THOMAS RANDOLPH

KYLE SMITH

STUART FELDT

NICK PARKER

What: Restaurant Management System.Why: Improve customer experience.Makes us better: Ours is personal.

REQUIREMENTS

•Customer friendly•Easy user interface •Manager reports•Suggestion algorithms •Correct input/ output•Correct cook views

DESIGN:

• Paper menu (lets go green!)• Updated order status’ • Wait time• Order inaccuracies • No data mining • No food suggestions

Flaws of current systems

IMPLEMENTATION - PAPER MENU Why is it a problem:

Difficult to update Dirty Old fashioned Long-term costs

How we fixed it: Digital menu Customizable

Prices Names Prep time

Tools we used: Web application PHP, HTML,

Javascript, MySQL LAMP server

IMPLEMENTATION - ORDER STATUS Why is it a problem:

No dynamic feedback People need updates Unsure of when order will arrive

How we fixed it: Provide an order status page Allows you to repeat orders easily

Tools we used: Item has prep time associated with it in the database 10 states the order can reside All orders saved in database

IMPLEMENTATION - WAITING Why is it a problem:

Longer time for the waiter to take your order

How we fixed it: Menu is at the table Order as soon as you are ready

and submit

Tools we used: Orders get sent to kitchen when

you submit your order The cook has a screen that shows

all current orders submitted

IMPLEMENTATION - ORDER INACCURACIES Why is it a problem:

Orders can get written down incorrectly Cook has hard time reading handwriting on order ticket Lack of communication between waiter and cook

How we fixed it: Easy to use touch screen ordering system Cook sees exactly what user ordered

Tools we used: Web based application with a database

backend Cook screen which shows all current orders

IMPLEMENTATION - DATA MINING

Why is it a problem: No current way for managers to retrieve

frequency data / customer feedback

How we fixed it: Viewable reports for managers on

various menu items that have been ordered to help them update their menu

Tools we used: Saving the frequency of items that are ordered in the

database Automated queries on tables to show data in a

viewable form for managers to read

IMPLEMENTATION - ORDER SUGGESTIONS

Why is it a problem: Customers find choosing an item difficult The menu is static and doesn’t assist the

customer Customer’s default to what they know

How we fixed it: On-the-fly suggestions based on customer actions Views and orders affect how the suggestion works Order up suggests items based on past preference

Tools we used: Suggestions are based on characteristics Characteristics are weighted and averaged (frequency) Highest rated + Highest frequency is more highly suggested

IMPLEMENTATION- SUGGESTION ALGORITHM

Does calculation based on item characteristics

Gets list of all matching items

Adds positive similarity for matches

Ranks items from the highest to lowest similarity

Pseudo-code:Loop (characteristics){

if (matching) similarity += 1;

}

IMPLEMENTATION - DATA FLOW

DEVELOPMENT PROCESS

Scrum Development

*We are forced to test each piece before the component is considered DONE

COMPLETED ITEMS

ALTERNATE APPROACHES• Developing for various phone and device apps (iPhone,

Android, etc)

• We didn’t use this because web apps are cross compatible

• Order from home

• We didn’t do this because we wanted to dive into technology for inside the restaurant only

• Letting users assign tables to orders

• Users can say they are somewhere they aren’t

TESTING

• The scrum design forces testing as everything is being developed

• We also let three users test our device and order items and then give us feedback

• We all also tested the system and tweaked minor things

CLASSES THAT HELPED

• Networking – IT 2810

• Cyber Security – IT 2910

• Web Development - CS 2830

• Database – CS 3380

• Software Engineering – CS 4320

• System Administration – IT 3850

FUTURE WORK Commenting / Rating System

Add more of a social aspect for users to collaborate

Mobile specific design Current design works well, but viewing would be

difficult on a mobile device

QUESTIONS/DEMO?