ThistleThe Magazine of Jardine Matheson

vol.3

20

11

New Features for PIP Awards 2012> page 3

Group Chairman Hosts London Dinner for China’s Vice Premier> page 5

Hongkong Land Subsidiary Wins Premier Beijing Development Site> page 9

Mandarin Oriental Hotel Group – A Global Luxury Brand

Reaching New Performance HeightsThe Pride in Performance (PIP) Awards Programme 2012 incorporates several new

features including a greater concentration on the five key elements distilled from the

past decade of entries. Combined, these elements of performance, world-class service,

innovation, teamwork and tenacity can help our businesses overcome challenges, achieve

growth and reach new heights. Through the PIP Awards Programme, we can learn from the

experiences of various Group businesses and share the key elements that have helped

them achieve success.

The Group’s good results for the first half of 2011 reflect the relatively resilient trading

conditions in Asia, particularly in growing economies such as Indonesia. While there is

some concern about the general global economic climate, the Group continues to perform

satisfactorily and to avail itself of new business growth opportunities as they arise.

One example of a business which is making the most of growth opportunities is Mandarin

Oriental Hotel Group (MOHG), the subject of our feature on pages 15-19. Highly regarded

as one of the world’s leading luxury hotel brands, MOHG currently operates 27 hotels

in key destinations worldwide and remains in a strong financial position in spite of the

global downturn.

Anthony Nightingale

At the Centre 2

New Features for PIP Awards 2012

Senior Management Changes

Hong Kong has Competitive Edge for Business in China

Intelligent City to Drive Innovation and Growth

Opportunities …

Leadership 8

Hongkong Land Subsidiary Wins Premier Beijing

Development Site

Mannings Plus Aims High

Wellcome Taiwan Launches First New Concept Stores

Jardine Schindler Brings PORT Technology to

Southeast Asia …

Spirit 26

MINDSET Fun Day Promotes Mental Health Awareness

Mini-MINDSET Days Create Summer Fun for Service Users

IKEA Taiwan Supports Exhibition of Historic Dolls

Latest Jardine Foundation Scholars Commence Studies …

Feature 14

Mandarin Oriental Hotel Group – A Global Luxury Brand

People 32

China Management Trainee Scheme Takes Off

Anniversary Celebrations at Astra

Hactl Celebrates 35th Anniversary with Customers

Enterprise at Work … Mariátegui Jardine Lloyd

Thompson Peru

Performance 20

International Recognition for Gammon Expertise

Guardian Singapore Clinches Pharmacist Competition

Employment Opportunities Accolade for Pizza Hut

and KFC in Taiwan …20

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AT THE CENTRE

New Features for PIP Awards 2012

Breakthrough PerformancesBreakthrough Performances

New Features for PIP Awards 2012

Senior Management Changes

Anthony Nightingale is to retire as

Jardine Matheson Group Managing

Director at the end of March 2012

after six years in the position. He

will be succeeded by Ben Keswick.

In addition, Adam Keswick will

take up the new role of Deputy

Managing Director.

main listed companies as well as a

commissioner of Astra.

has grown the businesses, both in

their traditional markets as well

as exciting new developments in

Southeast Asia and mainland China.

The Pride in Performance (PIP) Awards

Programme 2012 will incorporate

several new features.

The first is a shift in focus from

the longstanding PIP values of

Performance, Enterprise, Energy

and The Right People to a greater

concentration on the five key elements

distilled from the past decade of

entries. These are:

1. Reaching new performance heights

to achieve business growth

2. Delivering world-class customer

service

3. Innovating and creating new ideas

to approach your business

4. Working as teams and enhancing

the competencies of our people

5. Overcoming challenges with

tenacity

Another new feature is a

repositioning of the ‘Successful

New Venture’ category to ‘Successful

New Initiative’.

“We feel this broadens and better

reflects the overall aim of this

particular category,” said Jardine

Matheson Group Managing Director

Anthony Nightingale. “It can be a

small, new project, a new strategy,

a new venture or any initiative that

you and your team feel proud

of and which has achieved

business success.”

The other four categories of Customer

Focus, Marketing Excellence,

Innovation and Creativity, and

Business Outperformance remain

unchanged, but in recognition of

the increasingly important role of

sustainability in enhancing business

performance, this will also now

be taken into consideration in the

judges’ assessment of PIP entries.

The deadline for entries is

10th January 2012.

Anthony Nightingale

Ben Keswick will also succeed

Mr Nightingale as Managing

Director of listed Group companies

Jardine Strategic, Hongkong Land,

Dairy Farm and Mandarin Oriental.

Adam Keswick will join their boards.

Mr Nightingale will remain a non-

executive director of the Group’s

Ben Keswick, who first joined the

Group in 1998, has served as Group

Managing Director of Jardine Cycle

& Carriage for the last four years. In

this position, he has played an active

role in the expansion of the Group’s

Southeast Asian interests, which now

account for over 50% of its profits.

For the past four years, Adam Keswick,

who joined the Group in 2001, has

served as Chief Executive of Jardine

Pacific and Jardine Motors based

in Hong Kong. During this time, he

Adam Keswick

Ben Keswick

“We are grateful for Anthony’s

extensive contribution during his

long career with Jardine Matheson,

and in particular his excellent

leadership as Managing Director,”

said Group Chairman Sir Henry

Keswick. “He has overseen a strong

period of growth for the Group and

will be stepping down as Managing

Director at a time when all our

businesses are performing well.”

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Group Posts Good Half-Yearly Results

The Jardine Matheson Group posted

good half-yearly results for the first six

months of 2011. Strong performances

from Astra and Dairy Farm offset the

effect of fewer residential development

completions by Hongkong Land as

well as a lower profit contribution from

Jardine Motors.

Underlying profit for the first six

months of 2011 was US$725 million, an

increase of 9% over the same period

in 2010. Underlying earnings per

share were 9% higher at US$2.01. The

gross revenue of the Group, including

100% of the revenue of associates and

joint ventures, was US$27.4 billion,

compared to US$22.8 billion in the

first half of 2010. An increased interim

dividend of US¢33.00 per share, up

10%, was declared.

Jardine Pacific recorded mixed results

from its businesses in the first half of

2011. Its recently enlarged IT group,

JOS, and its restaurant operations had

a strong six months, but its shipping

activities suffered from rate erosion

and Gammon’s earnings were affected

by two difficult projects. Jardine

Motors faced a poor market in the

United Kingdom and margin pressure

in mainland China. Jardine Lloyd

Thompson is trading well and the

outlook for the full year is encouraging.

Hongkong Land’s commercial

property activities enjoyed positive

market conditions and the group

remains active in the residential

sector. Dairy Farm continued to

explore acquisition opportunities in

existing and new markets in Asia.

More favourable conditions enabled

Mandarin Oriental to achieve higher

occupancy and increased room rates,

which led to improved profitability.

Jardine Cycle & Carriage produced

a strong set of results as Astra’s

businesses benefited from continued

economic growth in Indonesia.

“Trading conditions for the Group’s

businesses in Asia remain relatively

resilient, although concerns exist

that the global economic climate is

showing some signs of fragility,” said

Group Chairman Sir Henry Keswick.

“Despite the lower income from

residential developments and reduced

first-half profit in Jardine Motors,

the Group is expected to perform

satisfactorily in the second half of

the year.”

Hong Kong has Competitive Edge for Business in China

Hong Kong is the ideal base for

companies seeking to build strong

and profitable businesses across

mainland China, Jardine Matheson

Group Managing Director Anthony

Nightingale told an 800-strong

audience of business leaders at

‘Think Asia, Think Hong Kong’,

a weeklong Hong Kong Trade

Development Council promotion in

the United Kingdom.

Speaking in London at the main

symposium of the event on the topic

‘Hong Kong: Your Competitive Edge

for China’, Mr Nightingale said that

since 1997 Hong Kong had enhanced

its traditional roles as a leading

investor in China, a conduit to the

Mainland’s markets, and the natural

channel for the manufactured goods

produced in factories in the Pearl

River Delta. The progress that Hong

Kong had made placed it at the

heart of China’s modern economic

development while providing a unique

vantage point from which to assess the

entire mainland China economy.

Mr Nightingale cited examples of

how the Group’s Hong Kong base had

provided it with the flexibility and

resources to address markets across

China aided by advantages such as

those offered by CEPA, the Closer

Economic Partnership Agreement.

“In summary, Hong Kong’s business

environment is transparent,

internationally familiar, and offers

the support needed to implement an

effective China strategy. Hong Kong is

China’s primary international finance

centre, and a key driver for the economic

integration in Southern China. As such,

for companies seeking to build strong

and profitable businesses across the

Mainland, I believe the ideal base is

Hong Kong,” concluded Mr Nightingale.

Second left: Jardine Matheson Group Managing Director Anthony Nightingale responds to a question during the ‘Think Asia, Think Hong Kong’ symposium with (first left) Moderator Sir David Brewer, Chairman of China-Britain Business Council; and fellow panel members (2nd right) Levin Zhu, President of China International Capital Corporation; and Michael Miles, Chairman of Schroders.

Firsthand Look at Peru Economy

In his role as a member of the Asia Pacific Economic Cooperation Business

Advisory Council (ABAC), Jardine Matheson Group Managing Director Anthony

Nightingale attended a four-day meeting in Lima, Peru. During his visit,

he also met with executives of Jardine Lloyd Thompson, which has had a

presence in Peru since 1993 and, as a strong and successful business, now

employs more than 100 people.

“We remain very positive about Peru and have every confidence that our

businesses there will continue to thrive,” said Mr Nightingale.

ABAC is a body of regional business leaders that provides business-focused

counsel to leaders and officials of the 21-member Asia Pacific Economic

Cooperation (APEC) group of economies. The aim of the meeting in Peru was to

provide ABAC members with a firsthand look at developments in Peru’s economy

and the opportunities that it has to offer the international business community

in preparation for discussions with APEC leaders and officials in November.

From Left: Ignacio Mariátegui, New Business Director and Jose Miguel Gonzales, Managing Director, of JLT Peru Re; Salomón Lerner, Prime Minister of Peru; Anthony Nightingale, Managing Director, Jardine Matheson Group; and Jose Ramón Mariátegui, Managing Director, Mariátegui JLT Peru.

Group Chairman Hosts London Dinner for China’s Vice Premier

Jardine Matheson Group Chairman

Sir Henry Keswick hosted a dinner

in honour of China’s Vice Premier,

Wang Qishan during his visit to

the United Kingdom to engage in

the Fourth UK-China Economic and

Financial Dialogue.

