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a. planningb. leadingc. controllingd. organizing

(d; +asy; p. )$

4. he organizing function includes a determination of which of the followinga. what tasks are to be doneb. who is to do these tasksc. who reports to whomd. all of the above

(d; &oderate; p. )$

5. +very organization contains people, and it is management0s 6ob to direct and coordinate thesepeople. his is the ------ function.a. planningb. leadingc. controllingd. organizing

(b; &oderate; p.)$

7. ccording to 8enry &intzberg, the ten managerial roles can be grouped into three categories.%hich of the following is not one of these groupsa. concern with the interpersonal relationshipsb. the transfer of informationc. decision makingd. liaison roles

(d; hallenging; +/h. 1"1; p. 3. $

19. n e/ample of &intzberg0s interpersonal management role is:a. spokesperson.

b. leader.c. negotiator.d. monitor.

(b; &oderate; +/h. 1"1; p. 3$

11. %hen a manager searches the organization and its environment for opportunities and initiatespro6ects to bring about change, the manager is acting in which rolea. negotiatorb. entrepreneurc. disturbance handlerd. resource allocator

(b; hallenging; +/h. 1"1; p. 3$

1!. %hich of the following is not an essential management skill identified by obert atza. technicalb. computer

!

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c. humand. conceptual

(b; &oderate; p. *$

1#. %hen managers have the mental ability to analyze and diagnose comple/ situations, they possess:a. technical skills.

b. computer skills.c. human skills.d. conceptual skills.

(d; hallenging; pp. 3"4 $

1). %hich one of the following would not be considered a human skilla. completing accounting reportsb. communicatingc. resolving conflictsd. working as part of a team

(a; &oderate; pp *"3$

1*. ccording to 2uthans and his associates, which of the following is not considered a part oftraditional managementa. interacting with outsidersb. decision makingc. controllingd. planning

(a; &oderate; p. 4$

13. %hich of 2uthan0s managerial activities involves socializing, politicking, and interacting withoutsidersa. traditional managementb. communicationc. human resource management

d. networking(d; hallenging; p. 4 $

14. ccording to 2uthans, successful managers spent more of their time on ----- than on any otheractivity.a. traditional managementb. human resource managementc. networkingd. communicating

(c; hallenging; p. 5$

15. common thread running through the functions, roles, skills, and activities approaches tomanagement recognizes the importance of:a. managing technology.b. managing people.c. politicking.

#

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!*. @undamental consistencies allow ----- of behavior.a. observationb. systematizingc. researchd. predictability

(d; &oderate; pp. 7"19$!3. =ehavior is generally ----- and the ----- of behavior is a means to making reasonably accurate

predictions.a. predetermined; observationb. predictable; systematic studyc. controllable; theoretical applicationd. uncontrollable; systematic study

(b; &oderate; p. 19$!4. ----- includes analyzing relationships, determining causes and effects, and basing conclusions on

scientific evidence.a. n the study of

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individual behaviora. sociologyb. social psychologyc. psychologyd. anthropology

(c; &oderate; p. 1!$

#!. he

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c. social psychologyd. political science

(a; &oderate; p. 1!$

#5. ----- has helped us understand differences in fundamental values, attitudes, and behavior betweenpeople in different countries.

a. nthropologyb. sychologyc. Social psychologyd. olitical science

(a; hallenging; p. 1!$

#7. opics of study in political science include all of the following e/cept:a. structuring of conflict.b. the social system in which individuals fill their roles.c. allocation of power.d. how people manipulate power for individual self interest.

(b; hallenging; p. 1!$

here are @ew bsolutes in t is based on contingencies.c. here is little disagreement among

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(a; &oderate; p. 1*$

)). %hich of the following is not truea. urrently, )3 percent of the D.S. labor force are women.b. &inorities and immigrants make up !# percent of the workforce.c. he male aucasian working full time to support a non"employed wife and school"aged children

is a minority.d. he proportion of minorities and women is shrinking.

(d; hallenging; p. 1*$

)*. he implications of workforce diversity include all of the following e/cept:a. managers have to shift their philosophy from treating everyone alike to recognizing differences.b. diversity training should be provided.c. revamping benefit programs is needed to accommodate the different needs of different

employees.d. the same perceptions are used in decision making.

(d; hallenging; p. 1*$

)3. ----- is a philosophy of management that is driven by the constant attainment of customersatisfaction through the continuous improvement of all organizational processes.a. &=