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Thursday 22 November 2012
Operations and Production Management
Professor Robert ShawSchool of Management
Guangdong University of Foreign Studies
Course objectives
At the completion of this course students will be able to:
1. Understand the vocabulary and key concepts in use in operations and production management.
2. Appreciate the historical development of operations and production management globally.
3. Discuss key issues in operations and production management, such as globalization and outsourcing.
4. Display research skills, including the ability to define a topic of enquiry, locate resources for an enquiry, analyze and summarize relevant material, and draw conclusions. RESEARCH REPORT
1. Lecture:
(1) Completion from last time: Corporate Social Responsibility and
Operations Management
(2) Conducting surveys in operations management
2. Writing your paper
a. How are you doing?
b. Keep going
Today (Session 13, Lecture 11)
Thursday 22 November 2012
Course Outline (Syllabus)
Weeks 14 & 15 topics
1. Human aspects of operationsa. The advent of humanistic management in the Westb. Introduction to ethics in operations Management
Operations and corporate social responsibilitya. Definitions of corporate social responsibilityb. Impacts of operationsc. Local examplesd. Global examples
Corporate social responsibility in Operations Management
1.What is CSR?
2.Stakeholder theory
3.How CSR involves OM & PM
4.Find some examplesa. Chinab. Overseas
Survey research in business
Range of situations Operations and production management Quality control Output measures
Facts about the world, not conceptual relationships (for example)
Key words
Research questions
3. Populations & samples
4. Validity
a. Construct validity
b. Face validity
5. Reliable
a. Consistency of instruments
b. Consistency of measurement situations
c. Temporal consistency
d. Sample problems in reliability
Key words
Subjects & respondents
Structure and semi-structure
a. Interviews (face-to-face, telephone, video)
b. Instruments (open? closed?)
3. Data
a. Raw
b. Derived
Key words
Some common kinds of studies
a. Perceptions
b. Public opinion
c. Others
3. Research management and the researcher
a. Interviewer training
b. Interviewer reliability
c. Incentives for interviewers
4. Types of questions
a. Open ended
b. Closed
c. Precision
Process – initial steps
Managers needs
Purpose
a. Relationship to the business / plans
b. Feedback on production
3. Stakeholders
4. Ethics of research
Process – instruments
Selection is important
Key considerations
a. Adequacy
b. Time
c. Cost
d. Your capabilities
3. Delivery mechanism and instruments
a. Telephone vs face-to-face
b. Interview vs precise questions
c. Web vs telephone
Process – instrument construction
Initial scoping
Item production
a. Research question alignment with purpose and objectives
b. Language problems
3. Pretesting
a. Vital
b. Expense considerations
4. Administration of instrument
Process – data
Integral part of planning
Trial runs
a. Interview data
b. Statistical tests - stick to the basics
c. Packages, for example SPSSX http://www.spss.com.cn/
http://www.surveymonkey.com/
Process – the art of interviewing
a. Preparation
b. Arrangements
a. Formal approvals
b. Indicate use of the information
c. Appropriate people
d. Time-frame
c. In the interview
a. Set the tone
b. Recording methods
c. Professionalism
d. Indicate follow-up
Send me an email with your current draft. It must show:
i. some references in APA format
ii. the introduction
iii. the proposition you are arguing for, and
iv. some work towards the arguments (that is, some drafting of the main part of the paper.
v. At least 1000 words!
(Remember your test in two weeks!)
Task for the week