Accompanying Vice Premier Wang

to the dinner, which was held at

Mandarin Oriental Hyde Park, London,

were 11 Chinese Ministers and

Vice Ministers. European guests in

attendance included business and

financial leaders as well as Jardine

Matheson directors Lord Powell of

Bayswater and Lord Leach of Fairford.

During the dinner, Sir Henry led a

discussion on global finance and the

international economy.

Jardine Matheson Group Chairman Sir Henry Keswick with China’s Vice Premier Wang Qishan.

Group Chairman Meets Thai Prime Minister

During his annual visit to Thailand to

meet business leaders and partners,

Jardine Matheson Group Chairman

Sir Henry Keswick paid a courtesy

call on to the then-Prime Minister

Abhisit Vejjajiva and then-Finance

Minister Korn Chatikavanij

at the parliament building

in Bangkok. (Both left

their positions following

the dissolution of

parliament in May 2011.)

Sir Henry was

accompanied on

his visit by Jardine

Cycle & Carriage

Managing Director Ben

Keswick and Thailand

Country Chairman

Dr Pisit Leeahtam.

Jardine Matheson Group Chairman Sir Henry Keswick with then-Thai Premier Abhisit Vejjajiva during their meeting at the parliament building in Bangkok.

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Intelligent City to Drive Innovation and Growth Opportunities

Group Managing Director Visits Yunnan and Guangdong

Jardine Matheson Group Managing

Director Anthony Nightingale,

accompanied by Hongkong Land

Chief Executive Y K Pang and newly

appointed Jardine Matheson (China)

Chairman David Hsu, has visited

Group business interests in Yunnan

and Guangdong.

During his stay in Kunming,

Mr Nightingale met Xie Yihua, Deputy

Director of the Yunnan State-owned

Assets Supervision and Administration

Commission, and Liu Ming, President

of Yunnan Airport Group Company,

which operates Yunnan Airport Service

Ltd in joint venture with Jardine

Airport Services China at Kunming

International Airport. Both parties

expressed their satisfaction at the

performance to date and agreed

that with the new Kunming airport,

opportunities for the joint venture will

grow in the future.

In Guangzhou, Anthony Nightingale

met Lawrence Tang, General

Manager of Guangdong Revenco

Enterprises, a long-term business

partner of the Group with which

Dairy Farm set up 7-Eleven in

Guangzhou and Jardine Lloyd

Thompson (JLT) established JLT Lixin

Insurance Brokerage. Discussions

included opportunities for further

co-operation in the future.

Mr Nightingale also visited

7-Eleven, Manning’s South China

regional headquarters, Zungfu

(Guangzhou) Management

Company, a Mandarin Oriental

Hotel Group project site, Maxim’s

bakery operation in Shenzhen

and Zungfu Huaxing Company in

Dongguan, and attended a senior

management meeting in Guangzhou.

Jardine Matheson Group Managing

Director Anthony Nightingale has

praised the foresight of Chongqing’s

Municipal Government and its efforts

to see the creation of Chongqing as

China’s first ‘Intelligent City’.

Speaking at the 6th annual meeting of

The Chongqing Mayor’s International

Economic Advisory Council on the

theme ‘Transitioning to an Intelligent

City’, Mr Nightingale said, “The

environment created in an Intelligent

City allows the community to leverage

its technological infrastructure and

skills to raise levels of public service,

enhance business development

and new investment, and attract

key talent and business leaders to

drive innovation.”

Mr Nightingale also told his

audience that recognizing

the need to build on a

digital infrastructure to

provide innovative and

value-added solutions is

an essential component of

remaining competitive in

today’s corporate world.

He cited several examples

of ‘Intelligent’ Group

businesses – Hongkong

Land developing ‘Smart’ buildings

through a digital network; Jardine

Lloyd Thompson creating new

solutions for clients with its integrated

benefits management tool; Mandarin

Oriental building closer relations with

customers by combining databases

from its properties around the world;

and Mannings developing more

convenient healthcare services by

enabling its customers to receive

consultations from pharmacists via the

web or on their iPhone.

Mr Nightingale said that the transition

of Chongqing to an Intelligent City was

creating growth opportunities which

investors and services providers like

Jardines were looking for.

“We as a company look forward

to sharing in and assisting with

Chongqing’s great adventure into a

prosperous – and intelligent – future!”

Left: General Manager of Guangdong Revenco Enterprises Lawrence Tang with Hongkong Land Chief Executive Y K Pang, Group Managing Director Anthony Nightingale, Jardine Matheson (China) Chairman David Hsu and Group Chief Representative, South China Zhou Zhaosen.

Second left: The Mayor of Chongqing, Huang Qifan, at the welcome banquet for his advisory council meeting with (second right) Group Managing Director Anthony Nightingale and Jardine Matheson (China) Chairman David Hsu and (first left) Jardine Matheson Group China Representative Adam Williams.

Hongkong Land Takes Significant Step in Mainland China

Hongkong Land has taken a

significant step in the development

of its presence in mainland China

with the commencement of work on

Yorkville, the group’s first wholly-

owned residential project in the

country and one that is destined to

set a new standard for affluent living

in Chongqing.

Modelled after the traditional

lifestyle, mountains and lakes of

the city of York in England, Yorkville

will target Chongqing’s many

high-net-worth individuals. Located

in the North New Area of Chongqing,

one of the largest municipalities in

the world, and near the new Two-

River New Area special economic

zone, the site covers an area of

almost 400,000 sq. m. and has a

total planned gross floor area of

nearly 900,000 sq. m. An entirely

residential project, Yorkville will offer

approximately 6,500 units comprising

townhouses, garden apartments,

high-rise flats and community retail

facilities. It is also adjacent to the

beautiful natural environment of the

forest park of Zhaomu Mountain and

Chong Guang Lake.

The significance of the project was

emphasized in May this year when

His Royal Highness The Duke of York,

Prince Andrew visited the Chongqing-

British Friendship Forest at Yorkville,

which symbolizes co-operation

between the British Royal Household

and Chongqing City. During his visit,

Prince Andrew unveiled a stone

monument commemorating the

launch of Yorkville in a ceremony,

which was attended by the Vice

Mayor of Chongqing, Ling Yueming

and Hongkong Land Chief Executive

Y K Pang.

“The area is popular with

businessmen, dignitaries and

celebrities so it presents the ideal

customer base for us to develop

a high-end project like Yorkville,”

said Hongkong Land Executive

Director Robert Wong. “It is also

very accessible to Jiang Bei Airport,

making it an excellent choice for

those who need to travel frequently.”

Yorkville is one of the latest

additions to the high-end residential

and commercial portfolio, which

Hongkong Land has developed

across the region and in mainland

China. In Beijing, this includes the

highly successful Central Park and

Maple Place at Beijing Riviera, as

well as the group’s most recent

tender win to develop an integrated

retail centre on a premier site in

Wangfujing Dajie, a prime commercial

location and retail destination in

the city.

In Chongqing, Yorkville is one of

three major Hongkong Land projects

currently in progress, each of which

is expected to make a significant

contributions to the area’s economic

growth and social development. The

other two are Landmark Riverside,

where work has recently commenced,

and the well-received Bamboo Grove,

which has entered the latest phase of

its expansion.

Similarly, Yorkville will also be

developed in phases over a seven-year

period with initial pre-sales planned

for early 2012.

“Yorkville really does offer the best

of all worlds – luxury residences,

and convenient links both domestically

and internationally. We are very proud

that Yorkville will be our first wholly-

owned property in mainland China,”

added Mr Wong.

Centre: His Royal Highness The Duke of York, Prince Andrew, examines details of the Yorkville project with Vice Mayor of Chongqing, Ling Yueming and Hongkong Land Chief Executive Y K Pang and Executive Director Robert Wong.

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LEADERSHIP

Hongkong Land Subsidiary Wins Premier Beijing Development Site

Hongkong Land Subsidiary Wins Premier Beijing Development Site

Hongkong Land 95%-held subsidiary

WFJ Development Ltd (WFJD) has won

the tender to develop an integrated

retail centre on a premier site in

Wangfujing, located in the heart of

Beijing. Hongkong Land won the

tender with a bid of RMB2.9 billion

(US$455 million).

The site, named ‘Wangfujing

International Brand Center’, is

located in the western part of

Wangfujing Dajie, an area that

is already seen as the prime

commercial location and retail

destination in the city. The centre

will include a luxury hotel and will

house leading brands from around

the world. The total gross floor area

of the completed development will

be approximately 131,100 sq. m.

including three levels of basement.

“The site has an excellent location

in the heart of Beijing and will

benefit from the increasing demand

for premier retail outlets,” said

Hongkong Land Chief Executive

Y K Pang. “Given our strength and

expertise in developing and managing

high-end retail centres in major cities

in the region, we are confident that

Wangfujing International Brand Center

will become an international landmark

in the city.”

Hongkong Land is to develop an integrated retail centre on this premier site in Wangfujing in the heart of Beijing.

Mandarin Oriental, Paris Opens for Business

Mandarin Oriental has made its debut

in Paris with the official opening of the

new 138-room hotel located on the

famed rue Saint Honoré.

“This opening marks a major step in

the growth strategy of our group,”

said Mandarin Oriental Hotel Group

Director of Operations for Europe,

Mandarin Oriental, Paris is located on the famed rue Saint Honoré in the heart of the city’s entertainment and high-end retail districts.

Middle East and Africa Christoph

Mares. “We are delighted to

inaugurate the latest Mandarin

Oriental hotel in the heart of

Paris, one of the world’s premier

destinations.”

The original Art Deco façade of the

luxury hotel has been complemented

by chic, contemporary interiors, which

combine Parisian sophistication with

art deco details and oriental touches,

and the hotel’s luxurious rooms are

some of the largest in Paris. Mandarin

Oriental, Paris offers a choice of two

restaurants and a bar along with a

cake shop. It also has a holistic ‘Spa

at Mandarin Oriental’ with a 14-metre

swimming pool, and a comprehensive

fitness centre and range of stylish

event space.

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Royal Visitor for Jakarta Land Project

Left: Hongkong Land Executive Director, South Asia Robert

Garman briefs His Royal Highness The Duke of York on the World

Trade Center II (WTCII) project currently under development by

PT Jakarta Land, in which Hongkong Land has a 50% interest.

