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Thomas S. Baker 8738 E Sandalwood Dr., Scottsdale AZ. 85250 • (602) 418-1643

tbaker73@cox.net • www.linkedin.com/in/tom-baker

Global Account Manager / National Account Manager / Strategic Account Manager

Accomplished professional with the unique ability to establish influential relationships in an expedited manner

at the highest levels of management. Strategic approach applied to all aspects of goals, planning,

implementation, execution and finalizing of objective. Goal oriented, passionate, creative thinker, risk taker

and willingness to adjust to obtain overall strategic mission. Competencies include:

Closing and Solution

Implementation Expert

Achievement motivation

Leadership

Time Management

Strategic Thinking

Team Work

Presentation skills

Multitasker

Trusted Adviser

Contract Negotiations

Management

Analytical

Solution Selling

Supply Chain Knowledge

Professional Selling

Prospecting

Coaching

Adaptability

Professional Experience

Arrow Electronics, Inc. - Nov. 2000 to Feb. 2016 Arrow $22B fortune 200 company serving the global

community in electronics component distribution along with life cycle services and computer products

Global Account Manager – Designated Key account responsibilities

General Dynamics

Tyco Fire & Security

Esterline

Epic Tech.

IEC

Jabil

Cobham

Ducommun

NEO Technology

Benchmark

Honeywell

BAE Systems

L3 Com

Position responsibilities at Arrow were as follows:

Managed 6 strategic customers with total revenue of $130M for Arrow Electronics

Grew largest customer from $21M to $32M over a 12-month time frame

Achieved market share gains in my customer base with a consistent growth rate of 8% to 25% Y/Y

Improved Return On Working Capital (ROWC) and Operating Income O/I result: ROWC Average Growth Annualized 20%+

O/I Average Growth Annualized 3.5%+

Supervised and mentored staff of 3 inside sales representatives & 2 customer service representatives to

these metrics: Performance to monthly revenue goals – Targeting minimum of 90%+ PTB achieved 93.2%

Track GP% and GP dollars - Results equate to average growth of .05 Basis Points Q/Q

Review inventory levels and turns – Goal was a minimum of 8 turns, results realized were 9.2 turns

Oversee customer service performance and reports - POI Goal of 95% achieved 97.7%

Examined lost business reports and task team to recapture business - 35% Success Rate = Avg. $500K

Processed Annual Employee Performance Reviews

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Position responsibilities at Arrow were as follows:

Strategic planning to meet quarterly and annuals goals for growing revenue and improving gross profit

margins along with tracking and reporting hard call numbers to executive management.

Developing Influential Relationships (I/R) to the “C” level at strategic customers to influence supply

chain partnership decisions – Average Annual Growth per Customer 16.5% or $3.5M

Cultivate I/R with supplier’s executive management, to strategize and plan for mutual growth in a

collaborative manner and grow revenue a minimum of 10% to 20% annualized, Texas Instruments, On

Semi, Altera, Infineon, ITT Cannon. Amphenol, TE Connectivity – Average Results = 15% Growth

Reviewed and develop supply chain solutions to increase productivity, reduce cost and create a manage

by exception environment to reduce and impact Total Cost of Ownership (TCO)

Managed and lead customer strategic corporate quotes, defining manufacture strategy, mark-up

guidelines and time lines to achieve a minimum win percentage of 40%+ of the quote opportunity

Develop Arrow’s written response to customer’s RFP/RFI addressing all key points

Constructed and lead corporate QBR presentations with customer senior management

Worked closely and coordinate with branches and FSR’s to create demand for franchised suppliers and

track efforts through Arrow TEAM order process

Educated and develop interest with customer’s in Arrow’s offerings on IOT (Internet of Things),

machine to machine communications and the tracking and reporting of data

Cross Selling of Arrow’s services and companies i.e. A.E. Petsche, Converge, SiliconExpert

Negotiated and implemented VPA’s (Volume Purchase Agreements) with the goal of increasing market

share and revenue at a minimum of 10% or an average of $2.0M in revenue per customer.

Professional Experience (continued)

Wyle & ATLAS Services, (Veba Electronics) 1994 – 2000 – Field Sales Representative and Strategic

Account Manager, a division of Veba AG a $50B conglomerate headquartered in Germany.

Implement programs to support JIT production environment

Increased ATLAS sales at Honeywell five-fold

Managed team of three resources to support Honeywell and EFTC

Tracked and report POS for Honeywell and their off-load suppliers

Process, negotiate, and implement Honeywell’s annual PA for Veba Electronics

Managed Honeywell Corporate contract

Coordinate design activities of member company field sales representatives

Created demand for Wyle franchised suppliers

Interfaced with engineering and management at customer base

Inputted and tracked design registrations from concept to NPI to production

Educated customer engineers on supplier product offerings and new product introductions

Professional Education

Arizona State University

Business and Business Communications

Specialty Courses:

Salesforce.com – Part of daily tracking and loading of customer information & opportunities

Arrow Professional Selling – Achieve Global Inc.

Success Through Versatility – Wilson Learning

Contract writing and negotiations

Discrete and analog semiconductor training