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ThousandEyes  Overview  

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Company  Overview  

Mission  

Customers  

Recogni<on  

Company  

•  Radically  simplify  how  organiza<ons  troubleshoot,  monitor  and  analyze  performance  for  modern  networks  

•  HQ  in  San  Francisco;  EMEA  HQ  in  London  •  Founding  team  from  strong  research  and  network  background  •  Backed  by  Sequoia  Capital,  SuLer  Hill  Ventures,  Salesforce  Ventures  

•  15  Fortune  500  customers,  including  3  of  top  5  companies  •  4  of  top  6  US  financials;  6  of  top  10  SaaS  firms  

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Trusted  by  Leading  Companies  

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Enterprise  Networks  10  Years  Ago  

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Enterprise  Networks  Today  

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And  When  Something  Goes  Wrong  …  

IT  Help  Desk   NOC   Network  Engineering   SaaS  Provider   “War  Room”  Employees  having  trouble  accessing  SaaS  CRM  

All  devices  are  up  and  showing  green  

No  issues.  Open  <cket  with  ISP  

Everything  fine!  

Mul<ple  teams  Now  what?  

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A  World  Without  Clear  Network  Boundaries    Enterprise  Data  Center  

Internet  

Mobile  

ISPs   CDNs  DNS  

Consumers  

Home  Office  

Enterprise    Branch  Office  

Three    Problems  

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Visibility  

Third  par<es  

Correla<on  

Hos<ng  /  SaaS  Provider  

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You  could  see  these  different  segments    as  ONE  network    

What  If?  

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Complete  Visibility  into  Your  Network  

DNS   VoIP  HTTP  

BGP  CDNs   MPLS  

Cloud  Agents   Enterprise  Agents  

BGP  Monitors   DNS  Vantage  Points  

Alerts  Reports   API  

From    Global  Vantage  Points  

Across  All    Your  Cri<cal  Services  

Get    Ac<onable  Insights  

Endpoint  Agents  

SaaS  

ISPs  

WAN  

Interac<ve  Timeline  

Path  Visualiza<on  

Event  Correla<on  

Interac<ve  Sharing  

Within    One  Plaform  

://  

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Use  Cases  Across  Internal  and  External  Networks  

Hos<ng  /  SaaS  Provider  

Consumers  

Enterprise  Agents  

1 WAN:  ERP,  email,  intranet,  VoIP,  UC,  MPLS  

Internet  

2SaaS:  CRM,  email,  ITSM,  collabora<on,  HR,  finance    

Cloud  Agent  

3External-­‐facing:  websites,  APIs,  mobile,  SaaS,  rou<ng,  DNS,  DDoS,  CDN  

Enterprise  Data  Center  

Enterprise    Branch  Office  

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ThousandEyes  in  Ac<on  

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Op<mizing  Internet-­‐Scale  Infrastructure  

Results  Reduced  <me  to  troubleshoot  by  hours  per  incident  •  Monitors  globally  load  balanced  DNS  

infrastructure  •  Pinpoints  issues  in  a  complex,  large-­‐

scale  network  •  Keeps  cri<cal  services  running  

“ThousandEyes  helps  VeriSign  iden<fy  and  troubleshoot  real-­‐<me  issues  in  serving  millions  of  DNS  lookups  and  hundreds  of  thousands  of  web  requests  per  second.”  

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Collabora<ng  for  Customer  Service  

Results  Delivers  top  notch  service  with  a  highly  responsive  network  team  •  Detected  a  drop  in  network  

connec<vity  and  app  availability  •  Quickly  located  the  issue  in  an  ISP  •  Shared  data  with  hos<ng  provider  to  

isolate  the  problema<c  router  

“With  ThousandEyes,  we  now  instantly  iden<fy  where  the  problems  are  along  the  network  and  collaborate  with  our  hos<ng  and  network  vendors.”  

