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Thursday, July 18 th , 2013. Freeman Group Service Solutions. History. Luxury Hotels Casinos. History. Governments Airlines. Branding Samples. Strategic Planning with Leadership. Internal Resource Development & Certification. Standards of Performance Manuals & Job Descriptions. - PowerPoint PPT Presentation
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Thursday, July 18th, 2013
FreemanGroupService Solutions
HistoryLuxury Hotels
Casinos
HistoryGovernments
Airlines
Branding Samples
Quality Service Implementatio
n & Maintenance
Platform
Strategic Planning
with Leadership
Standards of Performance Manuals &
Job Descriptions
Benchmarking of Service Standards
Foundations™
Workshops
Promises™ Workshops
Practices™
Quality Inspections
Customer Satisfaction
Surveys
Online Reputation
Management
Internal Resource
Development &
Certification
Benchmark Analysis
Strategic Planning Session
Customization of Standards
Customization of Mint
Hospitality Workshop Content
Foundations™ Workshop
Organization of Sequence of Service Training
Facilitation of Mint
Hospitality Workshops & S.o.S. Training
Development of eLearning
Solutions
Quality Inspections
Development of Process for Sustainability
Mint Experience Implementation & Maintenance Process
Standards of Performance Manuals Sample
Promises™ - Generic Agenda What promises have we made to our
guests? Who are our guests? Greeting our guests Communicating with our guests Handling guest’s complaints Uniform and grooming Working as a team Creating a safe environment for our guests
Foundations™ Workshop
Introduction and Objectives Benefits of Training What is a Training Need How People Learn Task Identification Demonstration Training
Session Task Analysis How to Introduce a Session How to Develop a Session
Day One: Review Day One Question Technique Session Plans Practice Sessions Maintaining Quality Organizing Training Course Critique
Day Two: