THOMAS KRAUS

SUMMARY Mr. Thomas Kraus is a skilled Help Desk Technician experienced in supporting Microsoft Operating Systems -

Windows 7, Windows 8, Server 2008, Server 2012 and VMware ESXI environments. He has configured, supported and troubleshot mainstream desktop applications like MS Outlook, MS Office, Java,

Adobe Flash, etc. While at H&R Block he was exposed to minor scripting using Java applets. Understands fundamentals of LAN network and is able to deduce network connectivity issues, join / disjoin network

domains, and adding network printers. Thomas has the ability to navigate SQL Databases using Basic SQL commands. He has also completed training of Fundamentals of SQL and is intermediate in web design using HTML, CSS, and

Bootstrap.

TECHNICAL SKILLS Active Directory Adobe Flash Antivirus Software Bomgar Bootstrap Citrix CSS HTML MS Exchange MS Office Suite

PC Hardware RAM / HDD Remote Assistance / Support SAP SQL VDI VMware ESXI Windows 7, Windows 8, Server 2008, Server

2012 Windows Firewall

PROFESSIONAL EXPERIENCE Help Desk Technician (Contract)Stefanini, Southfield, MIAugust 2015 - Present

Utilized SAP and Active Directory for account management and password resets. Integrated LANdesk remote control and LANdesk software push in the completion of migrating users to Office365 Supported multiple web based applications dealing with account creation, deletion, and modification. Supported mobile applications for end users using Airwatch monitoring software.

Help Desk level 1.5 (Contract)(BCBSM) Hewlett Packard Pontiac, MI March 2015 - August 2015

Provided assistance to BBSM end users for multiple applications including Outlook, Citrix and Multiple web based applications.

Responsible for maintaining VDI environments virtually for end users Remote Assistance -diagnose, repair, replace and / or install computer hardware, software, network connections.

Supported Microsoft Operating Systems - Windows 7, Windows 8, Server 2008, Server 2012 and VMware ESXI environments.

Responded professionally and strongly communicated to client inquiries via telephone concerning systems operation. Diagnosed system hardware, software and operator issues. Recommended and / or performed remedial actions to provide resolutions. Coordinated action plans and collaborate with technical support when appropriate. Provided updates, statuses and completion of information to appropriate departments as needed.

Remote Support Technician (Contract) H&R Block Technical Support CentersTroy, MI December 2014 - March 2015

Responsible for remote support of customer locations via Bomgar to diagnose, repair, replace and / or install computer hardware, software, network connections.

Maintained Windows 2008 Virtual Server, Exchange Virtual Server, and worked exclusively with VMWare remotely. Exposed to minor scripting using Java applets.

Configured, supported and troubleshot mainstream desktop applications like MS Outlook & MS Office, Java, Adobe Flash, etc.

Responded professionally and strongly communicated to client inquiries via telephone concerning systems operation. Diagnosed system hardware, software and operator issues. Recommended and / or perform remedial actions to provide resolutions. Coordinated action plans and collaborate with technical support when appropriate.

Customer Service Representative NetflixFarmington Hills, MI September 2013 - April 2014

Assisted customers in their time of need in a call-center environment. Accountable for troubleshooting Netflix ready devices. Oversaw customers’ accounts.

EDUCATION High School Diploma Clintondale High School, Charter Township of Clinton, MI Information Technology & Marketing Macomb Community College, Warren, MI - Took Credits

TRAINING Completion of Fundamentals of SQL. Intermediate web design using HTML, CSS, and Bootstrap.