Embed Size (px)
Citation preview
Throughput Challenges in Analytical Labs Today
Optimizing multiple labs working on multiple projects on multiple time lines
and goals to decrease costs and maximize asset utilization is a challenge.
Prepare standards
and samples
Data acquisition
and processing
Data compilation
and management
Our Mission
Keen understanding of our customers
Delivering innovative solutions
Ability to make positive impact on our customers’
performance
Operational Excellence
KeenUnderstanding
PurposefulInnovation
MeaningfulImpact
Create Excellencein Customer Experience
Continue Growth & Productivity Gains
Develop a Culture of Lifetime Learning
Define Measure Analyze Improve ControlKnowledge Based
Management
Corporate Branding
Global Operations and Services Objectives
Empower Driven Services, a suite of services
Instrument Service
Waters LC and MS
Agilent LC and GC
Asset Management
Asset Care
Connections INSIGHT
iRequests
Empower Environment
Compliance
Instrument Qualifications
Software Qualifications
Validation
Resource Management
Report
Resource and Workflow management
Service Event
Management
Services for all Empower controlled instruments
Empower Client
Empower Server
Lace 32
LAC/E32
Acquisition Server
Alternate Raw
Data Storage Empower
Program Files
Empower Database
Raw Data files
(Waters Service)
WatersService
And
InstrumentServer
Process
Raw Data files
(Waters Service)
Chromatgraphic System
Qualification
Maintenance
Repair
Instrument Service
A systems qualification
tool for:
Waters Alliance and
UPLC Systems
Agilent 1100 /1200
and GC systems
Controlled by
Empower.
Compliance
SystemsQT
SystemsQT Key Benefits
Reduced qualification costs-
Automated qualification tests that reduce the hands on approachwhich means more qualifications on available systems.
What is Connection Insight?
How can Connection Insight help me?
What about data security?
What about Compliance ?
How do I get it?
Other kinds of remote service.
What is Connection Insight?
What is Connection Insight?
How can Connection Insight help me ?
Connection Insight can:
– Ensure proactiv support.
– Assistance for a faster fixtime.
– Less downtime.
– Better instrument usage.
What about Compliance ?
Waters Connection Insight is a seperate software from both the
chromatography system and the instrument control. Therefore
requalificaion is not necessary.
However Waters recommend to run verify files after the installation of
Connection Insight.
Waters Connection Insight is valideret together with both Empower
and Masslynx.
More information can be found on Waters homepage in the forms of
a whitepaper.
Lorem Ipsum Dolor Sit Amet
• SSL incrypted connection (Verisign)• Only instrument specific informations are transfered: Instrument status, usage info, error codes and log
Data security?
How can I get it?
Free for all Warranty and support plan customers.
Remote assistance.
Step1 : ”Teamviewer” software downloades .
No installation required.
Step2: One time ID and password.
Step3: Waters supporten starts sessionen.
Connection Insight.
iRequest
iRequest
End user Feedback
Service Event Information
Resource Management
Report
Consultation Services and Resource Management Reporting
Consultation process
Waters Consultant will work with you to:
– Understand your business objectives and goals to determine how
these effect your laboratories
– Gain understanding of your processes within your Empower
environment
– Mine data and service information in a secure manner from your
Empower database
– Customize analytics and reporting
Meet with your key team members and Waters personnel
supporting your account
– Deliver recommendations that provide meaningful business impact
for your organization
Resource Management Report
Executive Summary
Business Analysis and Objectives
Technical Analysis
Resource Utilization (system flexibility / user flexibility)
Laboratory Workflow (acquisition / processing / signing of results)
Administration / Compliance / Security
Service Analysis
Time to service
Instruments with multiple unscheduled service events
Status of Performance Maintenance service events
Recommendations can be made in terms of Maintenance, based
on the previous analysis steps:
Reduce PM’s for instruments with less usage
Increase PM schedules for instruments of high utilization
Identify instruments which have considerable downtime and
investigate why
Manage maintenance schedules based around historical patterns
in instrument usage
Service Analysis -
Usage-Based Maintenance
Service Analysis –Multi Site Metrics
Consultative to Professional Services
Optimize process flow
Improve Methods
Improve instrument utilization
Justify new technology acquisition
Decrease instrument downtime
Manage Empower efficiently
Recover $$ on old assets
Manage maintenance budget effectively
Manage capital planning
Engage internal service resources
effectively
Reduce user errors
Free up lab space
Harmonize qualification
Customize Maintenance
Monitor impact of changes
Consultative Service Project ManagementOPPORTUNITY
End user
Feedback
Service Event
Information
Case study.
Actual casestudy examples from a customer site.
Case study of system usage .
Have you considered New Technology Adoption? By switching from traditional HPLC to UPLC technology – potential time
savings of two days for specific instrument method
Case study on message center .
Actual casestudy examples from a customer site.
Case study on the System Audit Trail.
Records 80515Oldest 23 Sep 2008
Newest 03 Feb 2010
Case study. Top 10 biggest projects analyse
DB:199.06MB RD:16.5MB
DB:199.06MB RD:16.5MBPeak 88.2MB (44.5%)Method 58.0MB (29.2%)Result 30.1MB (15.2%)
Type Number
Instrument 23
MethodSet 32
Processing 206
Report 314
SampleSet 204
Case study Backup.
When review the backup strategy we found that the customer are not able to
restore the entire database with raw data. All the projects raw data are
missing since 2007 and the review was made in 2011.
Database Size 18Gb
RawData 166Gb
What other area’s are covered in RMR .
Future features in RMR .
Questions ????
Questions………..??????
How do you measure your workflow and instrumentation usage today ?
Have you done a risk assesment plan of your backup procedures ?
Do you have a general dissarster recovery plan for your datasystem ?