Due for completion in 2012, WTC II will be the first certified

environmentally sustainable building in the Jakarta Central

Business District and is expected to establish a new benchmark

for Grade A commercial buildings there.

Latest JEC Contracts Demonstrate Breadth of Expertise

JEC provided the water treatment plant for the new Kennedy Town swimming pool in Hong Kong.

Jardine Engineering Corporation

(JEC) has been awarded several new

contracts in Singapore and Hong Kong,

which demonstrate the breadth of its

expertise in water filtration systems

and sewage treatment.

In Singapore, JEC is undertaking its

first environmental infrastructure

projects there with the award of two

swimming pool contracts. The first

contract is for the Singapore Armed

Forces Recreational Association’s

S$52 million (US$41 million)

clubhouse redevelopment at Toa

Mannings Plus Aims High

N0.1 professional health and beauty

corporation in Hong Kong, taking care

of the wellbeing of the community.

The four new Mannings

Plus stores are located in

some of the city’s busiest

shopping areas – Causeway

Bay, the International

Finance Centre in Central,

Taikoo Shing and Tuen

Mun Town Plaza. Each

store offers professional

advice including free

consultations by in-house

dietitians, pharmacists and

health and beauty advisers.

“This unique combination of free

health tests and personal product

recommendations aims to provide

all-round professional health and

beauty solutions to health-conscious

consumers,” explained Mannings

Hong Kong and Macau Chief Executive

Officer Lily Chan.

Already, the exceptional customer

service at the new Mannings Plus

stores has received recognition.

Shortly after their launch, they

were awarded ‘Service Category

Leader’ in the Mystery Shoppers

Programme of The Hong Kong Retail

Management Association.

The launch of four ‘Mannings Plus’

new concept health stores is the

latest step for the company towards

achieving its vision of becoming the

The new ‘Mannings Plus’ concept stores promote health and wellbeing.

Payoh, while the second is for the Far

East Organization’s ‘Waterfront Gold’

residential development.

In Hong Kong, JEC has completed a major

contract to supply and install the water

treatment plant at the Kennedy Town

swimming pool for the MTR Corporation.

In the area of sewage control and

management, JEC has been awarded

the contract to design and install the

stoplogs, which are used to control

water levels, for the Tuen Mun Western

Trunk Sewerage project.

Wellcome Taiwan Launches First New Concept Stores

JLT Lixin Celebrates Fifth Anniversary

JLT Lixin raises a fifth anniversary toast ‘to more good years!’.

Wellcome Taiwan has opened the first

two of its new concept ‘small’ stores.

Former X-Market stores at Tai-Shen

and Min-Xiang in New Taipei City

have been transformed into the

new small store format to focus

on satisfying the daily needs of

customers, in particular single

people and working couples who

are busy or have no facilities to cook

at home. Among the many products

and services that are not available

in traditional supermarkets, the new

stores offer ready-to-cook and ready-

to-eat food, and services such as a

hot water facility, microwave, fax/

copy machine, taxi hire, on-line game

cards, free Wi-Fi and a dining area.

“We hope that these new concept

stores will provide more convenience

and choice for customers

and become their preferred

neighourhood store,” said Wellcome

Taiwan Chief Executive Officer

Simon Chuen.Wellcome Taiwan’s new concept ‘small’ stores offer more convenience and choice for customers.

Jardine Motors Acquires New Businesses in the UK

BMW/MINI Milton Keynes – one of the dealerships recently acquired by Jardine Motors.

Jardine Motors has become the sixth

largest dealer group in the United

Kingdom by turnover following its

purchase of the Wayside Group, a

transaction that pushes its revenue

above £1.2 billion (US$1.9 billion).

The Wayside Group operates five

Audi, six Volkswagen cars, two

Volkswagen commercial, three Trade

Parts operations, one BMW/MINI,

two Toyota, one Skoda and one Seat

businesses, with a 2010 turnover of

£305 million (US$481 million).

“This acquisition is a major step

forward in our strategic plan of

growing the business in the UK

and developing our relationships

with existing franchise partners,”

explained Jardine Motors Chief

Executive Alun Jones.

In addition, Jardine Motors has also

acquired three additional Toyota

and one Lexus business from

Thorndale Investments.

JLT Lixin recently celebrated its fifth

anniversary, an event attended by

clients, insurers, JLT Lixin staff, Group

Chief Executive Officer Dominic Burke,

and senior management of JLT Asia.

Since JLT Lixin was established in May

2006 as a joint venture between JLT

and Guangdong Revenco, its revenue

has increased fivefold, supported by

the establishment of the Shanghai and

Beijing offices in 2007.

Speaking at the anniversary

celebrations, which were held at

Roosevelt House (The Bund 27), the

former 20th Century headquarters

of Jardine Matheson in Shanghai,

Mr Burke highlighted how its business

in China has grown in tandem

with the rapid development of the

Chinese economy and insurance

broking market.

“Given its comprehensive breadth

of insurance products and services,

its strong reputation as a global

international broker with local market

knowledge, and track record of

satisfied clients, JLT Lixin is in prime

position to make the most of business

opportunities in China,” said Mr Burke.

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7-Eleven Hong Kong Introduces Own Coffee Brand

Jardine Schindler Brings PORT Technology to Southeast Asia

Jardine Schindler launched ‘PORT

Technology’, its groundbreaking

elevator system, in Southeast Asia at a

special event held in Ho Chi Minh City,

Vietnam.

PORT Technology represents the

third generation of the destination

dispatch control algorithm developed

by Schindler. It follows Miconic 10,

the industry’s original destination

control system invented by Schindler

and launched in 1992, and the 2003

Schindler ID, which enhanced security

control and upgraded algorithms to

improve building traffic flow.

“Miconic 10 and Schindler ID were

about the destination and moving

people in an efficient manner,” said

General Director Schindler Vietnam

Ralph Ludwig. “With PORT Technology,

it’s all about the seamless journey and

a system which offsets many of the

challenges found in today’s standard

operating elevators.”

Jardine Schindler has been operating

in Vietnam since 1995 and has

supplied over 1,500 elevators and

escalators to the market there.

From left: Stefan Häfliger, New Technology Director, Jardine Schindler Group, Ralph Ludwig, General Director, Schindler Vietnam; and Rolf Schwerzmann, Head of Top Range Business, Jardine Schindler Group unveil the groundbreaking PORT Technology.

Truong Hai Auto Corporation

(THACO), in which Jardine

Cycle & Carriage holds a 29%

interest, has launched the

first products resulting from

its strategic partnership with

Hyundai Motor Corporation

to produce and assemble

Hyundai commercial vehicles

in Vietnam.

At a ceremony held at

THACO’s Chu Lai Automobile

Production and Assembly Complex,

the first THACO Hyundai trucks to

be manufactured in Vietnam were

introduced.

“This was a very important event for

THACO,” explained Chairman Tran

Ba Duong. “We carried out research

and development to ensure that the

products would be well-suited to the

7-Eleven Hong Kong has further

expanded the fast food segment of

its business with the introduction of

its own new high-quality house brew

coffee brand – Daily Café.

Following extensive tastings

and trials and visits to 7-Eleven

stores in different countries to

exchange best practices in coffee

brewing techniques, Daily Café is

now available in ten Hong Kong

7-Eleven stores.

“Daily Café’s concept is based on

good quality and perfect taste at an

affordable price,” explained 7-Eleven

Hong Kong & Macau Sales & Food

Services Development Director

Winne Lau who, in her quest to

select a suitable coffee machine,

personally tasted over 100 cups of

coffee. “We are advocating a totally

new coffee culture to our customers

and the feedback so far has been

most encouraging.”

7-Eleven’s new high-quality house brew coffee brand, Daily Café, is now available in ten of its stores.

Right: THACO Chairman Tran Ba Duong and Hyundai Vice Chairman Han Young Choi with one of the first Hyundai vehicles to be manufactured in Vietnam.

conditions of Vietnam and produced

and assembled the vehicles under

strict processes in order to satisfy

the global quality requirements

of Hyundai.”

THACO will also develop a network of

showrooms and service workshops

to provide sales and service to the

global standards of Hyundai.

THACO Launches First Hyundai Vehicles Manufactured in Vietnam

JOS Extends Geographical Presence in China

Cycle & Carriage Marks Milestones with Mercedes-Benz

Tunas Group Expands its Network

Jardine OneSolution (JOS) has

extended its geographical reach in

mainland China with the opening of

three new offices.

Strategically located in Tianjin, Suzhou

and Changsha, the new offices will

expand JOS’ coverage of northern,

eastern and central regions and help it

to support the growth of its customers

in China’s second-tier cities.

Since entering the mainland China

market in 1995 where it has operated

through offices in Beijing, Shanghai,

Guangzhou and Shenzhen during the

last decade, JOS has grown to become

one of the region’s leading IT products

services companies. Building on its

representation of renowned IT brands,

comprehensive service and support

capabilities, and a customer portfolio

spanning a wide spectrum of industry

sectors, JOS has achieved a compound

annual growth rate of over 40% in the

past five years.

“I am confident that the opening of

these three new offices not only brings

us closer to our major customers, but

also puts JOS in a better position to

broaden its customer base, especially

among local enterprises,” said JOS

China Managing Director Thomas Wan.

Cycle & Carriage (C&C) has marked

the 125th anniversary of the patenting

of the first petrol engine-powered

automobile by Carl Benz in 1886 and

60 years of successful retailing of

Mercedes-Benz vehicles in Singapore

with a gala dinner.

Cycle & Carriage, then a small

local company, was first awarded

the franchise for Mercedes-Benz

in Singapore and Malaysia in 1951

against competition from much

larger foreign firms. Today the

company is one of the leading motor

distributors and dealers in Singapore

including the exclusive dealer for

Mercedes-Benz vehicles.

“Our enduring partnership with

Mercedes-Benz reflects both the strength

and quality of the brand and Cycle &

Carriage’s commitment to providing

excellence at all levels of its service to

customers,” said Group Motor Operations

Chief Executive Officer Cheah Kim Teck.

Over 250 guests attended the

gala dinner, which was held in the

Mercedes-Benz Center in Singapore,

the first to be set up outside Europe

when it opened in 2006.Cycle & Carriage has been celebrating 60 years of partnership with Mercedes-Benz.

Astra’s Tunas Group has expanded its network by

opening two new branches, one in Jakarta and the other

in the city of Bengkulu.

