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Thursday, October 16, 2008 12:00 PM – 1:30 PM

Thursday, October 16, 2008 12:00 PM – 1:30 PM. Secretary Wanted Clerical assistant needed to support director of busy local office. Greet and escort guests

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Thursday, October 16, 2008

12:00 PM – 1:30 PM

Secretary Wanted

Clerical assistant needed to support director of busy local office. Greet and escort guests. Answer phone and take messages. Open and distribute mail. Make coffee and order lunch etc. for staff. Use Dictaphone to type letters and memoranda. Use shared computer to compile reports as directed by management. Maintain hard copy ledger system. Review computer printouts and verify data against source documents. Attend business meetings to take formal minutes. Maintain files (including microfiche), file room and forms.

Qualifications: High school diploma, including courses in secretarial practices, typing and bookkeeping. Experience with WordPerfect and Microsoft Works a plus. Must have a pleasant personality

“Office of the Future” Resource Coordinator — Virtual offices that employ numerous

contract workers will rely heavily on individuals adept at bringing together the right human resources for a given project — much like movie producers assembling a cast, camera crew and production team.

Workflow Controller — This individual will serve as "mission control" for an organization. Whereas the resource coordinator will assemble project teams, the workflow controller will ensure these professionals have the support and resources required to do their jobs. This position also will facilitate interaction among teams and coordinate the transfer and use of company resources such as computers, communications equipment and other technological tools. In smaller organizations, the same person may perform workflow control and resource coordination.

“Office of the Future” Knowledge Manager — In the more fluid and project–based office

of the future, this central figure will serve as a repository of institutional information, history and best practices. The knowledge manager will ensure continuity and consistency, and help new employees and project professionals adapt to the organization's culture. In addition, the knowledge manager will perform a function similar to that of a librarian, assisting people in locating the documents or data necessary to perform their jobs.

Telecommuting Liaison — As the number of off–site workers increases, companies will designate a telecommuter liaison to connect remote workers with each other and management. In some instances, individuals in this position will work with senior management to develop telecommuting policies, including helping to determine which positions are suited for off–site work. Day–to–day responsibilities will include managing telecommuting schedules and providing technical support and updates to telecommuters regarding changes in operational procedures and company policies.

“Office of the Future”

Virtual–Meetings Organizer — This person will help employees schedule conferences and set up the necessary equipment. The virtual–meetings organizer will be technically proficient and trained in the use of cameras, projection systems, electronic whiteboards, meeting software, audio equipment and related tools.

Today’s Agenda

Personal Succession Planning for the Administrative Professional

Career Development Services at the University of Michigan

Personal Succession Planning for the Administrative Professional

October 16, 2008

What We Will Discuss Getting From Here to There Getting Ready for What’s Next Getting the Job You Want The Power of Networking What Employers Look For Resumes and Interviews Differentiating Yourself Casting Your Confidence Net™

Getting From Here to There What is “there”? What are your motivations for going there?

– Your strengths– Your education– Your pocketbook– Your ego

Is the timing right to make a move?– Be strategic

The Sad Story on Strengths

Only 17% of us have our strengths in play most of the time– That’s less than two out of ten of us that

succeed in capitalizing on our strengths

Those two out of ten are significantly:– More productive– More customer focused– More likely to stick around than the rest of us

Getting Ready for What’s Next Clarity regarding your desire to change

roles Personal development plan in place

– Special projects and “stretch assignments”– Mentoring from someone already in the

position you aspire to– Training

Open and ongoing dialogue with your boss

Moving Beyond Administrative First, appreciate the importance and value

you create every day in your current role Move to something you love as opposed

to running from something you hate Seek the support of your boss Learn about new roles Acquire the skills and training to be

successful in your next role

Getting The Job You Want

Take responsibility for your own career

Imagine the possibilities

Create your future

Network

Networking

A lifelong process that can enrich you professionally and personally

Based upon:

– Reputation

– Responsibility

– Relationships

Reputation

Your calling card and your greatest asset You build it by being your best and doing

your best

What five skills and two major strengths are you known for in your professional world?

What Are You Known For?Five Skills

1. ________________________________________

2. ________________________________________

3. ________________________________________

4. ________________________________________

5. ________________________________________

Two Major Strengths

1. ____________________________________________________________

2. ____________________________________________________________

Responsibility and Relationships

Responsibility– Taking charge– Showing initiative– Making choices

Relationships– Get to know people for who they are and not for what

they do– A sincere connection is the foundation of successful

networking

Networking Tips

Ask for information, not a job Stay in touch with your contacts Start with people you know Keep your promises Join professional organizations Get a mentor Keep a networking log

What Employers Look For

Motivation Job fit Accomplishments Style Professionalism Passion Creativity and problem-solving ability

Resumes Focus on skills and accomplishments with

attention to actual results Short, powerful lines with bulleted

statements compel the reader Use action verbs to highlight your

qualifications Customize Write, rewrite and be sure to proof

Interviews

Understand how behavioral-based interviewing is conducted

Practice answers to anticipated questions Relax Come prepared with your own questions Do your homework beforehand Be yourself

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Behavioral-Based Interview Questions

“Give me a specific example of a time when you used good judgment and logic in solving a problem.”

“Give me a specific example of a time when you had to conform to a policy with which you did not agree.”

“Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.”

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Sample Behaviors

Adaptability Attention to Detail Decisiveness Delegation Energy Flexibility Impact Initiative Innovation

Judgment Negotiation Planning and Organizing Presentation Skills Risk Taking Sales Ability/Persuasive-

ness Teamwork Tenacity

Keys to Differentiating Yourself

First impressions– Boldness– Creativity– Energy and passion

Customization: matching your skills and interests with their needs

Follow up

Thank You Notes

Statement of appreciation Expression of interest in the job Brief restatement of qualifications/skills An opportunity to add information you

neglected to mention Final “thank you” Date and time you will follow up

Cast Your Confidence Net™

Tame your gremlins– “You won’t succeed”– “Who do you think you are?”

Be aware of negative self-talk Build a portfolio of positive habits that feed

your confidence on a daily basis Believe in yourself

Believe in Yourself

http://www.youtube.com/watch?v=__Gs02ZmUmE

Questions

Career Development Servicesat

The University of Michigan

Ron SoberLearning and Development Consultant

UM Human Resources Development

Career Development Services

http://hr.umich.edu/career/index.html

To learn more. . .

. . . About UM-AAOPhttp://sitemaker.umich.edu/um-aaop/home

. . . About David Chinsky & Associateswww.theleadershipfit.com

. . . About Career Development Serviceshttp://hr.umich.edu/career/index.html