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Delivering  Great  Apps  to  Enterprise  Customers  

Results  Saves  hours  of  debugging  and  informs  beLer  ops  decisions  •  Speeds  up  response  <me  to  data  

center  connec<vity  degrada<on  •  Simplifies  root  cause  analysis  with  

visualiza<on  of  rou<ng  and  ISP  performance  

“ThousandEyes  gave  us  exactly  what  we  were  looking  for,  a  microscopic  view  of  the  network,  something  nobody  else  could  provide.”  

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Powering  Global  Communica<on  

Results  Find  performance  issues  instantly  across  global  infrastructure    •  Managed  data  centers  without  

significant  network  interrup<on  •  Improved  customer  experience  and  

DNS  response  <me  in  Brazil  during  the  World  Cup  

“ThousandEyes  is  groundbreaking.  It’s  the  only  product  that  can  visually  layout  all  of  the  infrastructure  systems  leading  to  our  applica<on.”  

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Ensuring  Superior  CRM  Experience  

Results  Collabora<on  with  Microson  to  deliver  top  performance  for  Dynamics  CRM  Online  service  •  See  performance  across  networks  •  Correlate  user  experience  with  

network  performance  •  Plan  and  improve  connec<vity  •  Reduce  <me  spent  on  network  analysis  

“In  the  cloud,  the  network  can  be  a  black  box.  ThousandEyes  is  key  for  Microson  Dynamics  customers  to  pinpoint  and  solve  network  problems.”  -­‐  Microson  

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Product  Tour  

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Using  ThousandEyes  

Plan  and    Op<mize  

Troubleshoot  and  Collaborate  

Monitor    and  Alert  

Report  and  Analyze  

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Troubleshoot  and  Collaborate  Fix  complex  network  problems  faster  than  ever  

•  Troubleshoot  any  network,  including  your  branch  offices,  data  centers  and  service  providers    

•  Help  your  colleagues  and  vendors  quickly  resolve  problems  with  interac<ve  sharing  

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Monitor  and  Alert  Find  network  issues  before  customers  and  users  do  

•  Detect  performance  outside  of  your  baseline  and  customize  alerts  to  only  trigger  when  it’s  important  

•  Tie  no<fica<ons  to  your  NOC  dashboard  or  <cke<ng  system  with  easy  integra<ons  and  a  powerful  API  

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Report  and  Analyze  Visualize  performance  to  make  the  best  decisions  

•  Uncover  trends  and  anomalies  with  customizable  repor<ng  

•  Communicate  performance  improvements  and  outages  throughout  your  organiza<on  

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Plan  and  Op<mize  Prepare  in  advance  and  fine  tune  network  strategies  

•  Simulate  traffic  to  best  plan  your  network  configura<on  and  architecture  

•  Op<mize  performance  with  correlated  views  across  network  layers  

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Highlights  of  the  Plaform  Collect,  integrate,  and  analyze  data  from  all  the  network  segments  

Correlate  applica<on  performance  with  infrastructure  issues  

Collaborate  with  providers  to  resolve  problems  faster  

Deep  Path  Analysis   X-­‐Layer   Interac<ve  Sharing  

Enterprise  

Service  Provider  

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ThousandEyes  Customer  Success  

Work  directly  with  our  network  experts  •  Deep  knowledge  of  enterprise  and  

internet  environments  •  Work  with  your  team  to  troubleshoot  

and  find  the  root  cause  •  Empower  your  team  with  best  prac<ces  •  Connect  via  chat,  web,  phone  or  email  

“As  we  were  ramping  our  new  service,  we  relied  on  your  Customer  Success  team  as  an  extension  of  our  NOC.”  –  Salesforce.com  

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Get  Visibility  in  Minutes  Signup    

<  1  minute  On-­‐hand    NOC  team  

Enterprise    Agents  

18  top    SaaS  apps  

Online  

Enterprise  

Lightweight  sonware  packages  installed  in  your  environment  

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Thank  You  

Significant  customer  trac<on,  including  F500  companies,    4  of  the  top  6  US  banks  

Enables  mul<ple  network  segments  to  be  treated  as  one  network  perimeter  

Troubleshoot,  monitor  and  analyze  modern  enterprise  networks  

Free  trial:  www.thousandeyes.com/signup