Tunas Toyota Radin Inten in Jakarta is a brand new

Integrated Toyota outlet, which offers sales, aftersales,

spare parts and body paint services under one roof.

It also has a customer lounge in order to provide

the best possible facilities and experience to Tunas

Toyota customers.

The new Tunas Daihatsu branch in Bengkulu offers

customers Daihatsu global standards with a comfortable

interior, touch technology and aftersales service.The new Tunas Daihatsu branch in Bengkulu offers customers Daihatsu global standards.

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FEATURE

Mandarin Oriental Hotel Group – A Global Luxury Brand

Mandarin Oriental Hotel Group – A Global Luxury Brand

The opening of Mandarin Oriental,

Paris at the end of June this year

marked the latest stage in Mandarin

Oriental Hotel Group’s (MOHG)

global expansion strategy, giving it

a presence in the heart of one of the

world’s premier destinations and

taking it a step closer to its goal of

being recognized as the best luxury

hotel group worldwide.

During the last two decades, MOHG

has grown its business from its

original flagship properties in Asia –

the acclaimed Mandarin Oriental,

Hong Kong and Mandarin Oriental,

Bangkok – to successfully operate

in major business centres and key

leisure destinations around the

world, providing 21st century luxury

with legendary service and oriental

charm. Today MOHG, in which Jardine

Strategic holds a 74% shareholding,

is the award-winning owner and

operator of some of the world’s

most prestigious hotels, resorts and

residences. These represent over

10,000 rooms in 27 countries, with

18 hotels in Asia, 12 in The Americas

and 11 in Europe and the Middle

East, either in operation or under

development. In addition, MOHG

operates or has under development,

12 Residences at Mandarin Oriental

connected to its properties.

“Our strategy remains focused on

positioning Mandarin Oriental as one

of the world’s leading luxury hotel

brands. Our current portfolio reaches

across four continents, and we remain

firmly on track with our development

plans,” said MOHG Chief Executive

Edouard Ettedgui.

Following on from its Paris debut,

MOHG will launch new hotels in

Guangzhou, Taipei and Milan in 2012,

make its entry into Shanghai in 2013,

and open the group’s first properties

in the Middle East in 2014. New

Residences at Mandarin Oriental are

also planned for seven properties.

“The spread of properties in key

destinations around the world reflects

the truly global nature of our business

today,” said Mr Ettedgui.

As MOHG has grown, it has

developed a range of brand-defining

services, which together combine

to give the group’s properties their

exceptional reputation.

“Our Mission is to completely

delight and satisfy our guests,” said

Mr Ettedgui, “and we design and

deliver our services and products to

address their needs. We are committed

to continually getting better to keep us

the best.”

MOHG’s success can be measured

by the numerous prestigious awards

bestowed upon its properties

on a regular basis by influential

publications and industry bodies.

“Our long list of awards underscores

Mandarin Oriental’s international

recognition for outstanding service

and quality management and

celebrates our many core attributes,”

said Mr Ettedgui. “They also reflect

the quality of our people as well as

our role as an innovative leader in the

hotel industry.”

Mandarin Oriental Hotel Group’s flagship property, Mandarin Oriental, Hong Kong opened its doors in 1963.

Feat

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15

Key Elements Define Success

The success of MOHG’s properties around the

world is defined by its ability to create hotels

that offer excellence in architecture and design,

innovative dining, holistic spas, customer-centric

technology and the group’s core attribute of

legendary service.

From a design perspective, Mandarin Oriental

hotels reflect the best of the place where they

are located, but with oriental touches that are

evocative of the group’s Far East heritage.

A recent example of MOHG’s commitment to

innovative design and architecture is Mandarin

Oriental, Barcelona, which was recognized by

Wallpaper Magazine as the ‘Best New Hotel

Design’ in 2010. The prestigious Spanish

designer Patricia Urquiola was commissioned to

create the interior décor of the property, which

was once the head office of a bank.

The result is an intimate, luxurious hotel

featuring a contemporary, yet elegant

interior style, that is in keeping with the

open, cosmopolitan character of this great

Mediterranean city. This is combined with

exacting attention to detail, which is reflective of

the group’s oriental heritage.

A Holistic Experience at ‘The Spa at Mandarin Oriental’

In developing its spa facilities

over the last decade, MOHG has

succeeded in creating another highly

personalized product designed to

offer guests a complete holistic

experience.

‘The Spa at Mandarin Oriental’

has won international recognition

and a raft of awards, most recently

being voted ‘Best Spa Brand’

in SpaFinder’s ‘Reader’s Choice

Awards’ for the third consecutive

year. The group also has six Forbes

‘Five Star Spas’, more than any other

hotel group in the world.

A focus of ‘The Spa at Mandarin

Oriental’ experience is the signature

‘Time Ritual’ which encourages guests

to book time rather than specific

treatments, so that services can be

tailor-made. In addition, Mandarin

Oriental offers the unique service of a

spa concierge, to provide guests with a

resource that understands their health

issues and how best to address them

therapeutically.

“In this way, the spa also becomes a

centre of learning and exchange as

well as a haven for contemplation and

discovery,” explained MOHG Director

of Spa Andrew Gibson.

Following on from the success of

its spa services, MOHG launched

its own signature spa therapies in

2009, together with a product and

homecare range, so that guests can

continue using specific blends at

home.

Each aromatherapy-based product,

created by the award-winning

company, Aromatherapy Associates,

includes body and bath oils and a

range of candles, that have been

produced according to the oriental

principles of five elements: wood,

fire, earth, metal and water.

The entrance to the contemporary and elegant Mandarin Oriental, Barcelona.

MOHG continues to invest in the most advanced technology.

Innovative Dining Brings Acclaim

Guest-Centred Technology Enhances Stay

is at Mandarin Oriental, Paris where

distinguished chef Thierry Marx has

been appointed Executive Chef and

Director of Food & Beverage and

oversees the hotel’s gastronomic

restaurant, Sur Mesure par

Thierry Marx.”

Guest-centred technology has always

been a prime feature of Mandarin

Oriental hotels and the group

continues to lead the hospitality

industry’s digital revolution.

Recent technological advances

include the launch of ‘MO Hotels’,

a travel application available in

the iTunes App Store, which offers

travellers the ability to make or

modify ‘real-time’ reservations,

review detailed hotel information,

explore destination guides

and more.

Both in-room and throughout its

hotels, MOHG has invested in the

most advanced technology available

to give guests connectivity, while

at the same time making it highly

personalized and easy to use.

One of the best examples can

be found at Mandarin Oriental,

New York, which offers a host of

guest personalized features such

as interconnected messaging

services, Cisco VOIP phones with

enhanced capabilities and in-room

conference call capabilities. The

rooms also include home theatre-

style entertainment units with

surround sound speakers and an

extensive digital library of film and

TV programmes.

“We aim to provide technology that

is both efficient and seamless, and

which serves to enhance a guest’s

stay,” said MOHG Chief Information

Officer Monika Nerger.

Mandarin Oriental hotels have long

been renowned for their excellence

and innovation in food and beverage

and for creating memorable dining

experiences. This is reflected in the

2011 Michelin Guide where no fewer

than nine diverse MOHG restaurants

around the world are honoured with a

total of 11 Michelin stars.

Increasingly, the Group is also being

acknowledged for its partnerships with

world-renowned chefs. These include

Chef Heston Blumenthal, who has won

international acclaim for his unique and

multi-sensory approach to cooking.

Blumenthal opened his first restaurant

Dinner outside of the village of Bray, at

Mandarin Oriental Hyde Park, London in

January 2011. Prior to this, in Spring 2010

Mandarin Oriental Hyde Park introduced

the award-winning cuisine of Lyon-born

chef Daniel Boulud in the French-inspired

bistro and wine bar, Bar Boulud, London.

Other talented members of the Mandarin

Oriental culinary team include Pierre The interior of Dinner by Heston Blumenthal at Mandarin Oriental Hyde Park, London.

Gagnaire who opened his first US

restaurant at Mandarin Oriental, Las

Vegas at the end of 2009 following his

successful debut at Mandarin Oriental,

Hong Kong and, in Barcelona, Chef

Carme Ruscalleda who is the Director

of the hotel’s signature restaurant,

Moments, and currently one of only a

few women in the world to be awarded

a total of five Michelin stars.

In Hong Kong, The Landmark

Mandarin Oriental’s two-star

Michelin restaurant, Amber, which

features the creative talent of Chef

Richard Ekkebus, was voted one of

the top 50 restaurants in the world, in

the prestigious San Pellegrino 2011

annual listing.

“With the opening of each new hotel

we have the opportunity to offer

guests the finest and most exciting

dining experiences available in the

hotel industry today,” said MOHG

Corporate Director of Food & Beverage

David Nicholls. “The latest chapter

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Legendary Service

Global Advertising Campaign Continues to Gather Fans

Underpinning everything that

Mandarin Oriental hotels do is

their legendary service, delivered

in a discreet and flawless manner

and designed to exceed guests’

expectations on a daily basis.

Attention to detail such as noting

food and drink preferences to

creating innovative turn down

amenities and booking restaurants,

guarantee that guests are made to

feel special from the moment they

enter a Mandarin Oriental property.

Ensuring that these high standards

are maintained consistently across

four continents and over 10,500

employees requires rigorous and

effective staff training programmes.

In addition, MOHG hotels are

regularly benchmarked by external

parties to ensure that they continue

to excel in all areas of operation.

“One of the biggest challenges

affecting our industry is attracting,

training and retaining good staff,

who are able to deliver the luxury

standards of service that our guests

expect,” said MOHG Director of

Human Resources Paul Clark. “This

is why it is so important for us to

have effective training programmes,

recruitment drives and succession

plans in place.”

More than a decade after it was first launched, Mandarin Oriental’s

multi-million US dollar global print advertising campaign, ‘She’s/He’s

a Fan’, continues to gather ‘fans’ from around the world.

Mary McCartney is the official photographer of the campaign,

which connects the group’s well-recognized symbol – the fan – with

international celebrities who regularly stay at the hotels and are true

fans of Mandarin Oriental. Currently there are 23 ‘fans’ endorsing

the Mandarin Oriental brand including the three most recent –

American actor, director, screenwriter and producer Kevin Spacey,

French footwear designer Christian Louboutin and French actress

Sophie Marceau.

Unique Homes at The Residences at Mandarin Oriental

The Residences at Mandarin Oriental

offer owners both the comforts of

a private home combined with the

facilities and legendary service

of Mandarin Oriental, as well as

exclusive resident-only services

and amenities.

