Three trends shaping the future of enterprise search: 2010-2013 Nick Patience Research Director, Information Management The 451 Group Twitter: @NickPatience

Three trends shaping the future of enterprise search: 2010-2013

Nick PatienceResearch Director, Information Management

The 451 GroupTwitter: @NickPatience

Agenda

• Introduction

• Information governance

• Search-based applications

• Open source & OEM

• The future

The 451 Group

• Founded in 2000

• 50 analysts with deep domain expertise

• Syndicated research, advisory services, conferences

• Offices in NYC (HQ), London, Boston, San Francisco, Washington, D.C.

• Focus on trends in enterprise IT from three perspectives:

– Business

– Technology

– Investment & M&A

• Customers: end users, VCs, investment banks, vendors

Agenda

• Introduction




• The future

Information governance

Source: Information Management Reference Model, EDRM.net


Information governance is the practices and technologies involved with proactively managing what information is retained, where it is stored and for how long, who has access to it, how it is protected and how and when it is deleted.


Archiving eDiscovery / eDisclosure

Records & storage management

Information governance: drivers

In 57% of organizations, recent events such as the BP disaster, the Toyota recalls, and the banking crisis have made senior management “more” or “much more” conscious of risks to the business.

26% have undiscriminating policies on deletion of all emails, 23% keep everything just in case and 31% have no policies or non-enforced policies. The remainder either manually or automatically declare important emails as records and delete the others.

Source: Survey of 709 individual members of the AIIM community between July 30 & August 19, 2010


Information governance: different approaches

Rely on a great search engine and deduplication to selectively delete what is not needed and then search what’s left

Store everything and rely on a great search engine to find it

OR

Information governance: store-everything approach

Pros

Cons

Simpler and requires very little policy-based management

Storage costs increase rapidly, involves a lot of duplication, potentially stores things that shouldn’t be stored under data protection acts

Information governance: selective deletion approach

Pros

Cuts storage costs as they don’t grow in line with data stored (dedupe takes care of that)

Cons

It’s hard to do

But that’s where search comes in!


Implications for search market?

• Tight integration needed into archiving, ECM and policy management tools

• Large part of archiving is search-based = opportunity

• Focus on discovery, rather than search

Agenda

• Introduction




• The future

Search-based applications

Search-based applications are applications that use a search index as the basis of their data management, either instead of, or alongside a relational database.


• First mooted c. 2004 by FAST

• Now gaining foothold

• Unstructured & structured data in single index

• Fuzzy matching & JOINs – answer both ‘how much?’ as well as ‘why?’ & ‘how?’ queries

• Too big and too much customization required


Manufacturing Commerce Call centers





Implications for search market?

• Build partnerships with application vendors

• Focus on developers

• Focus on user interfaces

• Potentially hugely disruptive in data management = major opportunity

Agenda

• Introduction




• The future

Open source

Open source

• Developers like it – get their hands dirty

• Vendors like it – use as the basis of their own search tools

• Now part of enterprise fabric

• Search just latest in series of areas to be disrupted by it, e.g. CRM, ECM, ERP, BI etc

• Boardrooms like it – lack of upfront costs

OEM

OEM

• Developers like it – get their hands dirty

• Vendors like it – hard to replace

• Points to future winners & losers in information governance & search-based apps

• Fastest growing business of some vendors, incl. Autonomy

Agenda

• Introduction




• The future

Search based applications

Manufacturing Commerce Call

centers

Predictions

TrendTrend 20102010 20132013

Information governanceInformation governance

Reactive; eDiscoveryReactive; eDiscovery Proactive; eDiscovery; investigations; security, compliance

Proactive; eDiscovery; investigations; security, compliance

Search-based applicationsSearch-based applications

Custom-built, one-off; expensive; on-premiseCustom-built, one-off; expensive; on-premise

Packaged; SaaS; all verticalsPackaged; SaaS; all verticals

Open source & OEMOpen source & OEM Starting to rise in importanceStarting to rise in importance

Basis of search-based apps; most of pure search market here

Basis of search-based apps; most of pure search market here

Importance of search to the enterprise

Information GovernanceInformation Governance

Search-based ApplicationsSearch-based Applications

Enterprise SearchEnterprise Search

Market implications

• Pure enterprise search devolves to open source, Google or SharePoint

• For many, search will be the means, not the end

• Developers matter, whether in apps, open source or OEM

Why do people buy enterprise search tools?

Because they have to….

It may not be called search

Twitter: NickPatience

Blog: Too Much Information

http://blogs.the451group.com/information_management/

[email protected]

http://www.the451group.com

Questions?

Documents

Three trends shaping the future of enterprise search: 2010-2013 Nick Patience Research Director, Information Management The 451 Group Twitter: @NickPatience