suggestion Scheme (SSS)

• Difficulties and pitfalls in operating a SSS

• Role of the manager in leading staff suggestions

• Nemoto’s 5 principles

• Guiding subordinates in writing suggestions




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665



(3) TOOLS FOR EFFECTIVE SUGGESTIONS (TES)


Low participation and poor quality of suggestions are the two biggest challenges faced bycompanies which operate a staff suggestion scheme. This leads to other problems like:

• Delay in processing, evaluation and implementation of suggestions,

• Low implementation rate,

• Reduced enthusiasm of staff and managers,

• Frustration at all levels.

This problem can be addressed through training. In fact, a study mission to Japan organisedby the National Productivity Board in 1987 found that training staff in how to makesuggestions was a common practice among outstanding organisations like Toyota andMatsushita. Towards this end, Mr Lam Chun See has specially developed the Tools forEffective Suggestions (TES) training programme. This programme is part of his

Ideas@Work Series. It will help your staff to master the basic technique for makingsuggestions; from problem identification, to idea generation, to suggestion writing.

Course Objectives

To help your staff to master the basic technique for making suggestions. It ranges fromproblem identification to idea generation, to suggestion writing. On completion of the training,staff will: Understand the factors that hinder their ability to make more and better quality

suggestions. Become more alert to situations in their day-today work where opportunities for

suggestions arise. Acquire creative thinking skills to generate ideas Know how to present their ideas in the form of workable suggestions that are easy to

understand, evaluate and implement.

Target Group

For all Staff.




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665



(3) TOOLS FOR EFFECTIVE SUGGESTIONS (TES)

More Info onMore Info onMore Info onMore Info on Course ContentsCourse ContentsCourse ContentsCourse Contents & METHODOLOGY& METHODOLOGY& METHODOLOGY& METHODOLOGY::::

Basically, this 1-day programme will cover 6 topics.

1) Your role in the Suggestion Scheme

2) Problem Finding – How to Spot Opportunities for Improvement

3) Fact Finding – How to Investigate Problems

4) Idea Finding – How to Get Ideas

5) Solution Finding – How to Write Suggestions

6) Conclusion – How to Organise Yourself to Succeed in Making Suggestions

(1) Your role in the Suggestion Scheme

• Video – A specially produced video, featuring local artistes is used to help the

trainee to appreciate his role in being a responsible suggester

• What is a ‘quality’ suggestions (include exercise to evaluate actual suggestions)

• Introduction to the 4 stages of making suggestions

(2) Problem Finding – How to Spot Opportunities for Improvement

• Importance of being able to spot problems

• Problem finding tools

- 3-Mu Method

- Observing customer behavior method

(3) Fact Finding – How to Investigate Problems

• 5W2H Questioning Technique

• San-Gen Shugi Technique

(4) Idea Finding – How to Get Ideas

The power of ideas

Correct attitude to find ideas




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665



Idea Finding Tools such as:

- Idea Mapping method

- Osborn’s checklist

- Rest, reflect & incubate method

(5) Solution Finding – How to Write Suggestions

• How to select the best idea to put up as suggestion

• Refining your idea, including how to try out the idea if necessary

• How to write suggestions

(6) Conclusion – How to Organise Yourself to Succeed in Making Suggestions

• Some tips on how to organise yourself to be an effective suggester

UNIQUENESS OF OUR PROGRAMME

You will notice from the above that:

a) The contents cover all the phases of the suggestion making process; from spotting

opportunities for improvement to writing the suggestion. We believe that this is unique tothe TES programme. Most other creative problem solving programmes tend to over-emphasize the idea generation aspect, the so-called “ideation” phase.

b) Every attempt has been made to ensure that the trainees are equipped with tools that hecan use to enhance his suggestion-making skills.

c) A number of Japanese kaizen techniques and concepts have been included. Thesetechniques have been tried and tested in some of the best-run companies in the world.

OUR COMMITMENT

To maximize the effectiveness of this programme, our trainers will be spending time to gatherinformation about the status of the suggestion scheme in your organization before the coursecommences. This is to ensure that they fully understand the needs of the trainees. They will alsogather examples of actual suggestions from your organisation to use as case studies in thetraining. From our experience, this is a very effective method to teach the correct technique ofwriting suggestions.




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665



WORKSHOP LEADER (MAIN)

Mr LAM CHUN SEE. He was formerly the manager of theQuality Management Department of the Singapore NationalProductivity Board where he worked from 1984 to 1992 as atrainer and consultant in productivity and qualitymanagement. He specialises in TQM and Japanese-styleemployee involvement programmes like QCC, 5S andsuggestion schemes. He received training in this area fromthe Japan Productivity Center and from working alongside

Japanese productivity experts attached to the NPB from 1985to 1991. Since 1986, Mr Lam has assisted numerouscompanies in Singapore and Malaysia in improving their staff

suggestion schemes through consultancy and in-house training services. Among thesecompanies are: Singapore: (Tat Seng Paper Containers Ltd, Jurong Shipyard Ltd,Chartered Electronics Industries, Trans-Island Bus Services Ltd, Tru-Marine Pte Ltd).Malaysia: (Sarawak Economic Development Corporation, Asean Bintulu Fertilizer Sdn Bhd,Petronas Penapisan Melaka Sdn Bhd, Petronas Exploration & Production Sector).

Workshop Leader (Support)

SOH BENG HOCK, ACT – Auditor, Consultant, Trainer. Mr SohBeng Hock (born 1961), quality and environmental managementsystems consultant, graduated with a Physics degree from theNational University of Singapore (NUS) in 1984. Gathered awealth of experience in quality assurance and qualitymanagement system in 5 countries, as well as the environmentalmanagement system in 2 countries.

He started his career as a process engineer with SGS-Thomsonin Malaysia in 1984 and subsequently, he joined PCI Limited in Singapore as a qualityengineer. Mr Soh then spent four years with Philips Singapore as a QA engineer in theirRF/TV Tuner factory.

Prior to forming his own company, TIJ Consultants in Malaysia in January 1997 and inSingapore in February 1999, he was with Asian Business Consultants for 3 years asconsultant and later as Country Manager (Singapore) in ISO 9000 & ISO 14000. Mr Sohwas the QA Manager with Armstrong Industries, where he was responsible for the successfulinstallation of ISO 9000 Quality Management System managing the project as InternalConsultant, Trainer, and Project Manager. Serves as a Certification Auditor in conductingISO 9000 Certification Audit for six certification bodies to audit in 4 countries now - Malaysia,Singapore, China, Vietnam.




• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)

• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)



• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665


“http://www freewebs com/freelance auditor”

Training Request F orm Please provide all requested information.

Company HRDF / PSMB Ref #

Location Phone # and Fax #

Internet E-mail Address

Course Information

Name of Course (please tick): 1. TEI: Tapping Employee Ideas

(For SS committee members)

2. ESS: Encouraging Staff Suggestions(For managers & supervisors)

3. TES: Tools for Effective Suggestions

(For Staff)

Number of Participants

Proposed Dates of Course In-House Location

Please FAX Training Request Form To:

TIJ CONSULTANTS SDN BHD

Fax: (03) 5632-7818 / (07) 5123-909

Thank You!We will contact you within 1-2 days or you can email your request anytime!

Documents

TIJ - Suggestion Scheme Training Brochure Jan 2008 Rev C