There are currently five Residences at

Mandarin Oriental located in New York,

Boston, Las Vegas, London and Macau

with seven more planned alongside

Mandarin Oriental hotels in Abu Dhabi,

Costa Rica, Dellis Cay, Grand Cayman,

Marbella, St Kitts and Taipei.

“The Residences at Mandarin Oriental

are a natural extension of our brand.

The opportunities that are forthcoming

show the growing acceptance and

increasing appeal of the brand to

owners and developers worldwide,”

said Mr Ettedgui.

The group is renowned for its award-winning legendary service ethic.

French actress Sophie Marceau is a recent addition to Mandarin Oriental’s ‘fan’ advertising campaign.

Future Development Takes Brand into New Areas

MOHG is also expanding in The

Americas, where four new projects

are currently under development –

Mandarin Oriental Dellis Cay, Turks

and Caicos, Mandarin Oriental, Grand

Cayman, Mandarin Oriental, St Kitts in

the British West Indies and Mandarin

Oriental, Costa Rica.

Across Europe and into Russia too,

Mandarin Oriental is extending its

luxury brand. In addition to Mandarin

Oriental, Milan, hotels are under

development in Marbella and Moscow.

MOHG is also planning its first

property in the Indian Ocean with

hideaway resort Mandarin Oriental,

Maldives, which is being developed

on its own pristine, private island and

will feature 114 stand-alone villas,

including 20 water villas and four

presidential villas.

“MOHG remains focused on becoming

the world’s best luxury hotel group

with a brand that is relevant to

guests who are prepared to pay a

premium for luxury services that are

meaningful and of value,” explained

Mr Ettedgui. “While global economic

conditions remain uncertain, MOHG

will continue to benefit from the

strengthening market position of its

hotels, its increasing brand recognition

and its growing portfolio of award

winning properties.”

Mandarin Oriental Pudong, Shanghai is scheduled to open in 2013.

In spite of the global downturn,

Mandarin Oriental remains in a

strong financial position and has

continued its expansion strategy

with 14 properties currently under

development. The group currently

operates close to 7,700 rooms in

27 hotels around the world.

In 2012, MOHG is on track to open new

hotels in Guangzhou, Taipei and Milan.

The following year MOHG will further

extend its presence in mainland

China with its entry into Shanghai

with a new luxury hotel currently

under development in Pudong. The

property will feature 362 rooms and

210 Residences at Mandarin Oriental.

In Beijing, the group will also manage

a luxury 241-room hotel as part of the

CCTV project, once construction is fully

completed by the developers.

“We are currently focusing on

positioning our brand in the key cities

of Beijing, Guangzhou and Shanghai,

and are open to reviewing further

development opportunities on the

mainland,” said Mr Ettedgui.

In 2014 the group will make its first

entry into the important Middle East

market. Mandarin Oriental, Abu

Dhabi will feature 195 rooms and

50 Residences at Mandarin Oriental,

while Mandarin Oriental, Doha

will have 160 rooms and a further

95 serviced apartments.Mandarin Oriental, Maldives is being developed on its own exclusive island.

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International Recognition for Gammon Expertise

PERFORMANCE

International Recognition for Gammon Expertise

Gammon Wins Prestigious Award for Mole Project

Gammon’s innovative solution to an

engineering challenge in Singapore

has received international recognition.

At the Ground Engineering Awards

2011, which were held in London and

attended by over 350 leaders in the

geotechnical engineering industry,

Gammon was named winner of the

prestigious ‘International Project

of the Year’ award, together with a

commendation in the category of

‘Technical Excellence’ for the Mole

project in Singapore. This involved the

removal of a buried seawall at Marina

Bay South.

Gammon subsidiary Lambeth came

up with a design solution, which

ingeniously utilized the forces of

natural seawater as a stabilizing

component during the excavation. The

project was also engineered to re-use

20,000 tons of steel, thereby saving

significant material costs and time.

The successful excavation of the

Mole led to Gammon being awarded

the second phase of the even bigger

‘Mole 2’ project.

“This award is a testament to Gammon’s

world-class management and

technical competence,” said Gammon

Construction Director John Clark.

Innovative Solutions Achieve Environmental Excellence

Meanwhile in Hong Kong, Gammon’s

Kai Tak housing foundations project

team won the 2010 Environmental

Paper Award from the Hong Kong

Institute of Engineers’ Environmental

Division for its paper on ‘Green

Treatment of Marine Mud for Insitu

Backfilling’. The team also received

a 2010 Hong Kong Construction

Environmental Award from the Hong

Kong Construction Association in

recognition of its concerted efforts in

achieving environmental excellence.

The team developed and successfully

applied an innovative method to

treat and reuse soft marine mud for

backfilling by mixing the material

with premixed cement and insitu

granular material. The technique was

inexpensive, highly productive on

site, and environmentally friendly. The

method has subsequently become

the blueprint for other similar public

housing development projects in

Hong Kong.

Gammon’s Kai Tak Development Foundations team with its 2010 Hong Kong Construction Association Environmental Award.

Guardian Singapore Clinches Pharmacist Competition

Guardian Singapore pre-registration

pharmacists, Denise Wilma Adrian and

Aaron Chew, clinched first prize in the

‘Pre-registration Pharmacist Project

Competition 2011’ organized by the

Pharmaceutical Society of Singapore.

The competition forms part of a

mandatory requirement for pre-

registration pharmacists to complete a

project within the first nine to 12 months

of their training. Judging criteria Guardian Singapore pharmacists are helping to raise the standards of healthcare in the community.

included presentation skills,

the project’s objectiveness/

ability to address the stated

issue, and its originality.

The Guardian team won the

community category, which

includes retail and polyclinic

pharmacies, with their project

on the frequency and barriers

of diabetes monitoring

among patients.

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Top 50 Spot for Mandarin Oriental Amber Restaurant

Amber restaurant at The Landmark

Mandarin Oriental, Hong Kong has

become the only restaurant in Hong

Kong to achieve a ranking in the

2011 San Pellegrino ‘World’s 50 Best

Restaurants’ Awards organized by

Restaurant Magazine in the United

Kingdom, and the first to have

appeared on the list since 2005.

The 60-seat Amber, which serves

the best of modern French cuisine in

a stylish and sophisticated setting,

was voted into 37th spot in the top 50

by a distinguished panel of over 800

international leaders in the industry,

including highly regarded food critics,

chefs, restaurateurs and gourmands.

“Making our way into the top 50 was

only possible with the dedication of

our entire culinary team. It is their

professionalism, innovation and

passion that drive our exceptional

quality,” explained Amber’s two-

Michelin-star chef, Richard Ekkebus.

Richard Ekkebus, Director of Culinary Operations and Food & Beverage at The Landmark Mandarin Oriental, Hong Kong is celebrating the success of the hotel’s Amber restaurant.

Best Performance from JOS

World’s Best Service at Mandarin Oriental Dhara Dhevi, Chiang Mai

Readers of prestigious publication

Travel + Leisure, US have awarded

Mandarin Oriental Dhara Dhevi,

Chiang Mai the No. 1 position

worldwide for service in the annual

‘World’s Best Awards’ survey. The

hotel gained top honours for best

service in both the ‘Overall’ and ‘Asia’

categories.

“We are extremely proud of this

recognition from the readers of

Travel + Leisure,” said Mandarin

Oriental Dhara Dhevi, Chiang Mai

General Manager Greg Liddell.

“This award is testament to our

daily mission of providing the

legendary service that Mandarin

Oriental Hotel Group is renowned

for, and to the commitment and

passion of our colleagues to create

lifelong memories for our guests.”Mandarin Oriental Dhara Dhevi, Chiang Mai has gained a top award for best service.

Jardine OneSolution (JOS) has

again received recognition for its

outstanding achievements from its

long-term partner Symantec.

A Platinum partner of the security

software manufacturer, JOS won

three best performing partner

awards in 2010, namely ‘Best

Security’, ‘Best Emerging Product’

and ‘Best Commercial’ reseller.

During 2010, JOS contributed the

most revenue to Symantec in terms

of security products

compared to other

Symantec business

partners in Hong

Kong. Thanks to a

drive to expand the

medium to small

enterprise segment,

JOS’ year-on-year

growth revenue and

the number of new

Symantec licenses

issued to clients also

increased by 59% and

61% respectively.

From left: The Jardine OneSolution team of Alistair Lam, Product Manager; Yvonne Chan, Business Manager; Ivan Ip, General Manager; Mandy Chan, Head of Product Management, Desktop & Personal Products Group; Clement Chiu, Senior Manager, Technical Consulting; and Vincent Chan, Senior Manager pose with the best performing awards from Symantec.

Pizza Hut Hong Kong’s ‘Customer

Mania’ corporate culture and

innovative thinking has led to it

carrying off four more awards in 2011.

Pizza Hut Hong Kong won

the Restaurant Category in

the ‘Yahoo! Emotive Brand

Awards’, which aim to recognize

companies with good brand

value and a strong emotional

bond with their customers.

Some 2.5 million votes were

received in the competition and

according to Yahoo! Hong Kong,

Pizza Hut’s success proves the

brand’s popularity with Hong

Kong people.

Following the launch of its

highly successful iPhone

App in 2010, Pizza Hut Hong

Kong scored another hit with

Meanwhile, the company’s ‘Cheesy 6’

advertising campaign, which was

launched in February 2011, has made

an impressive impact as reflected

in its accolade of an ‘EFFIE Awards’

Merit Certificate. Regarded as

the most significant award in the

advertising/marketing industry,

the Effie award is testament to the

campaign’s marketing effectiveness

and success in reaching its

target customers and expanding

market share.

Finally, Pizza Hut Hong Kong

Marketing Director Richard Leong

has also been recognized by Yum!

with the ‘Pizza Hut Brand Builder

Award’. He was one of only two

recipients this year and received the

award for his efforts in invigorating

the Pizza Hut brand and generating

new business growth ideas.

Employment Opportunities Accolade for Pizza Hut and KFC in Taiwan

Pizza Hut and KFC in Taiwan have

been recognized for their efforts in

creating employment opportunities

with awards from the Ministry of

Economic Affairs and Council of

Labor Affairs of the Executive Branch

of the Government of the Republic

of China.

Pizza Hut and KFC Taiwan were

among only 26 enterprises

nominated for the ‘Contribution

Award of Creating Employment

Opportunities’.

