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Infor EAM for the CERN Conference Rooms Service
Thomas Baron
CERN Infor EAM User Meeting
26 June 2013
LOGO
• Why Infor EAM ?• Conception and Deployment• Operation• Integrations and Reporting• What’s next ?
Conference Rooms Service•
Conference Rooms Service• Born in Q4 2011• Activities
• Equipment standardisation• Meeting room A/V design• Meeting room installation coordination• Equipment monitoring• Preventive maintenance• Corrective maintenance and Technical support• User support
Conference Rooms Service• Service coverage
• Staffing:• 2 staff• Outsourced team of 2 for the direct user support
119, 47%
136; 53%
CERN rooms
managedunmanaged
Why Infor ?• Need an inventory• Need to track location and move of equipment• Need to store/archive equipment related documents• Need to easily track and plan investment• Need to keep track of maintenance• Need to organise preventive maintenance• Need to centralise this information in order to easily
integrate with other tools
• Starting from sharepoint lists…• …then heard about Infor EAM
Conception• Timeline
• First contact with GS (David and Tahar: Jan 2012)
• Test area: Jan 2012• Production: April 2012
Conception• Lot of work with Infor support (Tahar)• Data structure
• Positions• Assets
• Custom attributes
• Parts• Stores• Regular/preventive maintenance• Conception of stickers and selection of tools
Conception• Selected Tools
• Sticker printer• Brady BBP11 300dpi; ribbon 65mm• LabelMark 5 software
• Barcode scanner• CS-3070 ; blutooth and USB
• iPad
Conception• Organic growth, not everything was
designed from the beginning• New use cases arise with production
Deployment• Initial data input
• From sharepoint lists using the Infor EAM Upload Utility
• Only for VC devices, PCs
• Then manually• «Tour des salles»,
inventory and manual
ingest• From April 2012
to April 2013
Deployment• User Training
• Service managers and technicians• By GS from April to July 2012• Lots of face to face sessions
• Sometimes the trainer is as lost as the student…
Deployment• Documentation in internal wiki
Operation: Use Cases• New rooms (web interface)
• Equipment order• Reception and information collection• Creation of room and positions• Creation of assets and link to positions
• Often use «Copy record»
• Edition, printing and sticking of barcode labels• Work order (DE - Design)• Archive plans and all documents in EDMS
Operation: Use Cases• Room upgrades
• Reception of new equipment• Registration in Infor in a dedicated store• Replacement of old asset• Work order (CA - Correctif Amélioration)
• Corrective maintenance• Repair and replacement of faulty equipment• Work order (CD – Correctif Dépannage)
Operation: Use Cases• Preventive maintenance
• Projector lamp hours exceeded• Work order (PC – Préventif conditionnel)• Not yet regular maintenance
Operation: Stock Management• List of parts
• Tracked by asset• PCs• projectors
• Or not• Lamps• Batteries• Splitters
• Used in WOs• Regularly checked and ordered
Operation: Some Figures• Structure
• 1038 positions• 881 assets• 142 parts• 5 stores
• Work• 233 WOs
Reporting• InforEAM integrated reporting a bit clumsy• Need for a dashboard-style reporting for
users and managers• Integration in a drupal module using
• Direct Oracle queries• Python and Google charts
Reporting
Integration• Using the equipment data in other service
related applications• In order to have a single source of information;
master repository• Using SQL queries
Integration: RAVEM• RAVEM (Room AV Equipment Manager)
Integration: Room Control App
General comments (issues)• The standard interface is overly complex and lacks good
user guide which would give an overview on the concepts and philosophy• The support team should setup a FAQ or dedicated guide for
users with specific CERN use cases.
• A lot of issues with the standard web interface• The standard interface works only on IE !!!• One can open only one window at a time !!!• Sometime you start a search which takes ages and blocks the
whole interface. That’s especially when in the exploratory phase.• Asset/position numbering is clumsy for the user (should be
automated)• EDMS integration
General comments (positive)• Very flexible• Adapts to all use cases• Excellent EAM light interface• Strong support• Good codification guidance• Could not do without it
What could have been done better
• Better configuration of the operators web interface (simplification)• Managers should have the possibility to do that
themselves
• Integration to Room Control App ?• Fully dedicated AV input interface
What’s Next ?• Still a long way to go!• Using the regular/preventive maintenance module
• Already configured• Regular «tour des salles» with checklist
• Better reporting• Investment tracking/profiling• Better tickets analysis
• Extend the use to other collaboration services• Public Information Screens• Webcast
• Integration with SNow
Conference Rooms Service
• info• http://cern.ch/conference-rooms
• status page• http://
avc-dashboard.web.cern.ch/Conference%20rooms
• contact• [email protected]