“It is a great honour to receive this

award, which provides Pizza Hut

Taiwan with a great opportunity to

promote its image as an excellent

employer,” said Pizza Hut Taiwan

Chief Executive Officer Linda Hsu.

Meanwhile, since Jardines’

acquisition of KFC Taiwan last

year, the business has invested

aggressively to attract younger

consumers with more than 50

renovations to date out of 121 stores.

In addition, it has upgraded menu

KFC Taiwan has been recognized for its efforts in creating employment opportunities.

offerings and customer service

while extending its community

responsibilities.

“This award reflects some of those

efforts,” said KFC Taiwan Chief

Executive Officer Ricky Wong.

Pizza Hut Hong Kong Carries Off Four More Awards

The success of Pizza Hut Hong Kong’s ‘Cheesy 6’ advertising campaign won it an ‘EFFIE Awards’ Merit Certificate.

the Top 10 award in the ‘2011 Hong

Kong Marketing Smartphone Apps

Popularity Contest’, which was voted

for by the public.

Perf

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23

7-Eleven Singapore Celebrates Leading Brands

7-Eleven Singapore has recognized the efforts and

contributions from its business partners at the presentation

ceremony for its Leading Brands Awards 2011, which was

held on 7-Eleven Day, 11th July 2011.

7-Eleven Singapore’s leading brands competed in 29

categories with the inaugural ‘Top Leading Brand’ award

going to Tiger Beer, Asia Pacific Breweries Pte Ltd.

“Winning a 7-Eleven Leading Brands award means a lot to

our business partners as it also means being a leader in the

convenience sector,” said Singapore 7-Eleven Chief Executive

Officer Richard Seah who, along with Merchandise Director

Lilienne Chong, shared his views with Leading Brands

participants on the future direction and merchandising focus

of 7-Eleven Singapore.

From left: 7-Eleven Singapore Operations Director Maheswaran SOT Thambunathan; Business Development & Marketing Manager Tan Siew Shuen; Chief Executive Officer Richard Seah; and Merchandise Director Lilienne Chong blow out the candles on the cake to celebrate 7-Eleven Day.

Insurance Industry Plaudits for JLT

JLT Achieves Second Place in Top 50

Jardine Lloyd Thompson’s (JLT)

achievements over the last year have

won it the highest plaudits from the

insurance industry.

JLT moved up from fourth into second

place in the Insurance Times 2011

Top 50 Broker list, overturning the

order of the top three for the first time

since 2008.

JLT achieved growth of 17% despite the

tough economic environment. This was

described by IMAS, which provides

the data for the annual survey, as a

‘great achievement’. Profits after tax

grew by almost one-third last year

to £90.7 million (US$142 million) for

the full year of 2010 compared with

£70.9 million (US$111 million) in 2009.

JLT Chief Executive Dominic Burke

said that further growth would come,

particularly in the group’s specialty

and reinsurance businesses, as well as

its underwriting agency Thistle.

JLT Named Insurance Broker of the Year

JLT has also been named Insurance

Broker of the Year at the London

Market Awards 2011, which were

organized by the key industry

publication, Reactions.

The awards highlight top-class

performance and innovation within

the global insurance industry and

recognize the best insurance,

reinsurance and broking teams in

Right: JLT Group Strategy Director James Twinning receives the Insurance Broker of the Year award from former England rugby star Will Greenwood.

the London insurance market. They

are voted for by market and industry

peers and are known for their

rigorous and independent judging

process and for acknowledging the

insurance industry’s leaders.

“We are extremely pleased to win

this award,” said JLT Group Strategy

Director James Twinning. “The

awards help firms to differentiate

themselves from competitors and

contribute to raising standards across

the industry.”

Maxim’s Quality and Excellence Reflected in Awards

Three Maxim’s Group restaurant brands in

Hong Kong – Maxim’s Chinese Restaurant,

Maxim’s Palace at the City Hall and Peking

Garden – have been voted into the top ten

favourites of mainland China consumers

in the ‘Quality Tourism Services (QTS)

Merchant Awards’. Maxim’s Group was the

only group to attain three awards under

this category and also attained the greatest

number of accolades in the overall awards,

which were voted for online.

Over ten brands of Maxim’s were

accredited with the ‘10-year QTS

Merchant Recognition’ tag. These

included Hoi Yat Heen, Kiku and Café

Landmark, which were presented with

Silver Awards and Maxim’s Palace at

the City Hall, Shanghai Jade and Hunan

Garden, which were accredited with

Merit Awards.

Meanwhile, Maxim’s Cakes’ Ngou

Cheung Store Management Development

Programme won the ‘Excellence Award

2011’ in the ‘Excellence in Training and

Development’ awards organized by the

Hong Kong Management Association.

The one-year training programme

successfully empowered supervisory

staff to change for the best in their

professional and personal lives.

Right: Maxim’s Cakes Division Manager Molly Lam receives the ‘Excellence Award 2011’ from Hong Kong Management Association Council Member James Thompson.

Astra is the Best

Astra has won a tranche of

awards, which reflect its vision

and determination to be the best

possible company.

In the annual FinanceAsia awards,

Astra achieved first place in the

‘Best Managed Company’, ‘Best

Corporate Governance’ and ‘Best

Investor Relations’ categories and

third place in the ‘Best Corporate

Social Responsibility’ and ‘Most

Committed to a Strong Dividend’

categories. In addition Astra

President Director Prijono

Sugiarto and Director Simon

Collier Dixon were named

‘Best CEO’ and ‘Best CFO’

respectively.

A further accolade came

from Investor Magazine

when Astra received the

award for ‘Best Public Company

in the Miscellaneous Industry

Sector’ of companies listed on the

Indonesia Stock Exchange. The

awards are intended to stimulate

an increase in the performance

of publicly listed companies, and

protection to investors, and to

encourage activities in Indonesia’s

capital market.

Centre: Astra President Director Prijono Sugiarto with his ‘Best CEO’ award from FinanceAsia flanked by (left) Credit Suisse Managing Director Charles Gunawan and (right) FinanceAsia publisher Jonathan Hirst.

Guardian Singapore Marks Achievements at Health & Beauty Awards

Guardian Singapore celebrated its

achievements with its partners in

the health and beauty industry at its

annual Health & Beauty Awards.

Guardian presented 36 ‘Product

Category’ winners and 62 ‘Preferred

Choice’ awards for products ranging

from facial, cosmetics and body care

to over-the-counter items. A new

category was also introduced – ‘Best

Promoter Award’ – to recognize those

with good product knowledge who

had ‘gone the extra mile’ to delight

Guardian customers.

Customers were involved too in

voting for their favourite brands

and the results in the ‘Best of the

Best Brand’ category saw L’Oreal

win the award for ‘Beauty’, Dettol

for ‘Personal Care’ and Brand’s

for ‘Health’.

The aim of the awards is to

encapsulate Guardian Singapore’s

values, help it to build supplier

relationships, nurture a learning

culture and celebrate success.

Guardian Singapore’s Health & Beauty Awards celebrate its achievements with its partners in the industry.

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SPIRIT

MINDSET Fun Day Promotes Mental Health Awareness

On Mental Health from the Jardine Ambassadors

MINDSET Fun Day Promotes Mental Health Awareness

Latest Jardine Ambassadors Assume their Roles as Mental Health Advocates

Over 150 Jardine Matheson Group

employees, together with 89 service

users from six NGOs, participated in

the MINDSET Fun Day to celebrate

MINDSET’s ninth anniversary at Wu Kai

Sha Youth Village in Hong Kong.

This annual event also aims to

promote mental health awareness

among Jardines employees and the

integration of the rehabilitated back

into society. Jardines staff and service

users from Castle Peak and Kwai

Chung hospitals, Baptist Oi Kwan

Social Service, the Mental Health

Association of Hong Kong, New Life

Psychiatric Rehabilitation Association

and the Phoenix Clubhouse teamed up

to participate in various games.

In one of the games, participants

were asked to display their team

spirit on stage by creating a short

performance to introduce their teams

and team slogans. The staff and

service users demonstrated their

creativity and sense of humour in their

performances, winning wide applause.

“Jardines employees’ active

involvement in this event reflects the

Group’s relentless efforts to promote

awareness of mental health issues.

I hope all participants will work

together to remove the social stigma

associated with people suffering

from mental illness,” said MINDSET

Governor and Jardine Matheson Group

Finance Director James Riley.

At the launch of the latest Jardine

Ambassadors Programme to promote

mental wellbeing in the community, 39

new Ambassadors were inaugurated

watched by over 100 guests including

senior management and executives

from various Jardine Matheson Group

companies. MINDSET Chairman and

Group Managing Director Anthony

Nightingale also presented certificates

to the Jardine Ambassadors who had

served their two-year tenure as mental

health advocates.

The new Ambassadors subsequently

attended a two-day orientation camp

together with current Ambassadors

who are serving their second year

of service. On the first day, team

building exercises and the sharing

of experiences provided the new

Ambassadors with the opportunity to

gain a better understanding of their

roles. On the second day, Kwai Chung

Hospital Senior Clinical Psychologist

Dr Raymond Chan conducted an

educational session on basic mental

health knowledge for the new

Ambassadors and also explained

the skills and techniques required

for working with secondary school

students participating in the Health in

Mind Programme.

Centre: Jardine Matheson Group Managing Director Anthony Nightingale with the newest Ambassadors to join the Jardine Ambassadors Programme to promote mental wellbeing within the community.

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Making their own pizzas was a highlight of the visit to Pizza Hut Diamond Hill for service users from the Mental Health Association of Hong Kong.

Making Pizza

A briefing on the history of pizza and

Pizza Hut followed by a session where

teams created their own pizzas with

ingredients of their choice was the

fun activity for 30 staff from Pizza Hut,

Hongkong Land and Jardine Schindler,

accompanied by 24 service users from

the Mental Health Association of Hong

Kong. The event took place at the

Diamond Hill outlet of Pizza Hut where

participants also tucked into their

pizzas for lunch.

Gammon staff demonstrate the best way to hit the pins to service users from Baptist Oi Kwan Social Service.

Bowling with Fun

Bowling skills were to the fore when

service users from Baptist Oi Kwan

Social Service joined staff and Jardine

Ambassadors from Gammon at Hong

Kong Bowling City in Kowloon Bay.

Participants were divided into four

teams to compete in matches followed

by karaoke singing and a buffet lunch.

Each person also received a framed

group photo to remind them of the

fun event.

Sailing Under the Sun

On a breezy and sunny day,

35 MOHG and JLT staff, along with

service users

from the ALOHA

Integrated

Community Centre

for Mental Wellness

of the Richmond

Fellowship of Hong

Kong, enjoyed a

boat trip around

Victoria Harbour.

The outing started

with ice-breaking

games, followed by

a buffet lunch and

karaoke singing.

Outdoor Games Break Down Barriers

Despite the hoisting of Typhoon signal

number three, Jardine Ambassadors

and volunteers from JOS and JSS joined

members of Castle Peak Hospital for an

outdoor games session at Yuen Long

Taitong Lychee Valley. Following a series

of ice-breaking games, participants

enjoyed a barbecue lunch and the

opportunity to chat with each other.

“The activity offered me an opportunity

to make new friends and to learn about

information technology and shipping,”

said Castle Peak Hospital service user

Kam Choi.

Mini-MINDSET Days Create Summer Fun for Service Users

Social inclusion and acceptance were promoted through teamwork and communication during the visit to Kadoorie Farm and Botanic Garden for service users from Phoenix Clubhouse.

A series of Mini-MINDSET Days

organized by Jardine Ambassadors

from various Group companies,

along with partnering agencies,

created a range of fun summer

activities for service users. Among

those participating were staff

members from Gammon, Mandarin

Oriental Hotel Group (MOHG),

Jardine Lloyd Thompson (JLT),

Jardine OneSolution (JOS), Jardine

Shipping Services (JSS), Hongkong

Land, Jardine Schindler, Pizza Hut,

Jardine Engineering Corporation

(JEC) and Jardine Matheson (JM).

Organic Time at Farm

Thirty service users from Phoenix

Clubhouse accompanied by Jardine

Ambassadors and staff from JEC

and JM began a visit to Kadoorie

Farm and Botanic Garden in the

New Territories with an organic

vegetarian lunch. This was followed

by a treasure hunt involving

teams of staff and service users

visiting 12 locations in the garden,

where they learnt about the

different agricultural industries in

Hong Kong.

MINDSET Singapore Makes its Presence Felt

MINDSET Singapore, which was

established in early 2011, has been

making its presence felt through its

recent activities.

At the joint Dairy Farm annual

country promotion, ‘Wheels of

Harmony Nurturing a Community for

a Green Tomorrow’ held in Jurong

Central Park, MINDSET Education

and Social Enterprise teams set up

a booth and handed out pamphlets

relating to adult and youth mental

health issues.

“We managed to engage those who

dropped by the booth by explaining

what MINDSET is about and sharing

relevant mental health issues,”

explained Jardine Ambassador

Melvis Tan.

In another activity, the MINDSET

Singapore Social Enterprise team

organized a roadshow at CityLink Mall

to showcase the artistic talents of club

members of Hougang and Simei care

centres, as well as to demonstrate to

the public that recovering patients are

also capable people.

Finale of 2009-2011 Health in Mind Programme

Singapore Jardine Ambassador Jocelyn Chan demonstrates a children’s game at the Dairy Farm annual country promotion held in Jurong Central Park.

The completion of the 2009-11 Health

in Mind Programme was marked with a

Finale, which was held at the Rotunda,

Exchange Square, Central and attended

by over 200 participants, including

students graduating from the two-year

programme and representatives from

non-governmental organizations.

The event was an opportunity for

students to share their experiences and

discuss the changes in their attitudes

towards people recovering from

mental illness.

Performing at the finale of the Health in Mind Programme 2009-11, students demonstrate through drama some of the mental health knowledge they have acquired.

Eighteen students were rewarded

with a summer traineeship at various

Jardine Matheson Group businesses in

recognition of their particular efforts

in promoting mental wellness to their

peers, teachers and parents.

Drama from Health in Mind Students

Health in Mind students from nine Hong Kong schools staged

dramas created by themselves to highlight issues of drug

abuse and eating disorders in the annual Health in Mind

Programme drama competition.

By applying the mental health knowledge and experience that

they had acquired through workshops and volunteer services,

the students’ plays also demonstrated to their audience the

right approach in dealing with people suffering or recovering

from mental illness. Competition was keen, but the top award

went to ELCHK Lutheran Secondary School for its performance

about the recovery of a youngster from an anxiety disorder.A battle between an angel and the devil determine a teenager’s resilience to drugs in one of the entries in the annual Health in Mind drama competition.

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Guardian Malaysia Supports ‘Greening the Future’

Family Emphasis at 2011 Cold Storage Kids Run

Right: Competitors set off in the 2011 Cold Storage Kids

Run, which this year emphasized the family element with

the introduction of the new ‘Happy Green Family Chase’.

This aimed to promote family bonding by requiring a

parent and child team to cross the finish line together.

A more challenging route of 1.6 kilometres for the

competitive categories in the Kids Run was also added to

the event, which took place at the Padang in Singapore.

The Cold Storage Kids Run was Asia’s first running event

for children when it was first held four years ago. The

annual event gives parents the chance to inculcate the

right habits of healthy eating and living in their children,

and the importance of keeping fit from a young age.

Guardian Malaysia has supported a

‘Greening The Future’ programme run

by Yayasan Anak Warisan Alam (YAWA)

or Children’s Environmental Heritage

Foundation, a non-profit environmental

organization that educates and

encourages the young to open their

hearts and minds to the beauty of nature.

In conjunction with World Environment

Day celebrated in June, Guardian

presented a cheque for RM30,000 to

YAWA. The funds were raised from

the ‘No Plastic Bag Day’ campaign

introduced in Selangor last year and will

be used to help upgrade the facilities

at the Selangor Forestry Department’s

220-hectare Sungai Buluh Training and

Development centre. As a tribute to

Guardian’s contribution, the centre’s hall

is to be named ‘YAWA Forest Guardian’.

Following the cheque presentation, 20

Guardian employees and YAWA children

planted almost 100 seedlings, which

will be looked after by the Forestry

Department until fully grown and then

transferred to nearby forests.

The Guardian Malaysia team with the 100 seedlings which they planted in support of ‘Greening the Future’.

IKEA Taiwan Supports Exhibition of Historic Dolls

IKEA Taiwan has lent its support to an

exhibition of historic dolls by using

children’s furniture and decorations to

create a ‘dream’ room for children and

their dolls.

The ‘Story of Dolls’, which is being

held in the Taipei Story House, an

historic building in the city centre, is

a display of dolls from the Japanese

colonial period to the present and

reflects the economic changes and

fashion trends of different eras in

Taiwan. IKEA Taiwan chose its

HENSVIK series of children’s

furniture to tie in with the

traditional English style of the

exhibition’s location. At the

end of the four month-long

event, IKEA Taiwan will donate

all the dolls it has supplied

to the children of the Downs

Syndrome Foundation and

the furniture to the Sweet

Home Foundation for people

in need.The ‘dream’ room for children and their dolls created by IKEA Taiwan.

Astra Relief Aids Mount Merapi Disaster Victims

Following the eruption of the Mount

Merapi volcano in Indonesia in October

last year, Astra has donated a relief

aid package totaling Rp5.3 billion

(US$601,248), which is being used

to help victims of the disaster rebuild

their villages and their lives.

In the hamlet of Krapyak, Seloboro

Village in Central Java, stone-laying

ceremonies have been held for the

reconstruction of education and health

care centres as well as a laboratory

for the public vocational high school.

On that occasion, Astra also handed

over 30 public bath units to the local

administration, which had been built

in the areas of Magelang, Sleman and

Klaten regencies and in the city of

Yogyakarta.

Latest Jardine Foundation Scholars Commence Studies

The 2011 Jardine Foundation Scholars

have commenced their studies in

the United Kingdom. In total, there

are eight undergraduate and two

postgraduate scholars.

Of the undergraduate scholars,

Andrew Kwok from Hong Kong

and Li Yang from Shanghai have

gone up to Downing, Cambridge to

read medicine and mathematics,

respectively. Also at Cambridge, Wu

Jieyuan from Suzhou in mainland

China will read Engineering at Trinity

and Manini Kant and Dipsikha

Thakur, both from India, will read

Law at Magdalene and Classics at

Peterhouse, respectively.

Three scholars have gone up to

Oxford. They are David Chan from

Singapore who will read Economics

and Management at Trinity, Rita Teo

from Malaysia who will read Law at

Queen’s and Hoang Huu Phuc from

Vietnam who will read Biochemistry

at Exeter.

Meanwhile the two postgraduate

scholars, Vishnu Juwono and Adhyani

Wirajuda, who are both from Indonesia,

will read International History at the

London School of Economics, and

Critical Media & Cultural Studies at

the School of Oriental and African

Studies, respectively.

Postgraduate Jardine Scholar Vishnu Juwono from Indonesia receives his scholarship certificate from Group Corporate Secretary Neil McNamara.

Jardine Scholar Rita Teo from Malaysia receives her scholarship certificate from Jardine Matheson (Thailand) Country Chairman Dr Pisit Leeahtam.

Jardine Scholar David Chan from Singapore receives his scholarship certificate from Group Chairman Sir Henry Keswick.

Jardine Scholar Manini Kant from India receives her scholarship certificate from Jardine Matheson (Thailand) Country Chairman Dr Pisit Leeahtam.

Jardine Scholar Hoang Huu Phuc from Vietnam with Jardine Matheson (Vietnam) Country Chairman Alain Cany.

Jardine Scholars Li Yang from Shanghai and (right) Andrew Kwok from Hong Kong with Group Managing Director Anthony Nightingale.

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PEOPLE

China Management Trainee Scheme Takes Off

Cycle & Carriage Singapore Refreshes Core Values with Branding Campaign

Cycle & Carriage staff in Singapore demonstrate the meaning of seamless teamwork and that their individual roles create a significant effect on the company as a whole.

China Management Trainee Scheme Takes Off

Cycle & Carriage (C&C) in Singapore

is refreshing its core values with the

launch of a new internal branding

campaign under the banner ‘We Drive

First Class’.

The key message of the campaign is

to apply ‘First Class’ philosophy in

everything that C&C does and together

build the C&C brand from inside out.

“This branding initiative is a significant

milestone and is crucial to eventually

driving business performance and

profitability as well as staff retention,”

explained Group Motor Operations

Chief Executive Officer Cheah

Kim Teck.

C&C’s new mission is articulated

in four ‘pillars’ – First Class in

Relationship, Expertise, Product and

Teamwork. New core values of Care,

Excellence, Respect and Teamwork

also reflect the ‘first class’ philosophy.

“Our mission is to work as one team,

with our customers at the centre,” said

C&C Chief Operating Officer Eric Chan.

The China Management Trainee

Scheme (CMTS), which was set up

to meet the increasing demand

from Group companies for suitable

managers to one day lead their

mainland China businesses, is taking

off. Ten new recruits, all of them

educated overseas, will be shortly

joining the next intake. This follows

on from the six trainees who were

recruited for the inaugural intake

this year.

Based on the successful Jardine

Executive Trainee Scheme (JETS),

which is now 12 years old, the CMTS

is a two-year programme, with

the first 12 months based in Hong

Kong, and the subsequent years

spent in mainland China. Unlike

their JETS counterparts, the CMTS

trainees need only to complete Level

1 of the CIMA (Chartered Institute

of Management Accountants)

qualification, but have the option

to undertake the full course if they

so choose.

“The CMTS scheme is a uniquely

structured programme that provides

me with the opportunity to develop

my career in China,” said inaugural

trainee Henry Xu. “One of my

favourite aspects is job rotation,

which allows trainees to take on

different roles in a business unit. This

opens my mind to the various facets

of the assigned business.”

During their first year in Hong Kong,

the CMTS trainees join their JETS

counterparts in the various leadership

development programmes, which

include several challenging outdoor

modules. For the inaugural CMTS

trainees, this recently involved

being divided into teams of four

with their JETS counterparts and,

accompanied by coaches drawn

from senior executives within the

Group, navigating through the hills

using map and compass. Hazards

encountered enroute included leech-

infected streams, thick unforgiving

jungle, and the odd venomous snake!

Anniversary Celebrations at Astra

Astra has celebrated the 54th

anniversary of its foundation

under the theme ‘Innovating for

the Nation’. The main event, which

was held in Jakarta, was launched

with a futuristic dance performance

followed by a speech from Astra

President Director Prijono Sugiarto

and a musical drama depicting the

journey and history of Astra from

its establishment in 1957 until the

present day. A range of other events

held to coincide with the anniversary

included the opening of the 27th

InnovAstra, a competition intended

to develop innovation culture across

the Astra Group; Astra Arts Creation,

which encourages creativity through

different art forms; and ‘Gowes

Bareng Grup Astra’ when over 635

participants came together to cycle

together on a route around Jakarta.

Left: Astra President Director Prijono Sugiarto officially opens the 27th InnovAstra accompanied by Chief of Corporate Organization & Human Capital Development FX Sri Martono.

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Key Appointments for Gammon Chief Executive

Left: Gammon Chief Executive Thomas Ho is

congratulated on his appointments as Chairman of the

Climate Change Business Forum Executive Council and

President of the Hong Kong Construction Association

(HKCA) by (centre) HKSAR Chief Executive Donald

Tsang and (right) HKCA Permanent Supervisor Ho Sai

Chu. The key appointments reflect Mr Ho’s contribution

to the business community and his commitment

to long-term green and sustainable growth in the

construction industry.

The Hactl management team toasts the guests who attended the company’s 35th anniversary Customer Appreciation Dinner.

Hactl Celebrates 35th Anniversary with Customers

To mark its 35th anniversary this

year, Hong Kong Air Cargo Terminals

Limited (Hactl) organized a Customer

Appreciation Dinner, which was

attended by customers, partners,

board members, and Hactl veterans

with more than 35 years of service

with the company.

Highlighting the 35th Anniversary

theme, ‘Together Shaping the Future’,

the event was an opportunity for

Hactl to thank its customers for their

support and enjoy their company.

Following a welcome address from

Hactl Chairman Adam Keswick,

JSA Celebrates 60th Anniversary

Jardine Sports Association (JSA) has

celebrated its 60th anniversary with

a gala buffet dinner attended by

more than 1,500 people from Group

companies and business units.

The celebrations included

performances from various staff

units and guest artistes, as well as

entertainment from the JSA choir

backed by the Hong Kong Southern

District Orchestra conducted by

renowned conductor Lu Xiaoyi. Party

games and a lucky draw also proved a

great success.

Guests of honour, former JSA Chairman

Robert Kwok, former Vice-Chairman

Eleanor Ling and Stanley Ko, received

a particularly warm welcome.

Current JSA Chairman James Riley

said that the fact that JSA had existed

so successfully for 60 years was a

reflection of the solid foundation laid

by his predecessors.

“And tonight’s performance by

the 100-strong JSA choir is a good

demonstration of our strength and

vitality today,” he concluded.

guests were treated to after dinner

performances by members of the

Hong Kong Chinese Orchestra, young

musicians from the Hong Kong

Children’s Chinese Orchestra and

rising pop sensations Mag Lam and

Hubert Wu.

Striving for Excellence in Hong Kong and Singapore

Farewell to Patrick Ng

Get Together for Jardine Foundation Scholars in Singapore

A get together for Jardine Foundation

Scholars currently based in

Singapore and senior officials from

selected academic institutions in the

city-state has been held at Mandarin

Oriental, Singapore.

The event, which was attended

by Jardine Matheson Group

Chairman Sir Henry Keswick and

Country Chairman, Singapore

Boon Yoon Chiang, was hosted by

Group Managing Director Anthony

Nightingale and Group Corporate

Secretary Neil McNamara.

Jardine Scholars in Singapore

are doing well in their respective

professions and also participate

actively in community work. One

example is lawyer Vikram Nair, who

was elected a Member of Parliament

last May from the ruling People’s

Action Party.

Since it was established in 1982,

the Jardine Foundation has granted

awards to 134 scholars to study at

selected Oxbridge colleges.

Dairy Farm Singapore operations team members enter into the spirit of a service excellence session held as part of the company-wide service campaign.

Centre: Jardine Matheson Group Chairman Sir Henry Keswick with some of the Jardine Foundation Scholars currently based in Singapore.

Mannings in Hong Kong and Dairy

Farm Singapore have both held events

designed to encourage their staff to

strive for excellence at all levels.

In Hong Kong, the 2011 Mannings

Store Manager meetings focused

on the company’s theme of ‘Be A

Leader’. Chief Executive Officer of

Mannings Hong Kong and Macau

Lily Chan encouraged those present

to lead by taking ownership,

empowering and engaging work

partners, inspiring others and having

pride in their achievements.

Service is Everybody’s Job at Dairy Farm Singapore

Meanwhile in Singapore, ‘Service

is Everybody’s job!’ is the theme of

Dairy Farm’s first ever company-wide

service campaign.

The campaign aims to create a

distinction between Dairy Farm and

its competitors in the retail industry

through excellent service. To date,

a total of 7,074 team members have

been introduced to the campaign

and trained.

Jardine Pacific Chief Executive Adam

Keswick bids farewell to Patrick Ng

who retired from Jardine Shipping

Services (JSS) at the end of July

following more than 47 years

service. Mr Ng joined the Group in

1963 and was promoted to General

Manager of Jardine Port Agency in

1993. He is credited by

British Prime Minister

David Cameron as

being his ‘first boss’

when Mr Cameron

was employed by

the Group for three

months during his

gap year in 1985 and

worked as a ‘ship

jumper’ for JSS.

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ENTERPRISE AT WORK... Mariátegui Jardine Lloyd Thompson Peru

An innovative scheme by Mariátegui Jardine Lloyd

Thompson (JLT) Peru involving teamwork on a large scale

has created a profitable new line of business for the group

and improved the lives of several thousand taxi drivers in

the capital city of Lima.

The scheme involved JLT setting up a lending market to

enable taxi drivers in Lima to buy new vehicles run on green

fuel. This required innovative use of insurance, technology

for collection of the loan repayments at the petrol pump,

and GPS monitoring.

“Three years ago, there was no way a taxi driver could get a

bank loan to buy a new car, or find insurance cover, because

both banks and insurance companies were wary about

providing products for this sector of relatively low-earning

individuals,” explained Ignacio Mariátegui, New Business

director of Mariátegui JLT Peru.

Working with the Association of Taxi Drivers (ATP Partners),

JLT Peru established a network of interested parties to

tackle the situation and take advantage of Government

initiatives to encourage use of ‘green’ fuel. The aim was to

offer taxi drivers a programme for the renovation/renewal of

their vehicles and persuade banks to provide these drivers

with access to loans, through a range of insurance products

that minimized the banks’ exposure to default.

“We could see the opportunity, but there were many

obstacles in our path,” said José Ramón Mariátegui,

Executive President of Mariátegui JLT Peru.

“Banks did not trust the payment collection method until

it was proved it would work. GPS companies were cautious

because they thought taxi drivers were easy targets for

thieves and their GPS devices would be stolen. Service

stations, workshops and car distributors were enthusiastic,

but had few resources to align themselves with the required

technology. It took a lot of time and effort to get them

all around a table and to agree on how to make the ‘Taxi

Scheme’ work.”

Eventually JLT Peru’s leadership and drive won the day.

Three years later, the Taxi Scheme has facilitated loans

totalling US$100 million to Lima’s taxi drivers and they are

receiving the benefits of both medical and income protection

insurance. The taxi fleet has been renewed with some 5,500

new vehicles insured, monitored by GPS and using green fuel.

“Teamwork made all this possible,” said Ignacio Mariátegui.

“We have improved both the taxi service and air quality

in Lima, but, most importantly, the quality of life of

everyone involved.”

The project has also provided a significant and profitable

income stream for JLT Peru. In 2010, the ‘Taxi Scheme’

generated 10% of the group’s retail revenue. It also won

the Peru National Business Enterprise Creativity Award in

November 2010, in the category Financial Services sector.

Currently JLT Peru is planning to apply the business

model to other segments of public transport and in other

developing economies.

“We are implementing it in Chile and planning to expand it

to Bolivia, Colombia and Brazil. We are also exploring the

scheme’s application to the bus system with the same core

team of partners,” said José Ramón Mariátegui.

From left: Gonzalo Montes de Peralta, New Business Assistant Manager; Ignacio Mariategui, New Business Director and Felipe Alvarez Calderon, Commercial Centre Manager, of Mariategui JLT Peru.

Please address your comments or

suggestions regarding Thistle to the

Thistle Editor,

c/0 Group Corporate Affairs,

Jardine Matheson Limited,

48/F Jardine House,

Central, Hong Kong

gca@jardines.com

Thistle is published by

Jardine Matheson Limited on behalf of

the Jardine Matheson Group.

www.jardines.com